Jalan Gunung Sahari Raya No 1, 14420 Jakarta, Indonesia
#228 of 531 hotels in Jakarta
Guests' ChoiceBased on 271 hotel reviews
7.2Cleanliness
7.7
Comfort
7.8
Location
7.9
Facilities
7.7
Staff
7.7
Value for money
7.3
Free WiFi
8.0
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End of dialog contentReviewed: 17 April 2024
Gado
IndonesiaParking was not easy to locate. Reception was on a lower floor from where we entered the hotel. Strange but not a show stopper.
Great swimming pool. Great breakfast. Decent location.
Stayed in March 2024
Reviewed: 8 March 2024
Johannes
United Arab Emiratesthe carpets all over the hallways and rooms are old and dusty, rooms are very small and aircon was not be able to create comfortable temperature, however the room rate per night is also not that much, so frankly we cannot expect miracles for that price. the area around the hotel is very disappointing, only local food courts, no restaurants in the area, the mall between novotel and ibis is mainly empty nothing to see there
breakfast was good very good choices of food
Stayed in March 2024
Reviewed: 1 March 2024
Monther
Saudi Arabiabed sheets and towels were over used and need to be be replaced
location next to the mall. staff front desk Idaho is very helpful
Stayed in February 2024
Reviewed: 14 February 2024
بسام
Saudi ArabiaUnfortunately, the air conditioner is bad, not cold, and rain escapes through the room's window
Stayed in February 2024
Reviewed: 2 January 2024
Leandro
ThailandIf you want to explore the city (yes, believe you may have something to see around) this is not the best hotel location.
Stayed in December 2023
Reviewed: 2 January 2024
Herdityo
IndonesiaThe breakfast menu could be better
The facilities was quite good for its class
Stayed in January 2024
Reviewed: 10 December 2023
Tan
MalaysiaFirst day the locate us at Mercure hotel cause pass customer at on staying one night
Easy excess
Stayed in December 2023
Reviewed: 24 November 2023
Athena
United StatesConvenient store located next door. Shopping center had an A&W in it for a dining option. Very easy to arrange a taxi from.
Stayed in September 2023
Reviewed: 13 November 2023
Ahmet
TurkeyDespite my request, they gave me a smokin room. The hotel needs increase the nuber of non smokin rooms.
Breakfast and swimming pool. Personel.
Stayed in November 2023
Reviewed: 10 September 2023
Nirav
IndiaThe overall neighbourhood is not that pretty and only if you have work around this area, I would recommend you to stay here. If you are a vegetarian, then your options at the morning breakfast are super limited! I recommend you DO NOT TAKE THE BREAKFAST OPTION as you would end up not filling your stomach. The breakfast is super heavy on Non-Veg. I booked a Novotel assuming that there would be decent options in vegetarian category but was disappointed!
The hotel is inside the Mangga Dua sqaure so it’s very easy to locate. Now to the hotel, the checkin process was fairly smooth. Did not get an early checkin, so had to wait for the room to be ready. The rooms are spacious and well kept. No complaints regarding the rooms.
Stayed in August 2023
Reviewed: 7 September 2023
Lai
SingaporeBreakfast spread could be improved with more continental selection.
Cleanliness of room is good.
Stayed in August 2023
Reviewed: 21 August 2023
Christophe
United KingdomStaff was great
Stayed in July 2023
Reviewed: 15 August 2023
Mohammed
Libyasome rooms aren't clean, the staff aren't very friendly ... they gave a customer the same room they gave it us, which was a weird and disappointing mistake
The location is very nice, and the price to value is good, in overall it is a good hotel to have a stay in it.
Stayed in August 2023
Reviewed: 6 August 2023
Chris
IndonesiaRooms were small
Pool was good
Stayed in July 2023
Reviewed: 29 June 2023
Susy
United Kingdombreakfast has a lot of choices
a bit dated
Stayed in April 2023
Reviewed: 21 June 2023
Sin
MalaysiaThe Room and the Breakfast not much variety.
Right beside Mangga Dua Square. ITC is the best shopping around that area. Jakarta is very jam everywhere. Please choose carefully the place you would like to go in order to make the right choice for the hotel. Breakfast is normal and sausages will not refill. The room has to upgrade as the carpet is old n look dirty. The only thing to praise is the well trained staffs. Most of them are very friendly and helpful.
Stayed in June 2023
Reviewed: 19 June 2023
Sin
MalaysiaThe bedsheet and the couch need to replenish and the carpet.
The Hotel beds is great. Breakfast is acceptable and the most important thing is the staffs are very friendly.
Stayed in June 2023
Reviewed: 2 June 2023
Aqeel
Saudi ArabiaA/C not cooling, room very far from the elevator, the reception staff when you call 0 not speak English very well.
the size of the room.
Stayed in May 2023
Reviewed: 19 May 2023
Adel
Bahrainthe reception staff and a lot of cockroaches during the breakfast near the food
the location and the rooms is very clean
Stayed in May 2023
Reviewed: 30 April 2023
Amar
Netherlandscleaningness of the room
swimming pool kids corner
Stayed in April 2023
Reviewed: 14 April 2023
Bruno
FranceThe good personnel and good bed
Stayed in March 2023
Reviewed: 24 March 2023
Nur
MalaysiaDisappointed with receptionist. he try to scam me by asking me to pay more. i book 2 rooms via booking.com but he told me that i only book 1 room. shown to him the booking number and yet he ask me to pay extra. please pay first before coming to the hotel. pay through booking.com to avoid this kind of problem. and the breakfast is not clear. we have to pay for 1 more person.
Overall the hotel facilities is beyond my expectation. the room, the breakfast area, the swimming pool view.
Stayed in March 2023
Reviewed: 20 March 2023
Beeforbez
Malaysiathe service for food was very slow
easy to get to Ancol stadium
Stayed in March 2023
Reviewed: 19 March 2023
Nor
SingaporeBreakfast could have more variety, front office staff could be less ‘robotic’ and show more warmth when chatting with me.
Good room space, nice facilities.
Stayed in March 2023
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