It’s giving old vibe.

It is in the centre of the city. Walking distance with Medan Railway station. The breakfast was good too.

Stayed in August 2025

strategic location near the mall, just walking distance. very kind staff. very near to train station too. spacious room

Stayed in May 2025

Kids are free but had to pay when we asked for towel

Location close to central station mall and old colonial street

Stayed in July 2025

Make sure that you do not arrive or leave on a Sunday. Sunday is car free day and in my case there was a tremendous amount of noise under the window, starting at 6am. Also, taxis could not reach the hotel. Staff is friendly but a little bit slow. I find the hotel slightly overpriced for Medan.

Nice room with comfortable beds Location is good, close to train station The Indonesian breakfast is decent; nothing too special but not bad either

Stayed in June 2025

Location

Stayed in June 2025

Location

Stayed in June 2025

Location

Stayed in June 2025

Even the sealed windows couldn't keep out the noise from a mosque. The light for the working desk is too weak .

As expected from a 4• hotel : Nice Spacious room, warm water, Helpful staff Wide varity for breakfast, however catering more to indonasian taste. Big shopping mall within walking distance, as is the trainstation to the airport.

Stayed in March 2025

This is a good place, but right now, with all the construction going on around it, it's not the place for us. There isn't really any soundproofing for the rooms. We didn't really mind the construction noise or the intense traffic or the loud ac as it worked together to make a kind of constant white noise. We rather liked the call to mecca sounding out throughout the day. But we decided to move on after being woken by the loudest aerobics class known to man at 6:45am. I can't even get the TV in the room as loud as that class was. The photos online were definitely taken a few years ago. Don't expect that level of fresh. The ac is still working but does look and sound like it has seen better days. I would have loved a fridge or water station, but these are rare to find in this price bracket.

Good location if you're planning to catch another flight out and don't want to pay for a taxi. Your easy walking distance to the train, malls, and some other heritage sights. This is a heritage building in itself, too, which is cool. Across the Rd is the original post office. Now, it has the post office and a few pop-up shops and cafes that are very trendy and delicious. The room service and restaurant are very tasty though it is impossible to work out how long it will take to come so don't expect fast. All the staff were lovely but English is definitely not something you should expect. If you're staying in medan, download a translation ap or give learning Indonesian a try. The views from the room were good city scapes. Shower had wonderful pressure and was hot.

Stayed in January 2025

Tired hotel, bathroom facilities especially and not particularly clean.

Great location, very friendly and helpful staff

Stayed in March 2024

Nothing to comment, worth of stay

1) Location, centrally located 2) The building itself - heritage 3) Easy access 4) Grab taxi within minutes available

Stayed in March 2024

The hotel would benefit from some updating to make it better value for money - the curtains etc. were a bit grimy.

Grand Inna Medan is in an excellent location for access to Medan, has spacious rooms and is fairly clean. The pool is very pleasant. The old colonial bit of the building is quite pretty If you need laundry doing, Rakyat laundry is much cheaper than the hotel and is just around the corner.

Stayed in March 2024

hair dryer malfunction

Near to the train station & mall

Stayed in March 2024

That reception staff had limited English although they were really trying to help.

Location was perfect - close to the train station and very convenient for us. Breakfast buffet was nice but we would have loved to know more about what we were eating as no one seemed to speak much English. Pool staff were super friendly and the saltwater pool was nice to swim in and the temperature perfect. A few more plants and deck chair seating would have been nice.

Stayed in February 2024

Na

Good

Stayed in February 2024

Many functions at hall, it's difficult to move around.many people standing in lobby. Need some places to go out

Location and treatment good

Stayed in January 2024

Ideal location. Wide and comfortable room. Nice crew. Helpful. Fridge in the room. Amazing breakfast.

Stayed in January 2024

The hot water pressure in my room wasn’t the best but it isn’t a deal breaker still was able to have a warm shower comfortably.

Staff were very nice from the moment to arrive. Had someone bring your luggage and take you up to your room. The pool area is very nice, with the train station and shopping malls close by.

Stayed in January 2024

My first room was dirty, after free upgrade to another room it was perfectly fine, very comfortable

Location is great

Stayed in January 2024

Reservation/Check out staff were very slow in responding and finalizing the request/work. You had to chase them for answers. They expected each other to do the job. Couldn’t be bothered to move at speed. Surely it isn’t the culture.

Right in the city, good view, tried their best to accommodate guest’s needs to make their stay comfortable.

Stayed in December 2023

Traffic

City Hotel is good

Stayed in November 2023

At certain times, during breakfast, there was not enough seating capacity....

Friendly & reliable staff....food is good & more than enough choices. Walking distance to podomoro shopping mall a bonus.

Stayed in November 2023

The cleaness of hotel have to upgrade

Space of the room and location

Stayed in October 2023

i will request for king bed .but get 2 Queen bed

easy to town

Stayed in September 2023