Reviews of Zest Harbour Bay Batam by Swiss-Belhotel International This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Dear Valued Guest, Warmest Greetings from Zest Hotel Harbour Bay, Batam. Thank you for staying with us and for taking the time to provide your valuable feedback. We are truly pleased to know that you felt convenient and safe throughout your stay, and that our team members were able to assist you with helpful service. Ensuring that our guests feel comfortable and well taken care of is always our top priority, and it is wonderful to hear that this was reflected during your visit. At the same time, we sincerely regret the inconveniences you experienced with several aspects of the room. We apologize for the shower tap not functioning properly, as we understand how important it is for our guests to enjoy a smooth and comfortable bathing experience. Our maintenance team has been informed and will ensure immediate improvements to avoid recurrence in the future. We are also sorry to hear that the towels did not meet your expectations. Cleanliness and hygiene are extremely important to us, and we are already reviewing our laundry procedures as well as the replacement cycle for linens to ensure a fresher and more comfortable experience for all our guests. Regarding the ventilation in the smoking rooms, we deeply appreciate you pointing this out. We recognize that proper airflow is necessary to maintain a pleasant environment, and we will carefully assess the current system to explore solutions that can better accommodate guests who choose smoking rooms, while maintaining comfort for everyone. Your detailed feedback is truly valuable to us, as it highlights the areas where we are doing well and, more importantly, the areas where we need to improve. Please rest assured that we take your comments seriously and will use them to enhance both our facilities and our services. Once again, thank you for sharing your experience. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a much improved stay. Warm Regards, Miko Front Office Manager

Dear Valued Guest, Warmest Greetings from Zest Hotel Harbour Bay, Batam. Thank you for staying with us and for taking the time to provide your valuable feedback. We are truly pleased to know that you felt convenient and safe throughout you… Show more

Dear Mr. Arjen, Warmest Greetings from Zest Hotel Harbour Bay, Batam. Thank you for taking the time to share your review with us. We are pleased to know that you found our hotel to meet your expectations and that your overall experience was positive. We appreciate your candid comment regarding the hotel not being brand new. While we may not be a newly built property, we place great importance on maintaining our facilities to ensure cleanliness, comfort, and functionality for all our guests. Your observation serves as a valuable reminder for us to continue our ongoing upkeep and improvements. Your balanced feedback is greatly valued, as it helps us maintain the quality of our service and facilities. We look forward to welcoming you back to Zest Hotel Harbour Bay for another pleasant stay in the future. Warm Regards, Miko Front Office Manager

Dear Mr. Arjen, Warmest Greetings from Zest Hotel Harbour Bay, Batam. Thank you for taking the time to share your review with us. We are pleased to know that you found our hotel to meet your expectations and that your overall experience wa… Show more

Dear Mr. SoonHoe, Warmest Greetings from Zest Hotel Harbour Bay, Batam. Thank you for taking the time to share your feedback regarding your recent stay at Zest Harbour Bay. We are delighted to hear that you found the bed comfortable and appreciated the quality of the pillows. Your comfort is very important to us, and it’s always rewarding to know that we met your expectations in this regard. With regard to your comment about the mini refrigerator, kindly be informed that this facility is available exclusively in our Superior Room category. Should you choose to stay with us again, we would be pleased to assist you in selecting a room type that better suits your preferences. We sincerely appreciate your feedback, as it helps us in our continuous efforts to enhance the quality of our service. We look forward to the opportunity of welcoming you back in the near future. Warm Regards, Miko Front Office Manager

Dear Mr. SoonHoe, Warmest Greetings from Zest Hotel Harbour Bay, Batam. Thank you for taking the time to share your feedback regarding your recent stay at Zest Harbour Bay. We are delighted to hear that you found the bed comfortable and app… Show more

Dear Mr. Manmohan Shetty, Warmest Greetings from Zest Hotel Harbour Bay, Batam. Thank you for sharing your feedback following your recent stay with us. We are delighted to know that you appreciated our convenient location — it is always our goal to provide our guests with easy access to the best that Batam has to offer. We also value your constructive comment regarding our breakfast offerings. Your suggestion to cater more to continental tastes is greatly appreciated, and we will certainly take it into consideration as we continue to improve and enhance our menu selection. It was a pleasure having you with us, and we hope to welcome you back again soon for an even more enjoyable experience. Warm Regards, Miko Front Office Manager

Dear Mr. Manmohan Shetty, Warmest Greetings from Zest Hotel Harbour Bay, Batam. Thank you for sharing your feedback following your recent stay with us. We are delighted to know that you appreciated our convenient location — it is always ou… Show more

Dear Mr. Yee, Warmest Greetings from Zest Hotel Harbour Bay, Batam. Thank you for your kind feedback regarding your stay at Zest Hotel Harbour Bay Batam. We are delighted to hear that you found our hotel to be clean and appreciated our convenient location near the ferry terminal. Our team takes great pride in maintaining a high standard of cleanliness throughout the property to ensure every guest enjoys a comfortable and pleasant stay. We also understand how important location is, especially for travelers, and we are glad that our proximity to the ferry terminal made your visit more convenient. Your positive comments motivate us to continue providing excellent service and a welcoming environment for all our guests. We look forward to welcoming you back in the near future and hope to make your next stay even more enjoyable. Warm Regards, Miko Front Office Manager

Dear Mr. Yee, Warmest Greetings from Zest Hotel Harbour Bay, Batam. Thank you for your kind feedback regarding your stay at Zest Hotel Harbour Bay Batam. We are delighted to hear that you found our hotel to be clean and appreciated our con… Show more

Dear Mr. Azman Zainal, Warmest Greetings from Zest Hotel Harbour Bay, Batam. Thank you for taking the time to share your kind feedback. We are truly pleased to hear that you had such a positive experience during your stay with us. It’s wonderful to know that you liked the room and found it to be very clean and comfortable. We’re also delighted that you enjoyed our breakfast offerings, we strive to provide a wide variety of quality options to start the day right. Most importantly, your kind words about our staff mean a great deal to us. Our team works hard to ensure all our guests feel welcomed and well taken care of, so your recognition is deeply appreciated. We are especially grateful for your note that there were no negatives during your stay. Comments like yours are incredibly motivating for all of us, and they encourage us to maintain the high standards we aim for every day. Thank you once again for your generous review. We look forward to welcoming you back in the near future and hope your next stay will be just as pleasant. Warm Regards, Miko Front Office Manager

Dear Mr. Azman Zainal, Warmest Greetings from Zest Hotel Harbour Bay, Batam. Thank you for taking the time to share your kind feedback. We are truly pleased to hear that you had such a positive experience during your stay with us. It’s won… Show more

Dear Mr. Tee, Warmest Greetings from Zest Hotel Harbour Bay, Batam. Thank you for sharing your valuable feedback. We are glad to hear that you appreciated our strategic location and the wide range of amenities we offer. However, we sincerely apologize for the issues you experienced with the toilet, door, and air conditioning. Your comments regarding the ageing facilities and maintenance concerns have been taken seriously and shared with our maintenance team for immediate attention and improvement. We appreciate your honest feedback as it helps us enhance our services and facilities. We hope to have the opportunity to welcome you back in the future with a much-improved experience. Warm Regards, Miko Front Office Manager

Dear Mr. Tee, Warmest Greetings from Zest Hotel Harbour Bay, Batam. Thank you for sharing your valuable feedback. We are glad to hear that you appreciated our strategic location and the wide range of amenities we offer. However, we sincere… Show more

Dear Mrs. Sabrinah, Warmest Greetings from Zest Hotel Harbour Bay, Batam. Thank you for taking the time to share your experience with us. We’re pleased to hear that you appreciated our strategic location, with convenient access to nearby shops, restaurants, and transportation options like Grab. It’s great to know that our location contributed positively to your stay. We sincerely apologize for the inconvenience caused by the power trip during your visit. To clarify, the issue was due to a temporary power interruption from the local electricity provider (PLN). In such cases, our system is designed to automatically switch to a backup generator (genset) to minimize disruption. We understand how unexpected this can be, and we appreciate your patience and understanding. Regarding toiletries, we provide a 2-in-1 shampoo and body wash, and we will work on ensuring this is clearly communicated in the room. Your comment on maintaining toilet cleanliness is also well taken — we are reinforcing our housekeeping procedures to ensure all facilities remain spotless at all times. Thank you once again for your valuable comments. Your feedback helps us improve, and we look forward to welcoming you again for an even better experience. Warm Regards, The Management

Dear Mrs. Sabrinah, Warmest Greetings from Zest Hotel Harbour Bay, Batam. Thank you for taking the time to share your experience with us. We’re pleased to hear that you appreciated our strategic location, with convenient access to nearby sh… Show more

Dear Mr. David, Warmest Greetings from Zest Hotel Harbour Bay, Batam. Thank you for taking the time to share your feedback. We are delighted to hear that you appreciated the cleanliness, quiet atmosphere, efficient layout, and the quality of our housekeeping. It's especially rewarding to know that you had no negative impressions of your stay. Your kind words motivate our team to continue delivering excellent service. We look forward to welcoming you back in the future. Warm Regards, The Management

Dear Mr. David, Warmest Greetings from Zest Hotel Harbour Bay, Batam. Thank you for taking the time to share your feedback. We are delighted to hear that you appreciated the cleanliness, quiet atmosphere, efficient layout, and the quality … Show more

Dear Mr. Trade, Warmest Greetings from Zest Hotel Harbour Bay, Batam. Thank you for taking the time to share your positive feedback. We are truly pleased to hear that you found our location convenient. We understand how important accessibility and ease of travel are for our guests, and we’re glad this added to the enjoyment of your stay. It’s also wonderful to know that you had no negative comments , your satisfaction is our top priority, and feedback like yours motivates our team to continue providing excellent service and hospitality. We sincerely appreciate your support and look forward to the pleasure of welcoming you back in the near future. Warm Regards, The Management

Dear Mr. Trade, Warmest Greetings from Zest Hotel Harbour Bay, Batam. Thank you for taking the time to share your positive feedback. We are truly pleased to hear that you found our location convenient. We understand how important accessibi… Show more

Dear Mr/s. Ieqa8686, Warmest Greetings from Zest Hotel Harbour Bay, Batam. Thank you for taking the time to share your positive feedback. We are truly pleased to hear that you found our location convenient, especially being close to the ferry terminal and surrounded by a variety of dining options. We understand how important accessibility and ease of travel are for our guests, and we’re glad this added to the enjoyment of your stay. It’s also wonderful to know that you had no negative comments , your satisfaction is our top priority, and feedback like yours motivates our team to continue providing excellent service and hospitality. We sincerely appreciate your support and look forward to the pleasure of welcoming you back in the near future. Warm Regards, The Management

Dear Mr/s. Ieqa8686, Warmest Greetings from Zest Hotel Harbour Bay, Batam. Thank you for taking the time to share your positive feedback. We are truly pleased to hear that you found our location convenient, especially being close to the fe… Show more