Reviews of Radisson Blu St. Helen's Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Stillorgan Road, D4 Stillorgan, Ireland
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Reviewed: August 27, 2025 · Stayed in August 2025
Verified reviewLocation, staff, breakfast, very comfortable,rooms
Fridges in rooms would be great
Reviewed: August 26, 2025 · Stayed in August 2025
Verified reviewReviewed: August 26, 2025 · Stayed in August 2025
Verified reviewthe gardens and exterior
We were disappointed with our stay. Check-in was delayed by two hours, despite informing the hotel in advance that we were arriving from an overnight international flight, and despite the fact that many rooms appeared to be empty. The room itself was below expectations for a five-star property: Beds were old and uncomfortably soft Spider webs were visible on the ceiling The bathtub was old and scratched The slip mat was in unacceptable condition Overall, the room felt dirty and outdated In addition, during our entire one-week stay, only two bottles of water were provided. The in-room telephone did not work, and although we reported it, no action was taken. Even basic service was lacking — when I asked at reception about the soup of the day, the staff member replied, “I don’t know.” Unfortunately, the experience was not worth the money paid nor the hotel’s claimed five-star rating.
Reviewed: August 26, 2025 · Stayed in August 2025
Verified reviewReviewed: August 23, 2025 · Stayed in August 2025
Verified reviewThe grounds are beautiful. Loads of space, you definitely dont feel like you're in dublin.
No swimming pool (my fault i should have checked but I didn't realise you could be a 5star with no pool) Staff in hallways cleaning rooms are so rude. If u don't want to work there don't but don't ruin everyone else's day... smile it might never happen. No fridge working the the suit which it's advertised as having so had to leave snacks for my 2 year lod in a fridge downstairs and when I would request this bag it was a big deal and once I was sent to the kitchen to get it myself. 5 star?? The woman on reception needs to realise her job is front of house and customer service. Anyone who approached her was treated as they were bothering her playing on her computer. The woman on breakfast needs a break or staff or something she had the same ' oh god guests turned up to eat attitude' No breakfast menu.... u can order eggs, THIS IS A 5 STAR staff cleaning ur table as u eat. SOO AWKWARD When we arrived at the breakfast room we had a buggy was made clear we were an inconvenience... exact same in the bar I met with my friends for lunch we sat in the corner to be out of the way a member of staff approached us and wanted us to move 'for our convince.... it was ridiculous We actually chose to have food in our room from the on as it was just stressful.... room service staff were no better. we ordered a pizza with garlic dip and the woman that dropped this told me they didn't do garlic dip so I had to go down n get it myself... On the 4th day we were packed and ready to go when my son 2 said he was hungry so we said we would grab lunch as we had a 3hr drive, has a beautiful back area with tables left and right and tables on the right were taken so we sat on the left and when I asked if I could order guess what we were moved .... that was me done at that point I asked for a manager and expressed everything it was as if we spent 2000 to stay in someone's house that didn't want us there...
Reviewed: August 23, 2025 · Stayed in August 2025
Verified reviewBeautiful settings - the buildings and surroundings were perfect. Very comfortable rooms
Nothing
Thank you for your lovely feedback. We are delighted to know that you had such a comfortable and enjoyable stay with us. It is always a pleasure to hear from our guests, and we look forward to welcoming you back again soon. Warm regards, Tanya Customer Service Department Radisson Blu St. Helen’s Hotel, Dublin
Thank you for your lovely feedback. We are delighted to know that you had such a comfortable and enjoyable stay with us. It is always a pleasure to hear from our guests, and we look forward to welcoming you back again soon. Warm regards, T… Show more
Reviewed: August 21, 2025 · Stayed in July 2025
Verified reviewReviewed: August 21, 2025 · Stayed in August 2025
Verified reviewQuiet oasis away from the city. Plenty of parking.
Nothing!
Thank you for your wonderful review. We are thrilled to hear that you enjoyed a relaxing stay with us and we look forward to welcoming you back again soon. Warm regards, Tanya Customer Service Department Radisson Blu St. Helen’s Hotel, Dublin
Thank you for your wonderful review. We are thrilled to hear that you enjoyed a relaxing stay with us and we look forward to welcoming you back again soon. Warm regards, Tanya Customer Service Department Radisson Blu St. Helen’s Hotel, Dub… Show more
Reviewed: August 20, 2025 · Stayed in August 2025
Verified reviewClass building
N/A
Thank you for your kind words. We are delighted you enjoyed your stay and we hope to welcome you back again soon. Warm regards, Tanya Customer Service Department Radisson Blu St. Helen’s Hotel, Dublin
Reviewed: August 20, 2025 · Stayed in August 2025
Verified reviewReviewed: August 20, 2025 · Stayed in August 2025
Verified reviewBreakfast in the garden. The bar was great with a nice selection of Irish Whisky. Garden was superb but not easy to use.
Room was a bit overvalued for 4 people, beds are queen side.
Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed your stay and that many aspects of the hotel left a positive impression. Your comments are greatly appreciated and will be taken into consideration as we strive to enhance the experience for all our guests. We look forward to welcoming you back again soon. Warm regards, Tanya Customer Service Department Radisson Blu St. Helen’s Hotel, Dublin
Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed your stay and that many aspects of the hotel left a positive impression. Your comments are greatly appreciated and will be taken into consideration as we s… Show more
Reviewed: August 20, 2025 · Stayed in August 2025
Verified reviewReviewed: August 19, 2025 · Stayed in August 2025
Verified reviewLovely setting, nice bar and food was really good
Bathroom was dated
Thank you for taking the time to share your experience. We are delighted to know you enjoyed your visit and that many aspects of your stay were memorable. We also appreciate your feedback, which helps us as we continue to improve our facilities and service. We hope to welcome you back again soon. Warm regards, Tanya Customer Service Department Radisson Blu St. Helen’s Hotel, Dublin
Thank you for taking the time to share your experience. We are delighted to know you enjoyed your visit and that many aspects of your stay were memorable. We also appreciate your feedback, which helps us as we continue to improve our facili… Show more
Reviewed: August 19, 2025 · Stayed in August 2025
Verified reviewReviewed: August 18, 2025 · Stayed in July 2025
Verified reviewReviewed: August 18, 2025 · Stayed in July 2025
Verified reviewThe grounds were nice
Room had an old smell and was in need of renovation
Thank you for your feedback. While we are glad to hear that parts of your stay were enjoyable, we are very sorry that other aspects did not meet expectations. Please accept our sincere apologies for the disappointment caused. Your comments are important to us and will be carefully considered as we continue working to improve the guest experience. We hope to have the chance to welcome you back in the future. Warm regards, Tanya Customer Service Department Radisson Blu St. Helen’s Hotel, Dublin
Thank you for your feedback. While we are glad to hear that parts of your stay were enjoyable, we are very sorry that other aspects did not meet expectations. Please accept our sincere apologies for the disappointment caused. Your comments … Show more
Reviewed: August 17, 2025 · Stayed in August 2025
Verified reviewReviewed: August 17, 2025 · Stayed in August 2025
Verified review+ beautiful gardens + big room + big bed + blackout curtains + sufficient parking + breakfast buffet and outdoor seating + good hairdryer with cooling function
- The room needs updating and more attention. - We were in room #133 which feels like the basement with a view up to the parking lot. There are cars parked right in front of the window, and you notice people arriving and leaving. - The AC/fan is noisy and turns on and off constantly during the night which wakes you up. It looks like the thermostat is right above the fan which doesn’t make any sense if you want to set the temperature to a certain degree for the whole room. Better to switch it off completely when you go to sleep. - The mattresses are very soft. - The joints between the floor tiles in the bathroom aren’t filled/sealed properly, the tiles are a bit loose. - Old, small bathroom tub. - No minibar/fridge. - Poor soundproofing. - The USB power socket next to the bed didn’t work. - The waiters could be more attentive at breakfast and clear the tables quicker.
Thank you for taking the time to share such detailed feedback. We are truly sorry to hear that your experience did not meet expectations and that several aspects of your stay left you disappointed. Please accept our sincere apologies for the shortcomings you encountered. Your comments are extremely important to us and will be carefully reviewed with the relevant teams as we continue working to improve both our facilities and service. We do hope you might consider giving us the opportunity to welcome you again in the future and provide you with a much more enjoyable experience. Warm regards, Tanya Customer Service Department Radisson Blu St. Helen’s Hotel, Dublin
Thank you for taking the time to share such detailed feedback. We are truly sorry to hear that your experience did not meet expectations and that several aspects of your stay left you disappointed. Please accept our sincere apologies for th… Show more
Reviewed: August 17, 2025 · Stayed in July 2025
Verified reviewReviewed: August 17, 2025 · Stayed in August 2025
Verified reviewReviewed: August 16, 2025 · Stayed in July 2025
Verified reviewReviewed: August 15, 2025 · Stayed in August 2025
Verified reviewI stayed with my three children and all four of us were treated so well. Would highly recommend for families. 2 x coeliacs in my family and our diet was catered for. Parking on site. Close to the city centre. Large gardens which the children could run around on. The staff were great. Especially the breakfast manager, she was excellent very in tune with the guests. We would gladly stay again.
N/A
Thank you for sharing your experience with us. We are truly delighted to know you enjoyed your stay and felt well taken care of during your time at the hotel. It is always our aim to create memorable moments for all our guests, and your kind words are greatly appreciated. We look forward to welcoming you back again in the future. Warm regards, Tanya Customer Service Department Radisson Blu St. Helen’s Hotel, Dublin
Thank you for sharing your experience with us. We are truly delighted to know you enjoyed your stay and felt well taken care of during your time at the hotel. It is always our aim to create memorable moments for all our guests, and your kin… Show more
Reviewed: August 15, 2025 · Stayed in August 2025
Verified reviewReviewed: August 15, 2025 · Stayed in July 2025
Verified reviewThe hotel and its grounds were beautiful, staff were very friendly and helpful
The bath... water wasn't clearing, realised a whole knot of hair blocking water outlet. A staff member was sent promptyly on reporting, but even after cleaning, the water was draining really slowly and made us not want to shower
Thank you for sharing your experience with us. While we are glad you felt warmly welcomed by our team, we are truly sorry to hear that certain aspects of your stay did not fully meet expectations. Please accept our sincere apologies for any inconvenience caused. Your feedback is invaluable to us, and we will ensure it is carefully reviewed with our team to help us improve. We hope to have the chance to provide you with a more seamless experience on your next visit. Warm regards, Tanya Customer Service Department Radisson Blu St. Helen’s Hotel, Dublin
Thank you for sharing your experience with us. While we are glad you felt warmly welcomed by our team, we are truly sorry to hear that certain aspects of your stay did not fully meet expectations. Please accept our sincere apologies for any… Show more
Reviewed: August 14, 2025 · Stayed in August 2025
Verified reviewThe location and the gardens were beautiful
The room and bathroom were basic and overpriced. It felt more like a 3 or 4 star hotel— not up to the standard it should be for the price we paid
Thank you for your review. We are very sorry to hear that your experience did not meet the high standards we aim to provide. Please accept our sincerest apologies for the disappointment you felt during your stay. Your comments are extremely valuable to us, and we will take them on board as we continue working to improve both our facilities and the overall guest experience. We truly hope you will consider giving us another opportunity to welcome you back in the future. Warm regards, Tanya Customer Service Department Radisson Blu St. Helen’s Hotel, Dublin
Thank you for your review. We are very sorry to hear that your experience did not meet the high standards we aim to provide. Please accept our sincerest apologies for the disappointment you felt during your stay. Your comments are extremely… Show more