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Reviews of The Ritz-Carlton, Budapest 5 stars

1051 Budapest, Erzsébet tér 9-10., Hungary

#62 of 344 hotels in Budapest

Guests' Choice

Review score

Based on 163 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    9.5

  • Facilities

    9

  • Staff

    9.3

  • Value for money

    8.3

  • Free WiFi

    9.3

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Showing 1 - 50

  • Reviewed: 20 August 2018

    10
    Awesome beds
    • Leisure trip
    • Couple
    • Superior Room King or Twin
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The beds are very very comfortabl feels like sleeping on the clouds The staff were very polite and helpful Location is perfect near Budapest eye close to every where in city center

    Stayed in August 2018

  • Reviewed: 1 July 2018

    8.8
    Nice big room, very comfortable!
    • Leisure trip
    • Solo traveller
    • Superior Room King or Twin
    • Stayed 2 nights
    • Submitted via mobile

    The gym was too hot (not shades on windows) and there was a stereo blasting horrible techno music I wasn’t able to turn off.

    Nice big room, very comfortable!

    Stayed in June 2018

  • Reviewed: 17 May 2018

    8.3
    Service level and kindness of Staff at Restaurant and Bar...
    • Leisure trip
    • Couple
    • Superior Room King or Twin
    • Stayed 5 nights

    Breakfast are very limited of choice, represents nothing about Hungarian Kitchen and variety of choice of Breakfast. Overall little bit poor and far behind of my expectations.

    Service level and kindness of Staff at Restaurant and Bar are far beyond the standards.

    Stayed in May 2018

  • Reviewed: 29 August 2017

    5.8
    In a suite you would expect flowers or fruit on arrival.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 4 nights
    • Submitted via mobile

    In a suite you would expect flowers or fruit on arrival. It nothing Limited number of towels and soaps etc Rooms not well serviced Glasses left etc The breakfast was very poor

    Stayed in August 2017

  • Reviewed: 20 July 2017

    7.5
    A disappointing experience
    • Leisure trip
    • Solo traveller
    • Deluxe Room King or Twin
    • Stayed 6 nights
    • Submitted via mobile

    They had a political diplomat as a guest with secret service which kept the hotel barricaded. It was a struggle getting in the hotel causing delays in my plans. They should have offered me some kind of comp for the trouble or gave me warning prior to my visit to give me a chance to book elsewhere The fbreakfast was terrible and served bad melons with gnats swarming around the buffet.

    The bed was the most comfortable I've been in. The maid service was impeccable

    Stayed in July 2017

  • Reviewed: 1 July 2017

    10
    Wonderful experience
    • Leisure trip
    • Group
    • Junior Suite
    • Stayed 5 nights
    • Submitted via mobile

    We smiply like everything.

    Great Location, spacious suite, Nice decoration, good breakfast, the Mercedes V-Class minivan services, the concierge ( Krisztian Kovacs) is very nice, helpful & professional.

    Stayed in June 2017

  • Reviewed: 5 June 2017

    4.2
    I wouldn't stay at this hotel again
    • Leisure trip
    • Couple
    • Superior Room King or Twin
    • Stayed 2 nights
    • Submitted via mobile

    Incredibly uncomfortable bed, small rooms, that doesn't correspond the photos on the site and Untasty food in restaurant., we've ordered more than 10 dishes- all impossible to eat.

    Location in the center

    Stayed in May 2017

  • Reviewed: 22 May 2017

    10
    A very elegant hotel
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    The underground train was a bit noisy. Had we known we'd have asked for a room at the rear of the building. The view was however lovely of the park.

    It was very elegant, I loved the furniture and decor. Everything was to a very high standard and the bathroom products were gorgeous. Also loved th turn down service. Many Hotels seem to be forgetting this these days but it was beautifully done at the Ritz.

    Stayed in May 2017

  • Reviewed: 3 January 2017

    6.3
    Swimming pool is very small, to be honest only for one...
    • Leisure trip
    • Family with young children
    • Club Junior Suite King
    • Stayed 3 nights
    • Submitted via mobile

    Swimming pool is very small, to be honest only for one person and hotel is quite big. When you will not inform and after remind that your room has to be cleaned they will never do it. The price is to hi for the hotel with this kind of spa area. Only one big advantage is very helpful, nice and very professional personnel.

    Stayed in January 2017

  • Reviewed: 3 January 2017

    10
    2016 / 2017 experience!
    • Leisure trip
    • Solo traveller
    • Deluxe Room King or Twin
    • Stayed 3 nights

    I expected a fine dining experience. That does not exist in the Hotel. Possibly because there are numerous other fine Dining and Michelin star restaurants all located near by. Having said this I have no complaints regarding the food or restaurant at the hotel. It's popular with locals and hotel guests. The TV could have more channels as they are limited in English selection. Music, films and videos are pay only so be aware!

    The location was ideal for central shopping areas and site seeing also a good selection of restaurants all easily located. The Bedrooms are very new and clean and the room I stayed in was 749 on the seventh floor, with french doors onto a small balcony. A very nice Bathroom, THe room has a good view across the Square / park. The concierge was excellent at organising all I required promptly and without any problems. I found the reception staff also excellent and indeed the Breakfast and Restaurant staff all polite and really wanted to help, so it was a lovely experience that matches anything I have experienced in any other five star hotel I have been to in any other countries. No one will be disapointed in this choice of hotel.

    Stayed in January 2017

  • Reviewed: 31 December 2016

    8.3
    comfortable stay at the Ritz-Carlton
    • Leisure trip
    • Couple
    • Superior Room King or Twin
    • Stayed 1 night
    • Submitted via mobile

    think it was a bit pricey for the standard room, especially if you compare it with the kempinski - where same price would get you a junior suite (though this may vary with supply/demand/time of year etc.)

    comfy bed. room nice (905) and good to have a balcony, though view is limited (unless you go out onto balcony and pear through wall at an angle). Being shown to room with explanation of where things are, how things operate eg. coffee machine, TV, safe was nice touch. Also given the chance to request additional items (asked for kettle and two decent sized cups) to make stay more comfortable.

    Stayed in December 2016

  • Reviewed: 28 November 2016

    10
    the bed was more than comfortable and the location was...
    • Leisure trip
    • Couple
    • Deluxe Room King or Twin
    • Stayed 1 night

    The bathroom could have been a little big bigger compared to the rest of the room.

    the bed was more than comfortable and the location was perfect as well as the staff

    Stayed in November 2016

  • Reviewed: 13 November 2016

    7.1
    "Ritz"?! Not quite - yet ...
    • Leisure trip
    • Solo traveller
    • Deluxe Room King or Twin
    • Stayed 1 night
    • Submitted via mobile

    Room-service: poor exexution & presentation of the basics; in-room refreshment - no true espresso; in this category breakfast should had been included - quite dark room - single small window ...

    Location - midst BDPST's lifestyle & nightlife districts; very friendly staff even if the edifice & its FF&E doesn't back their best efforts

    Stayed in November 2016

  • Reviewed: 18 October 2016

    7.9
    Perfect location. Clean. Mattress is a nightmare and duvet is the heaviest ever
    • Leisure trip
    • Couple
    • Superior Room King or Twin
    • Stayed 5 nights
    • Submitted via mobile

    The mattress is waay too soft and the duvet is waaay too heavy and warm The room is always too cold and feels wet even if you shut off the ac.

    A cleanliness that you would expect from a ritz Carlton hotel. Nice design. Water sprayer for the toilet that was a big bonus! The location is the best you could ask for.

    Stayed in September 2016

  • Reviewed: 12 September 2018

    10
    excelent
    • Business trip
    • Family with young children
    • Superior Room King or Twin
    • Stayed 1 night

    noting

    all

    Stayed in August 2018

  • Reviewed: 1 August 2018

    9.2
    Location is great, design, everything is nice, new and...
    • Leisure trip
    • Couple
    • Superior Room King or Twin
    • Stayed 1 night
    • Submitted via mobile

    Very expensive restaurant, and not so much tasty. But breakfast was very good!

    Location is great, design, everything is nice, new and fashionable!

    Stayed in July 2018

  • Reviewed: 19 May 2018

    10
    Elegant hotel, delightful location. Excellent staff
    • Leisure trip
    • Couple
    • Superior Room King or Twin
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast too limiting

    Requested later room turn down housekeeping did not come back

    Stayed in May 2018

  • Reviewed: 1 April 2018

    10
    Great hotel with great service in the heart of Budapest.
    • Leisure trip
    • Couple
    • Superior Room King or Twin
    • Stayed 3 nights
    • Submitted via mobile

    Great hotel with great service in the heart of Budapest. Spacious clean rooms and great facilitiea

    Stayed in March 2018

  • Reviewed: 29 March 2018

    9.2
    Gorgeous family room!
    • Leisure trip
    • Family with young children
    • Club Junior Suite with Lounge Access
    • Stayed 3 nights
    • Submitted via mobile

    Not so much food in the lounge.

    Gorgeous family room! Very big, the most comefortable bed, great staff, perfect lacation!

    Stayed in March 2018

  • Reviewed: 26 March 2018

    9.2
    Nice, cosy, trendy
    • Leisure trip
    • Couple
    • Superior Room King or Twin
    • Stayed 2 nights
    • Submitted via mobile

    Stuf and breakfast

    Stayed in March 2018

  • Reviewed: 11 March 2018

    10
    Exellent
    • Leisure trip
    • Group
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    Everything,wonderful service and hotel!

    Stayed in March 2018

  • Reviewed: 4 March 2018

    8.3
    It was not the best
    • Leisure trip
    • Family with young children
    • Superior Room King or Twin
    • Stayed 4 nights
    • Submitted via mobile

    The extra bed was super horrible! My son couldn't sleep for 4 nights!

    The Spa was just amazing!

    Stayed in March 2018

  • Reviewed: 14 February 2018

    10
    Very enjoyable!!
    • Leisure trip
    • Solo traveller
    • Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Loved my stay and my corner room. Thanks for the upgrade!

    Stayed in February 2018

  • Reviewed: 17 January 2018

    10
    Perfect!
    • Leisure trip
    • Couple
    • Superior Room King or Twin
    • Stayed 1 night

    One of the best hotels I ever stayed in! Everything was just perfect, really.

    Stayed in January 2018

  • Reviewed: 7 January 2018

    10
    Everything was amazing I loved the location, and the hotel staff were very friendly.
    • Couple
    • Deluxe Room King or Twin
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Staff mostly

    Stayed in January 2018

  • Reviewed: 3 January 2018

    8.8
    Everything was excellent.
    • Leisure trip
    • Family with young children
    • Superior Room King or Twin
    • Stayed 4 nights
    • Submitted via mobile

    ...Except the food at Deak St. Kitchen

    Everything was excellent...

    Stayed in January 2018

  • Reviewed: 19 November 2017

    9.6
    Very helpful and would recommend it to anyone
    • Leisure trip
    • Solo traveller
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything

    Stayed in November 2017

  • Reviewed: 19 October 2017

    8.8
    very enjoyable
    • Leisure trip
    • Group
    • Deluxe Room King or Twin
    • Stayed 4 nights
    • Submitted via mobile

    housekeeping needs attention dusty

    tub cracked shower glass had glue like substance on it.

    Stayed in October 2017

  • Reviewed: 11 August 2017

    9.6
    Great stay
    • Family with young children
    • Club Room King
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in July 2017

  • Reviewed: 24 April 2017

    7.1
    Location
    • Business trip
    • Solo traveller
    • Superior Room King or Twin
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in March 2017

  • Reviewed: 25 March 2017

    5.8
    Good Enough Hotel , But not a Ritz Carlton !
    • Business trip
    • Group
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Not really a Ritz Carlton Hotel.

    Excellent Bed, bathroom good enough.

    Stayed in March 2017

  • Reviewed: 13 March 2017

    8.3
    Very comfy bed and excellent central location
    • Leisure trip
    • Couple
    • Superior Room King or Twin
    • Stayed 2 nights
    • Submitted via mobile

    The spa wasn't open yet

    Very comfy bed and excellent central location

    Stayed in February 2017

  • Reviewed: 7 January 2017

    8.8
    Services have been excellent
    • Leisure trip
    • Couple
    • Superior Room King or Twin
    • Stayed 1 night
    • Submitted via mobile

    No Spa

    Services have been excellent

    Stayed in January 2017

  • Reviewed: 11 December 2016

    9.6
    So far the best hotel in Budapest
    • Business trip
    • Solo traveller
    • Superior Room King or Twin
    • Stayed 1 night

    the arrogant events ( and people who attended ) disturbing normal clients but it was a bad time

    hastens beds and design and perfect staff

    Stayed in December 2016

  • Reviewed: 21 October 2016

    9.2
    excellent
    • Leisure trip
    • Couple
    • Superior Room King or Twin
    • Stayed 4 nights

    House keeping was not as expected for the quality of the hotel

    location, staff

    Stayed in October 2016

  • Reviewed: 19 October 2016

    10
    Excellent location, service, cleaness
    • Leisure trip
    • Family with young children
    • Deluxe Room King or Twin
    • Stayed 2 nights
    • Submitted via mobile

    Excellent location, service, cleaness

    Stayed in October 2016

  • Reviewed: 11 October 2016

    9.6
    new hotel
    • Family with older children
    • Superior Room King or Twin
    • Stayed 2 nights
    • Submitted via mobile

    breakfast

    new hotel

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 29 May 2016

    10
    Beautiful design.
    • Leisure trip
    • Couple

    Could improve on food variety at breakfast and lunch. Eg more fruit and salads.

    Beautiful design. Super comfort, large comfortable rooms. Excellent location. Helpful staff.

  • Reviewed: 26 May 2016

    10
    Awesome staff with clean rooms and great breakfast,,,...
    • Leisure trip
    • Family with young children

    The SPA was closed but they gave us a very close SPA to be used. I cannot complain.

    Awesome staff with clean rooms and great breakfast,,, definitely I will visit Ritz again

  • Reviewed: 18 May 2016

    10
    Outstanding check in and check out service from front desk...
    • Business trip
    • Group

    Breakfast Service was not attentively.

    Outstanding check in and check out service from front desk supervisor Iulia. We exceptionally well cared and felt very comfortable.

  • Reviewed: 3 May 2016

    9.6
    Great facility, newly renovated, the room was very large and...
    • Leisure trip
    • Couple

    Breakfast was included but it costs 20.000 HUF for two persons which is too expensive for what they offer.

    Great facility, newly renovated, the room was very large and well-equipped!!!We celebrated our anniversary and we were surprised by the staff with a cake and champagne which helped make our stay memorable.

  • Reviewed: 21 May 2016

    10
    All was great
    • Business trip
    • Solo traveller

    All was great

  • Reviewed: 19 May 2016

    9.6
    Bed like a cloud.
    • Business trip
    • Solo traveller

    Bed like a cloud.

  • Reviewed: 14 May 2016

    6.7
    House service move my belongings.
    • Leisure trip
    • Solo traveller

    House service move my belongings.

  • Reviewed: 2 May 2016

    8.8
    staff and comfort
    • Leisure trip
    • Family with young children

    breakfast is very poor

    staff and comfort

  • Reviewed: 26 April 2016

    7.5
    New hotel, very nice and clean.
    • Leisure trip
    • Couple

    Staff was bunch of children playing with a superb international brand!

    New hotel, very nice and clean.

  • Reviewed: 26 April 2016

    5.8
    good location helpful staff newly furbished
    • Leisure trip
    • Group

    no spa no swimming pool no pillow kinds

    good location helpful staff newly furbished

  • Reviewed: 26 April 2016

    10
    The location and breakfast.
    • Leisure trip
    • Couple

    Nothing

    The location and breakfast. Also the staff were amazing especially the concierge

  • Reviewed: 26 April 2016

    7.1
    It was a soft opening .
    • Leisure trip
    • Couple

    It was a soft opening . No Helton Clup no Resturant except for breakfast

  • Reviewed: 19 April 2016

    10
    Great staff all round
    • Leisure trip
    • Couple

    Great staff all round

There are also 32 reviews without text. These impact the overall review score.

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