We had issues not being able to get into the hotel (I don't think anyone was at the front desk one night to let us in) and logistics with the handicapped room, which was difficult for someone with mobility problems to use.

I booked this hotel for an extended stay for my mom, who was visiting me in nearby Maale Adumim, so the location was good.

Stayed in January 2025

The entrance to the hotel was extremely difficult to find. They turn off the air conditioning during the night. There was no bottled water in the room that most hotels in Israel provide.

The room was clean and comfortable.

Stayed in September 2024

I guess that due to the war the place felt a bit forlorn in the middle of an industrial area. The hotel has seen better times. It is not well maintained. The smart TV set lacked instructions on reaching the TV channels. Also despite the hotel being a part of a very large shopping center, there is no restaurant to have a dinner. We were told a restaurant had closed down. Luckily there is a small and a large supermarket close by, so we could figure it out with the food. There are probably some options for take-out nearby.

Liked the special and varied room design. The reception clerk was very friendly. We got the requested desert view. If you also wish one, you should book the New York style room.

Stayed in December 2023

The manager gives you lousy service because my booking wasn't through the hotel Only through booking terrible service if you dint book directly through the hotel

Stayed in August 2023

The breakfast was not why we expected. We thought it would be a buffet like most hotels. The food was good though

The room and bathroom were very nice and comfortable

Stayed in April 2023

The hotel is ok, but we ordered with breakfast, and we didn't get any. There was no one to talk to. I sent a message to the hotel and didn't get any response (it was a month ago and still no response)

The room was clean and we got the room on time.

Stayed in April 2025

Come for a friends wedding and plan to stay at the nearby hotel. Waited 25 minutes for someone to come to the reception for check in. Credit cards machine didn’t work - forced to pay cash. Key card machine didn’t t work - had to get physical key No drinking water in the room. Extremely loud noises from the wedding events around. Zero noise isolation. Breakfast start only after 9:00 so if you early checkout - no food for you. They promise you view to the desert - just forget to mention the wearhouse under the room. Horrible experience

Stayed in May 2025

No complaints!!

The front desk staff was just so amazing... So yeah, my kids have been through so much, and I never get to do really special things with them. I saved for a year to do a special trip: Magic Kass, DCity and DHotel. Everything was just amazing! My goal is to save money faster and harder to replicate this trip frequently!!

Stayed in March 2025

Friendly Staff

Stayed in February 2025

Cleanliness was way below standard for a hotel priced this high.

The room was not clean. The carpet was full of hair and dust and crumbs. And our refrigerator did not work - we put all our food in the fridge for a picnic the next day, and in the morning, we realized all the food was warm and spoiled because the refrigerator wasn't cooling.

Stayed in May 2024

The staff and hotel website were misleading (not honest) most of the food shops and resteraunts have closed down and they told us at check in (not at booking) that there would be a wedding there and we would hear noise in the room till midnight Later on in the evening they admitted that it would be tremendous noise

Stayed in April 2024

very noisy until 4:00 AM due to a wedding on the building

space was good

Stayed in April 2024

Friendly service. Very accommodating. Spacious rooms!

Stayed in November 2023

Ideal for anyone who is visiting in the Maale Adumim area, or even as a jumping off point for travel to the Dead Sea or Masada. We had breakfast at Luciana in the adjacent mall, which was very good.

Stayed in September 2023

Extremely rude staff, this hotel has no customer service experience what’s so ever. Entrance is blocked by a barrier to entry, must call and wait 10-15min to enter led by security.

Stayed in July 2023

The breakfast was atrocious,never ever go to a breakfast like this one's. better buy a sandwich with a coffee at bashar than have a tasteless old salade and omelette at Luciana or uri

The quietness even though the hotel was full , the furniture and the placards on the wall , right near Max stock and other stores. The synagogue, and above all the meat restaurant with it's great chef.

Stayed in July 2023

The tv remote wasn’t working And the tv screen was on the whole night

We enjoyed the breakfast

Stayed in April 2023

The bar on the door was broken as well as the keycard for the door. Had to use a regular key to lock the room. No big deal. The refrigerator was very tiny. No mini bar. The bed was a bit soft for my taste. The lights were confusing.

It was very nice, comfortable, spacious. Shower was great powerful. My daughters loved it.

Stayed in March 2023

There were not enough signs telling us how to get to the hotel We walked all over till we found the enterance....that had no sign!

Stayed in November 2022

NA

Super friendly staff, modern building, welcoming reception, spacious rooms, free parking.

Stayed in October 2022

good

Stayed in September 2022

Excellent stay. Was surprised to find a place like this in Israel. The room, the furniture, the staf and the breakfast were amazing. Very recommended!

Stayed in September 2022

There are no comments available for this review

Stayed in December 2024

There are no comments available for this review

Stayed in September 2024

There are no comments available for this review

Stayed in September 2023