Reviews of Accord Highland Hotel Ooty This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
4/278, Doddabetta Junction, Kotagiri Road, 643001 Ooty, India
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Reviewed: September 9, 2025 · Stayed in August 2025
Verified reviewGood location and the rooms are good
Restaurant staffs are not properly trained it seems. Rooms are not cleaned in daily basis and late response even after a specific request for the cleaning. Staffs are so rude (except the reception team) across the property, which makes the stay so unpleasant.
Dear Naresh, Thank you for your feedback. It’s wonderful to hear that you enjoyed the location and the rooms. However, I'm truly sorry to learn about your experience with the restaurant staff and housekeeping services. We appreciate your comments on staff training and cleanliness, as they help us improve. Your experience is important to us, and we hope to enhance these aspects in the future. Thank you for bringing this to our attention. Thanks & Regards Mahalingam Operation Manager Accord Highland Hotel Ooty
Dear Naresh, Thank you for your feedback. It’s wonderful to hear that you enjoyed the location and the rooms. However, I'm truly sorry to learn about your experience with the restaurant staff and housekeeping services. We appreciate you… Show more
Reviewed: September 5, 2025 · Stayed in September 2025
Verified reviewReviewed: September 5, 2025 · Stayed in September 2025
Verified reviewThe location was absolutely stunning and left us amazed! The rooms were large, clean, and extremely comfortable. We enjoyed every meal – the ale carte dinner menu offered a great variety, and everything tasted delicious but also reasonably priced. The buffet breakfast was equally impressive, with a wide spread to choose from. The service and hospitality from the staff were more impressive – always friendly and helpful. There was plenty of parking space available, which made parking things very convenient. Almost every evening featured some form of entertainment like campfire, DJ nights, live singing, and more – always something fun to look forward to. One of the most memorable experiences was their charming Tea Kadai – the variety of teas, snacks, and the famous Ooty Varkey were simply unforgettable and still make my mouth water! The resort also offers a range of sports and recreational activities including badminton, cricket, basketball, football, table tennis, PlayStation gaming, indoor games for kids, and a dedicated play area. We always made it a point to return to the hotel by 5 PM just to make the most of these wonderful amenities. Overall, it was an excellent and peaceful stay filled with memorable experiences…! Thank you Accord highland group..! Will see you again…!
Nil
Dear Ajay, Thank you so much for sharing your wonderful experience at Accord Highland Hotel Ooty! We're thrilled to hear that you enjoyed the stunning location, comfortable rooms, and delicious dining options. It's great to know that our team’s hospitality and the various activities added to your memorable stay. We truly appreciate your kind words and can't wait to welcome you back for another exceptional visit! Thanks & Regards Mahalingam Operation Manager Accord Highland Hotel Ooty
Dear Ajay, Thank you so much for sharing your wonderful experience at Accord Highland Hotel Ooty! We're thrilled to hear that you enjoyed the stunning location, comfortable rooms, and delicious dining options. It's great to know tha… Show more
Reviewed: August 28, 2025 · Stayed in August 2025
Verified reviewReviewed: August 27, 2025 · Stayed in August 2025
Verified reviewLocation, Food & View is fantastic
The staff from the reception to the waiters are so rude & were never courteous. They don’t even know how to smile. If any questions asked no prorper response
Dear Saleth, Thank you for sharing your feedback. We’re glad to hear that you enjoyed the location, food, and view. However, it's disappointing to learn about your experience with our staff. We take your comments seriously and will address this internally to improve our service. Your experience matters to us, and we appreciate your insights. Thanks & Regards Mahalingam Operation Manager Accord Highland Hotel Ooty
Dear Saleth, Thank you for sharing your feedback. We’re glad to hear that you enjoyed the location, food, and view. However, it's disappointing to learn about your experience with our staff. We take your comments seriously and will addr… Show more
Reviewed: August 24, 2025 · Stayed in August 2025
Verified reviewDear Anonymous, Wow! Thank you for your amazing review! We’re delighted to hear that you had a perfect stay at Accord Highland Hotel Ooty. Your kind words inspire us to keep delivering exceptional experiences. We can’t wait to welcome you back soon! Thanks & Regards Mahalingam Operation Manager Accord Highland Hotel Ooty
Dear Anonymous, Wow! Thank you for your amazing review! We’re delighted to hear that you had a perfect stay at Accord Highland Hotel Ooty. Your kind words inspire us to keep delivering exceptional experiences. We can’t wait to welcome you … Show more
Reviewed: August 23, 2025 · Stayed in August 2025
Verified reviewReviewed: August 21, 2025 · Stayed in August 2025
Verified reviewReviewed: August 19, 2025 · Stayed in August 2025
Verified reviewNot Recommended for family!
Food is too costly and not tasty as you paid more! Not worthy!
Dear Guest, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations, especially regarding the food quality and pricing. Your comments are valuable to us, and we'll make sure to address them with our team to enhance our offerings. We appreciate you taking the time to help us improve. Thanks & Regards Mahalingam Operation Manager Accord Highland Hotel Ooty
Dear Guest, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations, especially regarding the food quality and pricing. Your comments are valuable to us, and we'll make sure to ad… Show more
Reviewed: August 18, 2025 · Stayed in August 2025
Verified reviewLocation of the hotel was very good. Lot of games and activities for kids.
Dear Rama, Thank you for sharing your experience! We're delighted to hear that you enjoyed the location and the variety of games and activities for kids at Accord Highland Hotel Ooty. Your feedback means a lot to us, and we hope to welcome you back soon! Thanks & Regards Mahalingam Operation Manager Accord Highland Hotel Ooty
Dear Rama, Thank you for sharing your experience! We're delighted to hear that you enjoyed the location and the variety of games and activities for kids at Accord Highland Hotel Ooty. Your feedback means a lot to us, and we hope to welc… Show more
Reviewed: August 17, 2025 · Stayed in August 2025
Verified reviewReviewed: August 12, 2025 · Stayed in August 2025
Verified reviewReviewed: August 12, 2025 · Stayed in July 2025
Verified reviewThe view and the area
Buffet was not properly or accordingly done
Dear Elin, Thank you for sharing your thoughts about your stay. We're glad to hear you enjoyed the beautiful view and the pleasant climate. We appreciate your feedback regarding the buffet setup and will certainly take it into consideration to enhance our services. Your input is valuable to us. Thanks & Regards Mahalingam Operation Manager Accord Highland Hotel Ooty
Dear Elin, Thank you for sharing your thoughts about your stay. We're glad to hear you enjoyed the beautiful view and the pleasant climate. We appreciate your feedback regarding the buffet setup and will certainly take it into considera… Show more
Reviewed: August 2, 2025 · Stayed in May 2025
Verified reviewReviewed: July 22, 2025 · Stayed in July 2025
Verified reviewDear MOHAMMED, Wow! Thank you for your review! We’re delighted to hear that you had a perfect stay at Accord Highland Hotel Ooty. Your kind words inspire us to keep delivering exceptional experiences. We can’t wait to welcome you back soon! Thanks & Regards Mahalingam Operation Manager Accord Highland Hotel Ooty
Dear MOHAMMED, Wow! Thank you for your review! We’re delighted to hear that you had a perfect stay at Accord Highland Hotel Ooty. Your kind words inspire us to keep delivering exceptional experiences. We can’t wait to welcome you back soo… Show more
Reviewed: July 18, 2025 · Stayed in July 2025
Verified reviewReviewed: July 15, 2025 · Stayed in April 2025
Verified reviewReviewed: June 30, 2025 · Stayed in June 2025
Verified reviewFood was amazing
We liked everything
Dear Rahul, Wow! Thank you for your amazing 10-star review! We’re delighted to hear that you had a perfect stay at Accord Highland Hotel Ooty. Your kind words inspire us to keep delivering exceptional experiences. We can’t wait to welcome you back soon! Thanks & Regards Mahalingam Operation Manager Accord Highland Hotel Ooty
Dear Rahul, Wow! Thank you for your amazing 10-star review! We’re delighted to hear that you had a perfect stay at Accord Highland Hotel Ooty. Your kind words inspire us to keep delivering exceptional experiences. We can’t wait to welcom… Show more
Reviewed: June 29, 2025 · Stayed in June 2025
Verified reviewThe property should be maintained more and the staff should be more responsible and trained.
Staff and services
Dear Agrawal, Thank you for your feedback regarding your stay. It's great to hear that you found the stay fine, but we appreciate your insights on the areas for improvement. Maintaining the property and enhancing staff training are both important to us, and your comments will be valuable in our efforts to provide a better experience for all guests. We hope to welcome you back in the future. Thanks & Regards Mahalingam Operation Manager Accord Highland Hotel Ooty
Dear Agrawal, Thank you for your feedback regarding your stay. It's great to hear that you found the stay fine, but we appreciate your insights on the areas for improvement. Maintaining the property and enhancing staff training are both… Show more
Reviewed: June 16, 2025 · Stayed in June 2025
Verified reviewReviewed: June 4, 2025 · Stayed in May 2025
Verified reviewLocation and view from the hotel Food was good as well
Restaurant services were very poor although food was good Overall services need to improve
Dear Sanjay, Thank you for your feedback. We are glad to hear that you enjoyed the beautiful view and location, as well as the food. We sincerely appreciate your comments regarding the restaurant services and will certainly work on improving them. Your insights are valuable in helping us enhance the experience for our guests at Accord Highland Hotel Ooty. Thanks & Regards Mahalingam Operation Manager Accord Highland Hotel Ooty
Dear Sanjay, Thank you for your feedback. We are glad to hear that you enjoyed the beautiful view and location, as well as the food. We sincerely appreciate your comments regarding the restaurant services and will certainly work on improvi… Show more
Reviewed: June 1, 2025 · Stayed in May 2025
Verified reviewGreat facilities, good food, great activities, comfortable rooms.
No elevator for senior citizens.
Dear Prasad, Thank you for your wonderful feedback! It's delightful to hear that you enjoyed the facilities, food, and activities during your stay at Accord Highland Hotel Ooty. We appreciate your input regarding the lack of an elevator for senior citizens and will certainly keep that in mind as we strive to enhance our services. We hope to welcome you back soon! Thanks & Regards Mahalingam Operation Manager Accord Highland Hotel Ooty
Dear Prasad, Thank you for your wonderful feedback! It's delightful to hear that you enjoyed the facilities, food, and activities during your stay at Accord Highland Hotel Ooty. We appreciate your input regarding the lack of an elevator… Show more
Reviewed: May 20, 2025 · Stayed in May 2025
Verified reviewScenery.bonfire,complimentary tea good service,good buffet spread
Hard pillow,early check outs
Dear Prasad, Thank you for your kind words! We’re thrilled to hear that you enjoyed the bonfire, beautiful scenery, and our complimentary tea and buffet. Your feedback regarding the pillows and early check-outs is appreciated, and we will certainly take it into consideration. We hope to welcome you back to Accord Highland Hotel Ooty for another lovely stay! Thanks & Regards Mahalingam Operation Manager Accord Highland Hotel Ooty
Dear Prasad, Thank you for your kind words! We’re thrilled to hear that you enjoyed the bonfire, beautiful scenery, and our complimentary tea and buffet. Your feedback regarding the pillows and early check-outs is appreciated, and we will c… Show more
Reviewed: May 18, 2025 · Stayed in March 2025
Verified reviewI have visited before clearly standards went down.
Staffs needs to be trained properly. And dinner was horrible.
Dear Gowtham, Thank you for sharing your feedback. It's concerning to hear that your experience didn't meet expectations, especially regarding staff training and dinner quality. We appreciate your insights, as they help us improve. Your previous visits mean a lot to us, and we hope to restore the high standards you've come to expect in the future. Thanks & Regards Mahalingam Operation Manager Accord Highland Hotel Ooty
Dear Gowtham, Thank you for sharing your feedback. It's concerning to hear that your experience didn't meet expectations, especially regarding staff training and dinner quality. We appreciate your insights, as they help us improve. … Show more