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Reviews of Crowne Plaza Jakarta 5 stars

Jl. Gatot Subroto Kav 2-3, 12930 Jakarta, Indonesia

#339 of 470 hotels in Jakarta

Guests' Choice

Review score

Based on 63 hotel reviews

6.9

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    7

  • Location

    7.4

  • Facilities

    6.7

  • Staff

    7.7

  • Value for money

    6

  • Free WiFi

    8

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Showing 1 - 23

  • Reviewed: 8 November 2018

    6.3
    pictures/expectation do not show the real situation - would have stayed elsewhere if I had known
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 4 nights

    staff in restaurant were not observant enough sometimes taken up to 10 minutes to bring a single coffee, chairs showing obvious wear with a second cushion places on many so that you don't feel like you are being swallowed up signage in hotel is outdated, décor needs to be refreshed - carpets in hallways have clear wear patterns no face cloth supplied in room and bath needs to be replaced due to coating wear exposing brown stains

    friendly and efficient staff at check-in, strong coffee at breakfast thankfully

    Stayed in November 2018

  • Reviewed: 9 August 2018

    7.9
    The environment of the hotel is very quiet and the staff were very helpful.
    • Business trip
    • Group
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Generally, the rooms on the other floors require refurbishment.

    I thought the service was excellent. The hotel staff were very helpful and accommodating. The club floor was in good condition and it’s really value for money.

    Stayed in July 2018

  • Reviewed: 23 June 2018

    4.2
    Disappointing
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    The service and communication are really poor.

    The service of the hotel was disappointing. They have credited my card twice despite settling the amount in cash. They have not refunded despite their promise to do so within 5 days. I had to make calls, mails and all follow up but in vain. Really disappointing .

    Stayed in May 2018

  • Reviewed: 5 June 2018

    3.8
    Terrible
    • Business trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    The rooms are super old and need an update

    So out dated and old only hotel I have stayed in for over a decade that didn’t even have a flat screen TV that how badly in need of an update this hotel needs

    Stayed in June 2018

  • Reviewed: 1 March 2018

    3.8
    Affordable
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Filthy service . Found an insect in my food which was very bad. They are not clean and need to fully renovate and take food health check seriously as people might get sick due to lack of quality check

    Affordable

    Stayed in February 2018

  • Reviewed: 22 September 2017

    9.6
    The suite is nice.
    • Business trip
    • Solo traveller
    • Club Suite
    • Stayed 2 nights

    The lifts is way far back away from the rooms. It is just one side of the hotel, maybe a more centralised lift system might help. But yeah, it is not a big problem.

    The suite is nice.

    Stayed in September 2017

  • Reviewed: 15 September 2017

    3.8
    As returning guest, very disappointed to see that the place was falling apart.
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 1 night

    Rooms were old and musky smell. Beds were hard, pillows were not comfy, and mosquitoes in room! The worst was the soggy tissues in the rotting tissuebox holder! Appalling and totally grossed out!!

    Due to the mossies & soggy tissues, i was given a complimentary breakfast. Staffs were very friendly and did what they could to resolve situation. But the rooms desperately need serious refurbishment.

    Stayed in September 2017

  • Reviewed: 8 November 2018

    7.5
    very good place.
    • Business trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 3 nights

    YES.

    Stayed in November 2018

  • Reviewed: 26 October 2018

    4.6
    Checkin was pleasant.
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Old, shabby, run-down property. Room not cleaned well. Very disappointing.

    Checkin was pleasant.

    Stayed in October 2018

  • Reviewed: 1 October 2018

    9.6
    elevator card access not smart
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    elevator card access not smart

    Stayed in September 2018

  • Reviewed: 8 August 2018

    2.5
    Nothing
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    All

    Nothing

    Stayed in August 2018

  • Reviewed: 5 August 2018

    10
    Very nice staff and perfect breakfast
    • Business trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It was provided early check in, without extra charge or problems...

    Stayed in August 2018

  • Reviewed: 11 June 2018

    7.9
    Overall it was a good 4 night stay. Down side was breakfast and laundry werent collected
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast..

    Not much choice of food for the breakfast..

    Stayed in June 2018

  • Reviewed: 8 April 2018

    8.3
    The buffet breakfast was good.
    • Business trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    The buffet breakfast was good.

    Stayed in April 2018

  • Reviewed: 27 March 2018

    9.2
    We really felt super welcomed by the staff
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    lack of swimming pool but i knew it before

    Super staff, very nice welcome

    Stayed in March 2018

  • Reviewed: 26 March 2018

    6.7
    Large room
    • Business trip
    • Solo traveller
    • Premier Double or Twin Room
    • Stayed 1 night

    Food a little expensive

    Large room

    Stayed in March 2018

  • Reviewed: 10 March 2018

    5.0
    Will look for alternatives as the price you pay for the service you get it is not worth.
    • Business trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff at Verandah and Reception are not professional Renovation work is disturbing Pool facility not available

    Location and room size

    Stayed in February 2018

  • Reviewed: 9 January 2018

    6.7
    Comfortable beds, good location for bars and clubs
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Old facilities, advertised restaurant options were no longer operating

    Comfortable beds, good location for bars and clubs

    Stayed in January 2018

  • Reviewed: 8 December 2017

    7.5
    The breackfast at restaurant, the offer Japanese food
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 1 night

    The breackfast at restaurant, the offer Japanese food

    Stayed in December 2017

  • Reviewed: 27 November 2017

    8.3
    Good hotel.
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Smoking inside the hotel. That is why I marked down the cleanliness. Breakfast spread could hv more local food.

    Super friendly staff and helpful

    Stayed in November 2017

  • Reviewed: 11 November 2017

    8.8
    Good
    • Business trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Old interior

    Good for bussines

    Stayed in October 2017

  • Reviewed: 11 September 2017

    2.9
    Very bad experience
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel building is a very old and its under renovation no pool no sauna no steam room

    Location not to bad in the Main Street

    Stayed in September 2017

  • Reviewed: 21 June 2017

    3.8
    old furniture, bad smell
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 1 night

    old furniture, bad smell

    Stayed in June 2017

There are also 13 reviews without text. These impact the overall review score.

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