The location was good and the room was large and clean

Stayed in February 2024

There was nothing about hotel Hillel 11 that we did not like. The only issue i had was not with Hillel 11 but with Bookings. Com who did not reply to numerous messages re the price. and in the end the two nights at Hillel 11 cost us a lot more than we had expected as the hotel were unable to meet my requests . My original booking for one night was an acceptable amount but when i changed the booking it to stay over 2 nights bookings . Com charged 3 x the amount and failed to reply to my queries. Even on the bookings . Com website, the amount quoted was considerably less than we were charged. As the booking was through bookings . Com the hotel were honourable to them and had to charge us that amount. Beware getting into such situations

The property was very comfortable , the staff exceptionally friendly and helpful and honourable A lovely , very central place to stay over in Jerusalem

Stayed in February 2024

Cold room. heat wasn't strong enough even though it was on full blast.

Bed was very comfortable Very affordable so I am not complaining just sharing my experience.

Stayed in February 2024

Hotel is looking old

Location central walk to holy city and markets. Restaurants and shopping at your door step.

Stayed in August 2023

This is not the first time I have had problems with the TV. Also the shower door needs attention and for some reason got four lotions and no body wash

I always like staying at Hillel 11 when I am in Jerusalem. Very close to center yet not the main street, its a great value. Front desk is as always helpful. Mohamed Zahde gave me a great welcome. Its clean, a/c close to Ben Yehuda at a price that can't be beat!

Stayed in August 2023

The balcony, the safe was a bit broken, the room phono wasn’t working.

The location is good, and the place was fairly clean, the balcony a little aged as well as the hotel, however if your just staying for visiting Jerusalem and go on tours then is ok, there aren’t many facilities in the hotel as such. So the location was good and thought there was some issues with our room, those got sorted and Tamara was very nice and sweet receptionist who gave as a lot of information and made us feel comfortable.

Stayed in June 2023

There is no Airconditioning or fan in the bedroom so it got very hot during the night. The Airconditioning in the rest of the room worked well but it sprayed dirt everywhere and the floor was black in the morning.

The location is excellent and the staff are really helpful.

Stayed in June 2023

I had expected it to be cleaner / less dusty. And the manager hammered on my door before 10 oclock in the morning and told me to open. (My checkout was 11). I wasnt dressed so it took me 30 seconds, but by then he had alteady locked himself in, and told me with a loud voice to leave. He had mistaken what floor he was on so he was at the wrong place. Its not OK at all that you just walk in like that with a rude tone.

It is very central, the place had all the facilities I expected. The receptionists were very helpful and informative.

Stayed in June 2023

But the place smelled like smoke and needs some work done. Tiles are broken, room keys are difficult, and more.

Staff was incredible and did everything they can to help, Atwan especially!

Stayed in June 2023

Hotel needs a facelift

Hotel is old and run down. Staff did their best.

Stayed in May 2023

I didn’t like that it felt comfty and cozy but it felt really dirty. It seem like they just clean what they see but not deep clean. There was always this strong scent of refresher that I believed they used to cover a unpleasant scent that came from the lack of cleanliness. We stayed two weeks almost and they didn’t change our bed sheets at all.

I liked the location of the hotel. And how nice and cozy it felt walking in after a long flight. The staff was really nice. The male front desk staff even put Spanish music when he saw a lot of Spanish speakers checking in which I thought was very thoughtful. He was sooo happy and chatty with us throughout our stay!

Stayed in May 2023

Hot water any time.

Stayed in May 2023

there is no microwave and we dont want to bother the hotel so we did not ask

Location is at the city area.

Stayed in April 2023

Property was a bit outdated and it was quite noisy, otherwise ok.

Staff was lovely and made us feel very welcome. Great location, close enough to old city.

Stayed in April 2023

It was cold. The heater in the bedroom didn't work. After our complain they promised to fix it but never came to do it.

We liked we had two rooms.

Stayed in March 2023

Excellent location. Very polite staff. Ahamed at the reception was very helpful.

Stayed in March 2023

For breakfast you had to go to another hotel 5 minutes away.

Location is good, walking distance from the old town entrance, close to everything

Stayed in March 2023

Shower very dirty

Stayed in February 2023

Not too bad but not so much space for an executive suite. There was draught in the bedroom from the window and we had to pad it with some towels.

Close to the Jerusalem old city.

Stayed in March 2023

The rooms are quite shabby & redecoration well over due. Same for the actual building that the hotel is in, but to be fair that’s not unusual for Jerusalem.

Near to everything, very central. Reception staff very pleasant & helpful. We got upgrade to a suite which was really nice. Very comfy bed, lots of space for all our stuff.Room cleaned everyday.

Stayed in March 2023

room a bit dusty, strange smell at the kitchenette

great location and room size

Stayed in March 2023

- Given wrong room - Paid high price on website compared to local price in-hotel - Room a bit dusty and some pillowcases had stains

- Good Location - Storage for luggage offered - Flexible check-in

Stayed in March 2023

it was very dirty, there was a half used shampoo bottle in our shower

the staff were very helpful and it is excellently located

Stayed in January 2023

Good advise from Saba at the front desk,very helpful.

Stayed in December 2022