Reviews of Marc Hotel Gili Trawangan This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Kavling Gili Indah Blok E No.04, 83352 Gili Trawangan, Indonesia
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Reviewed: September 11, 2025 · Stayed in August 2025
Verified reviewReviewed: September 10, 2025 · Stayed in September 2025
Verified reviewThe location and service. Miftah the food and bev manager went out of his way to make our stay perfect. When our ferry to the mainland was cancelled they made sure we were able to have our same room
Reviewed: September 10, 2025 · Stayed in September 2025
Verified reviewThe location was great. Literally a couple of minutes walk from getting off the boat. Staff always smiling and helpful and as soon as we arrived at the bottom of the steps to the hotel(maybe 14) a member of staff was there to help us up the steps with our luggage. Amazing! Our room was made up beautifully as a surprise for our Pearl Anniversary too!Breakfast was nice with a great view out across the water and again nice staff. The bar and live music at the night were the best. Staff again were outstanding. A great team and the live band were so entertaining. Lead singer, Dom, was very enigmatic, so even if you were not familiar with the music he kept you thoroughly engaged and entertained!
Pool area a little small but not really a problem. The beach is right there in front of you if you want to go and sprawl out. A misunderstanding with the GF menu but rectified immediately with a very attentive Hotel Restaurant Manager. Thank you for that.
Reviewed: September 9, 2025 · Stayed in September 2025
Verified reviewReviewed: September 7, 2025 · Stayed in September 2025
Verified reviewIt was a 5 minute walk from the harbor and very close to the main downtown area. Staff were incredibly friendly and helpful. Free breakfast as well.
Don’t have anything bad to say about this hotel. Loved it.
Dear Sonserai, Thank you so much for your wonderful review and perfect score! 🌸 We’re delighted to hear that you loved your stay, enjoyed our convenient location near the harbor and downtown, as well as the breakfast. It means a lot to us to know that our team’s friendliness and helpfulness made your experience even better. We look forward to welcoming you back for another memorable stay in Gili Trawangan! Kind regards, Marc Hotel Gili Trawangan
Dear Sonserai, Thank you so much for your wonderful review and perfect score! 🌸 We’re delighted to hear that you loved your stay, enjoyed our convenient location near the harbor and downtown, as well as the breakfast. It means a lot to us … Show more
Reviewed: September 5, 2025 · Stayed in September 2025
Verified reviewReviewed: September 5, 2025 · Stayed in September 2025
Verified reviewReviewed: August 30, 2025 · Stayed in August 2025
Verified reviewthe location was very good.
The property was good overall. I had some issues with the air conditioning, but the staff moved me to a different room on the second day. The internet also had issues for two days, so that was a bit complicated. For the price, I expected a little more. But the staff there is amazing, always charismatic and attentive. That's it, overall it was okay.
Dear Lucas, Thank you for your review and for recognizing our great location as well as the friendliness and attentiveness of our staff. We are glad they could assist you when you experienced an issue with the air conditioning by moving you to another room. We sincerely apologize for the inconvenience caused by the air conditioning and the internet connection during your stay. While such issues are not common, we understand how they can impact comfort, and we are taking steps to improve both our facilities and service to avoid similar situations. Your feedback about value for money is also noted, and we will keep working on enhancing the overall guest experience. We truly appreciate your kind words about our team, and we hope to have the opportunity to welcome you again with a smoother and more enjoyable stay. Warm regards, Marc Hotel Gili Trawangan
Dear Lucas, Thank you for your review and for recognizing our great location as well as the friendliness and attentiveness of our staff. We are glad they could assist you when you experienced an issue with the air conditioning by moving yo… Show more
Reviewed: August 28, 2025 · Stayed in August 2025
Verified reviewLocation was just too good
Breakfast average and limited options
Dear Handa, Thank you for sharing your feedback with us. We are delighted to know that you enjoyed our central location, which indeed makes it easy for guests to explore the island. We also appreciate your comments about breakfast and comfort. While most of our guests enjoy the breakfast, we understand that preferences can vary. Please note that only the main course is prepared fresh to order, while other selections are available at the buffet for guests to refill. We will continue working to improve the variety and presentation to make it more enjoyable. Regarding comfort, we value your input and will keep looking into ways to make our rooms comfortable for our guests. Your feedback helps us grow, and we truly hope to welcome you again for an even better experience in the future. Warm regards, Marc Hotel Gili Trawangan
Dear Handa, Thank you for sharing your feedback with us. We are delighted to know that you enjoyed our central location, which indeed makes it easy for guests to explore the island. We also appreciate your comments about breakfast and com… Show more
Reviewed: August 23, 2025 · Stayed in August 2025
Verified reviewReviewed: August 23, 2025 · Stayed in August 2025
Verified reviewReviewed: August 22, 2025 · Stayed in August 2025
Verified reviewGreat location attentive staff
One day they didn't replace one of the towels used, we had two staying in the room. Or give us extra toilet paper. The following day they gave us mat towels :/ and no toilet paper. I had ask for proper towels and extra toilet paper. Laundry was lodged 9:30am and paper stated receive by 6am they didn't get it to us until 9:30pm after for St I saying we had to wait till 11pm as washing was 3pm This made no sense since we handed it very early and the sheet said otherwise
Dear Amany, Thank you for sharing your experience with us. We’re delighted to know you appreciated our great location and the attentiveness of our staff. At the same time, we sincerely apologize for the inconvenience with the towels, toilet paper, and laundry service. During busy periods, we sometimes face delays in laundry delivery and linen supply, but we understand how important it is for everything to be ready on time and in proper condition. Your feedback helps us improve, and we are working closely with our suppliers and housekeeping team to avoid such situations in the future. We truly value your input and hope we can welcome you back for a smoother and more comfortable stay. Warm regards, Marc Hotel Gili Trawangan
Dear Amany, Thank you for sharing your experience with us. We’re delighted to know you appreciated our great location and the attentiveness of our staff. At the same time, we sincerely apologize for the inconvenience with the towels, toil… Show more
Reviewed: August 20, 2025 · Stayed in August 2025
Verified reviewReviewed: August 19, 2025 · Stayed in August 2025
Verified reviewL’emplacement pas plus
Our 2-night stay at this hotel was a very unpleasant experience. The room was dirty upon arrival, and no towels were provided. When we finally received towels, they were in unacceptable condition — dirty and full of sand. The overall service was unprofessional, and the receptionist was openly disrespectful. During the night, the electricity went off around midnight, and no one responded to our repeated calls to reception. Breakfast was extremely poor, especially considering the high price we paid. It also appeared that unqualified and underaged staff were managing most of the hotel operations. The swimming pool was in a shocking state: dirty water, broken tiles, visible mold, rusty tables, and generally unsafe to use. The entire property is poorly maintained, unhygienic, and does not reflect the standards expected for the rate charged. We strongly recommend avoiding this hotel — it is not worth the money and fails to deliver even the most basic level of comfort and service.
Dear Mr Hajar Ma, Thank you for taking the time to share your feedback with us. We are truly sorry to read that your experience did not meet your expectations and that you faced so many inconveniences during your stay. Please accept our sincere apologies. Cleanliness and service are areas we take seriously, and we regret to hear that your room and towels were not up to standard. During full occupancy, we recently experienced delays with our linen and towel supplier, and unfortunately, this affected the quality of service we were able to provide. Still, this is not an excuse, and we are addressing it to prevent similar issues in the future. We also apologize for the electricity outage during your stay. Power interruptions do occur occasionally on Gili Island, but our team should have communicated and assisted you better. Your comment regarding the professionalism of staff is also concerning, and we will review this immediately to improve training and ensure better service delivery. Regarding the pool, we acknowledge that maintenance is needed. While we cannot fully close the pool during high season, we always prepare for repairs step by step to improve safety and comfort for our guests. Your feedback is very important to us, and we will share it with our management team to take immediate corrective actions. We are deeply sorry that your stay was not pleasant, and we hope that in the future we may have another opportunity to provide you with a much better experience. Warm regards, Marc Hotel Gili Trawangan
Dear Mr Hajar Ma, Thank you for taking the time to share your feedback with us. We are truly sorry to read that your experience did not meet your expectations and that you faced so many inconveniences during your stay. Please accept our si… Show more
Reviewed: August 17, 2025 · Stayed in June 2025
Verified reviewReviewed: August 16, 2025 · Stayed in August 2025
Verified reviewLocation is great, staff is great.
Breakfast is really bad. Not only the hot food is served cold but also people touch food precut with fingers as it's not covered with anything. We both got sick during the stay there, and that the only place we ate the same thing. So the suspicion is on the breakfast The worst part is the design of the room, or rather bathroom. The toilet is literally in the bedroom, with door that doesn't fully shut, there is a gap by design of about 2 cm. I don't understand when we collectively in the hotel designs decided that people on holiday don't like privacy when going to the toilet. It needs to stop I attached a photo of the toilet door gap , you can make an eye contact with person in the room.
Dear Chllillleaf, Thank you for taking the time to share your detailed feedback with us. We’re very pleased to hear that you appreciated our location and the friendliness of our staff. We’re truly sorry, however, to learn about your experience with breakfast and the room design. Regarding breakfast, most of our guests enjoy it, but we understand that everyone has different perspectives. To ensure freshness, only the main course is prepared to order, while other items are available on the buffet for guests to refill. We will certainly review your comments with our kitchen team to improve both presentation and hygiene standards. Concerning the bathroom design, our rooms are built to prioritize modern style and efficient use of space. We understand that this layout may not be to everyone’s preference, especially when it comes to privacy, and we truly value your input. Feedback like yours helps us consider improvements for future renovations. We are sorry to hear you felt unwell during your stay. While we cannot confirm the source, we genuinely hope you are feeling much better now. Thank you once again for your constructive comments, and we hope to have another chance to welcome you in the future for a more comfortable experience. Warm regards, Marc Hotel Gili Trawangan
Dear Chllillleaf, Thank you for taking the time to share your detailed feedback with us. We’re very pleased to hear that you appreciated our location and the friendliness of our staff. We’re truly sorry, however, to learn about your exper… Show more
Reviewed: August 16, 2025 · Stayed in August 2025
Verified reviewReviewed: August 15, 2025 · Stayed in August 2025
Verified reviewVery close to harbour easily accessible and central to all bars and restaurants.
Rooms are very small but they use space efficiently.
Dear Guest, Thank you for sharing your feedback. We’re glad to know you enjoyed our convenient location, being close to the harbour and right in the heart of the island’s bars and restaurants. We appreciate your comment about the room size. While our rooms are designed to prioritize efficiency and comfort, we understand that they may feel compact to some guests. We’re happy to hear you noticed how we maximize the space to ensure a pleasant stay. We hope to have the pleasure of welcoming you back on your next visit to Gili Trawangan. Warm regards, Marc Hotel Gili Trawangan
Dear Guest, Thank you for sharing your feedback. We’re glad to know you enjoyed our convenient location, being close to the harbour and right in the heart of the island’s bars and restaurants. We appreciate your comment about the room siz… Show more
Reviewed: August 14, 2025 · Stayed in August 2025
Verified reviewEverything was super perfect the staff is nice and helpful
The pool floor definitely needs fixing because it kept hurting our feets
Dear Ahlam, Thank you so much for your wonderful feedback and for giving us a perfect score in all categories. We’re delighted to hear that you found our staff nice and helpful, and that you enjoyed your overall stay with us. We truly appreciate your honest comment regarding the pool floor. Please know that we are aware of this issue and always prepare for maintenance; however, during high season, we cannot fully close the pool. Still, we are working on finding the best solution to make it safer and more comfortable for all our guests. We hope to welcome you back again soon for an even better experience. Warm regards, Marc Hotel Gili Trawangan
Dear Ahlam, Thank you so much for your wonderful feedback and for giving us a perfect score in all categories. We’re delighted to hear that you found our staff nice and helpful, and that you enjoyed your overall stay with us. We truly app… Show more
Reviewed: August 7, 2025 · Stayed in August 2025
Verified reviewThe location is brilliant,near enough opposite the port,the band on a night are amazing and the view from the pool is great, staff were really helpful and friendly
The bed was dirty when we arrived but staff moved us to a new room,the shower let water into the bedroom slightly, breakfast is okay although coffee was but good
Dear Nicholas, Thank you for taking the time to share your feedback and for highlighting our location, the live music, and the friendliness of our staff. We’re glad you enjoyed the atmosphere and the view from our pool. We sincerely apologize for the issues you experienced upon arrival. We’re happy our team could quickly assist by moving you to a new room, but we understand the inconvenience this may have caused. Regarding the shower, we’ll review the matter to ensure improvements are made. For breakfast, we offer three different coffee options — Lombok coffee, which many guests enjoy and is refillable, the free coffee you mentioned, and a coffee machine for espresso or cappuccino at an additional charge — and our staff would be happy to assist you with your preferred choice next time. We truly appreciate your comments as they help us improve, and we hope to have the chance to welcome you back for a more seamless experience in the future. Warm regards, Marc Hotel Gili Trawangan Team
Dear Nicholas, Thank you for taking the time to share your feedback and for highlighting our location, the live music, and the friendliness of our staff. We’re glad you enjoyed the atmosphere and the view from our pool. We sincerely apolo… Show more
Reviewed: July 28, 2025 · Stayed in June 2025
Verified reviewReviewed: July 27, 2025 · Stayed in July 2025
Verified reviewGreat location , modern room , lovely views , plenty of activities nearby , rent a bike
Pool needing repair,
Dear Niamh, Thank you for sharing your feedback. We’re delighted to hear you enjoyed our great location, modern rooms, and lovely views, as well as the many nearby activities. We truly appreciate your feedback and understand how important the pool is to your stay. We’d like to share that we already have plans to carry out pool repairs and improvements right after the high season. This timing allows us to ensure that our guests can continue enjoying the pool during the busy period without disruption. Our goal is to make it even more inviting and comfortable for future stays, so we’re excited for you to see the refreshed version on your next visit! wart regards, Diah Marketing Communication Marc Hotel Gili Trawangan
Dear Niamh, Thank you for sharing your feedback. We’re delighted to hear you enjoyed our great location, modern rooms, and lovely views, as well as the many nearby activities. We truly appreciate your feedback and understand how important… Show more
Reviewed: July 24, 2025 · Stayed in July 2025
Verified reviewWe had a fantastic stay. The location was perfect, the room was clean and comfortable, and the staff were incredibly friendly and helpful. The breakfast was delicious and the overall atmosphere was relaxing. I highly recommend this hotel and would definitely stay here again. ★★★★★
Dear Fanni, Thank you so much for your amazing review and perfect score. We’re thrilled to hear that you enjoyed our location, comfortable and clean rooms, friendly team, and delicious breakfast. Knowing you felt relaxed and well taken care of truly makes us happy. We look forward to welcoming you back for another fantastic stay. Warmest regards, Diah Marketing Communication Marc Hotel Gili Trawangan
Dear Fanni, Thank you so much for your amazing review and perfect score. We’re thrilled to hear that you enjoyed our location, comfortable and clean rooms, friendly team, and delicious breakfast. Knowing you felt relaxed and well taken car… Show more
Reviewed: July 23, 2025 · Stayed in June 2025
Verified reviewReviewed: July 23, 2025 · Stayed in July 2025
Verified reviewGreat spot. Easy stroll to everywhere.
Could have been cleaner.