Reception staff need to improve on their communication skills. We had a miscommunication on the hotel payment and two different staff quoted different information on the payment made, causing unnecessary misunderstanding. Pillows are a bit too soft for me.

Housekeeping and concierge staff were friendly and helpful. Room is clean and of a decent size. Hotel is centrally located within wanchai area.

Stayed in April 2024

Very expensive breakfast. Bathrooms need renovation.

Good size of the room, comfortable bed.

Stayed in April 2024

Nothing

Good quality hotel, quiet but in the city centre, nice well finished room with good choice of TV channels.

Stayed in April 2024

The hotel rooms are a bit out of date and are in need of renovation asap. The room was not properly cleaned during our stay. Breakfast is average (charged at 200HNK per person)

The staff is good, the location is great, 1 min walk to Wan Chai station

Stayed in April 2024

Pleasantly suprised with those hotel. Nice modern rooms with plenty of space, made a change to the usual hotels in HK in that price bracket .

Stayed in March 2024

Breakfast was a bit expensive, but literally next door are several chain coffee places (Starbucks, Pret a Manger) as good alternatives.

Our king bedroom was large and renovated. It provided a nice view toward the Wan Chai highrises and even parts of Victoria Peak. It was fun to turn the two chairs toward the big window and enjoy the view; we had asked for a nice view in our booking comment and are grateful to the hotel that they did accommodate our request. The room was in excellent condition, with good lighting and a very comfortable bed. The bathroom was very functional and bright. Access to public transport (metro, bus, tram, ferry) was great. Staff very friendly.

Stayed in March 2024

Nothing

Perfect location, near Wan Chai MTR. Hotel a bit dated, but still in good conditions. Staff is very nice and helpful with everything. Particular mention to Charlie, who is really a top quality front desk man, very efficient.

Stayed in March 2024

I have stayed at GLK many times in the last 10 years. It's comfortable, the staff are very helpful and it is ideally located just a 2 minute walk to Wan Chai station.

Stayed in February 2024

My only complaint was that breakfast was, imo, very expensive...but I knew that at the time of booking.

We were surprised how spacious the room was - it was quiet, very clean and well appointed. Staff were friendly. LOcation good, eay walk to the ferry and tube and tram...and near a marks and Spencers also...

Stayed in February 2024

A minor issue with the lights - the lights were quite dim which was fine until you needed to read the labels on the various switches.

We stayed in room 2110 which was in a nice quiet position. The bed was large and very comfortable. There was a good variety of items on the breakfast menu.

Stayed in March 2024

Unfortunately, the staff weren't the friendliest and hospitable bunch we've met on this trip (we were in Macau for 3 nights prior to our stay here and the service staff there was fab! A world of difference..). Our last trip to HK was before the pandemic and we tried asking the concierge for food recommendations and information about places/ restaurants we used to love visiting (and according to g00gle have been closed permanently). They just kept brushing us away saying they weren't sure. They didn't even seem to have recommendations for food places around the hotel. Thankfully we went on a walking tour and our guide was more than able to address our queries.

The room was bigger than most rooms typical of HK hotels. Location was fine - just a short walk from the MTR. Note though, if you're travelling with luggage, DO NOT follow the instructions on g maps! Use the elevator right at the exit of the MTR gantry and use the overhead bridge towards the hotel. Then use the elevator after McD's to get down to street level.

Stayed in March 2024

There were men in suits standing around the lobby area who were obviously staff of the hotel but they were never helpful. They always had this long face and never bordered to greet guests. I remember when I arrived from the taxi with my luggage inn front of the back door, one of these men just looked at me from the inside, never ever bordered to help me open the very heavy door while I was struggling with my luggage.

The housekeeping staff, concierge and front desk staff are very pleasant and helpful.

Stayed in February 2024

old rooms.

convenient location, staff.

Stayed in March 2024

The room decoration is a bit too standard design. I didn’t like the shampoo and conditioner much.

Very good location close to MTR!

Stayed in March 2024

The beds (mattress) and pillows are getting a little tired.

Great location, very professional and discreet staff, everything kept beautifully clean and in good working order.

Stayed in March 2024

Some rooms are old but they refurbish sı when making reservation make sure you ask new rooms

Stayed here many times. Perfect location for HKCEC visitors and tourism travellers. Hearth of HK Island. Next to MTR Metro. Concierge service is always excellent

Stayed in March 2024

I liked everything.I think they have renovated this hotel and I was really happy with it.

Location was great for us. We could walk everywhere.

Stayed in January 2024

Restaurant

Staff were very helpful

Stayed in February 2024

There are no taxi at the hotel driveway, but no problems to walk a few steps out to the junction to get one

Room is newly renovated and furniture was clean, location is very near to the conference venue and MTR

Stayed in February 2024

The toilet seat wasn’t on the places it should be. So my thigh touched to the toilet under the seat if I do not place any paper on the seat…. That was little gross…

Shower pressure is always good! Enough space for 2-3 people for staying more than 3nights. Staff is always nice :) I like that they provide new slippers everyday as well! We always worry that the drain doesn’t work smoothly but this time was very good. I hope we can have the same situation every time.

Stayed in February 2024

Nothing

The hotel and rooms were very clean and tidy and customer service excellent

Stayed in January 2024

The reception area was quite boring and not very welcoming

Location to Wanchai and the A11 express bus back to the airport is excellent. The hotel is quiet compared to Wanchai and better for sleeping.

Stayed in January 2024

Hotel is in the business district so there is no supermarket nearby (20 mins walk). No shopping malls in the vicinity either. Rooms would benefit from a renovation, furniture and some other facilities are rather worn.

Location is very good in Wanchai from business point of view, if one has business in that area, the major office complexes are at walking distance. Sound proofing is good which is important as the hotel is facing very busy road. Room is sizeable by Hong Kong standard and cleanliness was OK.

Stayed in January 2024

A bit dated

Good location

Stayed in January 2024