Reviews of Harper Premier Nagoya Batam This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Komplek Nagoya Thamrin City, Gedung 3, Jl. Imam Bonjol, Lubuk Baja Kota Kec Lubuk Baja, Kota Batam, Kepulauan Riau, 29444 Nagoya, Indonesia
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Reviewed: September 5, 2025 · Stayed in June 2025
Verified reviewReviewed: August 21, 2025 · Stayed in August 2025
Verified reviewOverall staff were excellent
Lift only 2
Dear Mr Shamsuddin, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Ananda Gentha Oetama Marketing Communication Manager
Dear Mr Shamsuddin, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and… Show more
Reviewed: August 18, 2025 · Stayed in August 2025
Verified reviewSo far everything fine
Nothing
Dear Shamsuddin Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Ananda Gentha Oetama Marketing Communication Manager
Dear Shamsuddin Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your… Show more
Reviewed: July 31, 2025 · Stayed in July 2025
Verified reviewNew and clean. Walking distance to Nagoya. Around the area have a few restaurant and food stalls.
Dear Mr June, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Ananda Gentha Oetama Marketing Communication Manager
Dear Mr June, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your … Show more
Reviewed: June 30, 2025 · Stayed in June 2025
Verified reviewthe breakfast no so good,place to high and not enough lift during peak hour.
to understand people need.
Dear Jali-SC, Thank you for sharing your experience during your stay with us. We sincerely apologize for the inconvenience you experienced regarding the breakfast quality and the accessibility to the dining area, especially during peak hours due to limited elevator availability. We also take note of your feedback about the importance of understanding guest needs, and this is something we take very seriously. Your input is truly valuable and will be used as part of our ongoing efforts to improve our service and overall guest comfort. We hope to have the opportunity to welcome you back with a better experience in the future. Ananda Gentha Oetama Marketing Communication Manager
Dear Jali-SC, Thank you for sharing your experience during your stay with us. We sincerely apologize for the inconvenience you experienced regarding the breakfast quality and the accessibility to the dining area, especially during peak ho… Show more
Reviewed: June 26, 2025 · Stayed in June 2025
Verified reviewReviewed: June 20, 2025 · Stayed in June 2025
Verified reviewRoom size, cleanliness and hospitality
Nothing
Dear Vijay, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Ananda Gentha Oetama Marketing Communication Manager
Dear Vijay, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your re… Show more
Reviewed: June 9, 2025 · Stayed in June 2025
Verified reviewbreakfast was good but can be better with more food options especially local food. cold selection was very limited during our 3 nights stay. only one morning have cheese in the chiller, but very small portion. Lontong was excellent. Hoping for better/more local options, such as kuih and others. looks like under staff, same guy running pancake/roti jala/waffle counter and also the outdoor roti bakar and nasi goreng counter...so, kids have to wait sometime to get their food service was very good and attentive
SHOULD NOT ALLOWED CIGGARATE SMOKING, EVEN AT OUTDOOR SEATING
Dear Mohd Asri, We’re glad to hear that you enjoyed the lontong dish and the attentive service from our team. We sincerely apologize for the limited variety of food, especially in the cold selections and local offerings during your stay. Your feedback is truly valuable, and we will share it with our culinary team to improve the breakfast spread, including the addition of more traditional kuih and other local favorites. Regarding the limited staffing at some of the food stations, we understand the inconvenience caused and will look into adjusting our operations to ensure smoother service, especially during peak hours and for families with children. As for our smoking policy, we offer both indoor and outdoor seating areas. The outdoor section is designated as a smoking area, while the indoor area is smoke-free. For non-smoking guests, we recommend choosing a table inside the restaurant for a more comfortable experience. Once again, thank you for your review. We look forward to welcoming you back and providing an even better experience in the future. Ananda Gentha Oetama Marketing Communication Manager
Dear Mohd Asri, We’re glad to hear that you enjoyed the lontong dish and the attentive service from our team. We sincerely apologize for the limited variety of food, especially in the cold selections and local offerings during your stay. Y… Show more
Reviewed: June 8, 2025 · Stayed in June 2025
Verified reviewThe restaurant food is ordinary
Dear Georgina, Thank you for taking the time to share your feedback. We appreciate all comments from our guests, including your thoughts on the quality of our restaurant food. We're sorry to hear that the dishes did not meet your expectations. Your feedback has been shared with our culinary team as part of our ongoing efforts to improve. We hope to have the opportunity to welcome you back and provide a more satisfying dining experience in the future. Ananda Gentha Oetama Marketing Communication Manager
Dear Georgina, Thank you for taking the time to share your feedback. We appreciate all comments from our guests, including your thoughts on the quality of our restaurant food. We're sorry to hear that the dishes did not meet your expectat… Show more
Reviewed: May 25, 2025 · Stayed in May 2025
Verified reviewReviewed: May 25, 2025 · Stayed in May 2025
Verified reviewThe location, the price and the room size are fantastic.
While it is a smoking room, there should be some sort of ventilation extraction and the toilet extraction fan does not seem to work.
Dear Tien Kang, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Ananda Gentha Oetama Marketing Communication Manager
Dear Tien Kang, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and you… Show more
Reviewed: May 25, 2025 · Stayed in May 2025
Verified reviewReviewed: May 19, 2025 · Stayed in May 2025
Verified reviewlocatuon, new hotel
service . poor amd slow lift s l o w , breakfast limit3r spread, some food served cold
Dear Muhd Azlan, We’re glad to hear you appreciated our location and the fact that we are a new hotel. However, we’re truly sorry to learn that your experience did not meet expectations in several areas, particularly our service, lift speed, and breakfast offerings. Please know that your comments have been shared with the relevant teams, and we are taking steps to improve the service efficiency and overall dining experience. We appreciate your valuable input and hope to have the opportunity to welcome you back for a much-improved stay in the future. Sincerely yours, Ananda Gentha Oetama Marketing Communication Manager
Dear Muhd Azlan, We’re glad to hear you appreciated our location and the fact that we are a new hotel. However, we’re truly sorry to learn that your experience did not meet expectations in several areas, particularly our service, lift spee… Show more
Reviewed: May 12, 2025 · Stayed in May 2025
Verified reviewroom space is ok and clean
never inform us that our room comes with breakfast
Dear Tan Boon Eng, We're glad to hear that you were satisfied with the cleanliness and comfort of your room. We sincerely apologize for the lack of communication regarding the breakfast included with your booking. Your feedback is very important to us, and we will work on improving our guest information to avoid similar issues in the future. We hope to have the opportunity to welcome you back with an even better experience next time. Ananda Gentha Oetama Marketing Communication Manager
Dear Tan Boon Eng, We're glad to hear that you were satisfied with the cleanliness and comfort of your room. We sincerely apologize for the lack of communication regarding the breakfast included with your booking. Your feedback is very imp… Show more
Reviewed: May 4, 2025 · Stayed in May 2025
Verified reviewReviewed: March 11, 2025 · Stayed in February 2025
Verified reviewbreakfast was not to ny expectations
foods no taste
Dear Mamon, Thank you so much for your feedback. We truly appreciate your input. We sincerely apologize that our breakfast did not meet your expectations and that the taste of the food was not up to standard. We will review our menu options and the quality of our dishes to ensure a better experience in the future. Your satisfaction is our priority, and we hope to welcome you back with an improved service. Thank you for your attention! Ananda Gentha Oetama Marketing Communication Manager
Dear Mamon, Thank you so much for your feedback. We truly appreciate your input. We sincerely apologize that our breakfast did not meet your expectations and that the taste of the food was not up to standard. We will review our menu option… Show more
Reviewed: February 10, 2025 · Stayed in February 2025
Verified reviewReviewed: February 6, 2025 · Stayed in February 2025
Verified reviewReviewed: February 4, 2025 · Stayed in November 2024
Verified reviewThis review is hidden because it doesn't meet our guidelines.
Reviewed: January 30, 2025 · Stayed in January 2025
Verified reviewNothing
Nothing
Dear Norman, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Ananda Gentha Oetama Marketing Communication Manager
Dear Norman, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your re… Show more
Reviewed: January 23, 2025 · Stayed in January 2025
Verified reviewReviewed: December 30, 2024 · Stayed in December 2024
Verified reviewThe room is clean and breakfast had a lot of choices. Sastra was helpful with our luggages.
We stay 3 days 2 nights there, they provide us only 1 keycard. Whenever we request for an extra, they will ask to come again at 9pm but when we return to ask we never get an extra. So whenever my husband need to go down to smoke i need to wait and go down to tap the card for him.
Dear Aidah a, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Ananda Gentha Oetama Marketing Communication Manager
Dear Aidah a, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your r… Show more
Reviewed: December 30, 2024 · Stayed in December 2024
Verified reviewReviewed: December 28, 2024 · Stayed in December 2024
Verified review1. Room cleaning service
1. The hot water supply for showers is inconsistent, which can be inconvenient, especially during peak usage times in the morning. 2. The elevator service often requires a long wait, particularly in the mornings when guests are heading for breakfast. 3. The car park security staff could improve their approach to guest interactions to ensure a more welcoming experience.
Dear Willy, Thank you for your review. We truly appreciate your feedback regarding our services. We are glad to hear that you were satisfied with the room cleaning service. Regarding your concern about the hot water supply, we would like to inform you that our water heater has a capacity of 30 liters. Once it runs out, the system needs time to reheat the water. We will continue to monitor and improve the elevator system to provide more efficient service, especially during the busy morning hours. We will also pay more attention to the approach of our parking security staff to ensure a more welcoming and friendly interaction with guests. Thank you for your understanding and constructive suggestions. We look forward to welcoming you back soon. Ananda Gentha Oetama Marketing Communication Manager
Dear Willy, Thank you for your review. We truly appreciate your feedback regarding our services. We are glad to hear that you were satisfied with the room cleaning service. Regarding your concern about the hot water supply, we would like … Show more
Reviewed: December 26, 2024 · Stayed in December 2024
Verified reviewNothing
Nothing
Dear Norman, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Ananda Gentha Oetama Marketing Communication Manager
Dear Norman, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your re… Show more