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Reviews of Sheraton Jakarta Soekarno Hatta Airport This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Kawasan Bandara Soekarno-Hatta, Jl. Prof. Dr.Ir. Sedyatmo KM 02, Pajang, Benda, 19110 Tangerang, Indonesia

#2 of 80 hotels in Tangerang

Guests' Choice

Review Score

Based on 385 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    9.2

  • Facilities

    9.2

  • Staff

    9.6

  • Value for money

    8.8

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 21, 2025

    9.0
    Beautiful room and helpfull staff
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    The shuttle.

    We stayed there for only 1 stop over.We loved the room, was excellent, the food was so delicious, and the staff were so helpful, the staff took wheelchair when my mother visited and happily helped and also the reception even took his time to recommended some rest in yogya and our taxi in the morning. the shuttle was a bit complicated. we didn't know where is the meeting point , it was quite walk to get there with our luggage and tiredness from 17 h flight.

    Stayed in September 2025

  • Reviewed: September 20, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe King Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    It’s very beautiful place

    Stayed in July 2025

  • Reviewed: September 17, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe King Room with Lake View
    • Stayed 1 night

    Cleanliness of pool toilets.

    We had a 12 hour layover in Jakarta and the hotel was very close to the airport but without feeling like an airport hotel. We got an early check in as was only staying for the day. The staff were very helpful and the Indonesian food at the restaurant was very good.

    Stayed in September 2025

  • Reviewed: September 14, 2025

    9.0
    Wonderful
    • Family with young children
    • Deluxe King Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    I was expecting to get one last traditional Balinese massage there which I didn't get

    Perfect place to spend a day after travelling a lot before you start exploring Indonesia or as we did - a day before flying back home after spending two weeks into the wild.

    Stayed in September 2025

  • Reviewed: September 14, 2025

    9.0
    Super stay
    • Leisure trip
    • Couple
    • Deluxe King Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    There is music in the pool area, that can be changed a bit I think

    This hotel is something special. The staff is smiling all day and Alfred is one example of them. The female chef and her team bring out delicious plates all day long. The hotel assistant manager is only 24 but very reliable and caring. It’s close by the airport with a sublime shuttle service. Rooms are spacious and cleaned well

    Stayed in September 2025

  • Reviewed: September 4, 2025

    10
    Beautiful hotel close to the airport, with friendly staff, excellent concierge service, plentiful breakfast, and lovely
    • Leisure trip
    • Couple
    • Deluxe Double Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    We had a wonderful stay at this hotel. The property itself is beautiful, with lovely grounds and a great swimming pool, and it’s also very conveniently close to the airport. The staff were all extremely friendly and helpful, and a special mention must go to the concierge team. From patiently waiting to pick us up after a long delay at baggage claim, to carefully looking after our luggage and arranging our return shuttle, their service was outstanding. Breakfast was plentiful, fresh, and delicious, with a wide variety of options to suit many different tastes and nationalities. Overall, this hotel exceeded our expectations. I would definitely recommend it to anyone looking for a comfortable, welcoming place to stay near the airport.

    Stayed in August 2025

  • Reviewed: September 3, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Double Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    Reception staff very helpful and hotel facilities huge and clean also restaurant staff very helpful and very kind with many food selection

    Stayed in September 2025

  • Reviewed: September 1, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe King Room with Terrace
    • Stayed 1 night
    • Submitted from a mobile device

    Just noise of door closing from neighboring rooms in the evening.

    Atmosphere/ambiance of hotel feels like hotel in Bali

    Stayed in September 2025

  • Reviewed: August 31, 2025

    9.0
    Perfect one night stay
    • Business trip
    • Solo traveler
    • Deluxe King Room with Terrace
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Beautiful place, perfect shuttle, breakfast super quality Rooms spacious and up to date

    Stayed in August 2025

  • Reviewed: August 25, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Garden View
    • Stayed 1 night

    excellent breakfast

    Stayed in August 2025

  • Reviewed: August 19, 2025

    9.0
    Very good
    • Leisure trip
    • Travelers with friends
    • Deluxe Double Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    Very good clean and mordern

    Stayed in August 2025

  • Reviewed: August 19, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room with Lake View
    • Stayed 3 nights
    • Submitted from a mobile device

    None

    The services from the staff

    Stayed in August 2025

  • Reviewed: August 18, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room with Garden View
    • Stayed 1 night

    Breakfast was amazing!

    Stayed in July 2025

  • Reviewed: August 18, 2025

    10
    Perfect!
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel breakfast was very rich and varied, and the staff provided excellent service with a very warm and friendly attitude. The location is also very convenient, just a 5-10 minute drive from the airport.

    Stayed in August 2025

  • Reviewed: August 17, 2025

    8.0
    Nice hotel on the airport area
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    The dinner menu is limited, the pizza was not available and served food (nasi goreng ayam) was cold. Shuttle service starts as of 13:30 pm. You if you land in the morning you have to arrange your own transport

    The rooms are renovated and look lovely. Nice place to see passing by planes.

    Stayed in August 2025

  • Reviewed: August 16, 2025

    10
    Great.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    Although it was clean, it still required some more deep cleaning.

    The Musallah and the staff.

    Stayed in August 2025

  • Reviewed: August 15, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    Incredibly handy if you need to stay close to the airport for a night. Great pool and the best breakfast. The room was large and clean. Staff at the reception is lovely.

    Stayed in August 2025

  • Reviewed: August 14, 2025

    10
    Amazing.
    • Leisure trip
    • Couple
    • Deluxe King Room with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    The property is super clean super cosy the staff is super welcoming and nice they even made us a little surprise on the breakfast thank you so much!

    Stayed in August 2025

  • Reviewed: August 13, 2025

    10
    Exceptional
    • Leisure trip
    • Group
    • Deluxe Double Room with Garden View
    • Stayed 1 night

    It is close to the airport which needs a break from the city traffic.

    Stayed in July 2025

  • Reviewed: August 12, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    Only thing. Doors to the room very quite heavy so could hear lots of them banging when people open/closed them.

    Booked this as a transit hotel. It exceeded our expectations, staff couldn't have done more for us, they were attentive and so polite. The hotel was spotless and very clean. Food was good too.

    Stayed in August 2025

  • Reviewed: August 12, 2025

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Deluxe Double Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    Couldn't open the windows of the room

    Comfortable and good value for money

    Stayed in August 2025

  • Reviewed: August 11, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room with Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    Our room key stopped working before we checked out. This was a pain as we left our cases in the room to go to breakfast. Then couldn't access the lift or get back in our room to get the cases.

    Loved the location to the airport. Staff were fabulous. Very helpful Hotel very clean

    Stayed in August 2025

  • Reviewed: August 10, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    Shower floor floods

    Nice clean good staff

    Stayed in August 2025

  • Reviewed: August 4, 2025

    10
    Really nice experience
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel is really nice, staff very helpfull and polite. Rooms were rally comfortable and a lot of facilities! We went with our 4 years old daughter and she had a really good time at the pool also. Breakfast was nice and they have a free shuttle to pick up and drop to the airport.

    Stayed in August 2025

Showing 1 - 25

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