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Reviews of The Gateway Hotel Old Port Road 5 stars

Old Port Road, Karnataka, 575001 Mangalore, India

#7 of 31 hotels in Mangalore

Guests' Choice

Review score

Based on 220 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.1

  • Location

    7.8

  • Facilities

    7.8

  • Staff

    8.8

  • Value for money

    7.6

  • Free WiFi

    7.8

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Showing 1 - 75

  • Reviewed: 8 April 2018

    • Leisure trip
    • Family with young children
    • Standard Double Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    The road outside the hotel is under construction and caused a hell lot of inconvenience to my mother who is old and cannot walk much. All the Hotel needed to do, was to put up this information on all the booking websites so that the guests are well informed and are not in for a rude and inconvenient shock on arrival. Also you may not be correct in classifying this Hotel as a 5 star property, it's more like a 4 star. Staff was consistently excellent.

    Stayed in April 2018

  • Reviewed: 15 March 2018

    • Leisure trip
    • Family with young children
    • Standard Double Room with City View
    • Stayed 1 night

    The salon and spa could be much better. It was an outsourced vendor of the Taj , and hence it was not up to the Taj quality. I used it for a foot massage and I did not like to foot massage at all.

    The hotel was fabulous. The front office staff were super - Speical Mention to Pratyush, Irshad and Thomas

    Stayed in February 2018

  • Reviewed: 26 February 2018

    • Business trip
    • Solo traveller
    • Standard Double Room with City View
    • Stayed 1 night

    The salad did not look nice the way it was presented. During breakfast the restaurant was very crowded, and the food was not so great. The road in front of the hotel is being re-laid, and access to the hotel was a bit difficult.

    The room was fine, bed comfortable and the bathroom had good amenities. I had a Mangalore style non-veg thali which was nice.

    Stayed in February 2018

  • Reviewed: 8 February 2018

    • Leisure trip
    • Solo traveller
    • Standard Twin Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was very good, but I found my one dinner at their higher end restaurant underwhelming, with sub-par atmosphere and cooking, and high prices. They should upgrade that restaurant to make it competitive with other top restaurants in town for the local affluent population.

    Very good service and comfortable and attractive (if slightly worn) property. Competent and resourceful staff happy to help. I requested referral to a doctor to treat an ear infection I had picked up in Kerala. Teena, one of their senior staff, sprang into action right away. Thirty minutes after my request, I was in an appointment with a highly competent ENT Specialist (a professor at the local medical school) getting treatment without which the condition could have become extremely serious. Hats off to a well managed property!

    Stayed in February 2018

  • Reviewed: 29 January 2018

    • Leisure trip
    • Couple
    • Standard Double Room with City View
    • Stayed 2 nights

    Well managed property. Can't think of anything that needs improvement.

    It's an excellent property with a most convenient location. All the staff were most professional and caring. The breakfast spread was good with excellent options.

    Stayed in January 2018

  • Reviewed: 28 January 2018

    • Business trip
    • Solo traveller
    • Standard Double Room with City View
    • Stayed 1 night
    • Submitted via mobile

    I would be grateful if the rooms had a kettle for heating water. I'm a green tea drinker and I feel that this should be available in all business hotel rooms.

    Love the view from the rooms. Great view to wake up to in the mornings when you get the sea-view. The breakfast is really nice. The rooms are clean and spacious. Beds are extremely comfortable and I'm so glad that this hotel has fans as at times the AC can just be too cold.

    Stayed in January 2018

  • Reviewed: 14 January 2018

    • Leisure trip
    • Couple
    • Standard Twin Room with City View
    • Stayed 4 nights

    The room was a little on the small side and the view at the back of the hotel not so inviting.

    The bed was very comfortable! The morning buffet breakfast excellent with many options and a good espresso to begin the day. Staff in both restaurants were professional, helpful and friendly.

    Stayed in January 2018

  • Reviewed: 13 January 2018

    • Leisure trip
    • Couple
    • Standard Twin Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    Super small gym and spa. Restaurant had 100 different options - which means they weren’t very good at anything. Food could improve.

    Expensive for what you get. Booking has it as a 5 star hotel. Is NOT a 5 star hotel. Clean and simple.

    Stayed in January 2018

  • Reviewed: 5 January 2018

    • Leisure trip
    • Couple
    • Executive Suite with City Or Pool View
    • Stayed 1 night
    • Submitted via mobile

    The gateway hotel staff made sure that our stay was extremely comfortable. Being our first night as a wedded couple they went above and beyond to look after us. That included them bringing in a celebratory cake! The suite was clean and comfortable too!

    Stayed in December 2017

  • Reviewed: 26 November 2017

    • Business trip
    • Solo traveller
    • Standard Twin Room with City View
    • Stayed 1 night
    • Submitted via mobile

    The room should have had a kettle. I was there just one night, but felt that this is a standard offering that should be made available.

    Wonderful set of staff. The rooms were also quite large with some excellent views. The breakfast was good and loved the coffee.

    Stayed in November 2017

  • Reviewed: 27 October 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights

    Inspite of booking well in advance we were provided 2 rooms at the corner of the hotel with zero view outside the window. The room and the corridor outside the room had a musty smell due to being damp. Requested for a change in room multiple times but requested was ignored. I have stayed at this hotel in the past and got rooms on the higher floor where I had not faced this problem but this visit was a disappointment. The only silver lining was the F&B, the food was good throughout the stay across multiple meals.

    Great seafood. Overall the food was good. All seafood dishes we tried were good . In the breakfast buffet, they served wonderful multigrain dosas.

    Stayed in October 2017

  • Reviewed: 18 July 2017

    • Business trip
    • Solo traveller
    • Standard Twin Room with City View
    • Stayed 1 night

    There was some cleaning equipment left on the stairs to the basement. This was unsightly and unbecoming of such a good hotel. If these were moved to a more appropriate space, then things would be great.

    There wasn't much not to like. The property itself is good and the staff are excellent. The serice was very good and the food choices were also appreciated.

    Stayed in June 2017

  • Reviewed: 9 July 2017

    • Leisure trip
    • Couple
    • Standard Double Room with City View
    • Stayed 3 nights

    Overpriced dinner buffet for very few items around Rs. 1250 per plate.. No exhaust fan in the bathroom which makes it very stuffy.. If the Do not disturb sign isn't on the door, the housekeeping staff disturbs late afternoon asking if we need to get the room cleaned! - the last bit was highly unnecessary..

    Decent accommodation. Decent staff.. Good filling buffet breakfast..

    Stayed in June 2017

  • Reviewed: 26 June 2017

    • Leisure trip
    • Family with young children
    • Standard Double Room with City View
    • Stayed 3 nights

    None

    Everything was excellent. All the Staff went out of their way to make us comfortable. Duty Manager: Ayug, Coffee Shop Captain: Ram Kishore, and many more, including Doormen and Bell Boys. Everyone makes extra effort to look after your needs.

    Stayed in May 2017

  • Reviewed: 5 May 2017

    • Business trip
    • Family with young children
    • Standard Twin Room with City View
    • Stayed 4 nights

    If the look of the room was refurbished in terms of upgrading furniture and sanitary fittings in bathroom, it would attract more than expected crowd to stay.

    The stay was absolutely comfortable. The staff seemed well trained and were extremely helpful and friendly unlike any other hotel in Mangalore.

    Stayed in May 2017

  • Reviewed: 12 April 2017

    • Leisure trip
    • Family with young children
    • Standard Twin Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    The A/C could have been better

    We like the staff attitude. They were always willing to help and guide as if they are our family members . It was amazing experience.

    Stayed in April 2017

  • Reviewed: 10 April 2017

    • Business trip
    • Solo traveller
    • Standard Double Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Fantastic setup for visiting Mangalore. Staff were super helpful and went that extra mile with helping me locate some specialist shops in town. Let me come and have a shower after checking out before going to airport.

    Stayed in April 2017

  • Reviewed: 1 March 2017

    • Leisure trip
    • Solo traveller
    • Superior Double Room with City View
    • Stayed 4 nights
    • Submitted via mobile

    Furniture of the room is dated. Room keys and safe boxes must be upgraded. I didn't like the small, very basic gym. The hotel definitely needs a complete renovation but overall it was a nice stay.

    Very welcoming, kind, helpful, friendly staff. Free Wifi in all areas of the hotel. It has a gift/antique shop and a book shop. The breakfast buffet is nice. Room service is good. Good size bedroom.

    Stayed in February 2017

  • Reviewed: 27 February 2017

    • Leisure trip
    • Couple
    • Standard Double Room with City View
    • Stayed 4 nights
    • Submitted via mobile

    Although I am sure that the hotel is very secure it would still be good to have a safe in the bedroom.

    We used most of the facilities in the hotel and every member of staff was helpful, welcoming and efficient. We used a hotel driver Kishore who proudly showed us his city and surroundings. Our bed and bathrooms were well appointed and equipped. We had breakfasts and evening meals in the hotel which were of a good standard. The excellent breakfast was a broad buffet with a chef for side orders of eggs etc. For dinner we ate in the restaurant, bistro and. Bar where the choices and quality were good if perhaps limited for non-veg. The bar and pool were also pleasures!

    Stayed in January 2017

  • Reviewed: 22 February 2017

    • Leisure trip
    • Couple
    • Standard Double Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing!

    It was very enjoyable stay at this property all very nice and friendly, especially our driver Kishoari excellent tour guide over reliable drivers! ☺

    Stayed in February 2017

  • Reviewed: 26 January 2017

    • Leisure trip
    • Solo traveller
    • Standard Twin Room with City View
    • Stayed 3 nights

    The staff was uniquely kind and helped me with every request very fast and friendly. It is a typical Business Hotel with all what you can ask for: Restaurant, pool, laundry service, spa, gym... I used everything and was very good. The food was delicious, a huge buffet for breakfast and for dinner I ordered from the menu. I'd definitively recommend to stay in this hotel!

    Stayed in January 2017

  • Reviewed: 24 January 2017

    • Leisure trip
    • Couple
    • Executive Suite with City Or Pool View
    • Stayed 1 night
    • Submitted via mobile

    Not much of a selection of food for westerners. Breakfast menu very limited for westerners and what we had was not of a very high standard as we expected for such a nice hotel. We also found the dining room staff were constantly watching us which we found a bit disconcerting. and not of a standard expected for such a nice hotel.

    The airport meet and greet. The reception staff were very helpful. Really nice gift shop with good prices, lovely jewellery and gifts. Very good accommodation.

    Stayed in January 2017

  • Reviewed: 1 January 2017

    • Leisure trip
    • Group
    • Superior Double Room with City View
    • Stayed 1 night
    • Submitted via mobile

    In the room there was no bath towels also bed is incomplete Not checked the room properly before given to me

    Food was excellent also staff from FO sathya very helful and positive attitude

    Stayed in December 2016

  • Reviewed: 11 October 2016

    • Business trip
    • Solo traveller
    • Standard Twin Room with City View
    • Stayed 7 nights

    A wonderful place! Came back for a second time! Breakfast was just amazing. The stuff outstanding friendly and helpful and supportive. Super clean. Everything was just perfect. Had such a great time in Mangalore thanks to the Gateway Hotel. Anytime again!

    Stayed in October 2016

  • Reviewed: 4 September 2016

    • Business trip
    • Solo traveller
    • Standard Twin Room with City View
    • Stayed 1 night

    The rooms could have been bigger for the tariff.

    The staff overall and should mention Ms Teena at the desk, who made checking in and checking out very comfortable.

    Stayed in September 2016

  • Reviewed: 16 August 2016

    • Leisure trip
    • Solo traveller
    • Standard Twin Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    Out side the property building smelly when come out from the gate Bathroom not to 5 star standard Furniture need to be refurbished

    The entire property quite old now Need to be refurbished mainly bathroom fittings need to change Staff are good Out side ambience not pleasant Fishy smell due to old port road

    Stayed in August 2016

  • Reviewed: 3 July 2016

    • Business trip
    • Solo traveller
    • Executive Suite with City Or Pool View
    • Stayed 2 nights

    Very dirty hotel & as per booking classification it is 5 starts hotel but even the employee was not aware how many starts they are classified some is saying 3 starts some is 4 starts . as per my classification it is not even 2 start hotel

    nothing

    Stayed in July 2016

  • Reviewed: 13 June 2018

    • Business trip
    • Group
    • Standard Double Room with City View
    • Stayed 1 night

    Rest rooms are bit smaller. I got hit in right hand with door lock after washing from wash basin.

    The bed room and cafeteria are good.

    Stayed in June 2018

  • Reviewed: 2 June 2018

    • Leisure trip
    • Family with young children
    • Standard Double Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was good

    Stayed in May 2018

  • Reviewed: 27 May 2018

    • Leisure trip
    • Couple
    • Standard Double Room with City View
    • Stayed 2 nights

    Courteous and helpful staff, well maintained facilities, spacious rooms.

    Stayed in May 2018

  • Reviewed: 24 May 2018

    • Business trip
    • Group
    • Standard Double Room with City View
    • Stayed 1 night
    • Submitted via mobile

    The food was not worth fo the money

    It was very comfortable. Nd maintained very good cleanliness

    Stayed in May 2018

  • Reviewed: 26 April 2018

    • Business trip
    • Solo traveller
    • Standard Twin Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    Clean hotel with value for money .

    Stayed in April 2018

  • Reviewed: 16 April 2018

    • Solo traveller
    • Standard Double Room with City View
    • Stayed 4 nights
    • Submitted via mobile

    Unusually small cot

    Housekeeping service was extraordinary. Rooms were made multiple times a day voluntarily.

    Stayed in April 2018

  • Reviewed: 6 April 2018

    • Leisure trip
    • Family with young children
    • Standard Double Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    More comfortable than expectation.

    Stayed in April 2018

  • Reviewed: 21 March 2018

    • Leisure trip
    • Family with young children
    • Executive Suite with City Or Pool View
    • Stayed 1 night
    • Submitted via mobile

    Very long time for room service.

    Good ambience.

    Stayed in March 2018

  • Reviewed: 19 March 2018

    • Family with young children
    • Standard Double Room with City View
    • Stayed 1 night

    The tea/coffee making machine was not ideally located. The plug points were not ideal for the new mobile chargers.

    The staff were very helpful.

    Stayed in March 2018

  • Reviewed: 11 March 2018

    • Business trip
    • Solo traveller
    • Standard Double Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Please offer stay with B/f

    It's actually the old world charm and comfortable

    Stayed in March 2018

  • Reviewed: 6 March 2018

    • Leisure trip
    • Solo traveller
    • Superior Double Room with City View
    • Stayed 4 nights
    • Submitted via mobile

    Dated furniture.

    Friendly staff. Location is good.

    Stayed in March 2018

  • Reviewed: 4 March 2018

    • Leisure trip
    • Group
    • Superior Twin Room with City View
    • Stayed 10 nights

    Nothing

    Overall an excellent experience

    Stayed in February 2018

  • Reviewed: 4 March 2018

    • Leisure trip
    • Couple
    • Standard Double Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    Location and no a/c in the bar

    Stayed in March 2018

  • Reviewed: 23 February 2018

    • Leisure trip
    • Group
    • Standard Twin Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    Great staff. Great service

    Stayed in February 2018

  • Reviewed: 22 February 2018

    • Leisure trip
    • Group
    • Standard Double Room with City View
    • Stayed 1 night

    The staff were very friendly.

    Stayed in February 2018

  • Reviewed: 22 February 2018

    • Business trip
    • Solo traveller
    • Standard Double Room with City View
    • Stayed 2 nights

    Nothing

    Wonderful spread and great quality of food...Lot of Healthy options...Very tasty and attractive offerings...

    Stayed in February 2018

  • Reviewed: 19 February 2018

    • Business trip
    • Family with young children
    • Standard Double Room with City View
    • Stayed 1 night
    • Submitted via mobile

    No iron box in the room

    Courteous staff and sea facing room

    Stayed in February 2018

  • Reviewed: 16 February 2018

    • Leisure trip
    • Group
    • Superior Double Room with City View
    • Stayed 1 night

    The courteous staff

    Stayed in February 2018

  • Reviewed: 4 February 2018

    • Leisure trip
    • Couple
    • Superior Twin Room with City View
    • Stayed 1 night
    • Submitted via mobile

    The location could have been better for going out.

    Comfy stay in a nice room.

    Stayed in January 2018

  • Reviewed: 30 January 2018

    • Couple
    • Superior Double Room with City View
    • Stayed 5 nights
    • Submitted via mobile

    The food & the staff

    Stayed in January 2018

  • Reviewed: 25 January 2018

    • Leisure trip
    • Family with young children
    • Executive Suite with City Or Pool View
    • Stayed 2 nights
    • Submitted via mobile

    Cramped Restaurant, inexperienced stewards in restaurant

    Friendly Staff

    Stayed in January 2018

  • Reviewed: 19 January 2018

    • Leisure trip
    • Couple
    • Superior Twin Room with City View
    • Stayed 1 night
    • Submitted via mobile

    None

    Everything...from room to amenities to food and exceptional service from the front desk and housekeeping

    Stayed in December 2017

  • Reviewed: 15 January 2018

    • Leisure trip
    • Family with young children
    • Standard Double Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Amazing variety and quality of food

    Stayed in January 2018

  • Reviewed: 11 January 2018

    • Leisure trip
    • Family with young children
    • Standard Twin Room with City View
    • Stayed 1 night

    Dinner buffet was expensive

    All in all the stay was excellent; but the dinner buffet was expensive.

    Stayed in January 2018

  • Reviewed: 3 January 2018

    • Leisure trip
    • Family with young children
    • Standard Double Room with City View
    • Stayed 1 night
    • Submitted via mobile

    The hallways stink like a public urinal.

    Nothing

    Stayed in January 2018

  • Reviewed: 2 January 2018

    • Business trip
    • Solo traveller
    • Standard Twin Room with City View
    • Stayed 3 nights

    Nice location and good breakfast

    Stayed in December 2017

  • Reviewed: 31 December 2017

    • Leisure trip
    • Couple
    • Standard Double Room with City View
    • Stayed 7 nights

    Cleanliness & some old rooms on the lower floors

    Bkfast, Staff, Service

    Stayed in December 2017

  • Reviewed: 31 December 2017

    • Leisure trip
    • Couple
    • Standard Double Room with City View
    • Stayed 5 nights
    • Submitted via mobile

    Room was not as per my expectations. Not very clean

    Staff are extremely humble & always more than happy to help

    Stayed in December 2017

  • Reviewed: 24 December 2017

    • Leisure trip
    • Family with young children
    • Standard Twin Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Rooms were very good.. Staff were friendly and food was too good

    Stayed in December 2017

  • Reviewed: 20 December 2017

    • Family with young children
    • Submitted via mobile

    Room size cleniness

    Nothing much to like only the courtesy of staff is good thats yet

  • Reviewed: 2 December 2017

    • Business trip
    • Couple
    • Standard Twin Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    The rooms need to be done up as they feel old now.

    The hospitality of the Taj cannot be matched by anyone.

    Stayed in November 2017

  • Reviewed: 11 November 2017

    • Leisure trip
    • Couple
    • Standard Twin Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Not at all recommended to anyone for stay

    Actually the rooms are small and inadequate facilities for the money we pay

    Stayed in November 2017

  • Reviewed: 24 October 2017

    • Leisure trip
    • Couple
    • Standard Double Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Superb breakfast. Very good choice

    Stayed in October 2017

  • Reviewed: 27 September 2017

    • Family with young children
    • Standard Double Room with City View
    • Stayed 2 nights

    I was not given complimentary breakfast unlike every single hotel that provides the same .

    Stayed in September 2017

  • Reviewed: 10 September 2017

    • Leisure trip
    • Couple
    • Standard Double Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    The rooms are very very small

    Good service and location

    Stayed in August 2017

  • Reviewed: 27 July 2017

    • Leisure trip
    • Couple
    • Standard Double Room with City View
    • Stayed 2 nights

    Lovely hotel and such friendly and helpful staff. Food good quality and lovely big shower

    Stayed in July 2017

  • Reviewed: 25 July 2017

    • Leisure trip
    • Family with young children
    • Standard Twin Room with City View
    • Stayed 3 nights

    Smelly Carpets in the corridor, Rooms/furniture is worn out. Housekeeping need to be improved

    Good breakfast spread.

    Stayed in July 2017

  • Reviewed: 22 July 2017

    • Business trip
    • Group
    • Executive Suite with City Or Pool View
    • Stayed 3 nights

    old

    staff and good cleanliness of the hotel

    Stayed in July 2017

  • Reviewed: 5 July 2017

    • Leisure trip
    • Group
    • Standard Twin Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Poor value for money Old bathroom

    Stayed in July 2017

  • Reviewed: 4 July 2017

    • Leisure trip
    • Solo traveller
    • Standard Double Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Modern building nicely kept. Helpful staff.

    Stayed in July 2017

  • Reviewed: 4 June 2017

    • Business trip
    • Solo traveller
    • Superior Twin Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast spread continues to disappoint.

    Close proximity to the heart of the city. The rooms are comfortable and the views are picturesque.

    Stayed in May 2017

  • Reviewed: 2 June 2017

    • Leisure trip
    • Couple
    • Standard Double Room with City View
    • Stayed 1 night
    • Submitted via mobile

    All fine

    Overall excellent experience

    Stayed in June 2017

  • Reviewed: 1 June 2017

    • Leisure trip
    • Family with young children
    • Standard Double Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Awesome

    Stayed in May 2017

  • Reviewed: 30 May 2017

    • Leisure trip
    • Family with young children
    • Superior Double Room with City View
    • Stayed 4 nights
    • Submitted via mobile

    Everything.

    Stayed in May 2017

  • Reviewed: 27 May 2017

    • Leisure trip
    • Couple
    • Standard Twin Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    It was not beach front

    There could have been more local cuisine varieties

    Stayed in May 2017

  • Reviewed: 8 May 2017

    • Leisure trip
    • Family with young children
    • Standard Twin Room with City View
    • Stayed 1 night
    • Submitted via mobile

    I don't know

    Staff was extremely well mannered

    Stayed in May 2017

  • Reviewed: 6 May 2017

    • Business trip
    • Couple
    • Standard Double Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Old and facilities

    Location

    Stayed in May 2017

  • Reviewed: 3 May 2017

    • Business trip
    • Solo traveller
    • Standard Twin Room with City View
    • Stayed 1 night

    The rooms need renovation. The decor, sanitary wear in toilets are old types & it's clearly visible.

    The food is good. Rooms are clean.

    Stayed in April 2017

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