Reviews of Louis Kienne Cikarang Hotel & Service Apartment This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Jl. Raya Cikarang- Cibarusah, Pasirsari, Cikarang Selatan, Bekasi, 17530 Cikarang, Indonesia
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Reviewed: October 28, 2024 · Stayed in October 2024
Verified reviewLocation is good, near toll exit Has good access to shopping mall Room is quite big, air conditioner works well Bathtub quite small, but still doable Breakfast is good, but maybe need more variations However, porridge is serve not warm
Limited parking lot near hotel, have to park in shopping mall. But no worries, there is access from shopping mall directly to hotel. Room is not to soundproof, you can hear voice and noise from other room and corridor.
Dear Mr. Rio, Thank you for your wonderful feedback and for choosing Louis Kienne Hotel Cikarang during your stay! We’re thrilled to hear that you enjoyed our convenient location, spacious rooms, and well-functioning air conditioning. Your kind words about our breakfast are much appreciated, and we’ve noted your suggestion for more variety as well as ensuring the porridge is served warm—we’ll definitely improve on this. We also appreciate your understanding regarding the bathtub size and parking situation. While parking near the hotel is limited, we’re glad you found the direct access from the shopping mall convenient. Additionally, we’ve taken note of your comment about soundproofing and will look into ways to enhance guest comfort in this area. It was a pleasure hosting you, and we can’t wait to welcome you back for another great stay! If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. Warm regards, Management Team Louis Kienne Hotel Cikarang
Dear Mr. Rio, Thank you for your wonderful feedback and for choosing Louis Kienne Hotel Cikarang during your stay! We’re thrilled to hear that you enjoyed our convenient location, spacious rooms, and well-functioning air conditioning. Your… Show more
Reviewed: July 18, 2024 · Stayed in July 2024
Verified reviewNone
The wall from the room is old careless
Dear Ibu Nurhikmah, Thank you for sharing your feedback regarding your recent stay at Louis Kienne Hotel Cikarang. We sincerely apologize for the experience you had with our deluxe room and the condition of the walls. Your comments are invaluable to us as we continuously strive to improve our services and facilities. Regarding the city view, we regret that it did not meet your expectations. We will review this with our team to ensure clearer communication about room views. Additionally, we take note of your observation about the room’s wall condition and will address this promptly with our maintenance team for necessary upgrades. We truly appreciate your honesty, as it helps us identify areas for improvement. We hope you can stay with us again in the future, so we can ensure a more comfortable and memorable experience for you. Warm regards, Hotel Management Louis Kienne Hotel Cikarang
Dear Ibu Nurhikmah, Thank you for sharing your feedback regarding your recent stay at Louis Kienne Hotel Cikarang. We sincerely apologize for the experience you had with our deluxe room and the condition of the walls. Your comments are inv… Show more
Reviewed: February 28, 2024 · Stayed in February 2024
Verified reviewReviewed: February 9, 2024 · Stayed in January 2024
Verified reviewReviewed: January 6, 2024 · Stayed in December 2023
Verified reviewReviewed: October 28, 2023 · Stayed in October 2023
Verified reviewReviewed: July 15, 2023 · Stayed in July 2023
Verified reviewAccessibility to shopping malls.
Gym is not fully equipped.
Reviewed: June 15, 2023 · Stayed in June 2023
Verified reviewReviewed: June 5, 2023 · Stayed in June 2023
Verified reviewReviewed: March 6, 2023 · Stayed in March 2023
Verified reviewThe location of the hotel thas is bustling. I just needed to turn right from the inside elevator, I could cut through the route to the mall via access from Matahari Dept Store. Not needing to go out facing possible weather havoc. At the price I am paying, bath tub is available, for me it is a steal.
Facility is not so much ready. The extension phone was not there to call the lobby which is a bit of a hassle, Need to inform by Whataspp to the lobby. I was not aware of a swimming pool, although the picture in booking.com it seemed to be there. The information about possible facility we can use need to be more upfront. I think in general, knowing that this hotel is new, I could undestand some of the shortcomings.
Dear Christian, Thank you very much for your positive input regarding your last stay experience. We do apologize for inconvenient during your stay. We look forward to welcoming you again in a near future Regards, IHMAL Assistant Front Office Manager
Dear Christian, Thank you very much for your positive input regarding your last stay experience. We do apologize for inconvenient during your stay. We look forward to welcoming you again in a near future Regards, IHMAL Assistant Front Of… Show more
Reviewed: February 12, 2023 · Stayed in February 2023
Verified reviewReviewed: February 9, 2023 · Stayed in February 2023
Verified reviewOk
No buffet breakfast
Reviewed: November 16, 2022 · Stayed in November 2022
Verified reviewLobby was stylish.
TV didn't work. No restaurant. No pool available. No telephone in room. Location is in a mall that hasn't opened yet. Its a one night only bed for the night at present.