Reviews of Citadines Connect Airport Jakarta This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Jl. Husein Sastranegara No. 9 Cengkareng, 15127 Tangerang, Indonesia
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Reviewed: August 28, 2025 · Stayed in August 2025
Verified reviewEverything! Very nice, clean hotel that exceeded my expectations. Check-in was smooth, and Thoriq Fajri at the front desk was extremely helpful and friendly, which made a late-night arrival much easier. Shuttle transfer was seamless, and the staff were very responsive on WhatsApp, answering all my questions promptly. The room was comfortable, the bed was great, and everything was spotless. Perfect choice if you need an overnight stay near Jakarta airport — highly recommend.
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Dear Guest Warmest Greetings from Citadines Connect Airport Jakarta On behalf of the entire team at Citadines Connect Airport Jakarta, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Once again, thank you for choosing Citadines Connect Airport Jakarta. We look forward to the opportunity of welcoming you back for another exceptional stays. Yours sincerely, Marshel Hendrik General Manager
Dear Guest Warmest Greetings from Citadines Connect Airport Jakarta On behalf of the entire team at Citadines Connect Airport Jakarta, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as… Show more
Reviewed: August 23, 2025 · Stayed in August 2025
Verified reviewClean, close to the airport, very good breakfast. They offer free shuttle, which was a big bonus for us. We waited for about 20min to pick us up at the airport and than it’s aprox. 15-20min drive to the hotel. Although, ask in advance for the pick up hours if they’ll suit your plan cause the service is not available 24/7. They respond fast if you conntact them via whatsapp.
Dear Guest, Thank you for the positive rating and comment for our hotel and we are looking forward to welcoming you again at Citadines Connect Airport Jakarta in the near future. Best regards, Marshel Hendrik General Manager
Reviewed: August 23, 2025 · Stayed in August 2025
Verified reviewvery good restaurant, helpful staff arranged to buy medicine we forgot at home
on the way back the shuttle bus driver missed the place for pick up from the reception and we were forced to catch a taxi occasionally delivering a guest to the hotel
Dear Guest, Thank you for the positive rating and comment for our hotel and we are looking forward to welcoming you again at Citadines Connect Airport Jakarta in the near future. Best regards, Marshel Hendrik General Manager
Reviewed: August 9, 2025 · Stayed in August 2025
Verified reviewReviewed: August 1, 2025 · Stayed in July 2025
Verified reviewReviewed: August 1, 2025 · Stayed in July 2025
Verified reviewReviewed: July 6, 2025 · Stayed in July 2025
Verified reviewReviewed: July 6, 2025 · Stayed in July 2025
Verified reviewReviewed: June 25, 2025 · Stayed in June 2025
Verified reviewEverything in the room was perfect. Staff are really welcoming and attentive, especially after a long flight with many delays and I arrived in the middle of the night. The airport shuttle was provided as promised and it was a private car thus saving me 200,000 IDR.
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Dear Guest, Thank you for the rating and comment regarding our hotel. We are always trying to give the best for our guest. We are looking forward to welcoming you again at Citadines Connect Airport Jakarta the near future. Best regards, Marshel Hendrik General Manager
Dear Guest, Thank you for the rating and comment regarding our hotel. We are always trying to give the best for our guest. We are looking forward to welcoming you again at Citadines Connect Airport Jakarta the near future. Best regards, … Show more
Reviewed: June 12, 2025 · Stayed in May 2025
Verified reviewClean, reasonable size room. Good value for money. Courteous staff
Dear Guest, Thank you for the rating and comment regarding our hotel. We are looking forward to welcoming you again at Citadines Connect Airport Jakarta the near future. Best regards, Marshel Hendrik General Manager
Reviewed: May 11, 2025 · Stayed in May 2025
Verified reviewConvenient location.
Pick up from airport does not start until 10am however the drop off to airport starts at 3am! Early check in was quite expensive
Dear Guest, Thank you for the rating and comment regarding the location of the hotel, our pick up service start from 10 am and every two hour after it start. It can be booked by contacting our whatssap number. We are looking forward to welcoming you again at Citadines Connect Airport Jakarta the near future. Best regards, Marshel Hendrik General Manager
Dear Guest, Thank you for the rating and comment regarding the location of the hotel, our pick up service start from 10 am and every two hour after it start. It can be booked by contacting our whatssap number. We are looking forward to wel… Show more
Reviewed: April 29, 2025 · Stayed in April 2025
Verified reviewValue is good for the room
The canteen is slightly expensive
Dear Guest, Thank you for the rating and comment for our hotel related with the facilities provided and we are looking forward to welcoming you again at Citadines Connect Airport Jakarta the near future. Best regards, Marshel Hendrik General Manager
Dear Guest, Thank you for the rating and comment for our hotel related with the facilities provided and we are looking forward to welcoming you again at Citadines Connect Airport Jakarta the near future. Best regards, Marshel Hendrik Ge… Show more
Reviewed: April 25, 2025 · Stayed in April 2025
Verified reviewThe team was very friendly and helpful throughout the process
There is no signage provided to indicate the hotel facilities
Dear Guest, Thank you for the rating and comment for our hotel related with the service provided and thank you for the input given related with the hotel signage. We are looking forward to welcoming you again at Citadines Connect Airport Jakarta the near future. Best regards, Marshel Hendrik General Manager
Dear Guest, Thank you for the rating and comment for our hotel related with the service provided and thank you for the input given related with the hotel signage. We are looking forward to welcoming you again at Citadines Connect Airport J… Show more
Reviewed: April 21, 2025 · Stayed in April 2025
Verified reviewI’d like all of facilities.
Just being communicative other staff with other staff don’t be miscommunication :>
Dear Guest, Thank you for the rating and comment for our hotel related with the service provided and thank you for the input given related with the communication. We are looking forward to welcoming you again at Citadines Connect Airport Jakarta the near future. Best regards, Marshel Hendrik General Manager
Dear Guest, Thank you for the rating and comment for our hotel related with the service provided and thank you for the input given related with the communication. We are looking forward to welcoming you again at Citadines Connect Airport J… Show more
Reviewed: March 27, 2025 · Stayed in February 2025
Verified reviewReviewed: March 21, 2025 · Stayed in March 2025
Verified reviewThe hotel was clean and tidy inside and out. Even though I looked straight at landing aircraft, the room was really quiet.
The area is an absolute disaster. There is nothing within reach. If you want to do anything or go anywhere (park, shopping mall, restaurants, etc.) you need a rather lengthy car ride. No proper lounging area to sit and chat with friends or business connections. Only stay here for one night if you want/need a short and quick ride to the airport the next day.
Dear Guest, Thank you for the comment and rating for our hotel and we do apologize for the incovinient due to our lobby is in renovation so it seems a little small area for the guest. We are looking forward to welcoming you again at Swiss-Belinn Airport Jakarta in the near future. Best regards, Marshel Hendrik General Manager
Dear Guest, Thank you for the comment and rating for our hotel and we do apologize for the incovinient due to our lobby is in renovation so it seems a little small area for the guest. We are looking forward to welcoming you again at Swiss-… Show more
Reviewed: March 7, 2025 · Stayed in February 2025
Verified reviewReviewed: February 28, 2025 · Stayed in February 2025
Verified reviewReviewed: February 21, 2025 · Stayed in February 2025
Verified reviewThe rooms are always comfy and the staff is always very nice and accommodating. Their complimentary airport shuttle service is also very convenient, even if your flight is hours late, they'll still be there to get you! Their food and drinks are also always reliably good. I will continue to use this hotel for short stays in Jakarta.
Sometimes it's difficult to find all the signs for food services in the room, it would be nice to have all the food related signs in one spot. The hotel is kinda far from central Jakarta (about 1.5 to 2.5 hours depending on transportation method and traffic) so I would not call this an ideal long term stay if your mainly planning to be in central Jakarta but for a 2 or 3 night stay it's very convenient due to close proximity to the airport.
Dear Guest, Thank you for the excellent rating and comment for our hotel. Related with the room service menu we provide it in shape of a barcode in the room and if you have difficulties you can dial "0" from your room phone to ask the receptionist for assistant. We are looking forward to welcoming you again at Swiss-Belinn Airport Jakarta in the near future. Best regards, Marshel Hendrik General Manager
Dear Guest, Thank you for the excellent rating and comment for our hotel. Related with the room service menu we provide it in shape of a barcode in the room and if you have difficulties you can dial "0" from your room phone to as… Show more
Reviewed: February 1, 2025 · Stayed in December 2024
Verified reviewReviewed: January 21, 2025 · Stayed in January 2025
Verified reviewClean and comfy
Not much choices for the breakfasts
Dear Guest, Thank you for the excellent rating and comment for our hotel and we are looking forward to welcoming you again at Swiss-Belinn Airport Jakarta in the near future. Best regards, Marshel Hendrik General Manager
Reviewed: January 17, 2025 · Stayed in January 2025
Verified reviewThe first hotel where is close to the airport with free shuttle that is quiet and allow the guest to get a good sleep. Also, can order food & drink via whatapps
The free water which comes in a jar and didn’t look clean. Although want to be environmental friendly but the cleanliness and health of the guest are also important.
Dear Guest, Thank you for the excellent rating and comment for our hotel and we are looking forward to welcoming you again at Swiss-Belinn Airport Jakarta in the near future. Best regards, Marshel Hendrik General Manager
Reviewed: January 8, 2025 · Stayed in January 2025
Verified reviewAll good
No issues
Dear Guest, Thank you for the positive rating and comment for our hotel and we are looking forward to welcoming you again at Swiss-Belinn Airport Jakarta in the near future. Best regards, Marshel Hendrik General Manager
Reviewed: January 2, 2025 · Stayed in January 2025
Verified reviewReviewed: December 26, 2024 · Stayed in December 2024
Verified review