None

Location, rooms, staff, and hot water

Stayed in September 2023

Carpets are a bit old and should be replaced.

Budget friendly and comfortable hotel 5 minutes walk from the Old City. Clean hotel and good breakfast spread. The hotel allowed for an early check in and prepared a breakfast box as we needed to check out at 5:30am. We were really thankful for them going the extra mile.

Stayed in October 2023

Carpet in the room was really old. It makes the room look dirty, although the staff cleans it regularly and do their best. If they were to change it to laminate flooring it would freshen the room and add to a better experience. And for those with allergies, it would reduce the dust that stays in carpets. But I must make it clear, they keep the place clean and organized. Not much you can do to the carpet except change it.

Staff was great. Friendly and helpful. Buffet breakfast was also very nice and professionally served. Location was nice and as described. Place is old, but maintained and spacious. Would definetly visit again.

Stayed in September 2023

Sadly the neighbourhood is falling apart. Taxis from airport don't enter there. Looks safe but not nice. Hotel is falling apart as well. Depressive dark room. You get what you pay practically. Don't expect any luxury or high standard there. No cover change in 5 days but at least room was cleaned every day. Sockets far away from bed and only 2 Noisy neighbours. Bad noise isolation

Amazing reception. All of them were really helpful and kind. I felt welcome there. Very good breakfast included. Practically around the corner of old city Low budget hotel. Really appreciate that because Jerusalem is really expensive Quiet street, no noise from outside.

Stayed in September 2023

No parking and the restaurant closes early for dinner

Perfect location, very close to the old City.

Stayed in August 2023

It was a relatively pleasant stay though the facilities are a bit old. I have nothing to complain about, as the staff were very kind and informative. They tried to make the room up every day without asking for it, which was really nice🙂

Stayed in July 2023

The floors in the rooms need to be changed because of their unpleasant smell. The bathrooms need updating, but they are clean

The location is in a crowded popular area, but it is a great location for accessing markets, restaurants and the old city. The internet is very good. The breakfast is excellent. The staff and services are excellent⚘️

Stayed in July 2023

No kettle inside the room

Friendly staff and the free breakfast

Stayed in August 2023

Everyone, both staff and other guests were very helpful to me. Anita put my mind at ease about all my concerns and worked everything out for me. My stay was very restful.

Stayed in July 2023

The hotel needs to have a makeover..its looks old.the bathrooms are very small.shower is not a proper shower more like half a bath tub. No where to put toiletries.

I liked that they were very helpful. Anita was brilliant. They accommodated all our special needs and requirements. The staff at breakfast were exceptional. I like the lounge area.

Stayed in June 2023

Not really a major complaint but something to note - the showers are quite small and water escapes easily- best not to have anything on the floor of the bathroom etc. (at least where I was)

Really recommend this place. The staff helped as soon as I got there and lent me cash to pay the taxi driver. Breakfast was good, consisting of eggs, pastries, and a variety of other foods. The location is quite good, with most major religious sights being within a 20 minute walking distance.

Stayed in July 2023

Great helpful staff - great breakfast - nice location - enjoyed chatting with other guests - TV - WIFI, all good.

Stayed in July 2023

Nothing.

I stayed with my family. So many things we liked. We enjoyed a comfortable rooms, very nice and delicious breakfast, location which is 12-15 minutes proximity to holy places (Dome of Rock, Al-Aqsa mosque, Western wall etc.). Hotel staff, dear Anwar, Muhammad and Maan are very kind, cordial and hospitable, who make you feel at your home, as if you are staying there for years. Hotel employees, like Ms. Raana is very punctual for providing good service. The hotel has a restaurant in which you can have tasty lunch, and in hotel’s buffet a tasty dinner. You can get cups of tea and cold water free of charge anytime you wish. We are very satisfied with this hotel, which adds good memories of the city. I highly recommend this hotel for being able to feel purity of Holy city here.

Stayed in July 2023

There is no kettle and glass/cups provided as we need to drink warm water to eat medicines

Comfortable, spacious and clean room with spacious toilets

Stayed in July 2023

The rooms could use some bedside lamps, and a couple more hangers in the bathroom

The beds were exeptionally comfortable, the breakfast options were plenty and delicious

Stayed in June 2023

Area was not very attractive

Recently renovated with good staff and convenient to the Old City.

Stayed in June 2023

Good location, only 5 minutes walk from Herod's Gate. Helpful stuff. Earlier check in and late chec kout was offered. Room with spacious balcony - but not every room come with balcony. Excellent buffet style breakfast as well as dinner for reasonable price is offered.

Stayed in June 2023

-The room was a little old and could use small renovation, mostly just cosmetic faults

-Excellent location for visiting the old town -Fairly clean -Helpful staff, especially Anita at the desk

Stayed in June 2023

Very nice and welcoming staff, clean room, nice location close to Herod's gate

Stayed in May 2023

Hotel starting to show its age, in need of modernisation.

Hotel was clean and comfortable and quiet location. Helpful and friendly staff. Anita at the front desk was very helpful. She gave advice on how to get to places using both public and private transportation. She and her colleagues gave clear view of city informations and was available 24/7.

Stayed in April 2023

In our room, the bathtub was small and a little strange - unlike anything I had seen before. I'm not sure how it was supposed to be used, but standing and trying to take a shower in it was uncomfortable as there were no hand-holds.

We were unhappy with the first room we were given, but a staff member, Anwar, found us a different room which worked much better. We were located a short distance from the wall around Old Jerusalem, and from the Garden Tomb, both places we were anxious to visit.

Stayed in May 2023

Room furniture is somewhat outdated and could be improved. if we had any complaints the hotel staff tried their best to sort any minor issues. overall we were happy with service and facilities provided.

Victoria Hotel is within easy access of many local shops and restaurants. Room service was great, everyday the rooms were cleaned, beds made and fresh towels and toiletries were left. The hotel provided a large selection for breakfast of fresh fruit, salads, cold meat slices and a variety of cheeses, eggs, dried fruit, cereals, fresh juice, tea and coffee. Complimentary tea, coffee and water was available throughout the day, which was much appreciated. All the staff were very kind, helpful and gave information on tours and how to get around the area. Especially Anita was very helpful, she booked a couple of tours for us. The hotel is about 10-15 walk to the Al-Aqsa Mosque compound. All other famous land marks are within walking distance.

Stayed in May 2023

Thicker curtain on the window to eliminate the outside light for better sleep.

Breakfast was excellent, well laid and wide options. Food tasted great, hats off to the chef and the serving team. Welcoming friendly staff, you tend to feel at home. Handy walking distance to the sites that I wanted to see.

Stayed in May 2023

Expensive accommodation. Shower area too small. Some food in the breakfast was too salty.

Good location, cleanness, helpful team.

Stayed in May 2023

Great staff - multiple options for breakfast - good. Well located.

Stayed in May 2023