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  4. Reviews of Hotel Palacio de Doña Beatriz

Reviews of Hotel Palacio de Doña Beatriz This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Calle de los Duelos con Calle de las Beatas Indias, Residencial Las Gravileas codigo en garita 5043 (next to Centro Gerencial Marquez de Rubio), 01003 Antigua Guatemala, Guatemala

#14 of 162 hotels in Antigua Guatemala

Guests' Choice

Review Score

Based on 191 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.6

  • Location

    8.6

  • Facilities

    9.5

  • Staff

    9.8

  • Value for money

    9.4

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 23, 2025

    8.0
    Historical hotel in quiet area
    • Leisure trip
    • Group
    • Junior Suite
    • Stayed 2 nights

    A bit removed from the main area - ok if you like quiet, but if looking for more action this place is not for you. The hotel is built in the old style, so the rooms are a bit cold. Overall, a bit pricey for what you get.

    The hotel is located in a gated part of Antigua - a bit removed from the main city. The staff were friendly and the stay included breakfast.

    Stayed in September 2025

  • Reviewed: September 22, 2025

    10
    A corner of paradise
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Very atmospheric place. Quaint and quiet. Highly recommended!

    Stayed in September 2025

  • Reviewed: September 21, 2025

    10
    Beautiful stay in Antigua
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    A bit on the outskirts so had a 20-40 min walk to some things, or could take an uber

    Lovely decor, yummy breakfast, nice room and jacuzzi bath. Quiet and safe location

    Stayed in September 2025

  • Reviewed: September 20, 2025

    9.0
    Safe ans comfortable hotel in Antigua, far from the crowds!
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    It could maybe be a bit more “entertaining” with options to take the tea during the day, activities to do around, options to have dinner there. Maybe we didn’t ask enough questions.

    Well-located within a condominium (guarded), very quiet, large rooms and super friendly staff! Breakfast was simple but tasty. We also loved the traditional architecture an hacienda with fountain.

    Stayed in September 2025

  • Reviewed: September 18, 2025

    9.0
    Beautiful hotel with a small pool and friendly staff.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing to dislike. Only a note to say that this is in an area accessed only through big gates with security. This makes it super safe but I hadn’t read the details properly so we were confused. Make sure you make a note of the code they send you!

    This was such a lovely hotel. The staff were really friendly and helpful and the common areas are beautiful. I could have sat by the pool all day.

    Stayed in September 2025

  • Reviewed: September 17, 2025

    10
    Great find in a calm neighborhood
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel was amazing. Great view, extremely friendly staff, and overall relaxing atmosphere in a gated community

    Stayed in September 2025

  • Reviewed: September 17, 2025

    10
    Wonderful Stay!
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Great staff and very nlce rooms. Breakfast was excellent. Very clean and great location.

    Stayed in September 2025

  • Reviewed: September 15, 2025

    10
    beautiful and safe hotel just outside the center of antigua
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    i honestly cannot say anything negative about this hotel.

    this is the most safe and secure hotel i have ever stayed at. its inside a private community and you need to give your information before entering. you will feel extremely safe to walk around and enjoy the beautiful scenery inside. the security guards are extremely kind and take pride in keeping the place safe. inside is extremely clean and full of beautiful flowers. amazing views of volcanos especially from the second level of hotel. staff are extremely kind and they are very responsive and helpful with messages.

    Stayed in September 2025

  • Reviewed: September 9, 2025

    8.0
    Lovely but not worth the hassle of trying to get in and out of the compound where the hotel is at.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights

    It was very difficult to obtain access to the hotel as we had to go through a security checkpoint. The guards were somewhat on edge about our request to enter the hotel and not very courteous. We provided passport information and had a code to enter, but they seemed very skeptical. Also, when you leave you are asked to sign out with your name and code number.

    It was an enchanting hotel that had very nice amenities: delicious ala carte breakfast, swimming pool with towels provided, stunning landscaping, wonderful antiquities, laundry service and views from the rooftop!

    Stayed in September 2025

  • Reviewed: August 31, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Beautiful property

    Stayed in July 2025

  • Reviewed: August 17, 2025

    10
    Highly recommend. We will be back. The staff were incredibly helpful and kind.
    • Leisure trip
    • Family with young children
    • Comfort Triple Room with Shower
    • Stayed 3 nights
    • Submitted from a mobile device

    Water pressure was a bit low.

    It is a well maintained place. Incredible patio and rooftop.

    Stayed in August 2025

  • Reviewed: July 31, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Comfort Triple Room with Shower
    • Stayed 1 night
    • Submitted from a mobile device

    Wifi was a little weak. That was the only thing we were not comfortable with. Other than that, it was a beautiful comfortable place!

    Stayed in July 2025

  • Reviewed: July 14, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    Beautiful. Walking distance to a lot of stuff. Friendly staff. Mountain View from rooftop. Gated/security. Would recommend 1,000 times over!!!

    Stayed in July 2025

  • Reviewed: July 12, 2025

    10
    A Serene Oasis
    • Leisure trip
    • Solo traveler
    • Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    I was put off by being treated rudely by a security guard at the gate when I first arrived. He took my passport and left me waiting, sitting in a taxi after a 3 hour drive. He asked me ridiculous questions, such as when I booked my hotel reservation. I had no idea and had to call the hotel to ask. They did not have the information, either. I was left waiting with my passport out of my sight for 15 minutes. It was infuriating. I never encountered the security guard again, and the rest of the security staff were friendly when walking in and out. I wished the room had a small fridge and an AC unit. My room had no window onto the courtyard, so I had to use a noisy fan for air circulation. There was a window in the bathroom that provided fresh air. The rooms and bathroom are nicely decorated, but the toilet roll dispenser looks like it should be in a public bathroom at a train station. It looked out of place and unattractive.

    The staff are amazing - Angel, Enrique, and Sarah - stand out for being most welcoming and helpful in every way. Sarah's restaurant recommendations were all stellar. The room was spacious and clean, and the bed was comfortable. I loved the terrace on the roof and the outdoor spaces and pool. The breakfast was pretty good, too. I liked the remoteness and quiet of the gated community free from the sounds and pollution from traffic in downtown Antigua.

    Stayed in July 2025

  • Reviewed: July 10, 2025

    9.0
    A Beautiful secured hotel in Antigua
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 3 nights

    It is a good hotel in Antigua, Guatemala. The hotel is in a spacious property, with a beautiful patio where breakfast is served and it is a cozy space for the guests all day long. The hotel is located in a private neighborhood with security guards in the entrance. It makes the stay in the hotel safer, but getting in through the front gate can take a few minutes. The hotel provides a secret code, but ever after we showed it, the guards took their time and double checked us before letting us in. The gate is a few minutes walk from the hotel, and not all Uber drivers where allowed to enter with there vehicle. Breakfast is very good with nice choice between Guatemalan, American etc.

    Stayed in June 2025

  • Reviewed: May 21, 2025

    9.0
    A super cute hotel! In a peaceful part of town. Would definitely stay there again
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights

    It was a little bit annoying having to go through the security gates of the complex that the hotel is located in, but we only ever waited a couple of minutes to get in or out. And it wouldn't deter me from staying there again. The guards at the gates only speak spanish, so make sure you have a few words of spanish to get you by. The hotel breakfast was not very tasty, even though we tried a few of their options. But good portion size.

    The hotel was great! Such a beautiful courtyard and shared space, with lots of plants. Having a pool was great to cool off on the hot days. The bed was really comfortable. Free access to water coolers of purified water was a good bonus, so we didn't need to keep buying water. And staff were really friendly and helpful. We would definitely stay there again.

    Stayed in May 2025

  • Reviewed: May 18, 2025

    10
    Two nights in Antigua
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    The space was gorgeous, and all of the front desk staff were incredibly kind and gracious.

    Stayed in May 2025

  • Reviewed: May 8, 2025

    10
    I’ll be glad to stay there again
    • Leisure trip
    • Solo traveler
    • Double Room with Private Bathroom
    • Stayed 4 nights
    • Submitted from a mobile device

    Everything is great.

    It’s beautiful and in a quiet area with security check. All the staff are very friendly and helpful, especially Enrique. I felt very comfortable and safe.

    Stayed in May 2025

  • Reviewed: May 2, 2025

    10
    Relaxing stay and great staff
    • Leisure trip
    • Family with young children
    • Comfort Triple Room with Shower
    • Stayed 3 nights
    • Submitted from a mobile device

    I liked the atmosphere, it makes you disconnect and relax

    Stayed in April 2025

  • Reviewed: April 24, 2025

    10
    Beautiful colonial hotel
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Beautiful place inside an colonial private neighborhood

    Stayed in April 2025

  • Reviewed: February 27, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast could be a little better. The location is a bit far off but still walkable

    Beautiful cute boutique hotel. The staff were super nice and helpful. The room was comfy, the decor is cute and authentic. Super quite and relaxing.

    Stayed in January 2025

  • Reviewed: February 23, 2025

    10
    Beautiful, relaxing and quiet place just a walk from the center of Antigua.
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 4 nights
    • Submitted from a mobile device

    Very quite and clean. And very nice and helpful staff.

    Stayed in February 2025

  • Reviewed: February 16, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The bed was a bit too hard.

    Beautiful hotel with stunning views from its terrace. The staff were so nice and helpful.

    Stayed in February 2025

  • Reviewed: February 15, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    All good.

    Nice quiet location. Good breakfast

    Stayed in February 2025

Showing 1 - 25

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