Opiniones del Gino's Place - Guest House & Jungle Trekking

Hello Antonio, You must be really angry you did not receive a full refund, since you left us four reviews/ratings of twice 1.0 and twice 2.0 for one consecutive stay. Thank you for this constructive feedback! Let us put these reviews in perspective; You booked two different types of rooms for a consecutive stay because there was no availability anymore for the same room. By switching other reservations and even changing beds (double/twin) we made sure you did not have to move rooms during your week long stay. While staying with us, you have extended your stay twice, making two seperate bookings in addition. Hence the oppertunity to leave four horrible reviews. Your first question after booking the rooms was about the internet speed, which we communicated (20/30mps) with you far before your arrival. Internet speed in Indonesia, and especially in small villages near jungle is most probably lower than what you are used to in Europe. The same goes for the stability of electricity. You are in Indonesia, in a small village near the jungle. We sometimes experience power outages and there was only one during your stay, in the entire village (!). Unfortunately it took them quite a while to fix, but we did use a generator during this time.. We are very sorry that this does not live up to your European standards. But we have no control over this. You used the restaurant as your office until very late at night (1am or 2am, only having a drink). We did not say anything about this, nor asked you to leave. We stayed up for you, left the restaurant open for you, eventhough we need to get up at 6am every morning. You complained about the internet speed because you needed to work and make video calls. Once again, you are in Indonesia, in a small village near the jungle! This is probably not the best place for teleworking, we told you this before your arrival. You booked a private two day jungle trek with us, which you indeed cancelled on the morning of departure because of sickness. Having stomach problems in Indonesia is common and we felt bad for you. We asked if you needed anything; ginger tea, traditional medicine or something from the pharmacy. We also offered to make arrangements for another day, for when you felt better. You asked us to arrange a jungle trek directly for the next day. The next day, on the morning of the departure for the jungle trek, you cancelled once more because of sickness. Please let me remind you that every single morning you ate at our restaurant; simple toast with condiments and you ordered some french fries, once. Every single day after breakfast you went out and came back late afternoon or evening. So we assume you ate and bought your meals in other restaurants or food stalls. Sometimes you even came back with food from other establishments or the supermarket and ate/drank in the room. Besides the toast and french fries, you have never ordered any other meal in our restaurant! You mention you experienced high fever, vomiting and even fatality (our condolences, we did not realise you actually died during your stay?). On both days you cancelled the jungle trek last minute, you went out, for hours! I am sorry you felt unwell, but someone who has high fever and vomiting cannot go out, by foot, to come back hours later. We have tried to expain to you that we reserved a guide and a chef for your meals at night time. For one jungle trek there are at least 2 of our staff members reserved. We also reserve camp (camping gear), tubes for rafting and buy daily permits for the national park the day before departure. We arrange transportation until the border of the national park and we purchase food (vegetables, fruits, rice, chicken, water). We refunded you for half of what you paid for the jungle trek, because we had expenses. Since the moment we told you about this, you have been even more rude to us and our family members, who help run the guest house. We really do not understand what we did to deserve these ratings, but your message is loud and clear; you are angry that you did not get a full refund, most probably annoyed that you could not do teleworking and this is revenge.. Perhaps it is important to gain more knowledge about, and have more understanding of the conditions of the areas you visit. We hope you will not have more stomach problems during your travels. But if you do, please do not immediately accuse people of poisoning you. Please be more kind to the people you encounter and try not to destroy other businesses because you do not agree wit the terms and conditions. Take care!

Hello Antonio, You must be really angry you did not receive a full refund, since you left us four reviews/ratings of twice 1.0 and twice 2.0 for one consecutive stay. Thank you for this constructive feedback! Let us put these reviews … Mostrar más