The Promenade, Salthill, Galway, Ireland
#14 of 45 hotels in Galway
Guests' ChoiceBased on 1603 hotel reviews
8.3Cleanliness
9.0
Comfort
8.9
Location
9.3
Facilities
8.6
Staff
9.0
Value for money
7.9
Free WiFi
9.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 19, 2024
Joan
IrelandSpacious rooms
Stayed in April 2024
Reviewed: April 4, 2024
Tara
IrelandThis hotel is excellent location, The leisure center and spa.
Stayed in March 2024
Reviewed: April 2, 2024
Bryan
IrelandThe bar food wasn't great.
The location is excellent. The facilities were very good. The breakfast was very nice and there was good choice.
Stayed in March 2024
Reviewed: March 25, 2024
Eleanor
United KingdomWe had been told that we were to get a sea view room which didn’t happen and when we arrived staff member said the hotel was full so we knew that there was n chance of getting a room swap, so we were disappointed with this !!!
Location and rooms excellent, staff very helpful and friendly
Stayed in March 2024
Reviewed: March 24, 2024
Denis
IrelandYour toaster that gives burnt toast
Stayed in March 2024
Reviewed: March 23, 2024
Brenda
IrelandThe curtains left In light so I was awake Earley and they did not close properly.
Bed comfy
Stayed in March 2024
Reviewed: March 23, 2024
John
United KingdomLoved the location, staff and freindlyness
Stayed in March 2024
Reviewed: March 22, 2024
Reddan
IrelandThe spray from the shower head was poor.
The breakfast was really nice
Stayed in March 2024
Reviewed: March 19, 2024
Jacqueline
United KingdomNothing
Only stayed for one night but good location and clean, comfortable rooms. Breakfast was excellent and all staff were friendly and professional
Stayed in March 2024
Reviewed: March 19, 2024
Rita
Irelandfried egg cold mushrooms cold
Variety in all fruits granola porridge Irish breakfast
Stayed in March 2024
Reviewed: March 19, 2024
Emir
IrelandAll hotels in Ireland are over priced at the moment in my opinion.
Small touches like complimentary water, etc in the room. The view from room was amazing. Bed very comfortable.
Stayed in March 2024
Reviewed: March 16, 2024
Deirdre
IrelandI paid for a family room. The main bedroom was beautiful. Unfortunately, the family room that my colleague and I shared was very cold and not as attractive as the main bedroom. Our room was very cold in the morning and at night while the main bedroom was just right.
Location was fabulous. Breakfast was delicious
Stayed in March 2024
Reviewed: March 5, 2024
Úna
IrelandBreakfast was amazing, great accommodation for a coeliac! Pool was nice. Bed very comfy!
Stayed in March 2024
Reviewed: March 5, 2024
Raili
FinlandI liked all.
Location is very good, nice walk to the city centre. I like the size of the room, it was big enough not to be stuffy. And the breakfast was excellent. We didn't have time to try the other facilities.
Stayed in March 2024
Reviewed: February 29, 2024
Jesse
United States of AmericaNothing stands out
Amenities, staff, service, value, rooms and cleanliness
Stayed in February 2024
Reviewed: February 28, 2024
Adele
United KingdomNothing if being picky Coffee at breakfast wasn’t great .
Seafront location - big rooms and common areas . Nice breakfast , large selection
Stayed in February 2024
Reviewed: February 27, 2024
Thomas
United KingdomVery little car parking spaces for the disabled personnel that we could see
We loved the unique area your hotel is situated lovely views across the bay and a quiet area
Stayed in February 2024
Reviewed: February 25, 2024
Charlie
IrelandBar food could have been hotter.
Everything was good service and staff were pleasant.
Stayed in February 2024
Reviewed: February 22, 2024
Sinead
IrelandThe bar food could have been better along with the service. Also the fresh fruit salad wasn't up to scratch..
I really enjoyed the leisure facilities and our room and nice and comfortable with plenty of space .
Stayed in February 2024
Reviewed: February 18, 2024
Neil
IrelandDisappointing that another Galway hotel doesn’t notify guests in advance of renovation work. The last one I had this issue with was Jury’s Inn, where I won’t be staying again. Here, there was a sign to the front of the lobby area re renovations being underway that I didn’t see until the morning after I arrived, which was after being woken up by drilling at 9am. I contacted reception to complain about this and was told that the manager would speak to me about the issue. The following morning, the loud drilling noise sounded once at 830am, then was shut off, before continuing from 930am until my late checkout at 2pm. I paid 25 euro for my late checkout at reception the day beforehand, but housekeeping still tried to come into my room twice between noon and 2pm, so it doesn’t seem like they were notified. When I did check out, there was no mention of the noise, nor my complaint, and certainly no offer of a partial refund. I would not have paid nearly 300 euro for 2 nights if I’d known my alarm clock would be loud drilling on both mornings, nor 25 euro for a late checkout for it to be interrupted twice. There needs to a notification of renovation works on this site pre booking — and prices should reflect the disrupted service. Because the hotel itself is beautiful and the setting, Galway Bay, is beautiful, I will not be discounting this hotel for future stays. However, I am both disappointed and annoyed by this poor service.
Fabulous setting and facilities
Stayed in February 2024
Reviewed: February 16, 2024
Hildur
IcelandLoved everything
Stayed in February 2024
Reviewed: February 13, 2024
Patricia
IrelandGreat breakfast. Lovely bar. Room a little dated but clean and comfortable
Stayed in February 2024
Reviewed: February 13, 2024
Mary
IrelandVery nice aspect from our room.
Stayed in February 2024
Reviewed: February 12, 2024
Sean
IrelandStorage heaters in the room ware hard to regulate, no timer.
Location was excellent. Breakfast was delicious. Staff were very friendly and helpful.
Stayed in February 2024
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