Old Dublin Road, Galway, Ireland
#20 of 45 hotels in Galway
Guests' ChoiceBased on 1848 hotel reviews
8.3Cleanliness
9.1
Comfort
9.1
Location
8.3
Facilities
8.7
Staff
9.0
Value for money
7.7
Free WiFi
8.5
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End of dialog contentReviewed: 14 April 2024
Kavanagh
IrelandHaving to pay extra to use the thermal suite/ pool facilities as guest in the hotel.
very friendly staff, clean hotel, room was fabulous
Stayed in April 2024
Reviewed: 8 April 2024
Mervi
FinlandQuite far from the centre. Corridor super dark.
Excellent room service food. Nice spa, hot enough sauna, great arctic shower and crushed ice to rub on one's body.
Stayed in April 2024
Reviewed: 7 April 2024
Richard
IrelandLong dark corridors and location of hotel
Comfort of the room and breakfast service and great parking service
Stayed in April 2024
Reviewed: 30 March 2024
Gus
IrelandGym is small, no view. Our room was outdated despite recent refurbishment.
Beautiful interior, nice spacious rooms. Good bathroom. Spa facilities are very nice - pity you have to pay extra. Parking is convenient under the hotel, x4 EV Type 2 chargers on site. Nice Breakfast - gluten free options, delicious gluten free scone!
Stayed in March 2024
Reviewed: 29 March 2024
Gaffney
IrelandWaited at least 15mins for a table for breakfast eventhough we had booked. Not enough staff on for breakfast. Coffee was awful and was commented on by all our party. Not a hard thing to get right
Beautifully decorated and food was lovely
Stayed in March 2024
Reviewed: 27 March 2024
Sinead
IrelandLimited choice of food on the menu particularly the lunch menu
Loved the atmosphere, room was beautiful and service was great. Breakfast was excellent
Stayed in March 2024
Reviewed: 24 March 2024
Christy
IrelandTvs in the room didn't have any screen share
Special occasion and we got a free room upgrade and dessert when we arrived.Only had brekkie on site and it was amazing best eggs benedict ever!!
Stayed in March 2024
Reviewed: 11 March 2024
Alexis
IrelandDoesn’t look amazing from outside but inside makes up for it
Lovely hotel on edge of Galway city. Great staff and facilities.
Stayed in March 2024
Reviewed: 8 March 2024
Kent
United StatesBit sterile in some parts, thought bar could have been a bit cozier. View overlooking parking lot takes away from feeling you are in Ireland.
The staff was amazing and the room was spacious/comfortable. Breakfast was outstanding and spa facilities are very nice. Viktor is an amazing asset, seemed like he was everywhere when you needed him.
Stayed in March 2024
Reviewed: 7 March 2024
Alan
NetherlandsIts a good walk to the city itself, next to busy roads and shopping centre (couldnt hear anything but not the most scenic) Have to pay extra to use the Spa/Pool area which in this level of hotel is usually included. Could do with a revamp in the rooms felt a little tired
Free secure Parking, Really nice breakfast , The lobby and bar and resturant areas are very nice, Staff were friendly, room was big and bed was comfy
Stayed in January 2024
Reviewed: 29 February 2024
Pamela
Irelandthere nothing I don’t like.
everything was perfect Ms
Stayed in February 2024
Reviewed: 27 February 2024
Elisa
IrelandThe breakfast was poorly cooked and very small
The spa was exceptional, the room was spacious, the bed was incredibly comfortable and the bathroom was to die for
Stayed in February 2024
Reviewed: 19 February 2024
Carmel
IrelandBreakfast was excellent. Very impressed with the staff.
Stayed in February 2024
Reviewed: 8 February 2024
John
United KingdomNp
First class , room comfortable, breakfast great , staff not overbearing
Stayed in February 2024
Reviewed: 6 February 2024
Vanessa
Irelandlovely food in the lounge
Stayed in December 2023
Reviewed: 31 January 2024
Emma
IrelandHave stayed a few times and always enjoy. Very spacious rooms. Beautiful bathrooms. Very impressive hotel.
Stayed in December 2023
Reviewed: 24 January 2024
Giltrap
IrelandWater was cool in SPA
Welcome pack
Stayed in January 2024
Reviewed: 23 January 2024
Dr
IrelandNothing
Recent refurbishment was welcome
Stayed in January 2024
Reviewed: 23 January 2024
Shauna
IrelandHaving to pay for thermal suite while you’re a guest
Modern, clean, lovely staff
Stayed in January 2024
Reviewed: 12 January 2024
Kevin
IrelandBathroom floor wasn’t clean which was a bit offputting. Seating arrangements in the lounge for dinner a bit too crowded.
Great location, comfortable.
Stayed in January 2024
Reviewed: 11 January 2024
Aaron
United Kingdom2 showers in the room, only 1 had warm water: the other cold. Spa access you have to pay for, which is grand but most of the thermal suit amenities were not working
Rooms very comfortable
Stayed in January 2024
Reviewed: 9 January 2024
June
IrelandLovely hotel close to city centre. All staff are so helpful and friendly from the time you check in till you check out they can't do enough. Nice breakfast.
Stayed in January 2024
Reviewed: 7 January 2024
Tracy
IrelandThe panel that controls lights didn’t work in the room We waiting an hour and a half for starters to come out in the restaurant
Staff were nice
Stayed in January 2024
Reviewed: 7 January 2024
David
IrelandOutside of window was dirty, also floor of bathroom was dirty which when cleaned with a wipe it came off no problem, and took over an hour for room service because they forgot who ordered. Small annoying things you don't expect when going 5* as a treat.
Pretty much everything to be honest. Only two small things
Stayed in December 2023
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