Reviews of Eyal Hotel by Smart Hotels
Shamai 21, Jerusalem, 9463125, Israel
#35 of 128 hotels in Jerusalem
Guests' ChoiceReview Score
Based on 281 hotel reviews
8.5Score breakdown
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Cleanliness
8.7
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Comfort
8.6
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Location
9.5
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Facilities
8.3
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Staff
8.7
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Value for money
8.5
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Free WiFi
8.0
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Reviewed: April 23, 2024
Batsheva
Israel7 Reviews3 helpful votes10“Perfect value”- • Leisure trip
- • Family with young children
- • Double Room with Balcony
- • Stayed 1 night
- • Submitted from a mobile device
Perfect location. Excellent price for value. Very clean. Staff very polite, friendly and helpful.
Stayed in April 2024
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Reviewed: April 21, 2024
Eva
Israel5 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Very central location, good access to public transportation. Room was clean and comfortable, breakfast was exellent!
Stayed in April 2024
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Reviewed: April 4, 2024
Mirolovics
Hungary1 review10Exceptional- • Leisure trip
- • Solo traveler
- • Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Everything was tov!
Stayed in April 2024
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Reviewed: March 22, 2024
Netanel
United States of America7 Reviews8.0“Greatest value, nicest staff”- • Business trip
- • Solo traveler
- • Double Room with Balcony
- • Stayed 3 nights
- • Submitted from a mobile device
The breakfast in the location was unavailable but they did an amazing job setting us up with really incredible restaurants for breakfast LESS THEN 2 MIN WALK..
Location was I credible, staff was very helpfull...
Stayed in March 2024
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Reviewed: March 18, 2024
Doris
Singapore19 Reviews9.0“Nice time spent at the hotel. I stayed for 7 nights and no regrets.”- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 7 nights
- • Submitted from a mobile device
No drinking water in the room.
Clean sheets and good sound isolation glass for the full length window. Hot shower with good water pressure.
Stayed in March 2024
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Reviewed: March 10, 2024
Matt
Australia11 Reviews10Exceptional- • Leisure trip
- • Solo traveler
- • Double Room with Balcony
- • Stayed 7 nights
- • Submitted from a mobile device
Although my room had some issues at the beginning of the stay, the night staff and Jimmy very swiftly offered to switch my room and was perfect afterwards.
Lovely breakfast offered in the hotel with a large selection of cheeses, salads, eggs (both scrambled and boiled), shakshuka, breads, hot and cold drinks, Muesli, yoghurt and much more. Bed was very comfortable, room was clean. Fantastic location and helpful staff. There is a manual key offered for those who observe the Sabbath.
Stayed in March 2024
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Reviewed: March 3, 2024
Ellen
Canada1 review8.0“If I had to come back, I would stay at the hotel unless I found a different location.”- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 3 nights
The room was very small. Nothing else was a problem.
The room was small but adequate. The bathroom has been renovated so it was nice. The breakfast was good. The location was good as well.
Stayed in March 2024
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Reviewed: February 29, 2024
Sherry
Israel10 Reviews10“Perfect location”- • Couple
- • Double Room with Balcony
- • Stayed 1 night
- • Submitted from a mobile device
Reception desk very efficient and friendly.....room very clean...breakfast was perfect as well as the staff....
Stayed in February 2024
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Reviewed: February 21, 2024
Andrei
Russia24 Reviews5 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Someone opened our door while we’re sleeping in the morning. That was really unexpected
Please and the staff are really great! Breakfasts are awesome.
Stayed in February 2024
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Reviewed: February 20, 2024
קסאו
Israel1 review9.0Wonderful- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
The breakfast was good and the place was nice
Stayed in February 2024
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Reviewed: February 15, 2024
Galia
Israel12 Reviews1 helpful vote10“Excellent”- • Leisure trip
- • Couple
- • Double Room with Balcony
- • Stayed 1 night
- • Submitted from a mobile device
The location, the staff, excellent breakfast, comfortable room
Stayed in February 2024
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Reviewed: February 15, 2024
Galia
Israel12 Reviews1 helpful vote10“Very enjoyable”- • Leisure trip
- • Family with young children
- • Double Room with Balcony
- • Stayed 1 night
- • Submitted from a mobile device
We liked the location, the staff, the room was absolutely very comfortable, great breakfast
Stayed in February 2024
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Reviewed: February 12, 2024
Max
Israel7 Reviews9.0“we had a great stay”- • Leisure trip
- • Couple
- • Double Room with Balcony
- • Stayed 1 night
our stay was too short... not enough TV channels
if you want to be in the centre of Jerusalem- The Eyal hotel is the place to be- can't beat the great location to everything. the room was nice and comfortable, the staff were very attentive to our requests and very helpful,
Stayed in February 2024
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Reviewed: February 11, 2024
Tal
Israel13 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 1 night
- • Submitted from a mobile device
Location! Breakfast! And staff
Stayed in February 2024
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Reviewed: January 23, 2024
John
Israel4 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Super tiny mini bar that almost barely cools. These should be replaced. The TV was hard to operate. The sound isolation between rooms is not good, you can hear the TV in the other room if it's on loud volume, not to mention people who are passing by the room. A hotel like this should have given more thought to this problem. In the middle of the night I actually had to ask the help of the front desk to lower the TV volume in the adjacent room. It was solved, but that's still something to fix. The breakfast is okay, not too much selection like in other hotels, but the main problem is that there were no signs in English nor Hebrew regarding what is what.
Excellent location, a walking distance to main attractions, 24-hour desk, good tidy room in a nice modern style, helpful staff, parking under the hotel (per vacancy). Decent breakfast (although not amazing).
Stayed in January 2024
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Reviewed: January 23, 2024
Gili
Australia6 Reviews1 helpful vote9.0“Delightful hotel to stay in the heart of Jerusalem”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The shower was designed in a way that we ended up with water on the floor after every shower, but at least it dried up quickly.
Excellent location right in the middle of town. Breakfast was delicious, with lots of variety. The room was spacious and having a balcony was a lovely bonus.
Stayed in January 2024
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Reviewed: January 14, 2024
Rivka
Israel1 review7.0Good- • Leisure trip
- • Family with young children
- • Double Room with Balcony
- • Stayed 1 night
- • Submitted from a mobile device
Frosty focet, frosty tiles. I really don't expect to find a focet that frosty. Beds were less than comfortable. Also, the clock behind the reception wasn't adjusted, showing summertime. As a shabbat observer, we don't use our cellphones and rely on the correct time at the lobby. Long story short, we cut our sleep one hour short. Apparently, no one was bothered by this. It adds up to the focet and to the bathroom.
The food was excellent. Especially dinner. It's just excellent. Nice bed sheets. Spacious room with balcony.
Stayed in January 2024
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Reviewed: January 6, 2024
Uri
Israel15 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Needs a little maintanence
Location Value for money Goog breakfast
Stayed in January 2024
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Reviewed: January 3, 2024
Lina
Israel4 Reviews6 helpful votes8.0“Great location !,”- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Pillows were in a bad quality ,not comfortable for sleep.
Nice central location , minutes of walking to main Jerusalem attractions. Delicious breakfast !
Stayed in January 2024
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Reviewed: January 3, 2024
Stephanie
United Kingdom7 Reviews9.0Wonderful- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 1 night
- • Submitted from a mobile device
VerThe central location ideal for getting to the centre, eating, shopping and the old city. Also parking availability in the area. Near a couple of parking lots. Great breakfast. Friendly, helpful staff.
Stayed in January 2024
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Reviewed: December 30, 2023
Vivian
Israel12 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Water in bathtub was rusty for a long time
Breakfast was very good Location excellent Parking great Rooms very comfortable
Stayed in December 2023
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Reviewed: December 29, 2023
Jonathan
Israel22 Reviews2 helpful votes10“Fun short stay in a great location”- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
No parking (probably most hotels of this type don’t have)
Clean comfortable rooms, kind staff, great location, excellent breakfast.
Stayed in December 2023
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Reviewed: December 28, 2023
Stuart
United Kingdom16 Reviews1 helpful vote8.0“You get more than you pay for, but don't expect luxury.”- • Leisure trip
- • Couple
- • Double Room with Balcony
- • Stayed 2 nights
- • Submitted from a mobile device
Balcony is too small for a chair. The bed was very short and the pillows extremely lumpy. Very noisy outside one night. Next night was quieter.
Small hotel in the middle of town. Great location. Somewhere between mid range and budget. Breakfast was better than many more expensive hotels. The room was well designed. Everything was okay, but not much was excellent.
Stayed in December 2023
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Reviewed: December 28, 2023
Kspapa
Japan42 Reviews3 helpful votes7.0“Relatively reasonable in expensive city of Jerusalem”- • Business trip
- • Solo traveler
- • Double Room with Balcony
- • Stayed 7 nights
Good location
Stayed in December 2023
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