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Reviews of Sri Phala Resort & Villa 3 stars

Jalan By Pass Ngurah Rai 35,Sanur, 80228 Sanur, Indonesia

#38 of 74 hotels in Sanur

Guests' Choice

Review score

Based on 79 hotel reviews

8.3

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    8.4

  • Location

    7.7

  • Facilities

    8.3

  • Staff

    9.3

  • Value for money

    8.2

  • Free WiFi

    7.5

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Showing 1 - 55

  • Reviewed: 22 June 2018

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Very hard bed and pillows like rocks. Food only so so as Restaurants in Sanur of very good quality for same price.

    Quiet and pretty. Beautifully kept pools. Attentive staff.

    Stayed in June 2018

  • Reviewed: 23 September 2017

    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 4 nights

    bathroom was very old , needs a new one , room smelt of mould on arrival and rooms are very tired . Not worth the $ we paid in comparison to other hotels in area. I looked and asked prices whilst in Sanur. Staff fantastic.

    staff and pool area , not big but relaxing gardens.

    Stayed in September 2017

  • Reviewed: 27 July 2017

    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Appeared to be a very family orientated hotel were the children took over both of the pools running around jumping,splashing which made it difficult to lay by the pool reading on the sun beds without getting wet. Not enough sun beds for the amount of guests staying in the hotel.

    The rooms were extremely large,the gardens in the resort,the resort had 2 pools. Staff were very friendly.

    Stayed in July 2017

  • Reviewed: 18 July 2017

    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 3 nights

    the AC took a full 24h to cool the extremely heated room down as all the heat radiated from the walls. I would have appreciated if the staff had cooled the room down before, so I wouldn't have had a sweat drenched first night.

    Breakfast is simple but good. The higher category double rooms with balcony near the second pool are just superb. I loved staying there and will definitely stay there again.

    Stayed in June 2017

  • Reviewed: 6 July 2017

    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 7 nights

    The room was spotlessly clean but the resort was a bit 'tired' which in itself wasn't a problem - it just felt a bit dated. The staff worked extremely hard to make the stay enjoyable.

    The staff were all lovely - very eager to please and permanently smiling.

    Stayed in July 2017

  • Reviewed: 10 June 2017

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights

    Black out curtains would be really good in the bedroom

    Staff were very friendly and efficient throughout the hotel. Food and drink were excellent and excellent value. It is only a two minute walk from the boats to the islands

    Stayed in June 2017

  • Reviewed: 3 June 2017

    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Some of the rooms needed some maintenance done I had a two bedroom villa and the upstairs room air con did not work and the could not fix it so they gave me another deluxe room that I used to sleep in and my daughter stayed in the villa they just need to make sure things are maintained. The breakfast was the same everyday so staying seven days it became a little boring.

    I loved the friendliness of the staff they tried their best to make you feel welcome and they were always smiling and saying good morning, the air con upstairs did not work but they tried their best to offer myself another room close to the villa where my daughter was staying the gardens were beautiful and the swimming pool at the front very inviting they also arranged a birthday cake for my daughter and brought it to the room and sang happy birthday

    Stayed in June 2017

  • Reviewed: 27 April 2017

    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Nothing! Will definitely stay again next time I go to Sanur.

    Super friendly and helpful staff. Quiet. Good internet. Very nice breakfast. Near beach and some nice restaurants. Great value for money. I had a workshop at the Inna Grand hotel and used this as a base. Less than 10mins walk along a quiet road.

    Stayed in April 2017

  • Reviewed: 2 April 2017

    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 2 nights

    Loved everything!

    Staff were amazing! Very kind and helpful. Location is great a short 5 min walk to the beach. Food was good, room was huge and both pools were clean and perfect temp for cooling down. They went above and beyond in service they arranged pick up for fast boats and allowed us to keep our bags at the hotel after we checked out and headed to Gili islands for a few days. When we returned they welcomed us back like old friends and allowed us to shower for free and assisted us with calling taxis to airport. Highly recommend this hotel!

    Stayed in March 2017

  • Reviewed: 22 September 2016

    • Leisure trip
    • Couple
    • Early Booker Hot Deal - Superior Double or Twin Room
    • Stayed 21 nights

    The bath was not attended to during our 3 wks. stay However they did replace the shower curtain with a new one when requested.

    Crystal clear and clean pools, in a lush tropical setting attended to daily. All linen and towels were changed each day by a group of friendly staff. A truly boutique hotel at a reasonable price.

    Stayed in September 2016

  • Reviewed: 21 September 2016

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 8 nights

    Safety railings needed on steps, Difficult access in & out of the Lobby pool

    The food was great & staff very friendly & helpful. A nice compact small resort, location was OK. for us

    Stayed in September 2016

  • Reviewed: 15 August 2016

    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Clean facilities. Excellent staff. Excellent food. Best happy hour prices. Fantastic location. Excellent for our family with a young son. Will come again.

    Stayed in August 2016

  • Reviewed: 22 July 2016

    • Leisure trip
    • Family with young children
    • Special Offer - Family Package at Two Bedroom Garden Villa
    • Stayed 27 nights
    • Submitted via mobile

    - The pools weren't very clean. Pool maintenance could be better

    - Really nice Balinese atmosphere (in contrast to many other hotels) - Super friendly & helpfull staff!! - Very comfortable spacious garden villas

    Stayed in July 2016

  • Reviewed: 21 February 2018

    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Over priced, needs some maintenance

    Very beautiful garden and pool

    Stayed in February 2018

  • Reviewed: 18 November 2017

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Great service

    Stayed in November 2017

  • Reviewed: 18 October 2017

    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Relax vibe. Great breakfast

    Stayed in October 2017

  • Reviewed: 29 September 2017

    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Staff were wonderful and rooms very spacious and clean.

    Stayed in September 2017

  • Reviewed: 31 May 2017

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bed was not so good. Mattress was hard and not much padding.

    Is a nice Balinese place to stay... wouldn't change a thing..

    Stayed in May 2017

  • Reviewed: 22 May 2017

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 7 nights

    The position of the resort. Situated on a busy road. Felt a bit confined. Not a lot of grass area. Very old resort.

    The staff were very friendly.

    Stayed in May 2017

  • Reviewed: 18 March 2017

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Room was perfect nice bed

    Stayed in March 2017

  • Reviewed: 21 February 2017

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast just ok

    Nice big bed

    Stayed in February 2017

  • Reviewed: 16 February 2017

    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Some of the outside walls can be cleaned of algae

    Staff and nice setting

    Stayed in February 2017

  • Reviewed: 13 February 2017

    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 1 night

    Good beds

    Stayed in February 2017

  • Reviewed: 11 February 2017

    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    A little bit outside of Sanur area

    Nice staff, clean rooms, breakfast is gret

    Stayed in February 2017

  • Reviewed: 26 December 2016

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 19 nights
    • Submitted via mobile

    Everything was perfect, the staff are extremely friendly and helpful. Excellent place to stay.

    Stayed in December 2016

  • Reviewed: 12 November 2016

    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Internet very weak in the room

    The staff, the garden, facilities

    Stayed in November 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 26 May 2016

    • Leisure trip
    • Solo traveller

    No restaurant or bar open on the resort after 9pm.

    Quality of the room - very large and spacious. Nice swimming pool. Staff were very friendly and helpful.

  • Reviewed: 4 May 2016

    • Leisure trip
    • Group

    Check in poor, did not ruin thru' service anm internet; Very Poor Internet connection, limited to half an hour a day; no international electrical adaptors for loan available; rooms ensuite bathroom very dated; beds not comfortable. The hotel driver assigned to take us to our next hotel although payment made at hote on check out demanded more and not friendly at all! It is a 500m walk to the beach which can be rather hot during daytime.

    Breakfast Buffet selection was limited but what was available was good and breakfast restaurant staff very helpful.

  • Reviewed: 19 January 2016

    • Leisure trip
    • Solo traveller

    No WiFi in room or anywhere except for the lobby Hard beds but spacious room with traditional Bali feel

    The gardens proximity to beach and large rooms deluxe rooms lovely Superior rooms were large but basic motel style Pretty pool area

  • Reviewed: 17 January 2016

    • Leisure trip
    • Couple

    Food was very poor at restaurant for dinner. We were the only diners on our evening but food was very poor

    Lady at front desk was amazing. So helpful and friendly

  • Reviewed: 10 January 2016

    • Leisure trip
    • Family with young children

    Showers not clean from previous guest , ( hair left in drain) upstairs air conditioning not working correctly. Need fans in dinning area.

    Gardens, breakfast was good nice clean pools

  • Reviewed: 5 January 2016

    • Leisure trip
    • Couple

    Furniture in the room, bathroom seem outdated and worn out and not very clean. We had to change first offered suite cause it smelled strange.

    This hotel is like oasis in the middle of town. Lovely lush tropical garden, nice butique feeling. Very clean pool, nice cocktails and very friendly staff! It was so nice there e did not even go to the beach:-) Rooms are really big and we loved the balcony!

  • Reviewed: 29 December 2015

    • Leisure trip
    • Family with older children

    mosquito-infested, run-down, poor maintenance, constantly failing aircon, bad onsite restaurant, poor customer service run by people with little training in hotel management.

    Resort has beautiful and well-manicured gardens .

  • Reviewed: 16 October 2015

    • Business trip
    • Group

    The room was so big that I didn't see my friends at all. The bathroom was really big with huge bath tub and a exterior shower. The people were very nice.

  • Reviewed: 6 September 2015

    • Leisure trip
    • Group

    Rooms did smell a bit stuffy when we went out for the day.

    Great service and value for money. Lovely staff and great, quiet property. Would recommend to everyone going to Bali.

  • Reviewed: 5 August 2015

    • Leisure trip
    • Group

    We would have liked the bathrooms to have had a good scrub and some bleach/antiseptic, not just a wipe over.

    We loved the resort and would stay again.

  • Reviewed: 29 July 2015

    • Leisure trip
    • Family with young children

    We could walk to the beach and/or nearby restaurants within in 5-7 minutes. the staff were extremely polite and helpful. The front reception organised a driver to take us to Amed on our day of departure - great, friendly driver who took us to a few nice stops on the way (in Ubud). Breakfast menu and coffee were fantastic! Lunch and Dinner menu were too. Great value.

  • Reviewed: 17 July 2015

    • Leisure trip
    • Family with older children

    Nothing!!

    We booked the family room and was so happy with the size!! Pool was lovely with sun on it all day!! The staff really are so welcoming. It's very close to the beach so booking to go out to see the dolphins in the morning is a must!! Food was great and breakfast which comes with price of room was delious and great size!! Highly recommend this hotel and would stay again!!.. Thank you for your kindness Sri Phala!!

  • Reviewed: 16 July 2015

    • Leisure trip
    • Couple

    Amplified Muslim praying nearbye was annoying and invasive. Main road location isn't great but the hotel itself is quiet. Breakfast was very average. Wifi worked ok but keeps dropping out every few minutes.

    Very clean rooms and pools. Staff were really friendly and helpful

  • Reviewed: 1 April 2015

    • Leisure trip
    • Family with older children

    If you are looking to stay in sanur this isnt it the town centre.but they do a free drop off to town twice a day.

    Traditional balinese villas.nice pools.friendly helpfull staff.

  • Reviewed: 13 February 2015

    • Leisure trip
    • Family with older children

    nothing

    Clean and spacious rooms, 2 pools to choose from and a very peaceful garden setting. Breakfast was enjoyable and the staff were very helpful. The beach was a short walk away and we could walk along the beach to get to the main strip in approx 15 mins, with lots of places to stop to eat or for a drink along the way.

  • Reviewed: 27 January 2015

    • Leisure trip
    • Family with young children

    the location even though only 5 mins walk to the beach, this part of Sanur is not as pleasant as further south. Wifi was challenging.

    The two pools were great for the children, and the buffet breakfast was delicious. Staff were courteous

  • Reviewed: 4 January 2015

    • Leisure trip
    • Family with older children

    Wifi was a bit hit and miss at times.

    The property was lovely with great friendly staff, and in easy walk to the beach and ferry. We enjoyed the relaxed atmosphere and pools. Rooms were clean and roomy.

  • Reviewed: 12 May 2016

    • Leisure trip
    • Family with older children

    excellent service, friendly staff, lovely breakfast

  • Reviewed: 5 May 2016

    • Leisure trip
    • Family with older children

    Towels need replacing

    Two pools and large rooms. Mini at reception is a beautiful person and very helpful. Easy acessvto beach and shopping precinct

  • Reviewed: 17 March 2016

    • Leisure trip
    • Family with older children

    The staff that met us at 11pm not friendly first impression was omg &entance looked shabby but next morning staff nice & nice inside

  • Reviewed: 1 January 2016

    • Leisure trip
    • Couple

    Fantastic setting .beautiful gardens .great breakfast

  • Reviewed: 15 November 2015

    • Group

    Very friendly staff.

  • Reviewed: 1 November 2015

    • Leisure trip
    • Family with older children

    There were Mosquitos in the room.

    The personel were very polite and helpfull

  • Reviewed: 9 August 2015

    • Business trip
    • Solo traveller

    There are mosquitoes in the room.

    Nearby KFC outlet and mosque

  • Reviewed: 5 July 2015

    • Leisure trip
    • Couple

    Bathroom needs a renovation flooded each time you had a shower

    Very friendly staff, hotel grounds were very well maintained rooms clean an very roomy.

  • Reviewed: 28 June 2015

    • Leisure trip
    • Family with young children

    Pool

  • Reviewed: 28 February 2015

    • Leisure trip
    • Family with older children

    Quiet place not far from the beach with a friendly staff

  • Reviewed: 28 January 2015

    • Leisure trip
    • Family with older children

    A bit far away from town center. Breakfast was not so good.

    Nice Ressort, not so big.

  • Reviewed: 16 January 2015

    • Leisure trip
    • Family with older children

    One pool was old water and my son got a sinus infection from it

    The staff are great and there to please with a smile

There are also 8 reviews without text. These impact the overall review score.

Showing 1 - 55

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