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  5. Reviews of Prima Palace Hotel

Reviews of Prima Palace Hotel

2A Pines Street, Jerusalem, 91013, Israel

#77 of 127 hotels in Jerusalem

Guests' Choice

Review Score

Based on 214 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.3

  • Location

    9.4

  • Facilities

    8.0

  • Staff

    8.9

  • Value for money

    8.1

  • Free WiFi

    7.9

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Showing 1 - 25

  • Reviewed: October 13, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Comfort Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The location

    Stayed in October 2023

  • Reviewed: September 6, 2023

    8.0
    Perfect to come sleep and get whats needed
    • Business trip
    • Solo traveler
    • Deluxe Twin Room with Balcony
    • Stayed 2 nights

    Old

    MIyan, MIkvah, Breakfast on premises, nice yard in the front

    Stayed in September 2023

  • Reviewed: August 29, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Comfort Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    May do with some upgrading

    Staff was really nice and helpful

    Stayed in August 2023

  • Reviewed: August 29, 2023

    9.0
    Excellent and comfortable stay, specially for Mehadrin meals
    • Leisure trip
    • Family with young children
    • Comfort Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    No swimming pool

    Amazing rich Israeli breakfast.

    Stayed in August 2023

  • Reviewed: August 25, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Comfort Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Wider beds

    Stayed in August 2023

  • Reviewed: August 12, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Crack in bathroom sink. Bathroom a bit small.

    The breakfast

    Stayed in August 2023

  • Reviewed: July 31, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Comfort Twin Room
    • Stayed 4 nights

    The bedroom was much too small for the 2 people reserved (and we are pretty petite!). Only 1 empty suitcase fit into closet so the other lay open on the floor, blocking the washing sink and/or bathroom door! I could not get into bed without moving the desk chair and brushing up against the full length window curtains which are not washed regularly. The thought was pretty icky. The last of 4 nights I used room by myself (as my daughter flew back) and because I could not "roll away the second bed" I was just as cramped but didn't have to worry about tripping over an open suitcase on the floor when I used bathroom or tried to exit room. (Interestingly, just yesterday my daughter read a joke about how you know your hotel room is too small - It said that if you stick a key into a keyhole and break the window you know. She read it out loud at the table, laughed, turned to me and said "Isn't that how we felt at the Prima Palace?") Thankfully, due to the convenience of eating out by nearby family and the location allowing us to be outdoors most of the time, it did not ruin our stay. The bathroom was clean but understandably (due to the difficulty of walking around the beds and furniture), the carpet and other areas were not. The thermostat could not be adjusted before Shabbat and the rooms were kept at 20 degrees which was too cold. Another woman told me that she hangs out in lobby on Shabbat to "warm up". During the other 3 nights we were able to turn unit off when we were too cold - not able to do that on Shabbat. I can't imagine what more elderly individuals do about this issue.

    Lobby, dining room and front outdoor area were very nice. Location was outstanding, close to shopping, light rail, Old City etc. Breakfast on Friday was tasty and varied. Well worth the convenience of eating at the hotel before setting out for the day.

    Stayed in July 2023

  • Reviewed: July 30, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Balcony
    • Stayed 12 nights
    • Submitted from a mobile device

    Best place to stay

    Stayed in July 2023

  • Reviewed: July 26, 2023

    9.0
    Very satisfied
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Balcony
    • Stayed 7 nights
    • Submitted from a mobile device

    Verygood

    Stayed in July 2023

  • Reviewed: July 3, 2023

    8.0
    Decent facility and great location,
    • Leisure trip
    • Couple
    • Deluxe Twin Room with Balcony
    • Stayed 6 nights
    • Submitted from a mobile device

    Toilet paper is very this, tissues very poor quality, takes 5 tissues to blow your nose. They should charge extra $5.00 and provide high quality toilet and tide paper

    Nice clean service

    Stayed in July 2023

  • Reviewed: June 27, 2023

    8.0
    It works
    • Leisure trip
    • Family with young children
    • Comfort Twin Room
    • Stayed 3 nights

    The staff is kind but not all of the people in charge of the front desk can understand english. Also they have no knowledge of a lot of useful stuff for a tourist.

    The facilities are quite good and the breakfast too.

    Stayed in June 2023

  • Reviewed: May 29, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Comfort Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    room - was smaller than I thought.

    breakfast location

    Stayed in May 2023

  • Reviewed: April 15, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Comfort Twin Room
    • Stayed 1 night

    There was no water in the room but I found a grasshoper.

    The hotel is in a very central location and has great staff. Rooms were cosy and clean.

    Stayed in April 2023

  • Reviewed: March 16, 2023

    7.0
    comfortable hotel that is well located with friendly staff that requires upgrading.
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    very tired property.

    Location is good for access to the Old City. Staff are friendly and welcoming.

    Stayed in March 2023

  • Reviewed: January 9, 2023

    9.0
    Great!
    • Leisure trip
    • Couple
    • Comfort Twin Room
    • Stayed 2 nights

    Excellent support from the receptionists, they helped me to get a backpack back. Excellent breakfast, 15-20min walking distance from the city center.

    Stayed in January 2023

  • Reviewed: January 4, 2023

    8.0
    I was treated wonderfully by the staff and given a room upgrade too. So thank you for a first time s
    • Leisure trip
    • Solo traveler
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I would have liked tissues and a chair with arms in the room. What may have been more convenient is an information paper with the WiFi code . Otherwise I was very co.fortable

    Stayed in January 2023

  • Reviewed: November 11, 2022

    9.0
    I would stay there again.
    • Leisure trip
    • Family with young children
    • Comfort Twin Room
    • Stayed 2 nights

    Room was neat and clean, front desk was very helpful and friendly, breakfast was outstanding, and location was amazing.

    Stayed in November 2022

  • Reviewed: October 25, 2022

    7.0
    nice people great location tiny nondescript room nice breakfast
    • Leisure trip
    • Couple
    • Comfort Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    size and quality of the bedroom

    location and staff

    Stayed in October 2022

  • Reviewed: September 8, 2022

    8.0
    Good place
    • Leisure trip
    • Family with young children
    • Comfort Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Small Room

    Everything

    Stayed in September 2022

  • Reviewed: August 29, 2022

    8.0
    a nice hotel to stay in if your main purpose is to be centrally located in Jerusalem. a nice hotel with friendly staff.
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    no daily minyanim, no parking facilities and noisy from traffic both vehicular and pedestrian

    conveniently located and pleasant atmosphere

    Stayed in August 2022

  • Reviewed: August 26, 2022

    8.0
    a nice stay, pleasant stay and conveniently located.
    • Leisure trip
    • Family with young children
    • Comfort Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    no parking, noisy from traffic both from people and vehicles. also no minyanim on premises during the week.

    convenient, well located and friendly service.

    Stayed in August 2022

  • Reviewed: August 5, 2022

    8.0
    Besides the parking it was great
    • Leisure trip
    • Family with young children
    • Comfort Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No parking I had to circle for at least one hour and then pay for parking It was frustrating because I was arriving from a very long trip from the United States And I one was helping me

    The breakfast was great

    Stayed in August 2022

  • Reviewed: July 28, 2022

    7.0
    Very pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Balcony
    • Stayed 9 nights
    • Submitted from a mobile device

    Rooms

    Breakfast was excellent

    Stayed in July 2022

  • Reviewed: July 19, 2022

    8.0
    Friendly staff! Always happy to help , clean, neat and perfect location
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Check in could have been on time

    Breakfast was great Although one morning we were a bit late and weren’t allowed on which was a bit harsh

    Stayed in July 2022

Showing 1 - 25

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