We wanted to dine in the restaurant but after we were told we could we then found out we couldn’t so ate in the coffee. shop part of the hotel. Food was average

pool and gym were nice, rooms nice

Stayed in July 2025

profile Qwen3-235B-A22B-2507 11:28 am What I didn’t like about my stay at Santika was the issue with my room request. I had specifically requested a twin bed room when making my reservation through Booking.com. However, upon arrival, the hotel informed me that they could not fulfill this request and claimed there was no such request on their end. When I asked for clarification, they showed me the confirmation sheet from Booking.com, which indeed did not reflect my twin bed preference. This miscommunication between Booking.com and the hotel is what I’m unhappy about. Despite making the request during booking, it wasn’t properly communicated or recorded in a way that the hotel could see and honor it. As a result, I didn’t get the room type I needed, which affected my overall experience. Clearer coordination between the booking platform and the hotel would have prevented this issue.

What I liked about my stay at Santika was that the room was clean and well-maintained, which made for a comfortable and pleasant stay. Additionally, the breakfast offered was good—there was a nice variety of choices and the food was fresh and tasty. These aspects contributed positively to my overall experience despite the earlier issue with the room request.

Stayed in July 2025

I did not like that I requested a twin-bedded room for my colleague, but the hotel failed to fulfill this request, causing inconvenience. Additionally, the check-in process took longer than expected, adding to the frustration upon arrival.

I liked the consistent room standardization across Santika hotels, the delicious and well-organized breakfast, fast and efficient check-out, and the friendly, welcoming security staff at the front desk.

Stayed in July 2025

Yes

Stayed in June 2025

The lady that checked us in was not forthcoming in the hotels amenities and would not give us a second key to access the room, but did give us a blank to keep the electricity going when we were out (my wife was working some so we could not go out separately). The gym lacked equipment and room for a good work out but the cardio equipment looked good. We went to the coffee shop in the lobby at about 3pm and had to wait for about 10 minutes for someone to come take our order then another 15 for the snack to come.

The hotel is nice across the street from a nice park. The room was a good space for the 6 days we were there. The staff for the most part were very friendly. The breakfast was good and the staff at breakfast was very accommodating. The staff at the front of the hotel were excellent very helpful and kept the traffic moving.

Stayed in June 2025

The shower temperature not consistent

The breakfast good

Stayed in April 2025

The location is great, exactly in the middle of the city. The breakfast buffet also great, lots of options.

Stayed in April 2025

Decent hotel with clean and comfortable rooms in the centre of town opposite a park. Some amenities were lacking somewhat like the provided hair dryer was broken and they didn't have any other spare at that time. But otherwise everything was pretty good given the room prices. There are numerous eat outs nearby especially in the evening and the hotel breakfast was more than adequate. In general, a great place to stay in Mataram for a decent price

Stayed in April 2025

Room is spacious and bed is comfortable

Stayed in March 2025

The food was very complete for sahur!

Stayed in March 2025

None

Location and quality of service

Stayed in October 2024

The buffet breakfast was outstanding and included in the price.

Stayed in October 2024

Mostly the breakfast experience

The breakfast place was really grubby. Waiters are obviously overwhelmed. Food was so so

Stayed in August 2024

Just enjoyed my stay

Just enjoyed the vibe of the place. The staff were class.

Stayed in July 2024

The kids and people in the hallways at 4am being loud. Noise, thin walls, woke me up.

Updated hotel, clean, good location, attentive staff.

Stayed in March 2024

I don't like the location of the pool

It is best to have the swimming pool separate from the reception and restaurant facilities

Stayed in February 2024

sometimes the sound from music heard to the room

good

Stayed in November 2023

just in case if you're two young girls like as and you're going to book a driver with the hotel.. be careful because our driver invited us to his home and it was very strange and we didn't feel that comfortable with him

everything was very good

Stayed in October 2023

The room's safe was not working well. The technician came to fix it 2 times. The finding was that the battery run out. Can be improve

Good spread

Stayed in September 2023

My room didn't have a refrigerator :(

The room is comfortable and clean

Stayed in August 2023

during my stay, there was renovation

coffee shop in the lobby

Stayed in August 2023

A light was broken. No small towels provided.

Spacious room. Good illumination. Cozy room and bed. Very nice location

Stayed in August 2023

None

Everything especially the breakfast

Stayed in May 2023

The food choices were limited, some usual western food wasn't there. Tastes good, but less choices. The cleaning staff at the restaurant should be more aware to clean the used table, there was a table that wasn't get cleaned for a quite long time, and I need to remind the staff to clean it and get me some utensils.

The location is great, in the middle of Mataram City. The staff was good and gave nice services. The pool was good, just in the middle of the hotel, where everyone can see you swim. Overall, was a really nice hotel!

Stayed in April 2023