Silent Spa closing time at 18h , if you come later to dinner there isnt that much options

Not too crowded , staff was very kind, Saunas are great

Stayed in July 2023

I recently purchased this wellness holiday as a birthday present for my 20-year-old nephew and his girlfriend. It was a first time that they had stayed in a hotel as grown ups. On arrival the receptionists were confused when they required assistance with the (paid!) parking, and seemed unable to explain where to park. After a nice spa-afternoon they went for dinner, one hour before the restaurant was expected to close (according to the website). They were the only guests in the restaurant and the waiting staff were clearly frustrated that they had to serve them, rather than finish early. There were about 10 staff present in all and they made loud comments, complaining about to each other, such that my family could hear. Nobody served them drinks, despite all of them standing around with nothing to do. My nephew had to stand up after 10-15 minutes at the bar and asked for drinks, which obviously cost extra money. This is not the way to make guests feel special. When my nephew asked for a serving spoon the bald waiter guy with glasses just pointed in the direction of the cutlery without saying a word. After hearing the story, I had to say that I have never experienced such rude and unprofessional behaviour in any hotel or restaurant in any part of the world. This hotel staff managed to ruin my nephew's birthday. I found it outrageous, especially given the premium price. There are two types of luxury hotel; genuinely classy with nothing to prove and pride in making the guests feel that they belong or mediocre places trying to show off by belittling guests. The Caramell is the latter, trying to be something it is not. The staff would benefit from some training in a real luxury hotel. The shy 20-year-old guests with generous friends and relatives are the regular guests of the future and should be treated with the same attention as an old guest returning,or the fiftieth time. dr. Judit Kézdi (Budapest, HUNGARY)

Sauna world and food was very nice

Stayed in April 2023

Rooms are used, out if date: some equipments not working which in case of 4* hotel would be a basic.

Breakfast and dinner was delicious, recepcionist really helpful, provided taxi to the station. Wellness was nice and warm. Rooms are big and comfortable.

Stayed in March 2023

When we had breakfast / dinner some of the food were already gone / not available, the bars closed at 10pm on most days.

The staff was super nice and always very helpful! The Spa is lovely!

Stayed in December 2022

There was an erroneous massage booking from the hotel side. They corrected it immediately but still tried to overcharge us at the end. That should not happen in such a premium facility.

Spa, Sauna, Breakfast and Dinner, quite rooms (with windows closed), very good warm thermal water. We visited off-season during business days, so there was very little trouble.

Stayed in December 2022

Staff was helpful and friendly, we found everything we needed in the room, Good options for children.

Stayed in September 2022

-Very uncomfortable sunbeds without cushions, awww. -Limited shade around the outdoor pool. It would be better to plant some trees there instead of to walk on the hot floor. -There was almost NO selection at the buffet from special diet food at breakfast. Lactose free section was: milk, yogurt, butter and cheese. All other main course at dinner and breakfast -included the salads as well- were floating in mayo, ordinary yogurt or milk. … However I wrote to the receptionst via mail about my request of my diet before our arrival and I’ve got a reassuring answer. Last day there was a new chef. He was more helpful, so I’ve got a slice of ‘free of everything’ cake (somehow there was somewhere in the kitchen) at the end of our dinner. (On previous evenings I had no choice to eat from the sweet section anything, unfortunately.)

Many indoor pool, sauna, steam bath- these could be good in the case of bad weather.

Stayed in July 2022

swimming pools only until 8! and dinner until. 9pm. very sad,you can not enkoy dinner longer.after that you are basically in the fields far from everything. We had room over smoking spot in front of main door. Bathroom coild be cleaner. Bed fr child was notcomfortable.

10times in this hotel..amazing..the price over 6.000czk is quite a lot,but worth it

Stayed in August 2022

The carpet in the room was very old, with spots that probably could not be cleaned. My friend got a bad allergy from the dust in that old carpet!!

Stayed in July 2022

It was nice for a day break. Dinner was superb.

Stayed in July 2022

not child friendly enough, can do beter

design was really relaxing and nice

Stayed in May 2022

Well, the spa is good but small, crowded. The buffet dinner was not bad but not excellent either. Surprisingly the breakfast buffet was much better for me. Unfortunately, the location is far from the best. It is far from everything. But again: the staff makes this hotel.

The best thing I can tell about the hotel is all the employees' friendliness and helpfulness. Whatever we asked, we got help in a kind manner. That is a feeling I love in a hotel. In addition, the hotel is nice, and we had a very spacious suite well equipped. Of course, it has disadvantages, but you can forgive them because of the staff.

Stayed in March 2022

The outdoor pool was closed, so we’re some relax rooms. It’s a shame if the lighting is bad due to broken lights in the spa area and nobody’s there to fix it. Traveling with a kid you should know that there’s only a pretty small (indoor) area where teens under 16 are allowed, which is kind of sad.

Nice hotel, maybe not as up to date as it could be, but throughout nicely designed. Good atmosphere thanks to the Asian/ Feng Shui theme.

Stayed in February 2022

Points that can be improved: - it would be great if there was a pool table as well in the hotel or a game room - during the check-in procedure, the staff could highlight the animation opportunities and if any of them will be cancelled - the furniture in the sauna area and salt room are not the most comfortable ones - the furniture in the room, especially in the bathroom is quite worn out - the restaurant staff could be nicer in the morning and evening service and smile more often - the breakfast menu could have wider choices (fruit salad, varied pastries, ect)

This is a 4 star hotel with 5 star service. All the employees were very friendly and welcoming from the beginning. We had the best sauna séance ever and the masseurs were great and professional too. The spa area is just perfect. It is really cool that you have an opportunity to play bowling as well. The service was exceptional in terms of my dairy free diet, I was able to choose from different choices every day and the staff brought me dairy free cakes every day. I can only recommend this place for a stress-free get away.

Stayed in January 2022

No anti COVID measures or messages reinforced by the hotel staff, so that you can see very few to none of the hotel guests wearing masks in the indoor common areas like lobby, reception, play room....

It is our 3rd stay in Caramell and we enjoyed the spa / massage related services. Good selection of food for breakfast and the dinner buffet. The room was large and quite, overlooking the green area of the new hotel’s wing.

Stayed in July 2021

shower curtain in the room

SPA was clean and quiet

Stayed in June 2021

The bad: The problem is, he doesn't have it. From the attached photos you can see the untidy room I received. Spider webs in the windows, a chair full of dog hair that will stain your clothes, an uncleaned floor, mold in the shower. All the equipment has seen good and prosperous years (including the wallpaper that is falling off the walls). The attitude of the hotel management is good. They offered to clean the room immediately, after the arrival of the management, to move to better rooms. They also tried to compensate for the bad impression with additional attention (free massages, drinks at the company's expense). But that wasn't all. The great kitchen was spoiled by the desserts, which were too cold and so practically tasteless. (I had to ask for them to be heated). I have mixed feelings about the hotel. With a little more preventive effort from the management, it could match the price that is requested. According to my experience, the hotel deserves one or two stars less.

Good and bad The Good: This hotel bills itself as a 4-star hotel. Half board with excellent cuisine. Great thermal pool. Nice swimming pool with interesting architecture. At first glance, a 4-star hotel with everything that goes with it and with above-standard client care.

Stayed in September 2023

The bright coloured curtains were terrible, especially without any extra blinds on the windows. The staff was unprofessional and unpunctual. The drinks were expensive and the coffee was awful. The hotel is overdue for a renovation. Overall, not a 4 star hotel experience.

Location is nice. The food was okay, but it lacks some variety. The room was spacious. The pools and the saunas are great. Kid's room had a lot of toys for all ages.

Stayed in August 2023

The only thing I couldn't really understand ( as I go to SPA Hotels often ) that I was not able to get a new towel ( at the end of the day, my towel was completely wet and I wanted to get new one for the next day) and the Lady in SPA Area told me they change towels every 3 days. Also, in Relax room, by Saunas, it would be much better to hear calm music and to decorate a bit more( windows without curtains, too much light for relax room in SPA... ) Same by main pool, a bit less lights, it would give much better relaxing atmosphere...😊

I really like everything; Staff were very kind, room was huge, nice and clean with terrace and nice view over fields. Wellness area was great.I kindly recommend AYURVEDA massage, but the other one I took was also great( Lomi Lomi Hawaii massage), price is more than affordable! I was also surprised how many different, tasty dishes they had to offer in Restaurant.

Stayed in December 2022

VERY pure breakfast . 20 min we were standing in a line to get an omlet. Dinner - also very pure. Not enough educated staff. Spa area - small, would not recommend.

Its pretty new hotel

Stayed in November 2022

Preparedness for accommodating children + possibility to use wellness after checkout

Stayed in June 2022

The bathroom was a bit under expectation. Although we booked the standard room, the shower was not 4 stars at all. Shower curtain was shorter than it should be so after shower the bathroom floor was really wet and had to clean up every time.

The food was excellent.

Stayed in November 2021

Permanent cooking smell in suite and corridor above kitchen. No lights in bedroom, overall darkness in suite, quality and quantity of towels, worse than average food, outdated Buddhist style interior, staff not too friendly…

Location, quietness, parking, proximity to grocery stores

Stayed in September 2021

Dinner was not as good quality as breakfast. Hotel is very big and it is good to know that room may be quite far from restaurant or spa.

Everything in the hotel was new and clean. We had comfortable room with balcony. Parking place was close by. Swimming pools and saunas were nice but it is good to know that you can't wear swimming suit in saunas. Breakfast was plentiful.

Stayed in August 2021