We paid extra to stay in the Level which was advertised as adult only. This was not the case and there were far too many children allowed into the Level. We complained and we were moved to a much quieter block but still with children. Also, there was very little room in the Level bar in the evenings. If you arrived after 6.00pm there was little food to choose from and the quality was average.

The breakfasts were excellent and having a lagoon pool outside our door was equally good.

Stayed in April 2024

Bathroom outdated, mould on the ceiling, water dripping from the light fitting.

Staff was great, food excellent.

Stayed in April 2024

Restaurants aside the Japanese Sakura, which was excellent, are overpriced for what they offer

Stayed in April 2024

Rooms were nice, but probably do need a bit of an update / refresh. There were too many kids round the pool. As with all these resorts, the pool - or a pool - should be adults only.

Beautiful setting - main building, gardens, landscaping etc. Really good quality food and restaurants, though these would be expensive if you don't take the all inclusive option. Step down on to the beach. I walked up to look at the other resort hotels and, apart from the one next door which seemed nice, the Melia was the nicest in my opinion.

Stayed in April 2024

Room AC temperature cannot be adjusted, was freezing in the room. Room furniture needs to be refurbished or changed. Are very old and part of them damaged .

I like the landscape, pool, quality of food , restaurants and the services. We have wonderful time at Melia.

Stayed in April 2024

Linen and water are a bit limited

Staffs are very helpful, esp receptionist gave us late check up that we mostly needed

Stayed in April 2024

a few finishing touches missing from the room. between 10.30-11.30 everyday there is aqua aerobics with very loud music so it’s not relaxing.

the staff are amazing and the gardens are beautiful

Stayed in April 2024

HUGE HUGE HUGE

Beautiful gardens Good beach Delicious food

Stayed in April 2024

That so many of the pools were underutilized and there was nowhere to have proper swim as the main pool was so crowded and the lap pools were not allowed to be used.

Breakfast and hotel buildings

Stayed in April 2024

A little “enclosed” for our taste, but that is just personal preference

Very clean, great facilities, great breakfast

Stayed in January 2024

The resort was quite busy, lots of people, especially by the main pool and at breakfast which is not something we usually like.

We liked the location and grounds of the resort and the facilities provided. Bali Collection is a close walk and that was a bonus. We ate at Sateria a couple of times and the food was really good. Staff were always friendly.

Stayed in April 2024

The hotel just doesn't feel like a 5-star hotel. Breakfast was very busy (maybe the easter time?), felt like a factory, very slow service and sometimes you had to ask several times to eg get the right coffee. Also just 1-2 different juices, often eg no orange or apple juices, wasn't impressive at all. The service also by the pool as slow, and the restaurant by the beach had very small portions. The other room our family smelled very strongly of mold. The other one had 2 floors and the upstairs (top floor) was very hot so you had to keep the cold aircon (blowing at the bed) on all night. When it rained hard, the bathroom flooded through the roof. Every day I killed 4-5 small bugs in the room. The rooms also felt quite old /dated in general (built in 1985).

The pool was one of the best we have had, especially travelling with the kids. Also the kids club was nice.

Stayed in April 2024

It had a lot of facilities for all types of people.

Stayed in March 2024

Hyperinflated prices and extremely slow for any type of service. Equivalent to $19 for a pizza and $8 for a beer, extortionate. Rooms could 100% do with renovation, although they are spotless clean they are old and outdated with some wood rot and paint peel.

Great location, friendly staff.

Stayed in March 2024

During our stay had to go half a day without water due to some major water pipe leak. Though the inconvenience was unexpected, was hoping the resort had taken some contingency to assist especially for baths and natures call.

Location was great. Staff were friendly and accommodating. Daily in-house activities were fun. The Level experience made it extra special.

Stayed in February 2024

EL Patio restaurant buffet was a little disappointing

Everything else and staff were wonderful

Stayed in March 2024

Room was dated and worn, however it was clean and the bed comfortable. One small drawback was the fact there was only one pool at the hotel accessible for guest who did not have the Level Package, with lots of kids. Despite this I would still recommend the hotel.

Great location and activities to do on-site such as gym, tennis and biking. Enjoyed the herb garden and small animal farm on the property. Staff were all very friendly and courteous. Melia was also a very close walk (5 mins) to the Bali Collection Mall of shops, restaurants and massage spas which offered more affordable food options than purely eating in the hotel.

Stayed in March 2024

The staff at Meliá are so welcoming: the grounds are incredibly beautiful, natural and give a warm and relaxing atmosphere, and the food is the best in Nusa Dua!

Stayed in March 2024

It was a bit outdated in terms of the room itself.

Special thanks to the kids club staff

Stayed in February 2024

A bit run down in places needs modernising

Restaurants and service

Stayed in March 2024

Our stay got off to a rough start. Upon arrival, we were met with a strong mold odor in our first room. While the staff did move us, the replacement felt like a downgrade from our initial booking. Frankly, after this initial inconvenience, we would have expected at least a comparable room, if not an upgrade. The breakfast buffet was also a letdown. It was the least impressive we encountered on Nusa Dua Beach, falling short of other hotels like Sofitel and Westin. To make matters worse, the automatic coffee machines were inexplicably removed from the restaurant. Management's explanation that they couldn't handle demand seemed illogical, especially since we'd witnessed them function perfectly during a previous stay. Adding another machine would have been a simple solution. Their absence made getting coffee a frustrating morning ritual, especially considering the inattentiveness of some F&B staff who were often socializing behind the stations. The quality of the in-room amenities left much to be desired. They felt cheap and inadequate, prompting us to purchase our own at Sensatia in Bali Collection.

The location of the resort is great. The rooms are clean. The gardens are immaculate. The beach is nice. Close to Bali Collection. Love Nusa Dua in general.

Stayed in January 2024

Nothing to dislike.

Good breakfast in restaurant. Bit hit and miss on room service. Cereal with no milk or spoon. Eggs undercooked. Overall pleasant though.

Stayed in March 2024

The restaurants all book out quickly and the menus are limited, so if you prefer to avoid the buffet like we do you need to be organised.

The grounds are beautiful and all of the staff were lovely. We enjoyed the Level experience and were very glad we opted for it. Breakfast at the Sorrento restaurant, the adults only pool and the happy hour drinks and nibbles were all great value adds.

Stayed in March 2024

Perhaps mosquitoes coils or fans placed around the kids club during movie night to prevent the children from being bitten badly. The beach could do with a clean up for the children’s safety.

Child friendly and the staff are incredibly attentive and accommodating and wonderful. The kids club and its activities were splendid. It was safe to drop the kids off while the staff assisted us in looking after them. The even went above and beyond to prepare our room with balloons for my daughters birthday. Thank you for everything!

Stayed in March 2024