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Reviews of AYANA Midplaza JAKARTA 5 stars

Jalan Jend Sudirman Kav 10-11, Central Jakarta, 10220 Jakarta, Indonesia

#32 of 458 hotels in Jakarta

Guests' Choice

Review score

Based on 146 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    8.9

  • Location

    8.5

  • Facilities

    8.8

  • Staff

    9

  • Value for money

    8

  • Free WiFi

    8.8

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Showing 1 - 49

  • Reviewed: 5 October 2018

    9.6
    Overall a good experience.
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 6 nights

    Overall a good experience. Breakfast was great and the Swimming Pool offers a nice atmosphere. The Location is convinient with the City Walk next door. Grand Indonesia is not far either.

    Stayed in October 2018

  • Reviewed: 1 October 2018

    10
    Perfect weekend getaway
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing. Everything was perfect.

    All! The room is amazing. 5 star class for sure! Very comfy bed, clean bathroom, excellent breakfast (I love the Japanese corner)... nice swimming pool and super friendly staffs. The tall building of the hotel gives a perfect shade to the pool in the morning, so is very comfortable. The Blue restaurant/cafe at Lobby level also nice. The cheesecake was delicious. Definitely will be back.

    Stayed in September 2018

  • Reviewed: 26 September 2018

    7.9
    it's great gateway within the city
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night

    I could not enjoy fully in the spa room since I was there by myself so it was a bit creepy. I hoped they would put some staffs inside.

    When I stayed, not many guests were around, so it felt like a private place. I could enjoy the gym, pool, and spa all to myself.

    Stayed in September 2018

  • Reviewed: 3 September 2018

    10
    Very Nice Hotel
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    None

    Great experience. A very good hospitality from the staff, especially the staffs put a very good service on breakfast. Breakfast's menu was very delicious, so many variations. I was asking for baby cot by phone before checked in, it was nice that the baby cot already settled in my room.

    Stayed in September 2018

  • Reviewed: 3 September 2018

    8.8
    One of the best hotels in town
    • Business trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 3 nights

    Bar is under renovation and no chance to enjoy there. Compared with other travel sites, price through booking com seems to be higher and less benefit EX: expedia user can enju automatic upgrade to upper class.

    Menu at breakfast is wondeful and much more than I expected Room is clean and big enough to stay

    Stayed in September 2018

  • Reviewed: 30 August 2018

    6.3
    I basically enjoy all of facilities in the hotel
    • Business trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    The concierge staff didn't get confirmation from booking.com with PAID RECEIPT. they hold my deposit with 12,000,000RP while I was checking in. Please make a good communication with both sides. or it will make the client feels not good enough and troubles.

    the room is nice and comfortable.

    Stayed in August 2018

  • Reviewed: 13 August 2018

    6.7
    This is not my first time here but the dessapointed one.
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    This is not my first time here but the dessapointed one. The service in the restaurant at 2nd floor was very bad, many dishes and almost all wines listed in the menu were not available, I asked for a salad and was sold out, ... a salad? seriously? in The blue terrace the service wasn't good also, I asked for more bread for dinner and the pointed out that was an exception because "it should be" only one. The bedsheet has a hole. The pool bar is not a bar, just tables outside the reataurant with very, very bad services. Service at the spa was excellent, nice and professional therapist, also the service in the bar at the lobby, fast and attentitive. I complained with a manager of the restaurant, hope things will improve.

    Stayed in August 2018

  • Reviewed: 11 August 2018

    9.2
    Very nice stay
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Surroundings outside of hotel.

    Extremely helpful staff, friendly to my kids. One of the receptionists brought extra chocolate for the kids and they loved it.

    Stayed in August 2018

  • Reviewed: 30 July 2018

    8.8
    Very nice stay
    • Leisure trip
    • Couple
    • Premier Double or Twin Room
    • Stayed 2 nights

    The pillows were a bit too hard.

    Great bathroom, the hotel is nicely decorated. There's a convenience store at the basement which is very practical as well as ATMs. Staff is very nice. Great SPA with excellent service.

    Stayed in July 2018

  • Reviewed: 30 July 2018

    8.3
    This was a great and comfortable hotel at an amazing location.
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night

    It didn't have a kid's playground, and the AC wasn't as cold as I would like it to be.

    The Bed was extremely comfortable. The breakfast was amazing. My daughter loved the pool.

    Stayed in July 2018

  • Reviewed: 19 February 2018

    10
    The property is clean n confirtable Very quiet on weekend,...
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    None

    The property is clean n confirtable Very quiet on weekend, we enjoyed the pool as our private pool. They also gave us late check out. Very nice place to stay.

    Stayed in February 2018

  • Reviewed: 7 January 2018

    9.6
    A Wonderful Stay. Definitely will go back again.
    • Business trip
    • People with friends
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Stayed at this hotel for 1 night. Overall, AYANA gave me an excellent experience. The service is truly the highlight of my experience. Staffs are very helpful, the hotel lobby is beautiful, check in and check out is efficient, the room is well-appointed, the bed is comfy, the bathroom is spacious, and the location of this hotel is in Sudirman area, which is the prime location for business people in the city.

    Stayed in January 2018

  • Reviewed: 3 January 2018

    10
    Recommended hotel to stay !
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast selections are great ! Friendly and helpful staff is everwhere ! Also best location to go anywhere in the heart of jakarta ! Will come back to Ayana Jakarta for sure !

    Stayed in December 2017

  • Reviewed: 18 December 2017

    7.5
    Overall pleasant stay
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    No guest staff in front of the hotel door to welcome the guests. Only hotel security. After taxi dropped I need to carry all my luggage alone to enter and only by then the hotel guest staffs attended. Could've been better. I remember when the hotel was still using the prior brand, the hotel staff was really attentive and welcome you the first step you walk in to the hotel and surprisingly know exactly my name without me introducing myself.

    the room was clean and quite spacious. bathroom amenities was good. the hotel located in the central, hence it is really helpful if you have business meetings in central jakarta. nearby Citywalk mall so can easily have lunch and also client meeting there.

    Stayed in December 2017

  • Reviewed: 27 December 2016

    10
    Great stay at the hotel :)
    • Leisure trip
    • Couple
    • One-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    The only thing I did not like about the hotel is absolutely nothing 😊

    We enjoyed a lot the very professional and nice service provided . Club lounge was a plus in our 3 nights stay and it was absolutely amazing , great , and beautiful . Outdoor seating were so gorgeous at night . Breakfast has so much variety of selections and super yummy 👍🏻, I would absolutely recommend it to other

    Stayed in December 2016

  • Reviewed: 4 October 2018

    10
    Perfect ^^
    • Business trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 6 nights

    Perfect ^^

    Stayed in October 2018

  • Reviewed: 24 September 2018

    6.7
    Great business hotel
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    They have to clear the deposit from the Creditcard per immediate instead of 14 days...

    Cleanliness

    Stayed in September 2018

  • Reviewed: 19 September 2018

    9.6
    Great stay
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights

    everything

    I really like the place and enjoy staying there. it was very clean and comfy

    Stayed in September 2018

  • Reviewed: 16 September 2018

    7.5
    Perfect stay in the middle if skycrapers
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Almost nothing except kinda old building

    All is perfect

    Stayed in August 2018

  • Reviewed: 3 September 2018

    9.6
    Best option of accommodation in the middle of the city.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night

    the weak water shower flow

    pillows and bolster (that not always available in others hotel) are the best part!!!

    Stayed in September 2018

  • Reviewed: 5 August 2018

    8.3
    Excellent
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Location, cleanliness, restaurants, service and accommodation - all excellent.

    Stayed in August 2018

  • Reviewed: 20 July 2018

    10
    Everything
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in June 2018

  • Reviewed: 15 July 2018

    9.2
    Location ,staff
    • Business trip
    • People with friends
    • Deluxe Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Minibar was empty, oldish

    Location ,staff

    Stayed in July 2018

  • Reviewed: 8 June 2018

    8.8
    good
    • Business trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 3 nights

    the food very hot

    very comfi

    Stayed in June 2018

  • Reviewed: 23 May 2018

    9.2
    Great gym, very professional staff, lovely decor.
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Great gym, very professional staff, lovely decor.

    Stayed in April 2018

  • Reviewed: 8 May 2018

    9.2
    Recommended
    • Business trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Everything is perfect, but if you travel with kids i don’t think this is suitable for you

    Stayed in May 2018

  • Reviewed: 26 April 2018

    9.2
    Staff
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Old room furniture

    Staff

    Stayed in April 2018

  • Reviewed: 2 April 2018

    9.6
    The drinkuig water gibe to the room twice a day
    • Leisure trip
    • Family with young children
    • Premier Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The drinkuig water gibe to the room twice a day

    Stayed in April 2018

  • Reviewed: 19 March 2018

    5.4
    They refused to refund a day of my staying even though I...
    • Business trip
    • Solo traveller
    • Premier Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    They refused to refund a day of my staying even though I informed them my flight was delayed

    Stayed in March 2018

  • Reviewed: 17 March 2018

    10
    Just fantastic
    • Business trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 28 nights
    • Submitted via mobile

    Breakfast was great but expensive

    Friendliness of the staff. Great gym and pool

    Stayed in February 2018

  • Reviewed: 11 March 2018

    9.2
    Great stay..
    • Leisure trip
    • Couple
    • Premier Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The room is big and comfy..

    Stayed in March 2018

  • Reviewed: 27 February 2018

    9.2
    It was a surprise when i went for breakfast that it was NOT...
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 1 night

    It was a surprise when i went for breakfast that it was NOT complimentary and i was requested to pay.

    Stayed in February 2018

  • Reviewed: 15 January 2018

    9.2
    Located in the middle of the city and with alternatives road...
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 1 night

    Located in the middle of the city and with alternatives road to access the Hotel which makes it very convenient to travel around.

    Stayed in January 2018

  • Reviewed: 27 December 2017

    10
    The Facilities and Staff
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    None

    The Facilities and Staff

    Stayed in December 2017

  • Reviewed: 26 December 2017

    8.8
    Thanks for the hospitality
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room is old, could have used a renovation

    Good facilities and good location, staff are helpful too..

    Stayed in December 2017

  • Reviewed: 26 December 2017

    9.6
    Dinning.
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 1 night

    Swimming pool

    Dinning....

    Stayed in December 2017

  • Reviewed: 24 December 2017

    10
    Very good property, warm staff, great food
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    None

    Jimbaran Lounge is very recommended

    Stayed in December 2017

  • Reviewed: 21 December 2017

    10
    The room was awesome.
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    None

    The room was awesome. The property located in the centre of the city.

    Stayed in December 2017

  • Reviewed: 20 December 2017

    10
    Execellent stay
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Hotel location easy to access from everywhere

    Stayed in December 2017

  • Reviewed: 16 November 2017

    7.9
    Last minutes booking
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Management

    Clean room

    Stayed in October 2017

  • Reviewed: 21 September 2017

    8.8
    Location,pool,facilities
    • Business trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast

    Location,pool,facilities

    Stayed in September 2017

  • Reviewed: 11 September 2017

    7.5
    The location
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The bed so soft

    The location

    Stayed in September 2017

  • Reviewed: 21 June 2017

    8.3
    Location,
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Oldish room

    Location,

    Stayed in June 2017

  • Reviewed: 30 April 2017

    8.8
    Friendly staff.
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Friendly staff.Good location.

    Stayed in April 2017

  • Reviewed: 21 February 2017

    8.8
    Nice hotel
    • Leisure trip
    • Group
    • Submitted via mobile

    Nothing.

    Breakfast bagus

  • Reviewed: 18 February 2017

    7.9
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Breakfast food is good

    Stayed in February 2017

  • Reviewed: 4 February 2017

    9.2
    Fairly decent hotel
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Courteous staff

    Stayed in February 2017

  • Reviewed: 23 January 2017

    7.5
    Room was very good
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 3 nights

    a little quiet

    Room was very good

    Stayed in January 2017

  • Reviewed: 2 January 2017

    5.4
    Breakfast time, the staffs unlike 5star hotel, no...
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast time, the staffs unlike 5star hotel, no coordination

    Stayed in January 2017

There are also 42 reviews without text. These impact the overall review score.

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