The room in our first night was a little "too dark" and the aircon was not working well on our first night. Some of the rooms looks deserted or maybe under renovation, but they look unused for a long time. Maybe they ought to cover the renovation work or cover/clean the unused room and make it more pleasing to the eyes from the outside.

The Spa was heavenly.. It was a great experience for us. The location is also not far from the beach and easily reachable by the golf buggy provided by the hotel. The beach club is quiet when we visited for breakfast. The aircon was not working well in our first night but they offered to upgrade our room on our second night, which was very pleasant. The Indian food restaurant was also great.

Stayed in April 2024

Beach club needs some love and the beach in front of it could do with a clean up. It is a slightly odd location on a very busy road but overall this didn’t matter.

Beautiful decor and big family rooms. Nice breakfast and super friendly staff. Buggy to the beach was a great touch as walking would have been less enjoyable. Spa facilities were lovely as was roof top pool for a peaceful swim

Stayed in March 2024

Rooms are spacious but with highly polished stairs to upstairs bedroom making going downstairs to the bathroom at night hazardous, there should be an upstairs bathroom for the high price charged. Not recommended for elderly guests or families with young children. Overpriced.

Spacious rooms and friendly staff good location

Stayed in March 2024

The air-conditioner on the first level of the room wasn't working - when the technical seemed to fix it, it only worked for a few hours until it went out again. It did get quite hot in the room and the other air-cond wasn't powerful enough. The other bad side is there were works on the floor where the spa is located, it was quite gloomy when accessing the spa via the lift.

For a 2-day stay it was exactly what I was looking for, perfect location with small shops and supermarket nearby. Easy to eat outside, there are a few restaurants nearby. Beach is not far. The duplex room was very comfortable and perfect for a romantic getaway. Big pool, water was perfect. Bed was very comfy, all amenities were available for a 5* hotel.

Stayed in February 2024

Dirty bed linen. It looks like someone was sleeping in it...

Spacious room, amenities, swimming pool, delicious breakfast

Stayed in November 2023

The swimming pools were disappointing. In the garden there are two small swimming pools, one without beds and the other one has a few beds without any shade so it’s not inviting. On the 3rd floor there is a swimming pool as well but it’s surrounded by rooms and there are, for instance, no plants. There is no pool service so you can’t order drinks or food at the pool. There is no room service. You can go downstairs and order food at the restaurant but there is no phone in the room to order. The breakfast is OK but I would expect better from a 5 star hotel.

The rooms were big with a nice bed and bathroom.

Stayed in November 2023

Terrible breakfast for 5-star hotel, small details to be improved

Friendly staff, beautiful room, super nice hotel in general.

Stayed in August 2023

Spa exceptionally expensive

Oasis of calm. Stay in the Royal villa you won’t be disappointed Great clean breakfast too.

Stayed in July 2023

Staff and location

Stayed in December 2022

was 50% under renovation. quite noisily and Messy. rooms ok but no power sockets near the bed. outside room was pool and dir to the rain and trees around the deck was always wet and dirty from birds feeding

location , in house spa en quite

Stayed in November 2022

Yet another hotel that says it will only change the towels if you leave them on the floor but then changes them every day regardless.

Great room, nice pool. Good location with beach club a few minutes walk away.

Stayed in December 2022

The only downside to the hotel is that on one side, there is a busier road, which has a lot of traffic noise at all times of day and night and the rooms are not well sound isolated. The beach club facility did not open until around 11:00 am, and we found earlier was the nicest part of the day on the beach.

Kupu Kupu is located about a 10 minutes walk (2 mins drive) from Jimbaran beach on a side road and has access to a beach club facility, which is nice given it is not right on the shore. The decor is outstanding throughout, the staff friendly and the rooms are clean and comfortable. The pool and garden space is quite pleasant. We did not try the spa facilities. Overall, we were quite satisfied with our stay.

Stayed in November 2022

In the room, we heard a background AC noise during the night, but nothing too loud.

The people is absolutely amazing and caring, always prepared to help in every circunstance. The breakfast has many choices, all of them very tasteful and complete. The space is very confy and nature friendly. We love the inside gardens and the pools. The room was big and well prepared with everything needed to relax and enjoy.

Stayed in October 2022

Massage service ends too early at 6pm which was our arrival time to the hotel.

The location.

Stayed in October 2022

The hot water was very hit and miss and will hopefully be rectified. The pool needs some maintenance expertise and loving.

We stayed in one of the 4 Villas at the rear. The Villa and furnishings were absolutely beautiful. Very spacious room. The breakfast was good, sometimes A’La Carte other times Buffet. Not extensive but sufficient and tasty. The staff here were excellent and extremely friendly. 5 Star no but a nice place. The Bulls Head Steakhouse just down the road is well worth a visit. Thanks again to all the staff.

Stayed in September 2022

There is work being done so can be noisy at times, the hotel is not fully opened as some of the amenities are closed. It can do with a clean in certain areas when you access the restaurants from the hotel as it is quite dusty. I was not too impressed with the beach club as it looks worn out and should be updated. The towels I got had been used and were damp when I questioned this they did get some new towels from the hotel - need to upgrade on the hygiene front. It is definitely not a 5 star hotel - I would at a push rate this at a 3.5 star hotel.

The staff are very nice and the location is only a 5 mins from the beach. We stayed in the duplex villa which was spacious and pool was right outside which was very convenient.

Stayed in August 2022

Facilities were basic. Surrounding area pretty basic.

Spacious

Stayed in March 2024

the hotel is very dated,half abandoned feeling,rat walking on the top floor,poor breakfast!

Very nice confortable big bed ,spacious room and location super good

Stayed in February 2024

Beautiful Hotel, large rooms, kind staff

Stayed in August 2023

No I don’t like it. The room is dark and look so old

Stayed in August 2023

Nothing

Wow. They have thought of everything. Rooms food and cleanliness at a high standard Staff so nice

Stayed in July 2023

Our room lighting was totally inadequate. Wifi next to useless.

We’ll situated. Only 5 minute walk to beach. The hotel was clean and tidy but needs updating in many areas. Swimming pool was good. Staff were extremely friendly and helpful

Stayed in July 2023

Unique

Stayed in June 2023

everything was great

amazing room and decoration.

Stayed in November 2022