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Reviews of Terme Tuhelj Hotel Well 4 stars

Ljudevita Gaja 4, 49215 Tuheljske Toplice, Croatia

#8 of 11 hotels in Tuheljske Toplice

Guests' Choice

Review score

Based on 528 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.1

  • Location

    8.4

  • Facilities

    8.4

  • Staff

    8.6

  • Value for money

    7.9

  • Free WiFi

    8.1

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Showing 1 - 63

  • Reviewed: 17 July 2018

    6.7
    I liked the reception area and personell.
    • Leisure trip
    • Family with young children
    • Premium Double or Twin Room
    • Stayed 1 night

    Inside pools old, childrens inside slide not well maintained. In outside and inside areas you have to wait for food very long.

    I liked the reception area and personell. Rooms are clean and nice. Breakfast selection is standart but fresh and in enoug quantity-nothing special.

    Stayed in July 2018

  • Reviewed: 17 June 2018

    9.2
    All in one hotel, spa, pool, restaurant, theme park for the...
    • Leisure trip
    • Family with young children
    • Special Offer - Economy Double Room with Spa Package
    • Stayed 2 nights
    • Submitted via mobile

    Rooms were small but didn’t spend much time in there as there was lots to do

    All in one hotel, spa, pool, restaurant, theme park for the kids and a great view of beautiful Zagorije

    Stayed in June 2018

  • Reviewed: 12 June 2018

    7.1
    Ok, room for improvement
    • Leisure trip
    • People with friends
    • Economy Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    This is hardly 4* hotel. Maybe the new part, but the old rooms are maaaax 3*. Tiny rooms, uncomfortable beds. Saunas close too early, 9pm.

    Clean, friendly and helpful staff, good locations.

    Stayed in June 2018

  • Reviewed: 10 October 2017

    9.2
    Great place to relax
    • Leisure trip
    • Solo traveller
    • Economy Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Would have liked to eat a la carte instead of the buffet but that place was not as easy to find.

    Rooms where nice and very clean. Facilities with all the pools, sauna and wellness center where great. Staff was very nice and helpful. Even let you use the facilities after check out.

    Stayed in October 2017

  • Reviewed: 2 September 2017

    7.5
    Aquazone and fresh air were very very good.
    • Leisure trip
    • Couple
    • Special Offer - Economy Double or Twin Room - Best Available Rate
    • Stayed 1 night

    Actually, we expected more from this hotel. That's ok hotel (aquazone is the best), but I think it's not for 4 stars. The tasteless breakfast (vegetables and sausages were of average quality).We expected something special, but breakfast was like breakfast in Egyptian hotels. Room was small and not comfortable. Saunas are for additional payments. In the pools there is a smell of chlorine. ... and also I was there on the date of my birthday, If they would just say "happy birthday to you" it would be good for them, but they said nothing.

    Aquazone and fresh air were very very good. Beautiful scenery of Croatian villages. Silence around. Friendly staff.

    Stayed in August 2017

  • Reviewed: 7 August 2017

    9.6
    Worth to go!!
    • Leisure trip
    • Family with young children
    • Special Offer - Premium Double Room With All Inclusive Light Package
    • Stayed 2 nights
    • Submitted via mobile

    Pools little overcrowded during the day but you can spent good time in the evening Night swimm is beautiful idea ,Saturday till 2am Every other day till 10pm Smashing!!!

    Very nice place, pools open till late hours our daughter loved it ,staff very good and helpful no time to get bored,lots of things happening during the day ,plenty food to choose from during meals time , this is excellent place to relax and charge batteries

    Stayed in August 2017

  • Reviewed: 23 June 2017

    7.5
    don't go during a weekend or holiday, a big complex.
    • Leisure trip
    • Group
    • Special Offer - Economy Double or Twin Room - Best Available Rate
    • Stayed 4 nights
    • Submitted via mobile

    there was very little sypervision and help in the pool area. many people were not following the rules, like smoking in the pools and teenagers jumping off a low bridge into the pool disturbing people. and many umbrellas following over from the wind but no one around to help.

    we liked the thermal mud but since it's in an old part of the propertly we were not told about but luckly found it and it was our favorite part. spa services are very nice.

    Stayed in June 2017

  • Reviewed: 6 March 2017

    7.1
    Remember to inspect to room before moving in!
    • Leisure trip
    • Couple
    • Economy Double or Twin Room
    • Stayed 1 night

    -we got very small room with very small bathroom in 3* part of the hotel -no balcony (but we got to change for the room with balcony) -poor sound insulation

    -good breakfast -

    Stayed in March 2017

  • Reviewed: 28 December 2016

    8.3
    The room was super excellent for me as a single traveller.
    • Leisure trip
    • Solo traveller
    • Economy Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The room was super excellent for me as a single traveller..amenities was good..the staff was friendly and helpful..the food was ok but in the restaurant they need to put all the table set-up the same not like if u are from groups they give more importance..which is we have all the same food..they need to put some intertainment during the night in there bar.

    Stayed in December 2016

  • Reviewed: 27 October 2016

    5.0
    Servis at breakfast doesn't exist and the clearness...
    • Business trip
    • Solo traveller
    • Economy Double or Twin Room
    • Stayed 1 night

    Servis at breakfast doesn't exist and the clearness around coffee machine was disaster! In front of my room was food left overs for more than 2 hours although I was asking reception to clean it.

    Stayed in October 2016

  • Reviewed: 25 August 2016

    9.2
    Wonderful Hotel
    • Leisure trip
    • Family with young children
    • Special Offer - Economy Double Room with Spa Package
    • Stayed 5 nights

    1. I think room cleaning service needs to be improved as per 4* standard. We stayed there for 5 nights and our bed sheets were never changed. Rest all was OK. 2. Wifi range should be enhanced

    You get much more than what you actually pay. We really liked the efforts the hotel has put in to please its guests. The daily evening entertainment performances are very good, especially for the kids. "Abba Forever" show was simply a great piece of entertainment after dinner. Awesome water-park, indoor pools, sauna, kids playroom, underground parking (paid though), buffet food etc. Highly recommended hotel.

    Stayed in August 2016

  • Reviewed: 24 August 2016

    8.3
    Pleasant stay
    • Leisure trip
    • Family with young children
    • Special Offer - Economy Double Room with Spa Package
    • Stayed 3 nights
    • Submitted via mobile

    WiFi signal was very week, there is no chance to catch it at the hotel room. Therefore we end up siting in front of the hotel room to get one or two bars of WiFi. Even if you manage to catch WiFi the Internet is still really slow. We wanted to plan next part of our euro trip and having limited access to Internet made it difficult.

    Great pools both indoors and outdoors. We have really great time with our one year old son in the water. Breakfast and dinner choices were great too! The staff was always helpful and we felt nice in the hotel.

    Stayed in August 2016

  • Reviewed: 26 July 2016

    6.3
    Good food, but the bed was awful
    • Leisure trip
    • Couple
    • Special Offer - Economy Double Room With All Inclusive Light Package
    • Stayed 2 nights
    • Submitted via mobile

    The bed was too hard. Like lying on the floor. The rooms didnt have a safe and would need some refurbishment. The water in the aquapark was a bit cold and the pools could also use some improvement. Also not enough tubes provided for the slow river.

    Good food,

    Stayed in July 2016

  • Reviewed: 25 July 2016

    7.9
    One relaxing day at Terme Tuhelj
    • Leisure trip
    • Solo traveller
    • Economy Double or Twin Room
    • Stayed 1 night

    Paper work (every time I have to fill the same papers, even dough the hotel has my data in the system and I booked my room via booking.com) and I don't like the idea that they would like to keep my passport as a guaranty. Rooms are not soundproof.

    Staff was very friendly and the bed was nice.

    Stayed in July 2016

  • Reviewed: 16 July 2018

    10
    Everything.
    • Leisure trip
    • Couple
    • Premium Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Everything. Awesome services all around.

    Stayed in July 2018

  • Reviewed: 18 June 2018

    8.8
    New water slides are great!
    • Leisure trip
    • Family with young children
    • Special Offer - Economy Double Room with Spa Package
    • Stayed 3 nights
    • Submitted via mobile

    Can be more clean.

    New water slides are great!

    Stayed in June 2018

  • Reviewed: 20 February 2018

    10
    The Design was great.
    • Leisure trip
    • Solo traveller
    • Premium Double or Twin Room
    • Stayed 1 night

    The Design was great. Everything is spacious and elegant.

    Stayed in February 2018

  • Reviewed: 12 February 2018

    10
    Really enjoyed it.
    • Leisure trip
    • Couple
    • Premium Double or Twin Room
    • Stayed 1 night

    The robes could be more fluffy :-)

    Pool was brilliant, late night swimming as well. Buffet breakfast and dinner were plentiful and tasty.

    Stayed in February 2018

  • Reviewed: 24 September 2017

    7.5
    Short relax
    • Leisure trip
    • Family with young children
    • Premium Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Condition of pool facility.

    Room comfort, breakfast and dinner.

    Stayed in September 2017

  • Reviewed: 5 August 2017

    5.0
    View and the food
    • Business trip
    • Couple
    • Special Offer - Economy Double or Twin Room - Best Available Rate
    • Stayed 4 nights
    • Submitted via mobile

    The air conditioner is not working we have to ask to be transfer to other rooms

    View and the food

    Stayed in August 2017

  • Reviewed: 23 July 2017

    10
    Everything was great.
    • Leisure trip
    • People with friends
    • Special Offer - Premium Double Room With All Inclusive Light Package
    • Stayed 2 nights
    • Submitted via mobile

    Everything was great.

    Stayed in June 2017

  • Reviewed: 20 July 2017

    7.5
    Clean.
    • Leisure trip
    • Family with young children
    • Special Offer - Economy Double or Twin Room - Best Available Rate
    • Stayed 1 night
    • Submitted via mobile

    Location.

    Clean.

    Stayed in June 2017

  • Reviewed: 7 July 2017

    10
    Relaxing stay
    • Leisure trip
    • Family with young children
    • Special Offer - Economy Double Room with Spa Package
    • Stayed 2 nights
    • Submitted via mobile

    Coffee and juice could have been better.

    Half board. Food and alcoholic beverages included. Spa, thermal pools and sauna

    Stayed in July 2017

  • Reviewed: 16 April 2017

    5.0
    Not worth the money
    • Leisure trip
    • Family with young children
    • Special Offer - Economy Double Room with Spa Package
    • Stayed 2 nights
    • Submitted via mobile

    Room extra small, pillow and mattress a dizaster, bathroom 2m2...

    Stayed in April 2017

  • Reviewed: 27 February 2017

    10
    Everything was perfect.
    • Leisure trip
    • Couple
    • Economy Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was perfect.

    Stayed in February 2017

  • Reviewed: 29 December 2016

    9.6
    big swimming pool
    • Leisure trip
    • Family with young children
    • Special Offer - Economy Double Room with Spa Package
    • Stayed 2 nights

    big swimming pool

    Stayed in December 2016

  • Reviewed: 5 December 2016

    7.9
    Good
    • Leisure trip
    • Couple
    • Special Offer - Economy Double Room with Spa Package
    • Stayed 2 nights

    Classic rooms is much smaller than it seems on the photos provided.

    Best saunas in Croatia.

    Stayed in December 2016

  • Reviewed: 4 December 2016

    9.2
    Great place for relaxation.
    • Leisure trip
    • Couple
    • Economy Double or Twin Room
    • Stayed 2 nights

    Water in the big indoor pool was a bit too cold for me.

    Pleasant staff, large saunas and a choice of pools.

    Stayed in December 2016

  • Reviewed: 3 November 2016

    6.7
    Culinary
    • Leisure trip
    • Family with young children
    • Special Offer - Economy Double Room with Spa Package
    • Stayed 2 nights
    • Submitted via mobile

    Culinary

    Stayed in November 2016

  • Reviewed: 23 August 2016

    7.1
    It was very noisy in the corridors because of kids and all...
    • Leisure trip
    • Group
    • Economy Double or Twin Room
    • Stayed 1 night

    It was very noisy in the corridors because of kids and all this noise is in the room too.

    Stayed in August 2016

  • Reviewed: 13 August 2016

    10
    Excellent hotel!
    • Leisure trip
    • Family with young children
    • Economy Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Grate hotel! The swimmingpools are fantastic!

    Stayed in August 2016

  • Reviewed: 29 July 2016

    8.8
    Extremely helpful staff!
    • Leisure trip
    • Couple
    • Special Offer - Economy Double Room With All Inclusive Light Package
    • Stayed 2 nights

    The rooms was a bit warm

    Extremely helpful staff! Excellent breakfast!

    Stayed in July 2016

  • Reviewed: 21 July 2016

    4.6
    The staff specially the receptionist cannot communicate well.
    • Business trip
    • Couple
    • Economy Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    The staff specially the receptionist cannot communicate well....

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 18 May 2016

    • Leisure trip
    • Couple

    It is unacceptable that almost all people in spa area walk naked in halls between saunas, without towel or sheets around themselves. This is an absolute exhibitionism and for such people this hotel is great!!! You need to pay extra for saunas if you are guest of the hotel! With that price of the room (90 eur per room), it must be included!

  • Reviewed: 17 May 2016

    5.4
    Nice indoor pool with a connection to the outside one.
    • Business trip
    • Solo traveller

    Waiter at the bar dropped a bottle, spilled a little next to me, and then served me the same one. The other waitress, during the lunch, was carrying open bottles in her hands.

    Nice indoor pool with a connection to the outside one.

  • Reviewed: 4 April 2016

    5.4
    - the breakfast was nice
    • Leisure trip
    • Solo traveller

    - the price you pay via booking.com does not include the spa area (which should be mentioned in my eyes separtely; it costs an additional 90 Kuna (appr. 12 €) per day - the pool area seems to be run-down and cannot compete with German or Austrian standards at all - if you are used to German/Austrian Standards regarding spa, wellness and so on, you should not have too high expectations - in March 2015 I paid 65,- € per night incl. breakfast + 12,- € spa which adds up at 77,- €; for the standard given this is pretty expensive

    - the breakfast was nice

  • Reviewed: 2 April 2016

    4.6
    Food was OK, especially the pool-side restaurant, where the...
    • Leisure trip
    • Couple

    Buffet dinner does not incude drinks. That means you have to wait to be served, even if you only want water. Considering there were only a few waiters, that meant that we were usually done with eating when the waiters could get to us. Large pool was cleaned for 2 days, with no prior warning, and after the so-called cleaning it was ... even worse than before. Leaves, and garbage at the bottom and dead insects. Worst of all, the only person cleaning the pool was the lifeguard who really should be focusing on other tasks. Like life-guarding. Water in all pools is full chlorine and cold, which causes doubt wether the water is from the thermal source (the thermal pool was warm for two days only, but it was cooled by the end of the day). On friday night some guests decided to have a party, which lasted until 6am. That's right... 6 in the morning. The pillows were slightly medieval. Bring your own pillow and ear plugs if you decide to stay here. When we were leaving, the receptionist didn't ask how was our stay.

    Food was OK, especially the pool-side restaurant, where the staff is really friendly.

  • Reviewed: 24 January 2016

    5.4
    Room size and a large selection of food.
    • Leisure trip
    • Family with young children

    On arrival room was not cleaned properly, the water in the pools was more yellow than bright. Overall, visible lack of staff on such a large facility.

    Room size and a large selection of food.

  • Reviewed: 18 September 2015

    5.4
    Man in the reception was very helpful and moved us to the...
    • Leisure trip
    • Family with young children

    Be careful! Standard rooms are situated in an old part of the building, which are not presented in the photos. Quality there is very poor and resemble 2* pension rather than 4* hotel. Food is served in a place, which I would name canteen, for sure not restaurant. Awful coffee machine with instant coffee and milk, smells from the kitchen and many people in shorts and flip-flops during dinner. Staff is not in control of a situation. And one more important thing - all inclusive option is not real all inclusive but FB with beer and wine during dinner. They called it all inclusive light, which is not explained in offer on booking.com, you have simply 3 meals - breakfast, lunch and dinner.

    Man in the reception was very helpful and moved us to the room in a new part of the building without any additional cost, but it lasted long time and cost us some nervous moments. New part has really interesting architecture and design, area of the hole complex is very large, nice calm surroundings.

  • Reviewed: 17 September 2015

    9.6
    Friendly staff, good facilities and very reasonable cost...
    • Leisure trip
    • Couple

    Rooms were clean and adequate though a little sparse! Good buffet food for dinner and breakfast, though a little institutional!

    Friendly staff, good facilities and very reasonable cost treatments and massage.

  • Reviewed: 8 September 2015

    5.4
    Many internal and outdoor pools - it's ideal for...
    • Leisure trip
    • Family with young children

    This hotel has great potential but it's not up to standard. Firstly, the staff's English is not good enough and they could smile a bit more! Our room was modern but smelt of cigarettes. Our bathroom looked beautiful but the shower is so badly designed that the water flows into the room onto the fitted carpet! The bedding, towels & dressing-gowns were all fraying. The building is designed in a retro style, but unfortunately the result is reminiscent of the socialist era - just like the food, which was simply dreadful and not acceptable for a 4 star hotel.The pools should be the main attraction, but the internal pools are rather dirty and the concrete pavement around the outside pools are outdated, cracked and needing replacement.The sun-bathing loungers were filthy -almost all of them!

    Many internal and outdoor pools - it's ideal for children. The sauna and steam rooms are great.With some extra TLC and a little updating this hotel could be a fantastic place for family holidays or spa weekends!

  • Reviewed: 27 August 2015

    5.8
    the facilities of the hotel were very good (gym, swimming...
    • Leisure trip
    • Couple

    the quality of the hotel does not merit 4 stars (poor food selection for breakfast and dinner, relatively low quality of offered ingredients, bedsheets torn, towels in the room worn out)

    the facilities of the hotel were very good (gym, swimming pool, spa and wellness centre, spa towels and bathrobes for wellness provided in the room)

  • Reviewed: 19 August 2015

    6.7
    Lovely green part of Croatia, close to Zagreb, had a lovely...
    • Leisure trip
    • Family with older children

    We asked for connected rooms as with kids, did not get so had to upgrade to superior rooms at cost. Arrived to hotel at 3pm, got room after 5pm (check in at 2pm). Hotel generally overcrowded so we did not even go to the pools the first day. Food average, breakfast particularly disappointing. Hotel sold us all inclusive drinks package which only included drinks from machines- we only drank water as rest unpalatable. All in all- we came here after seaside holiday for a calm weekend to an overcrowded, not particularly clean and quite disorganized hotel.

    Lovely green part of Croatia, close to Zagreb, had a lovely spa treatments, superior rooms lovely and comfortable- but we had to pay for upgrade.

  • Reviewed: 15 August 2015

    7.9
    swimming pools, mini disco, very children friendly
    • Leisure trip
    • Family with young children

    crowded restaurant, uncomfortable beds, the smell coming from the toilets in the corridor between the spa and the swimming pools

    swimming pools, mini disco, very children friendly

  • Reviewed: 21 July 2015

    7.5
    Nice place, nice spa.
    • Leisure trip
    • Family with young children

    Spa is full of guests from Zagreb - they throw cigarettes, garbages and beer cans everywhere. But place is cleaned up only at the end of the day.

    Nice place, nice spa.

  • Reviewed: 20 July 2015

    9.6
    The rooms (especially the bathroom, it's like a little...
    • Leisure trip
    • Couple

    To many people in the pool. If this bothers you, visit this place before May, or after September.

    The rooms (especially the bathroom, it's like a little spa in a big spa) The food The staff Free access to swimming pools. On saturdays the pool is open until 2am.

  • Reviewed: 22 February 2016

    8.3
    Swimming pools and spa.
    • Leisure trip
    • Family with young children

    Catering worsened since last time. No drinks included for dinner, even soft

    Swimming pools and spa. Close to Zagreb

  • Reviewed: 5 December 2015

    8.3
    Room is big, comfortable and clean.
    • Leisure trip
    • Couple

    Restaurant and public areas needs a very good general cleaning.

    Room is big, comfortable and clean.

  • Reviewed: 2 November 2015

    8.3
    Hotel Well is modern, trendy interior and is linked with...
    • Leisure trip
    • Family with young children

    Hotel Well is modern, trendy interior and is linked with pool facilities. You can walk with bathrobe (bathing clothes) from hotel room to pool.

  • Reviewed: 22 September 2015

    10
    Everything was perfect!
    • Leisure trip
    • Family with young children

    Everything was perfect!

  • Reviewed: 9 September 2015

    9.2
    Water park, great breakfast
    • Leisure trip
    • Family with young children

    Water park, great breakfast

  • Reviewed: 30 August 2015

    7.9
    Pools
    • Leisure trip
    • Family with young children

    Pool facilities - showers, toilets...

    Pools

  • Reviewed: 18 August 2015

    6.7
    +food
    • Leisure trip
    • Couple

    -the location of the hotel is very remote -thermal park is outdated -the bathroom was oldfashioned

    +food +very kind staff +very big saunas

  • Reviewed: 12 August 2015

    8.8
    Nice place for small kids.
    • Leisure trip
    • Family with young children

    Bed was not very comfortable.

    Nice place for small kids. We had a great time.

  • Reviewed: 11 August 2015

    10
    Very good facility and Great surrounding
    • Leisure trip
    • Family with young children

    In the room, wi-fi is impossible to connect

    Very good facility and Great surrounding I recommend to family with child

  • Reviewed: 11 August 2015

    9.6
    NO wifi in room!
    • Leisure trip
    • Couple

    NO wifi in room!! :(

  • Reviewed: 10 August 2015

    8.3
    Food is realy good amd you havr a lot to chose.
    • Leisure trip
    • Family with young children

    The pool is not so clean, the pool dechairs are also broken and old.

    Food is realy good amd you havr a lot to chose.

  • Reviewed: 2 August 2015

    10
    Food
    • Leisure trip
    • Couple

    Slow Wifi

    Food

  • Reviewed: 29 July 2015

    9.2
    Perfect Hotel unfortunatelly with bad Internet connection,...
    • Business trip
    • Solo traveller

    Perfect Hotel unfortunatelly with bad Internet connection, but local citizens told this is matter of the area.:(

  • Reviewed: 15 July 2015

    9.6
    Hotel, food
    • Leisure trip
    • Family with young children

    Too many people in the pool

    Hotel, food

  • Reviewed: 12 July 2015

    10
    Everything was perfect!
    • Leisure trip
    • Family with older children

    Everything was perfect!

  • Reviewed: 28 April 2015

    9.2
    great wellness area
    • Leisure trip
    • Couple

    great wellness area

  • Reviewed: 11 January 2015

    8.8
    Nice hotel specialy the new part it is really excellent and...
    • Leisure trip
    • Family with young children

    Waiting time to get in the room

    Nice hotel specialy the new part it is really excellent and the price/comfort is excellent

There are also 39 reviews without text. These impact the overall review score.

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