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Reviews of Hotel Phoenix 4 stars

Sesvetska cesta 29, 10360 Sesvete, Croatia

#9 of 13 hotels in Sesvete

Guests' Choice

Review score

Based on 188 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    7.9

  • Location

    7.2

  • Facilities

    7.6

  • Staff

    8.5

  • Value for money

    7.5

  • Free WiFi

    8.7

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Showing 1 - 38

  • Reviewed: 14 June 2018

    4.6
    Poor value and very strange.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    An attic closet converted into a room. No bathroom door. Shower in old tub surrounded by dirty moldy curtain. Charging for instant coffee when breakfast is included, parking behind the building in a construction zone, you nam it.

    Not much really. Poor management, strange room configuration, no door to bathroom, moldy curtain surrounding an old bath tub, hot water for coffee or tea but you had to pay extra (mini bar item) even though breakfast was included! Very odd setup. City Centar in Zagreb had much better hotels for less.

    Stayed in June 2018

  • Reviewed: 18 February 2018

    7.1
    Friendly staff, nice bed.
    • Leisure trip
    • Couple
    • Special Offer - Superior Double Room with Romantic Phoenix Dinner
    • Stayed 1 night
    • Submitted via mobile

    Door knob in bathroom wobbly, toilet was running water until you fixed it, torn sheet in one bed, breakfast really scarse (at the end).

    Friendly staff, nice bed.

    Stayed in February 2018

  • Reviewed: 23 October 2017

    8.3
    Great basic hotel room.
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Heating and air conditioning controls did not seem to work. It was hot and late, so we just opened the windows and were fine. As is common in Europe, the pools and jacuzzi are lukewarm, but not really heated. Not really near anything of interest.

    Great basic hotel room. The triple room is good for three people, we reserved two rooms. Comfortable beds, good water pressure in the shower. Nice wellness hotel with pools, sauna, spa services. Included an amazing breakfast, or favorite thing here! Our second favorite was the late check-out time of 12pm. Despite the very upscale feel, our family of 7 (2 months to 13 years) felt comfortable. Close enough to the highway for easy access for an overnight stop. Very attentive staff.

    Stayed in October 2017

  • Reviewed: 2 October 2017

    10
    Perfect location for car trip, exllecent service.
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night

    I have made two stops there and did no find any issues.

    Location of hotel is very good, near main road to Croatia resorts. There is big parking. Rooms are clean and comfortable. Restoran is special advantage of this hotel - high level of service and hospitality.

    Stayed in September 2017

  • Reviewed: 21 September 2017

    7.1
    Overall the hotel in general was very clean and compfortable
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The Jaccuzi was out of order and was told it was booked in for repair but I was only there for 2 nights so did not get to use it, Very disappointed!! Also the bar closed promptly at 10pm so not very much time in the evening to unwind and relax after a long day.

    Aircon extra cold

    Stayed in August 2017

  • Reviewed: 6 September 2017

    6.3
    The room was comfortable and clean and the bath was lovely...
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    We booked the hotel for the sole reason that we wanted to use the spa facilities only to get there and be told the spa was closed for renovations that month. On getting down to check out in the morning I found they had already taken payment without my permission which was highly frustrating as I had wanted to pay with a different card

    The room was comfortable and clean and the bath was lovely and big

    Stayed in September 2017

  • Reviewed: 12 May 2017

    8.3
    Good place to rest
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 3 nights

    Long queue in front of the only cofeemachine in the breakfast area, insufficiently roasted ham, no black tea. Hotel is also pretty far away from downtown.

    Free sauna and pool were great, hotel staff was really helpful and nice.

    Stayed in May 2017

  • Reviewed: 8 March 2017

    6.3
    Decent stop over if you are travelling by car and don't want to enter Zagabria
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night

    Breakfast really poor and low quality The average internal look of the hotel would need a refreshment. Restaurant....oh God....better to grab a sandwich somewhere else, it was really bad.

    Good choice if you're traveling on highway E65 and don't want to enter in Zagabria. My room was recently restored and furnished despite the rest of the hotel that looks late '80s style. The room was really comfortable There is a Gym well equipped but unfortunately is underground with no windows (a bit claustrophobic and hot)

    Stayed in March 2017

  • Reviewed: 17 October 2016

    5.8
    Good hotel with bad location
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    - location is so far and there is no taxi or train near at all. - of you want to go to any place , hotel must order a taxi for you and the taxi takes every time around 15 € - nothing near the hotel . There are no shops, restaurants , cafe .. etc - swimming pool is not good and most of the time , they put too much chlorine on it . - the hotel does not deal with any tour office although all the hotels do that .

    - staff are very friendly and kind . Although I arrived the hotel three hours before the check in , they gave me the room - Reception people are very friendly . The two men and the lady are very kind . Also the other staff are friendly . - the gym is very good - food is very good . - The room is big and clean - free wi- fi

    Stayed in October 2016

  • Reviewed: 5 October 2016

    8.3
    Best Hotel Not in Zagreb But in sesvete.
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast Is getting better....that was only the big minus in this Hotel....But hopefully they will Continue with increasing their breakfast quality! More Cheese And bread Selection!! To offer Chicken or Türkey ham, cause Not everybody Is Eating pork! Wine offer Must be also better....One local wine Is too less!

    Best Hotel Not in Zagreb But in sesvete...!

    Stayed in September 2016

  • Reviewed: 11 September 2018

    10
    Everything
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Stayed in August 2018

  • Reviewed: 30 July 2018

    6.3
    Jacuzzi
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    Air conditioner does not work. The room was hot.

    Jacuzzi Friendly and helpful staff

    Stayed in July 2018

  • Reviewed: 1 July 2018

    7.1
    Fine, but I felt disappointed with the breakfast
    • Business trip
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast wasn't that good as I expected, the spa area was closed

    Lovely cheesecake, comfortable bed

    Stayed in June 2018

  • Reviewed: 1 July 2018

    7.5
    Position is god very near motorway .
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Position is god very near motorway . Hotel ins good , room with good cleaning and also service is ok

    Stayed in June 2018

  • Reviewed: 10 December 2017

    7.5
    Bed. Restaurant staff.
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Smoking smell in room. Hard access of parking. Slow reception service.

    Bed. Restaurant staff. Meal quality.

    Stayed in December 2017

  • Reviewed: 27 October 2017

    8.3
    location on the Eastern side of the city
    • Business trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    location on the Eastern side of the city

    Stayed in October 2017

  • Reviewed: 22 July 2017

    8.3
    Everything is excellent.
    • Leisure trip
    • Solo traveller
    • Standard Triple Room
    • Stayed 1 night

    Everything is excellent.

    Stayed in July 2017

  • Reviewed: 20 March 2017

    5.8
    I am dissapointed becaose on booking it was smoking rooms,...
    • Business trip
    • Couple
    • Special offer – Superior Double Room with Aroma Massage
    • Stayed 1 night

    I am dissapointed becaose on booking it was smoking rooms, but when we came they said that the whole hotel is no smoking area

    Stayed in March 2017

  • Reviewed: 8 March 2017

    9.6
    Good and nice rooms.
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night

    Good and nice rooms. Wifi was ok. Nice restaurant at hotel. Big parking.

    Stayed in February 2017

  • Reviewed: 27 January 2017

    9.6
    Good value for money!
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Internet speed could be faster

    Very good

    Stayed in January 2017

  • Reviewed: 5 December 2016

    7.1
    Photos on website looks much more better than rooms in real,...
    • Business trip
    • Family with young children
    • Classic Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Photos on website looks much more better than rooms in real, as well as spa area.

    Stayed in December 2016

  • Reviewed: 2 October 2016

    8.3
    Good breakfast and staff.
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night

    Good breakfast and staff. Nice room with a lot of informations provided on paper.

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 23 March 2016

    9.6
    Great team officials at reception, very good breakfast, the...
    • Leisure trip
    • Couple

    everything is perfect

    Great team officials at reception, very good breakfast, the hotel amenities are great, nice and clean room, new room amenities, entertainment highly recommended for a stay in the city

  • Reviewed: 6 March 2016

    5.8
    I must praise the hotel staff, very polite people and they...
    • Business trip
    • Couple

    Wireless is almost not working in the room, so if you need to do some important calls or business do not gamble. Next, we booked the "wellness" package which should include access to spa area, massage and 10€ voucher, but it was not possible to have it on day we came. Hotel blamed booking.com but in the end we didn't get the service. Finally, it was pretty unusual cold that day and AC in room was not working, so it was too cold. Maybe that's only that one room, as reception told us everything is ok in others... Anyhow, I normally do not write such reviews but this experience was in one word awful.

    I must praise the hotel staff, very polite people and they did decrease our final price for the price of massage.

  • Reviewed: 31 December 2015

    7.9
    foreign TV channnels, free wifi and free parking, some of...
    • Family with young children

    only access to reception through multiple flight of stairs , which is difficult with luggage;

    foreign TV channnels, free wifi and free parking, some of the breakfast offerings like nuts, room service food quality. Also, decent lighting in rooms which makes reading easier.

  • Reviewed: 11 December 2015

    9.2
    Great features, whirlpools, fitness room, etc.
    • Business trip
    • Solo traveller

    Restaurant is comfortable and nice, food is not the best in town...not bad, appearance is better than taste.

    Great features, whirlpools, fitness room, etc. Good comfortable room, free large parking.

  • Reviewed: 12 September 2015

    7.1
    Nice Hotel and a Good restaurant
    • Leisure trip
    • Couple

    The room was very congested The bathroom has no door so a annoying if someone is sleeping as it gets noisy while having a shower. It is awarded a sustainable restaurant but it is a very long time since I have come across a hotel that has a key card but does not control the room lights and one could leave all the lights and TV while it is unoccupied. The pool is not accessible between 11am and 3pm and is quite small. It is very awkward to enter the hotel from the car park and you have to walk right round the hotel to the front entrance. There is no parking to unload/load luggage and has to be done from the street. No Help with the luggage.

    Nice Hotel and a Good restaurant Clean Throughout Friendly staff

  • Reviewed: 2 September 2015

    8.3
    Restaurant: good food and service
    • Business trip
    • Solo traveller

    W-lan in the room very slow

    Restaurant: good food and service Breakfast: rich and various Fitness room: quite big although in the basement Welcome drink

  • Reviewed: 23 April 2015

    9.6
    Bed was excellent, huge parking, very good for stopover if...
    • Business trip
    • Solo traveller

    they have WiFi but is very bad it is really unreliable. Sometime very slow, sometimes very fast, sometimes has big breaks... there can not happen with business guests.

    Bed was excellent, huge parking, very good for stopover if you are traveling by highway. Nice restaurant.

  • Reviewed: 5 May 2016

    10
    La location
    • Business trip
    • Solo traveller

    La location

  • Reviewed: 19 November 2015

    9.2
    wellness and restaurant
    • Business trip
    • Solo traveller

    wellness and restaurant

  • Reviewed: 29 October 2015

    6.3
    Near Highway.
    • Business trip
    • Solo traveller

    Dirty bathroom.

    Near Highway. Friendly staff.

  • Reviewed: 11 September 2015

    7.5
    Wellness is one of the better around
    • Family with young children

    Rooms and especially toilets must be much better and decorated for hotel with four star

    Wellness is one of the better around

  • Reviewed: 23 July 2015

    9.6
    Close to highway, very elegant and staff was very helpful.
    • Business trip
    • Solo traveller

    Close to highway, very elegant and staff was very helpful.

  • Reviewed: 14 July 2015

    9.6
    Staff very helpful and friendly
    • Leisure trip
    • Group

    the free wifi was not very good and the restaurant closed far too early

    Staff very helpful and friendly

  • Reviewed: 12 July 2015

    9.6
    I liked everything.
    • Leisure trip
    • Family with young children

    Nothing to add.

    I liked everything.

  • Reviewed: 7 July 2015

    9.6
    Everything
    • Leisure trip
    • Couple

    Everything

  • Reviewed: 5 May 2015

    8.8
    I like the staff behavior and the space of free parking and...
    • Leisure trip
    • Group

    The air condition system dosn't work from Sep until May

    I like the staff behavior and the space of free parking and the price as well

There are also 12 reviews without text. These impact the overall review score.

Showing 1 - 38

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