Reviews of Ascott Jakarta This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Jl. Kebon Kacang Raya No 2, 10230 Jakarta, Indonesia
Loading
Guests also reviewed these properties:
Lido di Jesolo, Italy
Dubai, United Arab Emirates
Tesero, Italy
Barletta, Italy
Varenna, Italy
Can Tho, Vietnam
San Miniato, Italy
Denpasar, Indonesia
How guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Loading...
Reviewed: August 31, 2025 · Stayed in August 2025
Verified reviewReviewed: August 31, 2025 · Stayed in August 2025
Verified reviewReviewed: August 31, 2025 · Stayed in August 2025
Verified reviewReviewed: August 31, 2025 · Stayed in August 2025
Verified reviewLocation
Small swimming pool, pricy, no kitchen towel/napkin/wipes
Reviewed: August 30, 2025 · Stayed in July 2025
Verified reviewVery spacious, clean, luxurious
Nothing
Dear Azhani, Thank you for your review. We look forward to welcoming you back to Ascott Jakarta. Warm regards, Reza Aprilisia Assistant Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
Reviewed: August 30, 2025 · Stayed in July 2025
Verified reviewReviewed: August 30, 2025 · Stayed in August 2025
Verified reviewReviewed: August 30, 2025 · Stayed in August 2025
Verified reviewReviewed: August 29, 2025 · Stayed in August 2025
Verified reviewgreat location, friendly and helpful staff
our room still strongly smells of cigarette smokes despite being a non-smoking room
Dear Kinah, First of all, we would like to thank you for choosing our place as your place to stay. However, we regret to learn about the shortcomings which occurs from ourside which cause your stay uncomfortable. We have noted your feedback and thank you for your concern. We look forward to welcoming you back to Ascott Jakarta Kind regards, Reza Aprilisia |Asst. Guest Service Manager Ascott Jakarta - The Ascott Limited - Indonesia
Dear Kinah, First of all, we would like to thank you for choosing our place as your place to stay. However, we regret to learn about the shortcomings which occurs from ourside which cause your stay uncomfortable. We have noted your feedback… Show more
Reviewed: August 29, 2025 · Stayed in July 2025
Verified reviewThe apartment is huge; love the spacious bedrooms, living & dining rooms. Location is perfect, the best ! Love the proximity to Grand Indonesia - just across the road, right next to it !!
The side gate to Grand Indonesia closes at 10pm, which means you’d have to walk via the main entrance. Just a one minute (less than that, actually) detour, but no big deal !!
Dear Shireen, Thank you for taking the time to share your stay experience at Ascott Jakarta. We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your trip to Jakarta. We are happy to have met your expectations and endeavor to continually delight our residents whenever they stay with us. Thank you for your valued feedback. We look forward to welcoming you back to Ascott Jakarta Kind regards, Reza Aprilisia |Asst. Guest Service Manager Ascott Jakarta - The Ascott Limited - Indonesia
Dear Shireen, Thank you for taking the time to share your stay experience at Ascott Jakarta. We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your trip to Jakarta. We are happy t… Show more
Reviewed: August 29, 2025 · Stayed in July 2025
Verified reviewReviewed: August 29, 2025 · Stayed in August 2025
Verified reviewNice & good services
All are good
Dear Jamaluddin, First of all, we would like to sincerely thank you for staying with us. We are truly delighted to have had the opportunity to provide you with our best service. We look forward to welcoming you back again in the future. Kind regards, Reza Aprilisia |Asst. Guest Service Manager Ascott Jakarta - The Ascott Limited - Indonesia
Dear Jamaluddin, First of all, we would like to sincerely thank you for staying with us. We are truly delighted to have had the opportunity to provide you with our best service. We look forward to welcoming you back again in the future. K… Show more
Reviewed: August 28, 2025 · Stayed in August 2025
Verified reviewReviewed: August 28, 2025 · Stayed in August 2025
Verified reviewReviewed: August 28, 2025 · Stayed in August 2025
Verified reviewEverything was perfect
Nil
Dear Noor, First of all, we would like to sincerely thank you for staying with us. We are truly delighted to have had the opportunity to provide you with our best service. We look forward to welcoming you back again in the future. Kind regards, Reza Aprilisia |Asst. Guest Service Manager Ascott Jakarta - The Ascott Limited - Indonesia
Dear Noor, First of all, we would like to sincerely thank you for staying with us. We are truly delighted to have had the opportunity to provide you with our best service. We look forward to welcoming you back again in the future. Kind rega… Show more
Reviewed: August 27, 2025 · Stayed in June 2025
Verified reviewReviewed: August 27, 2025 · Stayed in August 2025
Verified reviewReviewed: August 27, 2025 · Stayed in August 2025
Verified reviewReviewed: August 26, 2025 · Stayed in August 2025
Verified reviewLocation, spacious rooms and friendly staff
Slow and delayed check in, first room had smoking smell
Dear Ayman, We would like to sincerely thank you for your review and for sharing this valuable feedback with us. We apologize for the shortcomings you experienced, particularly during the check-in process which took longer than expected, as well as for the unpleasant odor in the room. Please rest assured that we have noted these concerns, and we will take the necessary steps to improve our services moving forward. Hope that we still able to regain your trust to welcoming you back again in the future. Warm regards, Reza Aprilisia Assistant Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
Dear Ayman, We would like to sincerely thank you for your review and for sharing this valuable feedback with us. We apologize for the shortcomings you experienced, particularly during the check-in process which took longer than expected, as… Show more
Reviewed: August 26, 2025 · Stayed in August 2025
Verified reviewIt is very spacious and the location is very strategic.
One of the toilets have unpleasant smell. Other than that is fine.
Dear Elyana, Thank you for your valuable feedback. It was our pleasure to provide you with our best service. We are pleased to know that you enjoyed your stay with us; however, we sincerely apologize for the aspects that caused inconvenience during your visit. Please be assured that we have taken note of your concerns and will work on making the necessary improvements moving forward. We look forward to welcoming you back to Ascott Jakarta. Warm regards, Reza Aprilisia Assistant Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
Dear Elyana, Thank you for your valuable feedback. It was our pleasure to provide you with our best service. We are pleased to know that you enjoyed your stay with us; however, we sincerely apologize for the aspects that caused inconvenienc… Show more
Reviewed: August 26, 2025 · Stayed in August 2025
Verified reviewWe had a truly pleasant and memorable stay at Ascott Jakarta. From the moment we arrived, the hospitality and professionalism of the staff made all the difference. A special shoutout to the amazing guest officers — Mr. Jordan, Mr. Rizky, Mr. Vicky, and Miss Anissa — who went above and beyond to make us feel welcome and taken care of throughout our stay. Also, a big thank you to Mr. Aidil from housekeeping and the rest of the housekeeping team for keeping everything spotless and comfortable every day. The location is unbeatable — Ascott is surrounded by several major malls, which made shopping and dining incredibly convenient. Grab and GoCar rides were also very easy to access, making it simple to get around the city. We highly recommend Ascott Jakarta for anyone looking for a comfortable, well-located, and service-oriented place to stay in the heart of the city. Thank you once again for the wonderful experience!
Dear Rozleen, Thank you for taking the time to share your experience at Ascott Jakarta. We sincerely appreciate your choosing us as your preferred accommodation during your trip to Jakarta. We are delighted to know that we were able to meet your expectations, and we remain committed to continually providing our residents with memorable experiences. We also greatly value your kind compliments, which will be shared directly with our team member. We look forward to welcoming you back to Ascott Jakarta Kind regards, Reza Aprilisia |Asst. Guest Service Manager Ascott Jakarta - The Ascott Limited - Indonesia
Dear Rozleen, Thank you for taking the time to share your experience at Ascott Jakarta. We sincerely appreciate your choosing us as your preferred accommodation during your trip to Jakarta. We are delighted to know that we were able to meet… Show more
Reviewed: August 26, 2025 · Stayed in August 2025
Verified reviewCleanliness and location to Shopping Mall The kitchenette was well equipped.
Very old furniture and chairs are so heavy. We can hear the furniture dragging noise from upstairs and it was disturbing at night.
Dear Kavitha, Thank you for the review and feedback you have provided. We truly appreciate the time you took to share your experience with us. It was our pleasure to deliver our services for you during your stay and we are delighted to know that our cleanliness and location has meet your expectations. However, we sincerely apologize for the inconvenience you encountered. Your feedback is very important to us and will receive our special attention. We are committed to making improvements and ensuring a better experience in the future. We do hope that we can regain your trust and look forward to welcoming you back to Ascott Jakarta in the future. Kind regards, Reza Aprilisia |Asst. Guest Service Manager Ascott Jakarta - The Ascott Limited - Indonesia
Dear Kavitha, Thank you for the review and feedback you have provided. We truly appreciate the time you took to share your experience with us. It was our pleasure to deliver our services for you during your stay and we are delighted to know… Show more
Reviewed: August 25, 2025 · Stayed in August 2025
Verified reviewStrategic locations. The AME spa has best service. I had a good massage after a long day playing golf.
So far so good
Dear You Jy, First of all, we would like to sincerely thank you for staying with us. and thank you for your compliment to the AME spa services. We are truly delighted to have had the opportunity to provide you with our best service. We look forward to welcoming you back again in the future. Kind regards, Reza Aprilisia |Asst. Guest Service Manager Ascott Jakarta - The Ascott Limited - Indonesia
Dear You Jy, First of all, we would like to sincerely thank you for staying with us. and thank you for your compliment to the AME spa services. We are truly delighted to have had the opportunity to provide you with our best service. We look… Show more
Reviewed: August 25, 2025 · Stayed in August 2025
Verified reviewAll good
Nothing
Dear Kim, Thank you for your review, it was a pleasure for us to deliver our best service for you. We look forward to welcoming you back to Ascott Jakarta. Warm regards, Reza Aprilisia Assistant Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
Dear Kim, Thank you for your review, it was a pleasure for us to deliver our best service for you. We look forward to welcoming you back to Ascott Jakarta. Warm regards, Reza Aprilisia Assistant Guest Service Manager Ascott Jakarta – The As… Show more
Reviewed: August 24, 2025 · Stayed in August 2025
Verified review