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  5. Reviews of Gran Melia Jakarta

Reviews of Gran Melia Jakarta This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Jalan H.R. Rasuna Said Kav. X-O, Kuningan, 12950 Jakarta, Indonesia

#28 of 528 hotels in Jakarta

Guests' Choice

Review Score

Based on 252 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.0

  • Location

    8.5

  • Facilities

    8.7

  • Staff

    9.4

  • Value for money

    8.4

  • Free WiFi

    9.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    All was good.. nothing bad

    Good place to stay

    Stayed in February 2024

  • Reviewed: March 13, 2024

    9.0
    Amazing stay at a high quality hotel
    • Leisure trip
    • Travelers with friends
    • Deluxe Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Excellent hotel with a very pleasant staff and of high quality. Excellent food quality assured by Chief Kevin Marchetti . We were very pleased to dine in their Chinese restaurant. Also a special mention to Rina , from the guest relation.👍

    Stayed in March 2024

  • Reviewed: March 3, 2024

    8.0
    It’s overall a good stay. But the hotel needs to be updated, bcs the room and the facilities inside the room is a bit ol
    • Business trip
    • Solo traveler
    • Premium Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room is kinda old

    The location is near to everywhere

    Stayed in February 2024

  • Reviewed: March 2, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Premium Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was exceptional! The staff went out of their way to make me feel very special! The room was perfect; breakfast was delicious; and pool was amazing!

    Stayed in February 2024

  • Reviewed: February 11, 2024

    10
    Stunning Hotel (A truly special place to stay)
    • Leisure trip
    • Solo traveler
    • Deluxe Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The location is just off a busy road which you can spend a lot of time in traffic! The indonesian breakfast and french toast was not the best. However, the italian food I had was decent. I was looking to stay longer at the hotel but within 30 minutes of enquiring the bookings price had jumped 1.5 million IDR which was pretty crazy. The reception staff were very apologetic but this was not their fault.

    The Gran Melia is a stunning hotel, its huge and the hotel is beautiful. The staff were incredible and dealt with all my requests promptly. I even asked for some flowers for my girlfriend last minute before I arrived and when I turned up there were roses in my room and a tiramisu. The staff at the front desk were exceptional. All the staff made me feel special and safe. The hotel had a great vibe and provided music in the evenings. The cleaners did a good job and room service was more than often good. The room facilities were fantastic, the whole room and view was stunning. It was truly a special place to stay.

    Stayed in February 2024

  • Reviewed: January 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 1 night

    God location center new year ceremony

    Stayed in December 2023

  • Reviewed: January 12, 2024

    9.0
    Wonderful
    • Business trip
    • Couple
    • Red Level Room with Executive Lounge Access
    • Stayed 1 night
    • Submitted from a mobile device

    Need a bit of re-renovation some furniture already getting old (Red level room)

    Excellent BF in both 15 FLT red level lounge n also main coffee house BF wide spread of choices n good service especially 15th floor lounge manager pak Alfon n staffs .

    Stayed in January 2024

  • Reviewed: December 26, 2023

    10
    Lovely staycation experience!
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Me and my son were there for a staycation since we did not have plan to go abroad or out of town. Upon checked in, we got a pleasent surprise from the Guest Experience as a selected guest to be upgraded to suite and receive complimentary snack in the pool restaurant (I suspected because my son wore an elf hat 😁), thanks you so much! On top of that because the next day was my birthday, the Guest Experience sent a birthday cake to our room, another nice surprise! Aside from the perks, I think Melia can turn into a family staycation destination as it has nice ambience, food and staffs are so friendly, by perhaps add few more children attraction. All in all, lovely stay ♥️

    Stayed in December 2023

  • Reviewed: December 23, 2023

    8.0
    Good facilities
    • Business trip
    • Travelers with friends
    • Deluxe Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Traffic problems. Premium room rate is too expensive compared to luxury room rate.

    Room big and facilities are good. Breakfast is very good.

    Stayed in December 2023

  • Reviewed: December 17, 2023

    9.0
    A small but comfy apartment
    • Business trip
    • Solo traveler
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Washing machine wasn't there because it was sent for repairs, but there are several laundromats nearby, so it wasn't too big of a deal.

    The apartment has been kept clean and well maintained during my stay, the host is kind and attentive. I liked staying there.

    Stayed in December 2023

  • Reviewed: November 14, 2023

    8.0
    Good hotel
    • Leisure trip
    • Solo traveler
    • Classic Room
    • Stayed 7 nights

    Not the mistake of the hotel, but there is nothing much to do in the surroundings of the hotel. If you would like to eat outdoors, you will have to take a taxi.

    Stayed in this hotel during a business trip. It is a large hotel with spacious rooms and good service. Extensive breakfast with both Asian and Western choices. Very friendly and helpful staff.

    Stayed in October 2023

  • Reviewed: November 7, 2023

    10
    Excellent hotel. Very enjoyable stay
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing much. Overall , it was great

    Breakfast was gorgeous. Excellent breakfast with variety of food. Location is not that good as you need a taxi to any where as shops are not close

    Stayed in November 2023

  • Reviewed: November 6, 2023

    9.0
    Beautiful hotel and recommend using the massage/ spa services
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very slow room service, I was advised it will take max 30 min for food and took an hour - which normally not a big deal but had a massage booked and had to rush through dinner which was a shame

    Beautiful hotel, excellent Japanese restaurant Great spa

    Stayed in November 2023

  • Reviewed: October 30, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Deluxe Room
    • Stayed 3 nights

    Breakfast is great - even had a small Indian section. Great design, space availability, service and hangout areas.

    Stayed in September 2023

  • Reviewed: October 21, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Classic Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Super quiet hotel

    Stayed in October 2023

  • Reviewed: October 21, 2023

    8.0
    Very Good
    • Business trip
    • Group
    • Classic Room
    • Stayed 4 nights

    Food was great. Indian counter is goo, but need to have more choice of indian food in menu.

    Stayed in September 2023

  • Reviewed: September 19, 2023

    9.0
    Wonderful
    • Business trip
    • Group
    • Deluxe Room
    • Stayed 5 nights

    it was a bit dark in the room, maybe the should convert the lights into led light.

    the gym open 24hours is a big plus, breakfast just great

    Stayed in September 2023

  • Reviewed: September 17, 2023

    10
    Exceeded all expectations!
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The wellness area could have had a wider variety of treatments on offer. Essentially there is just massage available.

    Excellent customer service

    Stayed in August 2023

  • Reviewed: September 14, 2023

    9.0
    very comfortable and excellent service
    • Business trip
    • Group
    • Deluxe Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The staff were amazing. They simply couldn’t do enough to help make my stay wonderful. I was deeply impressed by their attention to detail and their continually going above and beyond to provide excellent and personable service.

    Stayed in September 2023

  • Reviewed: August 15, 2023

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Excellent service and kind staff, delicious room service, good location, great breakfast

    Stayed in August 2023

  • Reviewed: August 4, 2023

    9.0
    Excellent and staff are also amazing service
    • Business trip
    • Group
    • Deluxe Room
    • Stayed 1 night

    Breakfast was probably the most amazing selection ive ever seen at a hotel, Spanish more or less meaning european, Indonesian , Indian, Chinese , Japanese ...pancake section ...out of this world choice

    Stayed in July 2023

  • Reviewed: July 27, 2023

    9.0
    Excellent stay with wonderful service made us feel like VIP clients. Well Done!!
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 5 nights

    There was an issue with some of the food ordered in the lobby lounge which was quickly addressed by management. There were a lot of conferences being held on-site and many of the attendees were smoking in the side rooms making the first-floor corridors and the lounge area smell like smoke. The small cafe on the ground level was unable to charge back to our room so we needed to pay cash for some items we purchased there. There are very few options to purchase needed items such as feminine hygiene products or basic toiletries at or near the property.

    So, this is my second review of this property as we stayed here twice during our time in Jakarta. Both times we found the staff to be very attentive to our needs. When we traveled to the Airport on our last day, they packed breakfast to-go because we left so early in the morning. This hotel is in a great location and easy to access from the main highways in Jakarta. Our room was spacious and clean, with a wonderful view of South Jakarta. The food choices in the lobby restaurant were vast offering Asian, Western, and European menu items. Our coffee cups were always full and there were multiple juice choices as well. The one thing that was especially impressive was the response to our criticisms from the first stay at the property. We were contacted by both the housekeeping supervisor and General Manager with regard to our observations. They expressed genuine concern for our complaints and made every effort to rectify these issues. I would absolutely recommend this property to anyone looking for a location where you are their first priority.

    Stayed in July 2023

  • Reviewed: July 19, 2023

    8.0
    Our stay was one of the most pleasurable stays we've experienced.
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 4 nights

    So, the few things we felt could improve are as follows: - Several items from the kitchen seemed to be undercooked and poorly prepared. My wife is a personal chef and found that the bubur was watery, nasi uduk was undercooked and nasi goreng from the lounge was not fresh. She stated that it tasted like it may have been made earlier in the day and reheated. -As an Operation Manager, I felt the facility is showing its age. Some of the hallways were dank with a faint smell of mildew. There were tiles missing in the pool, the bathroom had dirty corners, the grout between tiles was missing, paint in the hallway was smug and a little dirty. All of the fore-mentioned items are easily correctable with maintenance and upkeep.

    First and foremost, my wife and I agree that the staff here was very pleasant. They were always welcoming and knew me by name. While we didn't utilize the spa services, we did enjoy room service, swam in the pool, and exercised in the fitness center. Our overall experience was great, we would definitely consider staying again in the future.

    Stayed in July 2023

  • Reviewed: July 18, 2023

    8.0
    Great hotel with great F&B
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    The view and a low light , small swiming pool

    Oldies but well maintenance , great variety of food was

    Stayed in July 2023

Showing 1 - 25

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