Reviews of Hotel Neo Gading Solo This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Jalan Kyai Mojo No. 02, RT 03 rw 12 Pasar Kliwon, Kota Surakarta, 57118 Solo, Indonesia
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Loading...
Reviewed: July 4, 2025 · Stayed in June 2025
Verified reviewReviewed: June 5, 2025 · Stayed in June 2025
Verified reviewReviewed: March 29, 2025 · Stayed in March 2025
Verified reviewLocation
A bit un clean
Dear Valued Guest, Warm greetings from Hotel NEO Gading Solo by ASTON. We would like to thank you for taking the time to share your experience through the customer satisfaction survey and for choosing Hotel NEO Gading Solo by ASTON as your accommodation while in Solo. We have noted some of your complaints for the relevant team to check. We apologize if this has not been in accordance with your expectations during your stay. This will be a motivation for us to always provide the best service to all guests. For further information, please contact our WhatsApp (+62 877-3888-5777) for more detailed information. Thus we convey this greeting, may you always be given health and smoothness in all matters. We are always waiting for your next arrival at Hotel NEO Gading Solo by ASTON. Warm regards Sumarno. Hotel Manager.
Dear Valued Guest, Warm greetings from Hotel NEO Gading Solo by ASTON. We would like to thank you for taking the time to share your experience through the customer satisfaction survey and for choosing Hotel NEO Gading Solo by ASTON as your … Show more
Reviewed: October 10, 2024 · Stayed in October 2024
Verified reviewReviewed: September 27, 2024 · Stayed in September 2024
Verified reviewReviewed: August 11, 2024 · Stayed in August 2024
Verified reviewKudos for the security for fast response to park my car.
Its different with others Neo, I’ve been stayed before.
Dear. Mrs. Anita, Warm greetings from Hotel NEO Gading Solo by ASTON. First of all, we would like to thank you for choosing Hotel NEO Gading Solo by ASTON as your accommodation partner during your recent trip to Solo. We are very happy to welcome you. Thank you for taking the time to fill out the customer satisfaction survey column. We hope you have a pleasant stay with us. We are always waiting for your return to Hotel NEO Gading Solo by ASTON. Warm regards, Sumarno. Hotel Manager.
Dear. Mrs. Anita, Warm greetings from Hotel NEO Gading Solo by ASTON. First of all, we would like to thank you for choosing Hotel NEO Gading Solo by ASTON as your accommodation partner during your recent trip to Solo. We are very happy to … Show more
Reviewed: July 15, 2024 · Stayed in July 2024
Verified reviewReviewed: July 7, 2024 · Stayed in April 2024
Verified reviewThe view from my bedroom is stunning, bed and pillows are very pampering, bedroom’s interior has very relaxing ambience, the electronic equipment is uptodate so it makes me feel to go forward than stuck in the past…
The lobby has no comfort waiting sofa at all…
Dear Mrs. Ratnawati, Warm greetings from Hotel NEO Gading Solo by ASTON. First of all, we would like to thank you for choosing Hotel NEO Gading Solo by ASTON as your accommodation partner during your recent trip to Solo. We are very happy to welcome you. Thank you for taking the time to fill out the customer satisfaction survey column. We hope you have a pleasant stay with us. We are always waiting for your return to Hotel NEO Gading Solo by ASTON. Warm regards, Sumarno. Hotel Manager.
Dear Mrs. Ratnawati, Warm greetings from Hotel NEO Gading Solo by ASTON. First of all, we would like to thank you for choosing Hotel NEO Gading Solo by ASTON as your accommodation partner during your recent trip to Solo. We are very happy … Show more
Reviewed: July 1, 2024 · Stayed in June 2024
Verified reviewWifi is good helfull staf
smelly pillowcase the towels are no longer suitable because the color is not clean
Dear Linda, Warm greetings from Hotel NEO Gading Solo by ASTON. We would like to express our gratitude for taking the time to share our experiences through a customer satisfaction survey and for choosing Hotel NEO Gading Solo by ASTON as your accommodation while in Solo. We have recorded several of your complaints to be checked by the relevant team. We apologize if this has not met your expectations during your stay. This will be a motivation for us to always provide the best service to all guests. Thus we convey this greeting, may you always be given health and smoothness in all things. We always look forward to your next arrival at Hotel NEO Gading Solo by ASTON. Warm regards Sumarno. Hotel Manager.
Dear Linda, Warm greetings from Hotel NEO Gading Solo by ASTON. We would like to express our gratitude for taking the time to share our experiences through a customer satisfaction survey and for choosing Hotel NEO Gading Solo by ASTON as y… Show more
Reviewed: June 25, 2024 · Stayed in June 2024
Verified reviewReviewed: April 17, 2024 · Stayed in April 2024
Verified reviewThe staff is really thoughtful and friendly. I will visit this hotel the next time, that is for sure.
Dear Mrs. Lily, Thank you for leaving us a great review. We're glad you liked your experience, our staff will definitely enjoy reading what you wrote. We put customer experience and satisfaction as our priority and your review reaffirms the hard work we do every day.
Dear Mrs. Lily, Thank you for leaving us a great review. We're glad you liked your experience, our staff will definitely enjoy reading what you wrote. We put customer experience and satisfaction as our priority and your review reaffirms… Show more
Reviewed: April 14, 2024 · Stayed in April 2024
Verified reviewGreat location, good water pressure with sensitive temperature adjustment
Dear Mr Mohd Taufiq, Thanks for living us such a wonderful review. We are thrilled that you loved your experience, our staff will definitely be hapy to read what you wrote.We put our customer experience and satisfaction as our priority, and your review reaffirms the hard work we pun in every day. So thanks for your kind words and we look forward to seeing you again.
Dear Mr Mohd Taufiq, Thanks for living us such a wonderful review. We are thrilled that you loved your experience, our staff will definitely be hapy to read what you wrote.We put our customer experience and satisfaction as our priority, and… Show more
Reviewed: April 6, 2024 · Stayed in April 2024
Verified reviewReviewed: March 28, 2024 · Stayed in February 2024
Verified reviewReviewed: March 11, 2024 · Stayed in March 2024
Verified reviewReviewed: March 8, 2024 · Stayed in March 2024
Verified reviewReviewed: March 6, 2024 · Stayed in February 2024
Verified reviewReviewed: February 18, 2024 · Stayed in February 2024
Verified reviewReviewed: February 18, 2024 · Stayed in January 2024
Verified reviewReviewed: February 15, 2024 · Stayed in February 2024
Verified reviewReviewed: January 28, 2024 · Stayed in January 2024
Verified reviewReviewed: January 25, 2024 · Stayed in December 2023
Verified reviewclean room
bathroom seems like just finished a rush renovation. all the paint were spread in the wall and some other area in bathroom are not neat.
Dear Christina, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. We appreciate your attention to detail and want to assure you that we take your comments seriously. We are sorry to hear about the cleanliness issues in your bathroom. It seems like there were oversights in the renovation process, leading to splatters of paint on the walls and other areas. This is certainly not the standard of cleanliness we strive to maintain, and we regret that it affected your overall experience. Please be assured that we will address this matter with our housekeeping and maintenance teams to ensure that such incidents do not recur. We value your feedback as it helps us improve our services. If there's anything specific you would like to share or if there's anything we can do to make up for this inconvenience, please feel free to contact us directly. We appreciate your understanding and hope to have the opportunity to welcome you again in the future with an improved experience.
Dear Christina, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. We appreciate your attention to detail and want to assure you that we take your comments seriously.… Show more
Reviewed: January 22, 2024 · Stayed in December 2023
Verified reviewComfy bed, location, cleanliness
-
Dear Riwe, Thank you for taking the time to share your positive feedback with us! We are delighted to hear that you found our beds comfortable, appreciated the location, and were satisfied with the cleanliness. Ensuring a comfortable and clean environment is a top priority for us, and we are pleased that you had a positive experience in this regard. Additionally, we take pride in our strategic location, and it's great to know that it contributed to your overall satisfaction. Your kind words motivate us to maintain and even exceed the standards you have come to expect. If you have any further comments or suggestions, please feel free to share them with us. We look forward to welcoming you back for another enjoyable stay.
Dear Riwe, Thank you for taking the time to share your positive feedback with us! We are delighted to hear that you found our beds comfortable, appreciated the location, and were satisfied with the cleanliness. Ensuring a comfortable and … Show more
Reviewed: January 1, 2024 · Stayed in December 2023
Verified reviewStrategic location
Wish there was live music
Dear Maria, Thank you for your comment! We're delighted that you appreciate our strategic location. We hear you on the live music request and will definitely take it into consideration. Stay tuned for potential updates on live music events at our venue.
Dear Maria, Thank you for your comment! We're delighted that you appreciate our strategic location. We hear you on the live music request and will definitely take it into consideration. Stay tuned for potential updates on live music eve… Show more