Initially was quite noisy due to other neighbouring groups, but staff were very kind and shifted us to a different floor

Clean, comfortable stay with great view

Stayed in March 2024

It was a small walk to the MTR station (although the bus stop is just outside) and Sha Tin isn’t close to the city. Even though the bed’s far from the door, a lot of the other guests were very noisy and woke me up in the middle of the night.

Superb hotel! The rooms were sizeable, bed comfortable, desk large and chargers plentiful. There was good water pressure in the shower and plenty of storage space. The staff are great too. They are attentive, kind and take the time to do things properly. The facilities are worth their own paragraph. With restaurants and cafes inside the hotel, you won’t need to find eateries elsewhere. Should you wish to, there’s a McDonalds and supermarket downstairs, 7/11 and Circle K nearby and a cafe across the road. Slightly further away are the many restaurants in Shek Mun. The hotel’s gym and pool are in good condition and it’s very relaxing floating in the pool at the end of a long day. There’s also an ATM downstairs near the escalators and a nail salon too.

Stayed in April 2024

Nothing to do around hotel area at night, zero night life and 7/11 and Circle K closed early. Room also had no view.

Convenient location, bus stop opposite the hotel. Easy link to HK airport and HKMZ bridge via the A41P bus. Macdonalds next door to hotel too.

Stayed in April 2024

Not close to the Shatin town centre.

A spacious room compared to other Hong Kong hotels.

Stayed in March 2024

Air Conditioning running and always too cold. Total system switch off possible but no control of the ventilation (air flow) and temperature setting above 18 degrees Celsius.

Reception was good and fast. Staff always nice and supportive. Room was also nice, but the acoustical insulation not good, you can hear low noise outside and also from neighbors.

Stayed in March 2024

Location, a bit long walk from station

Location, near family. Left a charger in room and they are mailing it back to me.

Stayed in February 2024

The duvet cover doesn't stay on the blanket, find it little annoying

I really like the big window, it was a bonus for my two year old to be able to see the view while playing her toys on the floor.

Stayed in February 2024

nothing.

size of room. Close to my work. Lots of restaurants and supermarkets. Close to MRT station. Rooftop bar.

Stayed in February 2024

Pool closed, no adapters to borrow, only really expensive ones for sale.

The choice of water: Evia at a cost, free bottled, or a nice glass jug that could be fillled at a dispenser in the corridor.

Stayed in February 2024

The staff is not friendly at all. During check in, no smile at all.

Stayed in February 2024

Few eateries for the nights

Easy access to public transportation

Stayed in January 2024

Location and services are good

Stayed in January 2024

Good hotel overall and close to the metro, location is a little far from city centre

Stayed in January 2024

breakfast had very little vegetarian options

subway station is very nearby, shek munn

Stayed in January 2024

Made a mistake with booking.com as I needed to check out on 27th as my flight was that day; left message for booking.com to organise the credit; as hotel was happy with it as I informed them the day of check-in.

The Concierge was very helpful as nothing was no trouble

Stayed in January 2024

The all weather pool was not functional. There were communication issues. In the sense the hotel needs to inform that the free bus will take us to a station from where one could go to the airport.

The cleanliness and bus service to city centre is useful for guests. Room was of adequate size.

Stayed in November 2023

n/a

n/a

Stayed in January 2024

Empty minibar, out of service water machine in the corridor

Rich breakfast, good bed, very nice view

Stayed in December 2023

Check in staff

Room, location, cleanness are good, check-in staff behaviors strange.

Stayed in January 2024

Is there a shuttle bus from hotel to Shatin for example? would be good to inform the hotel guest such kind of useful information.

I stayed in the hotel in Oct and Nov 2023. The room was not really clean. That was my comment then after the stay. This time, the room has been clean. Good to see the improvement.

Stayed in January 2024

We don’t like the service in the Momo cafe

Spaces room and convenience to travel

Stayed in January 2024

None

Accessible to and from the airport

Stayed in January 2024

Service

Stayed in January 2024

I paid a little extra for a view but could only see the back of some other tower blocks.

Clean, well-fitted and spacious room with modern double bed and free Wifi. Location was good for my purpose, close to the conference venue by train (CUHK, 15 mins).

Stayed in December 2023