The room smelled of old cigarettes even though it was meant to be a non-smoking room.

The room was spacious and comfy. Hotel was situated near to cafes, restaurants and mall so it was convenient.

Stayed in September 2025

Oky

Oky

Stayed in July 2025

As far as I could see we were the only non-Indonesian guests at the hotel (which isn't a bad thing), but few people could speak English, which made it difficult to order room service. There was a bit of litter left around the pool and access to the pool was difficult as we had to get off on the smoking floor. The hotel was comfortable, but I'd probably call it more 3.5 stars than 4.

The room was clean and had comfortable beds and a decent shower. The room also had a TV, mini fridge and air conditioning. Breakfasts were good so in hindsight I wish I had have ordered the breakfast-inclusive option, but we just added them on.

Stayed in July 2025

No signage to see our the front the name of the hotel

Very pleasant stay. Clean room, nice and spacious and comfortable bed. Good gym for a morning workout and nice pool area.

Stayed in June 2025

Air conditioner doesn't work properly so our room slightly hot.

Staffs was friendly and very accomodating, location was perfect, lobby and room looks so fresh and new, competitive fare and thank you for upgrade me to the deluxe room.

Stayed in June 2025

ROOM AC was weak. Room wasn't hot, but not cool either. STAFF/LOBBY -Some confusion at check-in. They didn't have the room type that I booked. I was given an "upgrade" that meant I had to wait while they moved two twin beds together instead of the queen bed I had booked. KITCHEN/MEALS -no water refill WIFI A bit spotty.

LOCATION Close enough to the center that you can walk. ROOM Big, clean and comfortable. BATHROOM Clean. Hot water. Toilet with built in bidet. STAFF/LOBBY Staff allowed me to renew the "upgraded" room at the same price (600K) as the basic room instead of making me change rooms. KITCHEN/MEALS Breakfast is a buffet with various asian dishes (nasi goreng, mee goreng, steamed vegetables, some fish, eggs, toast, pastries, fruits...). OTHER Two pools. A larger deeper one and more of a kiddie pool. The larger one isn't great for lap swimming - only about 15 meters and has a bit of a strange shape They gym is nice. Has a good amount of equipment (treadmills, machines, free weights, kettlebells) for a hotel gym. Provides towels and water as well.

Stayed in May 2025

Towells in the room smelt funny

Great value, Spa was lovely had a very good massage, staff were helpful at hotel and spa, room was comfy and non smoking. Pool was good.

Stayed in September 2024

My room was very noisy. I have a view on a gaz station and the music was very loud.

The staff is Amazing. So kind and welcoming. Nice room and fantastic breakfast. I loved my stay.

Stayed in October 2024

Only downside is they don’t seem to be very well organised. They claim to have 24/7 room service but when we called at 10pm they didn’t offer that service and made us wait 20min before answering.

Great hotel, comfy bed, clean room and very good size. Check in was fast.

Stayed in September 2024

Street sound and the bath was a bit dirty

Location was great.

Stayed in August 2024

The room cleanness need to be improved. Had stains in bedsheet. A little bit of smell from sewage of toilet. Not too bad though.

Staff have been very helpful and welcoming. We asked questions about the city. They gave us very detailed explanation with such a nice and professional attitude. We asked about bakery that sells Indonesian cake Lepis legit. Lobby staff helped us call and reserve the cake as we don’t speak Indonesia. She went beyond general service to the best level.

Stayed in August 2024

I got Typhoid from something in the hotel

I liked how helpful all the staff were.

Stayed in August 2024

Only 5/6 sunbeds at the pool…

Good rooms!

Stayed in July 2024

Located in the heart of the city, it was a 45-min drive to the international airport

Good hotel with good bed & shower & good breakfast

Stayed in July 2024

It felt very luxurious for us, especially since we just came back from the jungle. Everyone was nice, the room was big, clean and well-provided, there was room service

Stayed in July 2024

Bit noisy from street traffic but too bad

Clean, professional and helpful staff

Stayed in July 2024

- We booked a 90’ massage for 2 people but only ended up getting 60’ for the same price, the ladies at the staff couldn’t speak any English so we never got to understand why. However, the massage itself was really good!

- Comfortable room, clean. - Helpful and friendly staff. - Breakfast was good with a many options

Stayed in July 2024

I'm sure this once was a magnificent facility, but now very much glory in decline due to lack of upkeeping and thorough cleaning.

Size of the room.

Stayed in June 2024

Too many vents in the room that can be removed. Would be great if the vent covers are fixed to the ceiling.

Great location! Many places were less than 5min drive away.

Stayed in June 2024

Towels were very ordinary. Threadbare - one had a hole in it. Some road noise.

Good sized room. Central location. Good facilities. Desk staff were very helpful. Ririn organised a car to Lake Toba for me when my Grab ap would not work.

Stayed in June 2024

Pictures did not match the room

Stayed in May 2024

The neighborhood is not the best but it's not their fault.

Stayed in May 2024

Fantastic breakfast to set us up for the whole day.

Stayed in May 2024

Nothing

Staff was friendly

Stayed in May 2024