Reviews of Elephant Passage This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Vellathooval - Anachal Road No.252/IV, 685563 Munnar, India
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Reviewed: August 31, 2025 · Stayed in August 2025
Verified reviewReviewed: August 31, 2025 · Stayed in August 2025
Verified reviewReviewed: August 29, 2025 · Stayed in August 2025
Verified reviewLocation and cleanliness
No bar and No towels in the swimming pool which is annoying
Dear Deepak, Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated the location and cleanliness of Elephant Passage — it means a lot to us. We sincerely regret the inconvenience caused by the absence of pool towels and the lack of a bar on-site. Your comments are valid, and we understand how these aspects could impact the overall experience. Please rest assured that we’ve noted your concerns and will be reviewing them with our team to explore suitable improvements. We hope to have the opportunity to welcome you again and provide a more seamless and enjoyable stay. Warm regards, Team Elephant Passage
Dear Deepak, Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated the location and cleanliness of Elephant Passage — it means a lot to us. We sincerely regret the inconvenience caused by the absenc… Show more
Reviewed: August 28, 2025 · Stayed in August 2025
Verified reviewReviewed: August 27, 2025 · Stayed in July 2025
Verified reviewThe location, friendly ever accommodating front desk. Fantastic customer service who was ready to reschedule our 3 room bookings.
The food quality and options (Kerala cuisine), coordination between the front desk and staff.
Dear Veneeth, Thank you for sharing your feedback about your stay at Elephant Passage. We’re glad to hear you appreciated our location, the accommodating front desk team, and the smooth coordination during your booking. However, we’re sorry to learn that the food quality and some aspects of the staff service did not fully meet your expectations. Please know that your comments are important to us, and we will address these areas with our team to ensure improvements going forward. We appreciate your valuable input and hope to have the opportunity to provide you with a better experience in the future. Warm regards, Team Elephant Passage
Dear Veneeth, Thank you for sharing your feedback about your stay at Elephant Passage. We’re glad to hear you appreciated our location, the accommodating front desk team, and the smooth coordination during your booking. However, we’re sor… Show more
Reviewed: August 26, 2025 · Stayed in August 2025
Verified reviewLocation in midst of jungle on top of hill. Excellent service and exceptional staff. Food variety also good. Rooms were spacious with good amenities. Activity room had lots of indoor games. Activity Manager made the bonfire a night to remember.
The climb to the hotel in car is too steep. But the hotel does provide transportation. No hand and face towels in the restroom were a letdown. No tea garden site in the vicinity.
Dear Vijay, Thank you for your wonderful review and for highlighting the excellent service, spacious rooms, variety of food, and fun activities at Elephant Passage. We’re especially glad to hear that the bonfire night, organized by our Activity Manager, was memorable for you! We understand that the steep climb to the hotel can be challenging, and we’re happy to provide transportation to make your arrival more comfortable. We also appreciate your feedback regarding the absence of hand and face towels in the restrooms and the lack of a nearby tea garden. Your comments have been noted, and we will look into ways to improve these aspects for our guests. Thank you again for your valuable feedback. We look forward to welcoming you back for another enjoyable stay! Warm regards, Team Elephant Passage
Dear Vijay, Thank you for your wonderful review and for highlighting the excellent service, spacious rooms, variety of food, and fun activities at Elephant Passage. We’re especially glad to hear that the bonfire night, organized by our Act… Show more
Reviewed: August 25, 2025 · Stayed in July 2025
Verified reviewReviewed: August 23, 2025 · Stayed in August 2025
Verified reviewGood Ambience and Location
The access to the property was very steep, and this should be mentioned as a precaution when booking.
Dear Arun, Thank you for your feedback and for appreciating the ambience and location of Elephant Passage. We understand that the steep access to the property can be challenging, and we appreciate your suggestion to highlight this as a precaution during booking. We will take this into consideration to ensure future guests are better informed. Thank you again for your valuable input, and we hope to welcome you back soon for another pleasant stay. Warm regards, Team Elephant Passage
Dear Arun, Thank you for your feedback and for appreciating the ambience and location of Elephant Passage. We understand that the steep access to the property can be challenging, and we appreciate your suggestion to highlight this as a pre… Show more
Reviewed: August 22, 2025 · Stayed in August 2025
Verified review1. Near Rooms 2. Professional staffs 3. Quality of food
Dear Sudheer, Thank you for your feedback. We’re glad you appreciated the proximity of the rooms, the professionalism of our staff, and the quality of the food at Elephant Passage. We look forward to welcoming you again soon! Warm regards, Team Elephant Passage
Dear Sudheer, Thank you for your feedback. We’re glad you appreciated the proximity of the rooms, the professionalism of our staff, and the quality of the food at Elephant Passage. We look forward to welcoming you again soon! Warm regard… Show more
Reviewed: August 10, 2025 · Stayed in May 2025
Verified reviewReviewed: August 7, 2025 · Stayed in August 2025
Verified reviewWas nice place and helpful staff and location of hotel
Restaurant was not that much good for arab food must of food was Indian only
Thank you for your kind words about our hotel, location, and helpful staff. We’re happy you enjoyed your stay. We appreciate your feedback regarding the restaurant’s menu and understand your preference for more Arabic food options. We will share your comments with our culinary team to explore a wider variety of dishes in the future. We look forward to welcoming you again.
Thank you for your kind words about our hotel, location, and helpful staff. We’re happy you enjoyed your stay. We appreciate your feedback regarding the restaurant’s menu and understand your preference for more Arabic food options. We will … Show more
Reviewed: August 5, 2025 · Stayed in July 2025
Verified reviewReviewed: August 4, 2025 · Stayed in August 2025
Verified reviewReviewed: August 4, 2025 · Stayed in August 2025
Verified reviewNothing
“First of all, the service was poor, and the place didn’t feel safe. The outside stairs were scary, and my heart started racing. I had to stop and continue walking slowly. As soon as I got to the room, I immediately started vomiting and felt dizzy.”
We are truly sorry to hear about your experience and the discomfort you felt during your stay. Your safety and well-being are our top priorities, and we take your concerns very seriously. We will urgently review the safety of our stairways and investigate the incident to ensure no health or safety hazards are present. Please accept our sincere apologies for the distress caused, and we would appreciate the opportunity to speak with you directly to better understand the situation and make things right.
We are truly sorry to hear about your experience and the discomfort you felt during your stay. Your safety and well-being are our top priorities, and we take your concerns very seriously. We will urgently review the safety of our stairways … Show more
Reviewed: August 1, 2025 · Stayed in July 2025
Verified reviewReviewed: August 1, 2025 · Stayed in July 2025
Verified reviewEverything
Thank you for your kind words! We’re so happy to hear you enjoyed everything about your stay. Your satisfaction means a lot to us, and we look forward to welcoming you back again soon.
Reviewed: July 29, 2025 · Stayed in July 2025
Verified reviewEverything is perfect and overall worth the Money :)
Is the steep path to get resort. Vehicles need to be carefull
Thank you for your wonderful feedback! We’re glad to know you found everything perfect and worth the value. We appreciate your note about the steep path — we’ll continue ensuring it’s well-maintained and safe for vehicles. We look forward to welcoming you back for another enjoyable stay.
Thank you for your wonderful feedback! We’re glad to know you found everything perfect and worth the value. We appreciate your note about the steep path — we’ll continue ensuring it’s well-maintained and safe for vehicles. We look forward t… Show more
Reviewed: July 25, 2025 · Stayed in July 2025
Verified reviewThe pool and the location was good other than that the amenities need to be updated.
The property is beautiful built, but for the money we paid the service was not at the best I felt. The even snacks they provided was stale cookies and tasteless Bhajis which felt they were doing out of favour, it would have been better rather they not serve customer anything but just tea as complementary. Most of the staff were cold, apart from 1 or two staff who were really pleasant
Thank you for sharing your detailed feedback. We’re pleased to hear you enjoyed our pool, location, and the beauty of the property. We’re sorry to learn that the service, amenities, and snacks did not meet your expectations. Your comments about the food quality and staff interactions are taken seriously, and we will address these points with our team to ensure a warmer and more consistent guest experience. We truly appreciate your observations, as they help us improve, and we hope to welcome you back for a much better stay.
Thank you for sharing your detailed feedback. We’re pleased to hear you enjoyed our pool, location, and the beauty of the property. We’re sorry to learn that the service, amenities, and snacks did not meet your expectations. Your comments a… Show more
Reviewed: July 24, 2025 · Stayed in July 2025
Verified reviewLocation, outside ambiance, food , cottages room awesome
Not hygiene, especially the public areas like pool area , utilities areas.
Thank you for your kind words about our location, ambiance, food, and cottage rooms . we’re delighted you enjoyed these aspects of your stay. We sincerely apologize for the hygiene concerns you noticed in the public areas, particularly around the pool and utility spaces. Cleanliness is a top priority for us, and your feedback will be shared with our housekeeping and maintenance teams for immediate attention. We look forward to welcoming you back for an even better experience.
Thank you for your kind words about our location, ambiance, food, and cottage rooms . we’re delighted you enjoyed these aspects of your stay. We sincerely apologize for the hygiene concerns you noticed in the public areas, particularly arou… Show more
Reviewed: July 22, 2025 · Stayed in July 2025
Verified reviewTemperature adaptation of the pool
They should check everything in the room before giving the keys, so they don't get calls all night.
Thank you for your feedback. We appreciate your suggestion regarding temperature control for the pool, as well as your comments about checking rooms before guest arrival. We will share these points with our team to ensure all facilities are in proper order before check-in and to enhance comfort for our guests. We value your input and hope to welcome you back for a smoother experience.
Thank you for your feedback. We appreciate your suggestion regarding temperature control for the pool, as well as your comments about checking rooms before guest arrival. We will share these points with our team to ensure all facilities are… Show more
Reviewed: July 20, 2025 · Stayed in July 2025
Verified reviewReviewed: July 19, 2025 · Stayed in July 2025
Verified reviewReviewed: July 14, 2025 · Stayed in July 2025
Verified reviewReviewed: July 10, 2025 · Stayed in July 2025
Verified reviewBreakfast was excellent and location was also excellent Loved the ambience and staff . Response was quick and facilities were good as expected
All was good but of course everytime there is chance for improvement So keep the good work up and also exceed your guests expectations
Thank you for your wonderful feedback! We’re delighted to know you enjoyed our breakfast, location, ambience, staff, and facilities. It’s great to hear you felt well taken care of with our quick responses. We truly appreciate your encouragement and agree — there’s always room to improve, and we’ll keep working to exceed our guests’ expectations. We look forward to welcoming you back soon.
Thank you for your wonderful feedback! We’re delighted to know you enjoyed our breakfast, location, ambience, staff, and facilities. It’s great to hear you felt well taken care of with our quick responses. We truly appreciate your encourage… Show more
Reviewed: July 10, 2025 · Stayed in July 2025
Verified review