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Reviews of Leonardo Plaza Hotel Jerusalem

1 Ha-Rav Avida, Jerusalem, 91076, Israel

#90 of 127 hotels in Jerusalem

Guests' Choice

Review Score

Based on 384 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.1

  • Location

    9.1

  • Facilities

    7.8

  • Staff

    8.5

  • Value for money

    7.5

  • Free WiFi

    8.6

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Showing 1 - 25

  • Reviewed: February 20, 2024

    9.0
    . Food is excellent staff friendlylocation excellent a comfortable 5 star hotel
    • Leisure trip
    • Family with young children
    • Executive Room with Balcony and New City View (2 Adults)
    • Stayed 7 nights

    Housekeeping rquires sharpening up. The hotel needs a bit of refreshing up

    Breakfast great as in the past. ( Have stayed several times at the Plaza)Location for us is best. We are within walking distance to Ben Yehuda, Mamila, Shaarei Chesed, machne Yehuda Shuk and even the Kosel

    Stayed in February 2024

  • Reviewed: February 11, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Room with New City View (2 Adults)
    • Stayed 1 night
    • Submitted from a mobile device

    Staff was really nice especially Ronite and Youseff

    Stayed in February 2024

  • Reviewed: September 29, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Executive Room with Balcony and New City View (2 Adults)
    • Stayed 1 night

    Could not adjust the temperature to my convenience No extra blanket found in the room

    Location, staff and conforming to local traditions

    Stayed in September 2023

  • Reviewed: September 28, 2023

    8.0
    Highly recommend if you want delicious food & service
    • Leisure trip
    • Couple
    • Deluxe Room with New City View (2 Adults)
    • Stayed 8 nights
    • Submitted from a mobile device

    N/A

    Very clean & exceptionally well presented. Very convenient for walking trips of Jerusalem.

    Stayed in September 2023

  • Reviewed: August 27, 2023

    8.0
    We enjoyed meeting friends in the lobby. Very comfortable
    • Leisure trip
    • Couple
    • Deluxe Room with New City View (2 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    Bathtub very narrow

    Towels plush, bed very comfortable, elevators quick, bellmen helpful, nice breakfast and dinner, PARKING GARAGE GREAT TO HAVE IN JERUSALEM

    Stayed in August 2023

  • Reviewed: August 20, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Room with New City View (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted from a mobile device

    Great for families

    Stayed in August 2023

  • Reviewed: August 13, 2023

    9.0
    My hotel experience exceeded all my expectations. I was given a free upgrade.
    • Leisure trip
    • Family with young children
    • Deluxe Room with New City View (2 Adults)
    • Stayed 5 nights

    Cupboards and surfaces were a bit dusty and glass surfaces had some stains on them. Windows needed cleaning, which impeded the view. Decor was a bit on the shabby/tired side. Needs modernisation.

    Breakfast spread was exceptional. Choice of food and variety and quality was outstanding. Room: Very comfortable but a little bit on the shabby side. Fantastic view. Excellent air-conditioning. Extremely comfortable beds. Decor a little on the tired side.

    Stayed in August 2023

  • Reviewed: August 7, 2023

    9.0
    The choice to return there, visit after visit, is the best testimony to the hotel's value.
    • Leisure trip
    • Couple
    • Deluxe Room with New City View (2 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff, for the most part, is attentive and trying to please. The manager, Ronit, is truly remarkable in trying to keep her guests informed and happy.

    The location and view of the old city, especially from its upper floors, is one of the prime reasons to return time and again.

    Stayed in August 2023

  • Reviewed: August 6, 2023

    9.0
    The Plaza is a convenient home in Jerusalem .
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Rooms could be updated, but the value is there.

    Breakfast is always plentiful and delicious. The wait staff is courteous and helpful.

    Stayed in August 2023

  • Reviewed: July 24, 2023

    9.0
    Very pleasant
    • Leisure trip
    • Couple
    • Executive Room with Balcony and Old City View (2 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    Pool

    Very lot of food but long line to get an omlet Otherwise good

    Stayed in July 2023

  • Reviewed: July 4, 2023

    8.0
    great location . clean. needs more attentive staff.
    • Leisure trip
    • Couple
    • Deluxe Room with Old City View (2 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    ran out of towels at the pool.Toilet was running and noisy. no one fixed it.

    nice rooms. nice view of old city.sheets were not changed every day.

    Stayed in July 2023

  • Reviewed: June 27, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Executive Room with Balcony and New City View (2 Adults)
    • Stayed 1 night
    • Submitted from a mobile device

    Door to room didn't seal tight which allowed noise and light into the room.

    Food, location,

    Stayed in May 2023

  • Reviewed: June 13, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Room with New City View (2 Adults)
    • Stayed 4 nights

    The hotel is centrally located and close to everything. The breakfast is a wonderful spread of delicious food and exceptional staff. We very much enjoyed our stay. We must give a shoutout to the manager Ronit who wanted to make our stay as wonderful as possible and we look forward to our next visit!

    Stayed in June 2023

  • Reviewed: June 5, 2023

    9.0
    Great location
    • Leisure trip
    • Couple
    • Deluxe Room with New City View (2 Adults)
    • Stayed 3 nights
    • Submitted from a mobile device

    Needed better air conditioning in lobby

    Good food

    Stayed in May 2023

  • Reviewed: May 1, 2023

    8.0
    Beautiful location, outstanding Manager with a great skills
    • Leisure trip
    • Travelers with friends
    • Deluxe Room with New City View (2 Adults)
    • Stayed 4 nights
    • Submitted from a mobile device

    Location is great, welcome and pleasant personal, food was delicious

    Stayed in April 2023

  • Reviewed: April 29, 2023

    9.0
    Very Good
    • Leisure trip
    • Couple
    • Executive Room with Balcony and New City View (2 Adults)
    • Stayed 1 night

    Quite expensive hotel We came early nad had parking place in the hotel parking. However, the parking is open to everyone, not just for hotel guests, might be full .

    Good location, comfortable room, quite , efficient stuff , good breakfast

    Stayed in April 2023

  • Reviewed: April 19, 2023

    9.0
    We always stay at this hotel. The staff is friendly and efficient
    • Leisure trip
    • Family with young children
    • Deluxe Room with New City View (2 Adults)
    • Stayed 4 nights
    • Submitted from a mobile device

    Honestly, I cannot think of anything negative.

    Thé breakfast was abundant and delicious. The staff that has worked at the hotel for years remembered us and welcomed us warmly.

    Stayed in April 2023

  • Reviewed: April 7, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Room with New City View (2 Adults)
    • Stayed 3 nights
    • Submitted from a mobile device

    Excellent location, very obliging and helpful staff and an impressive breakfast.

    Stayed in April 2023

  • Reviewed: March 31, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Executive Room with Balcony and Old City View (2 Adults)
    • Stayed 7 nights

    Breakfast, television

    Stayed in March 2023

  • Reviewed: February 23, 2023

    9.0
    Satisfying. Great meals
    • Leisure trip
    • Couple
    • Deluxe Room with New City View (2 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    Pillows seem worn and not as comfortable

    All else was great

    Stayed in February 2023

  • Reviewed: February 20, 2023

    8.0
    enjoyed my stay very much
    • Leisure trip
    • Solo traveler
    • Deluxe Room with New City View (2 Adults)
    • Stayed 3 nights

    bathroom light was dim wait at reception was too long, short staffed at reception

    breakfast, location, beds

    Stayed in February 2023

  • Reviewed: February 17, 2023

    9.0
    3rd time staying. Overall great stay and service but the rooms need modernising or freshening up.
    • Leisure trip
    • Family with young children
    • Deluxe Room with New City View (2 Adults)
    • Stayed 7 nights

    Pop music during breakfast, not sure why this is needed, cannot be heard everywhere in dinning room, but if there is going to be music maybe some generic gentle classical music. Hot water provision from machine was problematic and I believe there are teething problems with operating the new machine. The rain showers are not brilliant because you have to crouch below them due to ceiling height. You can use the shower on a flex hose though but obviously not the same. The synagogue needs a good tidy up, new shelves and air con servicing, I've raised these matters and are being addressed. The hotel is a lot expensive more than those below it and those above it are even more expensive! I feel that despite early booking (which is essentially, before it costs even more) it is still a lot of money. But for many there is little choice in terms of similar quality, location and genre of guests.

    Staff are really excellent, all very helpful. A few things needing repairing in room and they were dealt with quickly, especially through the new Guest Relations Manager Ronit. Breakfast is very generous, and Shabbat meals well well catered for. Yusef and his team were excellent, as were reception and room service.

    Stayed in February 2023

  • Reviewed: February 13, 2023

    9.0
    Excellent
    • Leisure trip
    • Couple
    • Deluxe Room with New City View (2 Adults)
    • Stayed 4 nights
    • Submitted from a mobile device

    Need a mirror in the room, besides the bathroom. More care needs to be taken for disabled visitors

    Very good

    Stayed in February 2023

  • Reviewed: February 3, 2023

    9.0
    Excellent staff, service, and accomodation. We really enjoyed our stay.
    • Leisure trip
    • Couple
    • Deluxe Room with New City View (2 Adults)
    • Stayed 1 night

    The pool was not in service during low season.

    Excellent staff, service, and accomodatoin. The breakfast and dinner were amazing, so many selections! Perfect location by the Independence Park, away from the hustle and bustle but within walking distance to the old city.

    Stayed in January 2023

Showing 1 - 25

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