Reviews of The ZHM Premiere Padang This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Dear Mr Tassio Jose Thank you for your review. We are delighted to hear that you were very satisfied with our staff, cleanliness, facilities, and location, and that you enjoyed your stay with us. We apologize for any inconvenience you experienced regarding the check-in time and the extra charge for an early check-in. Please note that our standard check-in time is from 2:00 PM. We do charge an additional fee to accommodate early check-in requests, as this requires special room preparation. Regarding breakfast, this amenity is only available for the following day of your stay, not on the day of arrival. We truly appreciate your feedback and will continue to work on improving our services to ensure your next stay with us is even better. We look forward to welcoming you back in the future. Best regards Surni Yanti General Manager The ZHM Premiere Hotel Padang

Dear Mr Tassio Jose Thank you for your review. We are delighted to hear that you were very satisfied with our staff, cleanliness, facilities, and location, and that you enjoyed your stay with us. We apologize for any inconvenience you expe… Show more

Dear Rodrigo, Thank you very much for your perfect rating and wonderful feedback. We are truly delighted to know that you had a very good stay with us and found The ZHM Premiere Hotel Padang to be a great option in the city. Your kind words regarding our staff, cleanliness, comfort, facilities, and overall value mean a lot to us. It is always our priority to provide the best service and experience for all of our guests. We sincerely look forward to welcoming you back on your next visit to Padang. Warm regards, Surni Yanti General Manager The ZHM Premiere Hotel Padang

Dear Rodrigo, Thank you very much for your perfect rating and wonderful feedback. We are truly delighted to know that you had a very good stay with us and found The ZHM Premiere Hotel Padang to be a great option in the city. Your kind wor… Show more

Dear Mr. Alexandre, Thank you very much for sharing your wonderful review and for choosing The ZHM Premiere Hotel Padang. We are truly delighted to know that you enjoyed your stay, especially our rooftop and swimming pool with the city views, as well as the service from our staff. We also appreciate your feedback regarding the WiFi. Please be assured that we will use your comments to further improve our services and facilities. It was a great pleasure having you with us, and we look forward to welcoming you back for another memorable experience in the future. Warm regards, Surni Yanti General Manager The ZHM Premiere Hotel Padang

Dear Mr. Alexandre, Thank you very much for sharing your wonderful review and for choosing The ZHM Premiere Hotel Padang. We are truly delighted to know that you enjoyed your stay, especially our rooftop and swimming pool with the city vie… Show more

Dear Mr. Leherte, Thank you very much for sharing your wonderful review and for giving us a perfect score. We are truly delighted to know that you had such an exceptional stay at The ZHM Premiere Hotel Padang, and that you enjoyed our friendly service, comfortable rooms, and rooftop pool with its beautiful view. We are especially grateful that you have always chosen our hotel as your preferred place to stay whenever you are in Padang. It is truly an honor to welcome you back each time, and your continued trust means a lot to us. We look forward to welcoming you again on your next visit, and we will be more than happy to make your stay just as memorable. Warm regards, Surni Yanti General Manager The ZHM Premiere Hotel Padang

Dear Mr. Leherte, Thank you very much for sharing your wonderful review and for giving us a perfect score. We are truly delighted to know that you had such an exceptional stay at The ZHM Premiere Hotel Padang, and that you enjoyed our frie… Show more

Dear Mr. Malcolm Thank you for taking the time to share your experience and for giving us such excellent scores in all categories. We are delighted to know that you enjoyed our facilities, cleanliness, comfort, and especially the warm service from our team. Your kind words mean a lot to us. We also truly appreciate your feedback regarding the early check-in fee. We understand your point and will take it into consideration for future improvements to better accommodate our guests’ needs. It was a pleasure having you stay with us, and we hope to welcome you back again for another pleasant experience at The ZHM Premiere Hotel Padang. Warm regards, Surni Yanti General Manager The ZHM Premiere Hotel Padang

Dear Mr. Malcolm Thank you for taking the time to share your experience and for giving us such excellent scores in all categories. We are delighted to know that you enjoyed our facilities, cleanliness, comfort, and especially the warm serv… Show more

Dear Ms. Júlia, Warm greetings from The ZHM Premiere Hotel Padang! Thank you very much for your wonderful rating and kind words. We are truly delighted to know that you found your stay comfortable, enjoyed our breakfast, and appreciated our location and services. We also sincerely appreciate your feedback regarding the absence of a mini fridge and proper cabinet in your room. Please accept our apologies for any inconvenience this may have caused. Your comments have been noted and will be reviewed as part of our continuous efforts to improve our facilities and guest experience. It was a pleasure to host you, and we hope to welcome you back again in the near future for an even better stay. Warm regards, Surni Yanti General Manager The ZHM Premiere Hotel Padang

Dear Ms. Júlia, Warm greetings from The ZHM Premiere Hotel Padang! Thank you very much for your wonderful rating and kind words. We are truly delighted to know that you found your stay comfortable, enjoyed our breakfast, and appreciated o… Show more

Dear Mr Edward Warm greetings from The ZHM Premiere Hotel Padang. Thank you very much for your excellent rating and kind words. We are truly delighted to know that you had a pleasant experience with us. Your positive feedback is a great motivation for our entire team to continue providing the best service to all our valued guests. We look forward to welcoming you back in the near future for another enjoyable stay. Warm regards, Surni Yanti General Manager The ZHM Premiere Hotel Padang

Dear Mr Edward Warm greetings from The ZHM Premiere Hotel Padang. Thank you very much for your excellent rating and kind words. We are truly delighted to know that you had a pleasant experience with us. Your positive feedback is a great … Show more

Dear Mr Andre, Warmest greetings from The ZHM Premiere Hotel Padang. Thank you for taking the time to share your feedback with us. We are pleased to know that you enjoyed your room during your stay. We sincerely appreciate your input regarding our breakfast selection. We understand that our menu may lean more towards local and oriental flavors, as we aim to showcase the richness of Indonesian cuisine. However, we also strive to cater to diverse palates. Please be assured that your comments have been noted, and we will continue to review our breakfast offerings to provide a more balanced variety for our international guests. It would be a pleasure to welcome you back on your next visit to Padang. Should you have any preferences or special requests, please do not hesitate to let us know. Warm regards, Surni Yanti General Manager The ZHM Premiere Hotel Padang

Dear Mr Andre, Warmest greetings from The ZHM Premiere Hotel Padang. Thank you for taking the time to share your feedback with us. We are pleased to know that you enjoyed your room during your stay. We sincerely appreciate your input reg… Show more

Dear Mrs Heather, Thank you very much for sharing your feedback regarding your recent stay at The ZHM Premiere Hotel Padang. We are glad to hear that you enjoyed the comfort of our beds, the pool area, the gym, and the breakfast. We are sincerely sorry to hear about your husband's experience with food poisoning. In order to assist us in thoroughly investigating this matter and determining the possible cause, we kindly request that you provide us with more details about the meals your husband consumed before the incident. Please feel free to send this information to our Front Office Manager at fom@premierehotelpadang.com. Your input will be incredibly valuable as we review our food preparation and service procedures to ensure such incidents do not happen again. Regarding the disturbances you mentioned, we sincerely apologize for any inconvenience caused. Our housekeeping team may have rung your doorbell early in the morning to inquire if you had any plans to use our laundry services, which are offered in the morning. We regret that this caused any disturbance to your rest, and we will certainly work with our team to ensure future requests are made at more appropriate times. Your feedback is very important to us, and we truly appreciate you bringing these concerns to our attention. Rest assured, we are continuously working to improve the quality of our service and the overall experience for all our guests. We hope that you and your family are in good health and that we will have the pleasure of welcoming you back to The ZHM Premiere Hotel Padang in the future. Warm regards, Surni Yanti General Manager The ZHM Premiere Hotel Padang

Dear Mrs Heather, Thank you very much for sharing your feedback regarding your recent stay at The ZHM Premiere Hotel Padang. We are glad to hear that you enjoyed the comfort of our beds, the pool area, the gym, and the breakfast. We are s… Show more

Dear Clementine, Warm greetings from The ZHM Premiere Hotel Padang. Thank you for taking the time to share your feedback. We truly appreciate your kind words regarding our property and its convenient location. We are, however, deeply sorry to hear about the challenges you experienced regarding the rescheduling of your stay. Please allow me to provide some clarification. Upon receiving your request, our Front Office team promptly advised that the rescheduling should be arranged directly through the booking platform, as per their policy. We remained on standby for further updates and waited for approximately 2 hours after receiving your initial message, yet unfortunately, no confirmation was received within the timeframe. As your reservation was categorized as non-refundable and non-cancellable, and the rescheduling process was not completed through the platform, we were required to mark the booking as a no-show in the system. We fully understand this situation added to your distress, especially after what you went through in Mentawai, and we sincerely regret that we were unable to offer a more favorable resolution. Your feedback has been taken seriously and will help us to further improve our communication and coordination in handling exceptional circumstances. We do hope to have the opportunity to welcome you back in the future under better circumstances. Warm regards, Surni Yanti General Manager The ZHM Premiere Hotel Padang

Dear Clementine, Warm greetings from The ZHM Premiere Hotel Padang. Thank you for taking the time to share your feedback. We truly appreciate your kind words regarding our property and its convenient location. We are, however, deeply sor… Show more

Dear Warrick, Warmest greetings from The ZHM Premiere Hotel Padang. Thank you very much for your kind review. We are truly delighted to know that you always enjoy your stay with us and that you appreciate our friendly staff, strategic location, and quality food. Your continued trust and support mean a lot to us. We look forward to welcoming you back soon and ensuring your next visit is just as pleasant—if not even better. Warm regards, Surni Yanti General Manager The ZHM Premiere Hotel Padang

Dear Warrick, Warmest greetings from The ZHM Premiere Hotel Padang. Thank you very much for your kind review. We are truly delighted to know that you always enjoy your stay with us and that you appreciate our friendly staff, strategic loc… Show more

Dear Warrick, Warm greetings from The ZHM Premiere Hotel Padang. Thank you for taking the time to share your experience with us. We are truly pleased to know that your recent stay was another excellent one, and that you continue to enjoy our convenient location, friendly staff, and quality food. Your kind words motivate us to maintain and continuously improve our service standards. We look forward to welcoming you back for another memorable stay in the near future. Warm regards, Surni Yanti General Manager The ZHM Premiere Hotel Padang

Dear Warrick, Warm greetings from The ZHM Premiere Hotel Padang. Thank you for taking the time to share your experience with us. We are truly pleased to know that your recent stay was another excellent one, and that you continue to enjoy … Show more

Dear Mr Greg, Warm greetings from The ZHM Premiere Hotel Padang! Thank you for taking the time to share your kind feedback. We are delighted to hear that you enjoyed our breakfast selection and appreciated the variety we offer. Your satisfaction is our top priority, and it’s always rewarding to know that our efforts are well received by our guests. We truly appreciate your support and look forward to welcoming you back in the near future. Warm regards, Surni Yanti General Manager The ZHM Premiere Hotel Padang

Dear Mr Greg, Warm greetings from The ZHM Premiere Hotel Padang! Thank you for taking the time to share your kind feedback. We are delighted to hear that you enjoyed our breakfast selection and appreciated the variety we offer. Your satis… Show more

Dear Mr Stephen, Warmest greetings from The ZHM Premiere Hotel Padang. Thank you for taking the time to share your positive experience with us on Booking.com. We are truly pleased to hear that you enjoyed your stay — especially our cleanliness, the friendliness of our staff, our prime location, delightful food, as well as the Sky Lounge and Sky Pool. Your kind feedback is a great encouragement for our entire team to continue delivering excellent service and memorable experiences for all our guests. We sincerely look forward to welcoming you back on your next visit to Padang. Warm regards, Surni Yanti General Manager The ZHM Premiere Hotel Padang

Dear Mr Stephen, Warmest greetings from The ZHM Premiere Hotel Padang. Thank you for taking the time to share your positive experience with us on Booking.com. We are truly pleased to hear that you enjoyed your stay — especially our cleanl… Show more

Dear Christina, Warm greetings from The ZHM Premiere Hotel Padang. Thank you very much for choosing our hotel as your place to stay between your travels to and from the Mentawais, and for taking the time to share your feedback. We are delighted to hear that you enjoyed our breakfast buffet, the comfort of your room, the reliable WiFi, and the hospitality of our staff. Your kind words mean a great deal to us and will certainly motivate our team to continue delivering excellent service. We sincerely apologize for the inconvenience caused by noise from neighboring rooms and the presence of smoking in public areas, including the restaurant. We understand how important a peaceful and smoke-free environment is to your comfort, and we truly appreciate you bringing this to our attention. Please be assured that we are reviewing our smoking policy and reinforcing supervision in public spaces to ensure a more pleasant atmosphere for all guests. Thank you once again for your honest review. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay. Warm regards, Surni Yanti General Manager The ZHM Premiere Hotel Padang

Dear Christina, Warm greetings from The ZHM Premiere Hotel Padang. Thank you very much for choosing our hotel as your place to stay between your travels to and from the Mentawais, and for taking the time to share your feedback. We are del… Show more