Good position, 5 mins from Old Town and next to light railway stop. Nice room, very clean, good reasonably priced restaurant, staff very friendly

Stayed in August 2023

Nice facility, clean, helpful staff, great location in East Jerusalem, close to Old City

Stayed in July 2023

Everything was fine

Good breakfast with a nice view.

Stayed in April 2023

Furniture is old and better to be replaced ( beds, tables and chairs in rooms and dining area). Walls must be without any isolation as I could hear neighbor”s water running in pipes when used

The rooms have balcony with tables and a view. My room was cleaned every day thoroughly . Complimentary tea, coffee and water. Small fridge and TV available. Staff support was excellent. I was assisted with requests fast and respectfully. Breakfast variety was great. Convenient location not far from Damascus Gate and train station.

Stayed in April 2023

Pillows are not comfortable. Found it hard to sleep because of light shining under the door.

Staff are amazing

Stayed in February 2023

doors are paper thin both into the hall and between adjoining rooms, when the neighbors alarm we off every 10 minutes at 2:30am I was awakened by it for 40 minutes

location, service and breakfast

Stayed in November 2022

Run down furniture

Friendly staff

Stayed in August 2022

Nothing of note

Spacious room and comfortable, excellent location, great breakfast buffet. Nice fruit bowl supplied.

Stayed in May 2022

Beds.

Breakfast (and dinners) were excellent. Accommodations were upper 3-star, very clean and service persons were excellent, as well. Could not have a better location.

Stayed in April 2022

Staff service was horrible. Did not respond to complaints on noise levels. It was impossible to sleep with doors banging at odd hours of the night continuously. Dragging of furniture in preparation to serve outside customers. Rooms were not getting clean without any notification of what to expect.

Location

Stayed in April 2024

Some features are a bit old and they don’t have room service, but all irrelevant when considering the other services.

Good hotel for an affordable price. Near old Jerusalem and most tourist places. The staff was amazing.

Stayed in August 2023

Unfriendly staff. They seem inconvenienced whenever we asked for help or asked questions. I was not given the room in the size that I paid for at first but then they moved us to a larger room when we questioned the size. Room laminate floor was sticky. Breakfast food selection was not great. To avoid making me a fresh cup of coffee at the coffee bar, even though I offered to pay, the breakfast dining room staff advised me to use the automated machine. Not everyone was treated the same. Some people were able to get their coffee hand made fresh and some, like me, we’re not. Very Lazy dining room staff. Half of them were sitting down doing nothing.

Location is in close proximity to the old City

Stayed in July 2023

The staff were unenthusiastic and dismissive - no greetings, no expression, nothing. The cleaning staff were nice and efficient though. We had an issue at their restaurant that shouldn't have been escalated to the manager hours after. The facilities were bland and basic. The twin beds are indeed for children. The hotel was extremely noisy - no soundproofing at all. We heard loud, vibrating banging all night. We noticed no staff helped anyone with luggage. Even when we took the cart ourselves downstairs to check out, no one offered to help (there are high stairs to get up to the lobby). I told the Reception about the poor experience, and he shrugged it off until I told him his response was inappropriate. The breakfast was also mediocre and the staff unfriendly. I brought my mother and told her how much I liked this hotel when I stayed years. The hotel embarrassed me. I wouldn't recommend it, but they're still popular, I think, so make your own decision, of course.

I've stayed here before - this was my second and last time. I don't remember having such a mediocre experience, but that was before COVID. It's in a great location and has a nice entryway.

Stayed in May 2023

I’m not there all the time.

Everything, it’s a great location, superb food, fabulous staff, actually on this particular occasion they were our knights in shining armour.

Stayed in April 2023

None

Food

Stayed in November 2022

Thank you all

Many thanks for your wonderful service you offered . Thank you the receiptionists and the dinning room and for the housekeeping services It was wonderful vacation

Stayed in August 2022

nothing

We were very pleased with our room at the hotel. It was clean and comfortable. Rana and all of the front desk staff were very welcoming and extremely helpful, providing us with useful suggestions for dinner and day trips. Prior to arriving, Rana was quick to answer any questions I had regarding arriving in the middle of the night and airport transportation to the hotel. The location is perfect for walking to the Old City as well as access to public transportation. The breakfast was very good and convenient.

Stayed in July 2022

The way that you stay without food and they don't care about you

Never ever travel back home there is exception you can be lost easily even if you speak multi languages

Stayed in July 2022

no coffee available throughout the day

well maintained, excellent staff

Stayed in March 2022

There are no comments available for this review

Stayed in June 2023

There are no comments available for this review

Stayed in May 2023

There are no comments available for this review

Stayed in January 2023

There are no comments available for this review

Stayed in October 2022

There are no comments available for this review

Stayed in July 2022