Reviews of Fortune Park, Katra - Member ITC Hotels' Group This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Railway Station Road, 182301 Katra, India
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Reviewed: August 31, 2025 · Stayed in June 2025
Verified reviewReviewed: August 21, 2025 · Stayed in August 2025
Verified reviewLocation and access
In the room both kettle and dryer were not working. I informed reception and went for darshan. Even after coming back after 6 hours it was not attended to
Dear Mr. Mahesh, Greetings From Fortune Park Katra!! Thank you for sharing your feedback with us. We’re glad to know you appreciated our location and found the access convenient. However, we’re truly sorry to hear about the inconvenience caused by the non-functional kettle and hair dryer in your room—and more so, that the issue was not resolved even after bringing it to our attention. This is certainly not the standard of service we strive to uphold, and we sincerely apologize for the lapse. Your comments have been shared with our team, and we are taking corrective steps to ensure such delays in service do not occur in the future. We value your input and hope you will give us another opportunity to provide you with the seamless and comfortable experience you rightfully expect from us. Regards Prabhakar Kumar Operations Manager-Brand Operations
Dear Mr. Mahesh, Greetings From Fortune Park Katra!! Thank you for sharing your feedback with us. We’re glad to know you appreciated our location and found the access convenient. However, we’re truly sorry to hear about the inconvenience… Show more
Reviewed: August 9, 2025 · Stayed in August 2025
Verified reviewReviewed: August 8, 2025 · Stayed in August 2025
Verified reviewReviewed: August 7, 2025 · Stayed in July 2025
Verified reviewReviewed: August 7, 2025 · Stayed in August 2025
Verified reviewReviewed: July 31, 2025 · Stayed in June 2025
Verified reviewReviewed: July 28, 2025 · Stayed in July 2025
Verified reviewStaff were very courteous and accommodated all our requests. Service was exceptional
Nothing
Dear Dhanni, Greetings from Fortune Park Katra! Thank you for sharing your wonderful feedback. We’re delighted to hear that you had an awesome stay with us. Your kind words about our courteous staff and exceptional service are truly appreciated and have been shared with the team. It was our pleasure to accommodate your requests and ensure a comfortable experience. We look forward to welcoming you back to Fortune Park Katra on your next visit. Regards Prabhakar Kumar Operations Manager-Brand Operations
Dear Dhanni, Greetings from Fortune Park Katra! Thank you for sharing your wonderful feedback. We’re delighted to hear that you had an awesome stay with us. Your kind words about our courteous staff and exceptional service are truly appre… Show more
Reviewed: July 16, 2025 · Stayed in July 2025
Verified reviewReviewed: July 11, 2025 · Stayed in July 2025
Verified reviewReviewed: July 10, 2025 · Stayed in July 2025
Verified reviewA very Good Indian and continental dishes with lot of varieties. Do not miss the Breakfast here. Neat and Clean courtorious staff one free curtesy car dropping/pickup.
Really nothing much I could found
Dear Mr. Nageswara, Greetings From Fortune Park Katra Thank you for your kind words and for sharing your experience with us. We're delighted to hear that you had an excellent and peaceful stay at Fortune Park Katra. It’s wonderful to know you enjoyed the variety in our Indian and continental cuisine—especially our breakfast offerings. Your appreciation of our cleanliness, courteous staff, and complimentary pickup/drop service means a lot to us. We’re truly grateful for your recommendation and look forward to welcoming you back for another memorable stay in Katra. Regards Prabhakar Kumar Operations Manager-Brand Operations
Dear Mr. Nageswara, Greetings From Fortune Park Katra Thank you for your kind words and for sharing your experience with us. We're delighted to hear that you had an excellent and peaceful stay at Fortune Park Katra. It’s wonderful to kno… Show more
Reviewed: July 9, 2025 · Stayed in June 2025
Verified reviewReviewed: July 6, 2025 · Stayed in June 2025
Verified reviewThe hotel staff overall was very unresponsive and couldn't manage basic guests expectations
Focus more customer service and the voice of your guests
Dear Mr. Shrivastava, Greetings from Fortune Park Katra!! Thank you for sharing your feedback. We're very sorry to hear that your experience did not meet expectations, particularly in terms of staff responsiveness and customer service. This is certainly not the standard we aim to uphold. Please know that we take your comments seriously. We are reviewing our internal training processes to ensure our team is better equipped to respond promptly and attentively to all guest needs. While we regret that your visit left you disappointed, we appreciate you bringing these concerns to our attention. Your feedback helps us improve, and we hope to have an opportunity in the future to offer you a much better experience. Regards Prabhakar Kumar Operations manager-Brand Operations
Dear Mr. Shrivastava, Greetings from Fortune Park Katra!! Thank you for sharing your feedback. We're very sorry to hear that your experience did not meet expectations, particularly in terms of staff responsiveness and customer service. Th… Show more
Reviewed: July 4, 2025 · Stayed in June 2025
Verified reviewReviewed: July 3, 2025 · Stayed in May 2025
Verified reviewReviewed: July 3, 2025 · Stayed in June 2025
Verified reviewReviewed: June 26, 2025 · Stayed in June 2025
Verified reviewNeed better room ambiance
Room lighting and hassels in washroom was difficult to have sitting bathing
Dear Esteemed Guest, Greetings From Fortune Park Katra!! Thank you for taking the time to share your feedback. We’re glad to hear that your overall experience was good. We truly appreciate your suggestions regarding the room ambiance and the lighting. Your comments about the washroom setup have also been noted, and we apologize for any inconvenience you faced. Please rest assured, we are already reviewing these aspects with our team to enhance the comfort and functionality of our spaces. Your insights help us improve, and we hope to have the opportunity to welcome you back with a much-improved experience. Regards Prabhakar kumar Operations Manager-Brand Operations
Dear Esteemed Guest, Greetings From Fortune Park Katra!! Thank you for taking the time to share your feedback. We’re glad to hear that your overall experience was good. We truly appreciate your suggestions regarding the room ambiance and… Show more
Reviewed: June 26, 2025 · Stayed in June 2025
Verified reviewAmbience and staff are good
Food and cleanness should have been better.
Dear Mr. Tarun, Greetings from Fortune Park Katra!! Thank you for taking the time to share your feedback. We're glad to hear you appreciated the ambience and the hospitality of our staff — your kind words mean a lot to us. We also sincerely value your suggestions regarding food quality and cleanliness. Please accept our apologies if these aspects did not meet your expectations during your stay. We are already reviewing our housekeeping and kitchen operations to ensure improvements are made. Your feedback helps us grow, and we hope to have the opportunity to welcome you again and provide a much-improved experience. Regards Prabhakar Kumar Operations Manager-Brand Operations
Dear Mr. Tarun, Greetings from Fortune Park Katra!! Thank you for taking the time to share your feedback. We're glad to hear you appreciated the ambience and the hospitality of our staff — your kind words mean a lot to us. We also sincer… Show more
Reviewed: June 25, 2025 · Stayed in June 2025
Verified reviewLocation is good between market everything is within reach to 5-10 mins
Somewhat I didn’t like the treatment at reception they have the policy of Checkin time 2.00 pm (which is no where mentioned at booking.com) and before that they won’t allocate the room if it is empty also. I reached with my family 1.5 yr old daughter and old age parents at 8.10am and man at reception clearly denies to allocate the room before 2 pm as per their policy…After lot of argument when I showed them that this one is nowhere mentioned in booking.com then immediately they took out the keys and handed over
Dear Mr. Maurya, Greetings From Fortune Park Katra!! Thank you for sharing your feedback with us. We're pleased to know you found our location convenient and easily accessible to nearby markets. We sincerely apologize for the inconvenience you experienced during check-in. Our standard check-in time is 2:00 PM, and we try to adhere to this to ensure every room is properly cleaned and prepared for incoming guests. That said, we completely understand how difficult early travel can be, especially with a young child and elderly parents. . Your experience has highlighted the importance of clearer communication, and we are already in touch with our listing partners to ensure this information is properly displayed going forward. We value your feedback and will use it to improve our guest experience. Should you choose to give us another opportunity in the future, we would do our best to make your stay more comfortable. Regards Prabhakar Kumar Operations Manager-Brand Operations
Dear Mr. Maurya, Greetings From Fortune Park Katra!! Thank you for sharing your feedback with us. We're pleased to know you found our location convenient and easily accessible to nearby markets. We sincerely apologize for the inconvenien… Show more
Reviewed: June 23, 2025 · Stayed in June 2025
Verified reviewMango trees
Every time in the evening we had to call reception for hot water for bath.
Dear Esteemed Guest, Greetings From Fortune Park Katra!! Thank you for taking the time to share your feedback. We’re glad you appreciated the mango trees on our property — they’re truly a special part of the natural charm here. We sincerely apologize for the inconvenience you faced regarding hot water availability in the evenings. Your comfort is very important to us, and we understand how frustrating it can be to make repeated calls for basic amenities. We’re actively working on improving our hot water system to ensure a more seamless experience for all our guests. We hope to have the opportunity to welcome you back and provide a stay that’s fully up to expectations. Regards Prabhakar kumar Operations Manager-Brand operations
Dear Esteemed Guest, Greetings From Fortune Park Katra!! Thank you for taking the time to share your feedback. We’re glad you appreciated the mango trees on our property — they’re truly a special part of the natural charm here. We sincer… Show more
Reviewed: June 16, 2025 · Stayed in June 2025
Verified reviewReviewed: June 9, 2025 · Stayed in June 2025
Verified reviewReviewed: June 5, 2025 · Stayed in June 2025
Verified reviewThe staffs are very cooperative. They facilitated us a lot in everything.
They should have provided sleepers.
Dear Esteemed Guest, Greetings From Fortune Park Katra!! Thank you very much for taking the time to share your positive feedback. We are delighted to hear that you found our hotel cozy and appreciated our convenient location. It is especially rewarding to know that our staff’s support and cooperation made your stay comfortable and enjoyable. We strive to provide excellent service to all our guests, and your kind words motivate us to maintain and improve our standards. We look forward to welcoming you back on your next visit. Regards Prabhakar Kumar Operations Manager-Brand Operations
Dear Esteemed Guest, Greetings From Fortune Park Katra!! Thank you very much for taking the time to share your positive feedback. We are delighted to hear that you found our hotel cozy and appreciated our convenient location. It is especi… Show more
Reviewed: June 2, 2025 · Stayed in June 2025
Verified reviewReviewed: June 2, 2025 · Stayed in May 2025
Verified review