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Reviews of Gateway Chikmagalur - IHCL SeleQtions 4 stars

K.M. Road, Opposite Pavitravana, Jyothinagar Post, 577102 Chikmagalūr, India

#7 of 50 hotels in Chikmagalūr

Guests' Choice

Review score

Based on 184 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.8

  • Location

    8.2

  • Facilities

    8.1

  • Staff

    9.3

  • Value for money

    7.5

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 24 March 2024

    9.0
    Tucked away treasure to a greenery get away
    • Leisure trip
    • Family with young children
    • Standard Double Room with Garden View
    • Stayed 2 nights

    A little on the expensive side overall, but given the facilities and how far they are away from the main city, its still reasonable. But it is a point to consider as not everyone may be able to find the value in it.

    Breakfast: The breakfast was excellent. Amazing spread. Constantly refilled, so it was always fresh. Plenty of staff are constantly on the go, cleaning plates and glasses to replace the ones taken. Available to give orders for eggs or dosas as well. All in all, a very sumptuous breakfast. Room: Very spacious. Had a big enough bed for myself, my wife and son. Very comfortable mattress. Had a table and chair, and a big sofa. A good view outside the room as well. A couple of chairs on the balcony, which was excellent in the mornings. Spacious bathroom, with a separate shower area. It had a ceiling rain shower. Room Service: Excellent Room service. Very tasty food. All the dishes ordered were good. Indian, Italian and Chinese. Very good cooks. They deliver the food to your room within 15-20 mins, still piping hot and fresh. Staff: Very friendly staff. They were able to handle kids well, which is not the case everywhere. They could speak Hindi and English. Very understanding and always offered help for anything at all. Location: It's right at the edge of the forest area. The roads to the entrance are good, just a bit of a patch till the gate, but once inside you are totally in a different world. Had facilities for cycles, and an area to play basketball or tennis. Great swimming pool, a separate one for kids as well. Excellent facility to walk around the entire property. Plenty of greenery so you will never notice the heat outside even during peak afternoon. Excellent for couples, families and business trips

    Stayed in January 2024

  • Reviewed: 11 February 2024

    8.0
    Enjoyable stay
    • Leisure trip
    • Couple
    • Standard Double Room with Garden View
    • Stayed 1 night

    Bathrooms are a bit dated

    Good breakfast & location. Excellent service !!

    Stayed in February 2024

  • Reviewed: 30 January 2024

    9.0
    Great hotel !! Had a comfortable stay with family.
    • Leisure trip
    • Family with young children
    • Cottage Queen Room with Garden View
    • Stayed 2 nights

    Could have been at a hilly location so could have experienced the hills too

    The hotel was lovely.. the rooms were spacious and comfortable. Food was very tasty and the service and staff was very good.. the evening magic show and the live performances by the couple singing and playing the guitar was an excellent addition..the activities chart given to us during check in was a brilliant option and helped me planned my day for sightseeing..the gentleman managing the treks and activities was super helpful. The spa was good.. esp the lady who did the massage was excellent. My sr citizen mother enjoyed the experience and felt releif from her pain and aches. All in all, felt completely comfortable and at home, through our 2 night stay.. thankyou

    Stayed in January 2024

  • Reviewed: 18 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    Items ordered for the dinner were not tasty.

    Ambience, cleanliness and quiet location.

    Stayed in December 2023

  • Reviewed: 22 December 2023

    8.0
    Great option in Chikmagalur, but on pricier side
    • Leisure trip
    • Family with young children
    • Cottage Queen Room with Garden View
    • Stayed 2 nights

    expensive. they allow pets but pet charges are high.

    excellent property, food, staff service, cleanliness

    Stayed in October 2023

  • Reviewed: 2 December 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Cottage Queen Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    No vegan options in the food menu.

    Stayed in October 2023

  • Reviewed: 22 November 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    Facilities needs to be upgraded

    Stayed in November 2023

  • Reviewed: 5 October 2023

    9.0
    Superb
    • With a pet
    • Leisure trip
    • Family with young children
    • Standard Double Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    You are charging rs 2000/- for pet per day but Not providing a single meal to pet.

    Breakfast menu was excellent

    Stayed in October 2023

  • Reviewed: 30 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Cottage Queen Room with Garden View
    • Stayed 5 nights
    • Submitted via mobile

    Mostly all good

    Not too far away from the city and not too high in the hills.

    Stayed in July 2023

  • Reviewed: 6 June 2023

    8.0
    A quaint property excellent for a quick getaway
    • Leisure trip
    • Family with young children
    • Cottage Queen Room with Garden View
    • Stayed 3 nights

    Property rates were high

    property landscape and surrounding drives around chikamanglur

    Stayed in June 2023

  • Reviewed: 1 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Cottage Twin Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    the swimming pool tiles were broken. the food is not upto the mark. breakfast buffet was quite underwhelming.

    its nice and green property. there are a bunch if rabbits and ducks for the kids to keep the busy. the rooms were nice and clean

    Stayed in May 2023

  • Reviewed: 11 May 2023

    8.0
    Escape to Chikmagalur
    • Leisure trip
    • Family with young children
    • Standard Double Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    The food other than breakfast was not upto the mark,local cuisine was also tasteless and I thought it was not to Taj standards. The spa is quite ineffective with Kerala ayurvedic massages.

    I loved the room size and cleanliness.The bath rooms were clean and towels too.I loved the pool and the overall ambience of the hotel. The pool is very clean and made my trip very beautiful. The Coffee served at the hotel was always awesome

    Stayed in May 2023

  • Reviewed: 10 May 2023

    9.0
    Would love to go back again,
    • Leisure trip
    • Family with young children
    • Cottage Queen Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom should have better exhaust systems

    Awesome staff,

    Stayed in May 2023

  • Reviewed: 29 April 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Cottage Twin Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    Evening activities could be better

    .

    Stayed in April 2023

  • Reviewed: 26 April 2023

    7.0
    Nice gateway property
    • Leisure trip
    • Family with young children
    • Cottage Queen Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    The food could have been better ,it was quite ordinary compared to the price charged particularly for the buffet spread . Also the staffs attitude to force you to go for buffet against ala carta wasnt expected .

    Nice property, good staffs , well maintained & you can really enjoy calm & serene surroundings. Nothing much to do but two nights stay is recommended to enjoy chikmagallur.

    Stayed in April 2023

  • Reviewed: 3 April 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Cottage Queen Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    The entry road to the resort from the highway was steep and unexpected. Lighted Signage is needed to avoid mishaps

    The staff were extremely courteous and helpful. The location was good and blessed with peace and quiet

    Stayed in April 2023

  • Reviewed: 17 December 2022

    8.0
    overall a very good stay but would expect more from a Taj subsidiary
    • Leisure trip
    • Family with young children
    • Cottage Queen Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    age of property was visible with leakage and paint peels

    the location & property spread

    Stayed in December 2022

  • Reviewed: 7 December 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    nice

    Stayed in November 2022

  • Reviewed: 19 November 2022

    8.0
    very good. would come back again.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    the spa could be made warmer when the session starts. the point was well taken.

    The staff made the stay extremely special led by Mr Ujjwal and Ms Manjula. everyone was very warm and since we had a little baby , the staff made sure we had all the comforts in place.

    Stayed in November 2022

  • Reviewed: 2 November 2022

    8.0
    Nice and decent stay amidst, nature
    • Leisure trip
    • Family with young children
    • Standard Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Items in the dinner buffet were very limited. There could have been more options. Also the taste of the food (dinner) was average, which is not what you expect for a brand like Taj.

    The atmosphere, the vibe, the cleanliness of the compound is amazing. You can have a plenty of after-dinner or early-morning walk within the lush green compund. There are some beautiful spots for taking great photos. Here they have domesticated rabbits as well; feeding them carrots is a next level experience. Breakfast was good with many options available.

    Stayed in November 2022

  • Reviewed: 11 October 2022

    7.0
    Average
    • Leisure trip
    • Family with young children
    • Cottage Queen Room with Garden View
    • Stayed 2 nights

    The buffet menu wasn't justified/the taste was not great. The buffet arrangement was not good, no bowls/spoons next to the dessert counter. The staff was not attentive to the needs of the customers. There is only one restaurant and the interiors were not designed for a fine-dining experience. Overall property as mentioned earlier lacks the wow factors and do not provide any activities inside the resort.

    Well-maintained property. The staff is very friendly and courteous. SPA services are excellent and thoroughly enjoyed by us. But it's over expensive for the facilities provided and lacks the WOW factor for the price paid. Not worth the money spent.

    Stayed in October 2022

  • Reviewed: 21 August 2022

    9.0
    recommended for a relaxing weekend getaway
    • Leisure trip
    • Group
    • Cottage Queen Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    1)plastic water bottles being used 2) insects in room , due. greenery 3) 3) difficult to use bathroom fittings 4) patchy gym facilities 5) 5) poor drivers’ toilets 6) not enough day/ evening activities to engage guests

    1) good balcony view of the greenery 2) comfortable rooms 3) friendly staff

    Stayed in August 2022

  • Reviewed: 31 July 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    1. very far away from all places of interest ( takes atleast an hour) 2. the staff is very slow and has to be reminded for the same thing multiple times 3. the sauna was broken , making the spa experience very limiting . one expects 5 star properties to have these basic things fixed at priority

    Very green , well maintained property, close to the main city, lot of in-house activities and paid activities options available , comprehensive menu to pick from

    Stayed in July 2022

  • Reviewed: 24 July 2022

    7.0
    Family friendly property with the best staff
    • Business trip
    • Couple
    • Standard Double Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    On checking in, we were provided an ‘upgrade’ to a larger cottage, where the furniture, light fixtures, sheets all looked very dated, it just had a little bit extra space. Whereas in fact the deluxe room that we had booked was better looking that the ‘upgrade’. I think it’s sometimes best not to give an upgrade unless what you have to offer is better than what the client has booked. In general, the property needs an update to include design that looks and feels like 2022. I am slightly concerned about the free-standing (unsecured) light fixture in rooms that so easily fall down, they could be very dangerous if you have little kids around.

    The highlight of the property is definitely staff, they make you feel looked after and cater to all your needs big or small, with great attention. From check in to check out everything was managed so well. They even arranged for our baby’s milk to be warmed during early morning hours. They have little farm animals that are let free in the garden during the day, kids will love this.

    Stayed in July 2022

Showing 1 – 25

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