Khamed is the best manager

Stayed in February 2024

Service was ok, could have been done more with a smile. Meals would have benefited from more fruit.

Fantastic location. Great swimming pool. Very comfortable and clean rooms. We had a corner room on level 8, killer view of the kineret. Great for kids, decent kids club and activities (have seen better but good for the price). Food was very good - not gourmet but plentiful and good variety - buffet re-stocked often. Plates cleared quickly - efficient service.

Stayed in August 2023

The elevators was not enough. There were only 3 elevators and one of them didn't work at one day long. There should be at least 3 more elevators to be added to the hotel. Besides, it was sad to see the same uncomfortable sofa beds still existing in Leonardo hotels. I don't know why they do not change this sofa bed with the one which could be more comfortable. One of the most uncomfortable sofa beds I have ever seen, is being used in Leonardo Hotel chanes for many years.

Breakfast and Dinner was nice with lots of choices. The swimming pool was good. It was all the time cool even the outside temperature was 36-39degree celcius. View from the room was perfect. The location also was good.

Stayed in August 2023

There were noises from the renovation

The hotel has interesting furniture Many places are good for selfies

Stayed in June 2023

Cost of dinner.

My room and the free gift of wine and chocolate

Stayed in June 2023

The staff could have been friendlier.Just a smile would be enough. Most were preoccupied.The exception was Hamad on reception.

The hotel was in a great location and the room we picked had an unbeatable Kinneret view.

Stayed in May 2023

the wardrobes need more maintenance , need to include more fruits on the breakfast

the water view, the welcome wine an chocolate

Stayed in April 2023

a little dated, but generally ok

location

Stayed in January 2023

NA

close to the sea and restaurants.

Stayed in December 2022

was a bit out dated pool was closed

the location

Stayed in December 2022

The rooms need a little update

Location

Stayed in November 2022

Elevators very slow. Quite expensive comparing to what you get in TLV or in Europe. No free parking for guests.

Food. Staff. Room. Clean. Beds. TV.

Stayed in November 2022

The breakfast and the restaurant service were extremely poor. For the price paid, this was a huge disappointment. I found the service at the bar to be aggressive. I had just sat down, waited 10 minutes for a server to show up and some guy gets in my face asking me how I want to pay. I said I just want a quiet drink and I will pay. Embarrassed, he told the bartender to give me another one on the house. I declined. Good luck trying to find the coffee guy. The F&B service at this hotel makes the value for money very, very poor. Don't bother eating here unless you have no choice.

The rooms were lovely. Large, clean and comfortable.

Stayed in October 2022

Our daughter had to leave early on day of departure, at 7.00 h in the morning. In order to have breakfast, we ordered a breakfast box the evening before. She waited from 7.00 - 7.15 in the morning for the box, talking to the receptionist. Then she left without any breakfast. We received the box instead, much later. No apologies of the receptionist. She was not friendly and blamed the kitchen.

the room keeper was very friendly and forward coming.

Stayed in October 2022

Could have been nice to have fresh juice on breakfast and maybe something that better suits for babies. Rooms' furniture is a quite outdated and can be replaced. Prices of snacks at the pool are way too expensive.

Breakfast is very rich with different kinds of food. Vegetables are fresh and cut on the spot, eggs are made for your order, pastries are tasty and fresh, and the team makes sure nothing is missing. The staff are very nice and helpful with everything!

Stayed in August 2022

not very clean.

location was great and breakfast was nice.

Stayed in July 2022

Long waitings for the elevator, old and not good functioning of TV

The room size, the view, the staff

Stayed in July 2022

Air conditioning in room wasn’t strong enough for my husband who likes it very cool. Parking was a little annoying but not enough to detract from my rating

Friendly & helpful hotel staff Excellent breakfast buffet Close location to night market, boating, boardwalk & restaurants Cleanliness of hotel

Stayed in June 2022

The wait for the room to be ready took a few hours despite the hotel saying 2pm we didn't get the room till nearly 5pm, the weekends are always busy in hotels in Israel but the check in was not managed very well, you had a group checking is using 3 different staff. The pool area needs a really good clean as did the toilets by the pool. We were also woken up by construction in the hotel on the 2nd day and as an apology got a very average lunch in the hotel. Would have preferred financial compensation but that seemed like an impossible ask.

We liked the room, we have stayed at the hotel before but in smaller rooms, this time we went for a junior suite and it made a difference, much more space to relax in. Next time we would not go over shabbat its just too busy! The location is perfect right on the front and loads of restaurants etc a 1 min walk away. The pool is pretty good size. breakfast was good with a great choice of food! Overall its a good hotel but needs a serious clean!

Stayed in June 2022

good location, friendly and helpful staff.

Stayed in May 2022

The hot tub and sauna room closed at 6pm! That was very very disappointing. I would think it would be open until 10 or 11 at least . Also, the bar in the lobby barely had any alcohol selections.

Stayed in March 2022

No central heat in room and better view

Location

Stayed in December 2021

Room door did not lock,

mini buffet after the marathon, staff service, tea/coffee in the room (but could have been more generous).

Stayed in December 2021

The lifts between the floors only have a down button, so if you go visit someone and want to go up to your room - you need to go down to the lobby and then up. The early breakfast for the runners was a mini breakfast, very basic.

A lot of towels Chocolate and mineral water in the room nice that there was an early breakfast for the runners

Stayed in December 2021