The hotel has taken a reserve on my CC and I have called many times and a month after my stay i still hadn’t gotten it back! This caused me a lot of problems

The comfortable room. The great breakfast.

Stayed in February 2024

Beds were very comfortable, but pillows were not. There should be a variety of pillow types so that guests can choose the ones they’re most comfortable with. Decent quality tissues are readily available in Israel. There’s no excuse for the cheap type available at the hotel. As a safety measure, the stall showers should be outfitted with grab bars. The marble floor is very slick (perhaps this could be mitigated somehow), but at least grab bars would provide some security.

Breakfast is amazing! Such a large selection of foods!

Stayed in February 2024

The room was really expensive! We wanted to add the supper and dinner of Shabbat it was 2400sh (!) for a couple The breakfast was not such a big deal. We expected something more sophisticated and fresh at this price In the room we didn't have a couch only chairs

Very luxury hotel the hotel itself is spacious with a good view from a few places in the hotels The location is great. near the mamila center and close to the old city

Stayed in February 2024

Quantity and variety of food available. Staff available during meal. Freshly squeezed orange juice was delicious!

Stayed in December 2023

The noise from the traffic outside was so loud that we could not fall asleep till about three in the morning we had the new City view room which is a busy area . It calmed down quite a bit for the holiday because nobody was on the road at the end of the week. Thank goodness I would not stay at this hotel again, unless I was overlooking the pool or the old city to avoid the noise, constant beeping and sirens. One of the concierge’s was not friendly or welcoming. he made you feel like a pest just for asking a question. He needs to realize that’s his job even though he hears the same questions from people around the world all the time. communication is lacking from management regarding what is open for the Jewish holidays. I asked if the lobby lounge would be open Friday and was told yes ….when we came down to eat dinner, it was not open to the public. We were told to go to a different area where They had a few chairs shoved into a corner on the far side of the floor with no tables and said that was the restaurant for the night ….ridiculous . I asked if the breakfast buffet would be open every morning due to the upcoming holiday and I was told yes we got ready for breakfast Monday morning came down and it was closed. When they checked our name off for Sunday’s breakfast, someone should have said we will be closed tomorrow. it would have been nice if when we checked into the hotel we were told what would be closed and during our weeks stay. For the amount you pay this seems to be common sense. The hotel needs to cater to all people. I picked the hotel so that after our tours we could go downstairs and get dinner. dinner wasn’t available for us Friday Saturday or Sunday night. We expected much better service for a five star hotel. Lastly, I ask a doorman how much it would cost to go to a certain address, he talked to the cab for a while and I was ripped off by the set price he gave…my return cab was half the price.

The breakfast was very good and the men who waited on us were very attentive. Several were excellent, we did tip each day. The view of the old city was beautiful. Overall the hotel is very beautiful inside. The Lobby lounge was good and the two women who served us were very nice the restaurant we enjoyed the first night, whereas Thursday it was very busy and the waiter was average. The people cleaning the rooms and doing the night turn down or a very nice.

Stayed in September 2023

The service at breakfast was very lacklustre-inattentive and disinterested.Similarly,the lounge bar/casual restaurant staff on the night of our arrival were unwelcoming and unhelpful and the limited food we could order was very average in quality.That whole area needs to be made more attractive,with a proper bar-dated decor and furnishings with no character at present. The hotel seemed rather dominated by large groups at times.

Our old city view balcony room on the 10th floor was excellent with lovely views,but our daughters’ room on the 5th floor overlooking a main road junction were noisy from traffic.The view from the Bersnda restaurant of the old city was beautiful. The head concierge,Eviator,was outstanding-extremely helpful,knowledgeable and full of charm and personality. The guides he arranged for us (Hannah for the old city walking tour and Etai for Masada and the Dead Sea) were superb. The special bread station and staff member there at breakfast was excellent.

Stayed in August 2023

Unclear which desk was reception or how concierge could help us.

Modern, clean and tidy. Views over Jerusalem.

Stayed in August 2023

Few waitresses in the breakfast are are nice. Some of them are quite rude

Location. The restaurant is good. Accommodations are good.

Stayed in August 2023

service and food

location

Stayed in July 2023

The service was very slow at breakfast.

I liked everything

Stayed in July 2023

we were on the 10th floor and could hear enough horns and street noise to make it a little hard to sleep.

amazing location at entrance to the old city and near a beautiful outdoor shopping mall with shops and restaurants. Beautiful hotel lobby and rooms and pool. staff so friendly and attentive.

Stayed in June 2023

The hotel ran out of washcloths and the new sheets that were put on were dirty. Also the room wasn’t cleaned well one day,

Stayed in June 2023

nothing i can think of

fantastic location, great staff and homely feel

Stayed in May 2023

Great location, good breakfast . Hotel needs a major renovation

Stayed in April 2023

The price is high. No two ways about it.

The location is great. The heated swimming pool is terrific. The children’s play area is, without exaggeration, fantastic. The architecture and interior design features are stunning. Among the staff, I would give shoutouts to Victoriya in the Children’s Center, Said in the Breakfast Room, and Aida and Loor in the 4th floor lounge.

Stayed in March 2023

the only sink was in the bath. I wanted a sink by the coffee. I would also have liked a hot tub. making an appointment for the gym was too cumbersome.

the comfort

Stayed in January 2023

Attention to cleanliness could improve in rooms and public areas. Limited choice of fruit served at breakfast. And the water melon had an oniony aftertaste. Everything else was excellent though and we had a lovely stay. All staff were extremely attentive and helpful.

Excellent hotel enjoying the best location in Jerusalem, professional and friendly staff and the convenience of being close to everything. The breakfast/dinner venue has a lovely feel of openness, especially if you sit outside. The coffee at breakfast comes with amazing artwork!!!

Stayed in September 2022

No bar. No other dining choices. Restaurant was very big. No charm. Service uneven at breakfast,

Great location,. Large room. But we paid a lot for it.

Stayed in August 2022

The physical facility is a bit tired. The room was showing its age, with scratches, scuffs and general wear. It could use a renovation. Also the Shabbat meals, while good, are a bit pricey. For the price, for example, they could offer a bottle of wine (or at least a free glass), and charging for sodas seems a bit much.

Staff was excellent. Extremely responsive and helpful. The location is great and the food plentiful and good.

Stayed in August 2022

kids club should have actual staff to look after the kids properly- we had to hire a nanny for our 4 year old. In addition there were no drinks in the kids club. For hotels costing above 700 USD per night you’d expect some more high end touches like water brought to guests at the pool or complimentary melon etc Also at check in-you’d expect a welcome drink and a cold flannel and a place to sit but nothing- not even a place to sit. they have weird desks in the lobby?!

A beautifully appointed hotel in the best location with a stunning rooftop view over the pool of the old city. The family room was spacious and the facilities were good, very nice breakfast as well.

Stayed in August 2022

Saturday breakfast was a bit chaotic room was nice but not exactly a direct view of old city Friday nite dinner was a super expensive option

awesome location great breakfast nice staff

Stayed in July 2022

They don’t give you bottles of water in your room like most hotels do that are 4 stars and above. The shower door needed to be maintained /repaired as water was flooding all over the bathroom and floor was very slippery. Carpet in our bedroom under the bed was stained and looked like it had not been vacuumed for weeks. No kettle in the rooms for tea. Only a Nespresso machine and 4 pods.

the rooms are a nice size and modern. hotel is in a great position. nice pool area

Stayed in July 2022

The rooms are small and you have to walk past the closet to get to the bathroom. The doors to the closet area open in so if someone is changing and you need to use the bathroom, it’s a traffic jam. Poor room design. The bed is firm! If you like firm you’ll love this bed, otherwise it’s uncomfortable. The light switches are also hard to see( dark walls) and to figure out. It’s modern but not cozy. The mini-fridge didn’t get cold. When I called the front desk, they said “yes, they don’t work”. It would’ve been nice to have cold beverages. There is no self-serve laundry facilities. When traveling, it’s nice to be able to do laundry if needed. The hallways have no A/C. Super hot in July! This was surprising based on the price of this hotel.

Walking distance to Mamilla mall and City of David. Breakfast was excellent. Staff at door/ bellmen were excellent. Nice pool and kids area. Beautiful views from pool. Very clean throughout entire property. Staff are helpful and friendly. Wait staff at coffee bar, very nice! Overall, the location, breakfast and pool make this place worth visiting!

Stayed in July 2022

cleanliness could be better

best location!

Stayed in July 2022