Lough Atalia Road, Galway, Ireland
#22 of 46 hotels in Galway
Guests' ChoiceBased on 3650 hotel reviews
8.2Cleanliness
8.9
Comfort
8.9
Location
9.3
Facilities
8.7
Staff
8.9
Value for money
7.6
Free WiFi
8.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 22, 2024
Christopher
IrelandThe only tiny issue we had was with the bar, after ordering 2 glasses of Pinot Grigio we noticed that the glasses were very dirty and after bringing it back we got given 2 more dirty glasses and also the staff were not the nicest in the bar. But other than that the stay was perfect.
Staff were so nice and welcoming at reception, and we were also given a free upgrade which was a very nice surprise. The hotel is in an ideal location with gorgeous rooms and the views were amazing from our room. The price of the room was incredibly reasonable and we will definitely be back!
Stayed in April 2024
Reviewed: April 21, 2024
Richard
IrelandNothing
Great location
Stayed in April 2024
Reviewed: April 21, 2024
Gavin
IrelandGreat location, very comfortable rooms and lovely staff.
Stayed in April 2024
Reviewed: April 20, 2024
Ann
ItalySuper friendly staff and modern comfortable accommodation. Great spa too.
Stayed in April 2024
Reviewed: April 18, 2024
Jennings
United KingdomNothing
It was a really good experince.
Stayed in April 2024
Reviewed: April 17, 2024
Robert
Irelandweather
location
Stayed in April 2024
Reviewed: April 17, 2024
Jarlath
Irelandstff excellent and location ideal
Stayed in April 2024
Reviewed: April 17, 2024
Cathy
United KingdomPrice of the breakfast. We didn't book with breakfast and while my error I couldn't change on arrival so had to pay £23.00 EACH for two days. Very over priced and I feel this is a way to make money, not with the guest in mind.
Location. Good service.
Stayed in April 2024
Reviewed: April 15, 2024
Sinead
IrelandNothing it was lovely.
The location was amazing so close to everything and city centre. Inside the hotel itself was stunning.
Stayed in March 2024
Reviewed: April 14, 2024
David
IrelandNot much
Bed and room
Stayed in April 2024
Reviewed: April 8, 2024
Ada
United KingdomReally nice hotel. Clean, comfortable, lovely staff, great breakfast, good location - everything we wanted.
Stayed in April 2024
Reviewed: April 7, 2024
Sinead
IrelandService was slow in the bar for dinner, but food was OK.
Large comfy room. Great pool and spa facilities - would recommend a facial and the thermal suites. Breakfast was nice, short walk into town.
Stayed in February 2024
Reviewed: April 5, 2024
O'reilly
IrelandFree room upgrade
Stayed in April 2024
Reviewed: April 4, 2024
Cullum
IrelandThe pillows
Great location, safe environment, spa is amazing and the staff were helpful and friendly
Stayed in April 2024
Reviewed: April 4, 2024
Andrew
United KingdomMassages was dear and wasn’t great. Could have had better for cheaper elsewhere.
Close to town and was clean and modern
Stayed in April 2024
Reviewed: April 2, 2024
Kacey
IrelandNo complaints but Pool was quite cold so couldn’t stay in it for long and that’s a huge downfall for us as we love the pools when we’re away. Pillows were also quite flat
Hotel room was fabulous and was super clean! Breakfast was fab and had a lot to choose from. Decor was stunning too. Staff were all so friendly and helpful, I planned the stay for my boyfriends birthday and I had paid for a dessert plate which was in the room when we arrived, they allowed us an earlier check in as we had been on the road quite early that morning
Stayed in April 2024
Reviewed: March 31, 2024
Aislinn
IrelandWould have liked a coffee machine in our room and our shower head was slightly broken.
Really lovely stay. Staff were really friendly and nice. Gym and spa were lovely and the pool was really nice.
Stayed in March 2024
Reviewed: March 31, 2024
Sean
IrelandRooms was fantastic, very spacious and the bed was really comfy
Stayed in March 2024
Reviewed: March 31, 2024
Subbarao
Norway(1) water pressure too low (2) telephone was not working + socket case broken
The parking + overall experience was perfect. Large rooms and a great bar
Stayed in March 2024
Reviewed: March 30, 2024
Gerard
IrelandNoisy, some fans running in the early hours of the morning.
Food very good. Very close to city centre.
Stayed in March 2024
Reviewed: March 30, 2024
Emilia
IrelandBefore arriving I made a call to the hotel to ask a couple of questions and let them know we would be arriving earlier then what we said in our reservation (we said we'd be there for 9pm but things changed and we arrived at 5pm) I was met with a rude answer of 'Yeah I suppose that's fine' and after I asked another question regarding our room I got an answer before even finishing my sentence with a rude tone of the woman I was speaking to. I wish I could say our room was amazing because when we first walked in we were amazed but after my partner dropped something and went to go pick it up and seen what was under our bed we were shocked we still didn't complain the whole stay, I had to bite my tongue a couple of times with the receptionists as when we were checking in the couple in front of us was treated completely different then us I understand you can have a bad day we all have those but that doesn't mean one guest should be treated differently then the other we are 2 supervisors in different hotels and we both thought the service was appalling. We were not informed that the restaurant is closed before our stay which was highly disappointing we ended up going down to the bar for a couple of drinks I have to say service in the bar was excellent and It could not be better.
The location was great the room was spacious and comfortable
Stayed in March 2024
Reviewed: March 28, 2024
Bob
IrelandWe had no hot water for the bath despite asking for a bath specifically when booking...staff member arrived and eventually fixed it..
Stayed in March 2024
Reviewed: March 26, 2024
Terry
IrelandThe dinning room open on sunday night.
Lovely breakfast in beautiful room.
Stayed in February 2024
Reviewed: March 24, 2024
Edel
IrelandFelt they needed more experienced staff during breakfast service. Slow in clearing away used delph etc & one staff at our table not experienced i.e. piling used plates on top of each other rather than clearing each onto one plate & easier to stack. I was fearful he'd drop the used plates!
Lovely hotel, great location walking distance to centre. Staff very helpful. Rooms lovely
Stayed in March 2024
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