Jl Dr Soetomo 79 - 81, Tegalsari, 60264 Surabaya, Indonesia
#67 of 160 hotels in Surabaya
Guests' ChoiceBased on 77 hotel reviews
7.7Cleanliness
7.8
Comfort
7.7
Location
8.4
Facilities
7.6
Staff
8.6
Value for money
8.1
Free WiFi
6.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 8, 2024
Hugo
Australiavery noisy
location
Stayed in March 2024
Reviewed: December 30, 2023
Retno
IndonesiaThe air con in my room somehow wasn’t as cold as it should be (cold setting, low temp, max blow). The phone also wasn’t work.
Location
Stayed in December 2023
Reviewed: December 9, 2023
Riderofthecloud
IndonesiaOne lift does not work. So it took a while.
Easy to explore Surabaya.
Stayed in December 2023
Reviewed: September 13, 2023
Taher
United KingdomNot really close to anything. No convenience stores nearby. The main road is noisy because of those endless motorbikes. My bathroom needed another spotlight in the shower and a working extractor fan.
Friendly staff who responded quickly to requests. Good food in the restaurant.
Stayed in September 2023
Reviewed: August 23, 2023
Man
MalaysiaGood location value for money. Staffs are friendly even the security also very helpful.
Stayed in August 2023
Reviewed: July 30, 2023
Kim
SingaporeThe rooms were bit more outdated as expected when comparing it to the pictures.
Breakfast was very good, lot of options and very tasty.
Stayed in June 2023
Reviewed: July 15, 2023
Ivana
SlovakiaThe place is really noisy from the main street.
Nice hotel, tasty breakfast spacious pretty rooms, comfortable bed and clean bathroom.
Stayed in July 2023
Reviewed: July 2, 2023
Werdhani
IndonesiaLocation
Stayed in June 2023
Reviewed: June 14, 2023
Iwanrd
IndonesiaChannel TV hanya sedikit.
Stayed in June 2023
Reviewed: May 22, 2023
Endie
IndonesiaThe location and the service
Stayed in May 2023
Reviewed: March 6, 2023
Made
IndonesiaSanitary dirty, bath towels old
Stayed in March 2023
Reviewed: February 27, 2023
Gisela
GermanyThere was a little bit of mold in the bathrooms and the plugs as well as the switches were a bit dirty. But overall the place was ok.
The hotel is located quite central. The staff was very helpful and friendly. The shower was very hot and powerful which I really liked. The beds were comfortable and clean. Good price for value.
Stayed in February 2023
Reviewed: February 6, 2023
Bhavesh
IndiaThe towels were not clean and the place to keep the stuff was very small.
It was near to the central local attraction in the surabaya.
Stayed in January 2023
Reviewed: January 29, 2023
Agnes
Indonesiathe tv channel is less. some of them no sound
comfy bed, comfy room
Stayed in January 2023
Reviewed: January 26, 2023
Yeat
MalaysiaLocation is fine. There is a fine restaurant which is only less than 500 meter away. The city centre is about 35 mins to 40mins on foot.
Stayed in December 2022
Reviewed: January 14, 2023
Vishnumohan
JapanTheir lift seems to breakdown frequently. But not a big issue
2nd time staying there. Super accommodative, very nice staff. Do not penny pinch on amenities even though it is a budget hotel. Good location with some very good restaurants and cafes nearby. Less then 100k by Grab to get to the airport.
Stayed in January 2023
Reviewed: December 29, 2022
Astrid
Indonesiai just dont like the toilet because the water was too weak. the hallway smells weird, the lobby smells amazing but the hallway going to the room smells unpleasant.
the location was great, the room was clean, the staff was slow but helpful. overall good place to stay, good price, great location!
Stayed in December 2022
Reviewed: December 18, 2022
Vishnumohan
JapanThe staff was very friendly and helpful. The location was excellent. It was quite a decent hotel for a small town
Stayed in December 2022
Reviewed: December 2, 2022
Donald
Netherlands-Bathroom too small. Not enough space to out the toiletries of two people.
-Clean rooms -Easy to reach location -A clean and new looking hotel -Very affordable
Stayed in December 2022
Reviewed: September 13, 2022
Mareike
NetherlandsWe had some stains on our bed linen and on the wall there was a hand-big redish stain. The room was okay, a little used up but the bed was comfortable.
Beautiful design, especially the lobby and friendly staff. When we waited for our driver to go to Bromo in the middle of the night in the lobby, the staff brought us some water to have with our food. Good location with lots of good coffee shops around. The bathroom was clean, we got fresh towels daily.
Stayed in September 2022
Reviewed: August 6, 2022
Fatine
CroatiaClean and comfortable room. Helpful stuff and good food.
Stayed in August 2022
Reviewed: July 17, 2022
David
United Kingdomstaff on front desk and in the restaurant were very helpful. I hope management realise they are an asset..!!
Stayed in July 2022
Reviewed: June 21, 2022
Agnes
Indonesiaonly one elevator that been used. take some time to get down to first floor
good location, comfy bed. not my first time to stay here. hoping the renovation can be finished so soon
Stayed in June 2022
Reviewed: May 9, 2022
Agnes
Indonesiai am waiting a bit longer for the towel readiness, but so far still acceptable
good location, clean room
Stayed in May 2022
Urda, Spain
Unken, Austria
Kingsport, USA
Taichung, Taiwan
Urla, Turkey
Alloa, UK
Rome, Italy
Riga, Latvia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content