58 Lungarno Amerigo Vespucci, Santa Maria Novella, 50123 Florence, Italy
#29 of 384 hotels in Florence
Guests' ChoiceBased on 405 hotel reviews
9.2Cleanliness
9.5
Comfort
9.5
Location
9.2
Facilities
9.2
Staff
9.6
Value for money
8.9
Free Wifi
9.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: September 10, 2025
Kamini
United StatesThe location was a bit further from the central parts of town than we estimated, and taxis are hard to find in Florence. But we also appreciated the quiet neighborhood and great views.
Quaint, stylish, relaxing. Very clean and spacious room and bath. Ornate lobby. It has a bed and breakfast type of personal vibe. Amazing staff, super helpful and friendly. Extensive breakfast selection. Safe neighborhood. Beautiful views.
Stayed in September 2025
Reviewed: September 9, 2025
Scott
United KingdomLovely building overlooking the river. Secure and quiet and great location!
Stayed in August 2025
Reviewed: August 26, 2025
Yuliya
PolandExcellent hotel in Florence! The location is great – in the embassy district, which feels very safe and comfortable for walking around, and only about 10–15 minutes from the historic center (Santa Maria del Fiore). The hotel itself is stylish and beautifully designed – I especially liked the color scheme of the interiors. Guests can also enjoy the rooftop terrace, which is a lovely bonus. Breakfast was excellent, with a wide variety of tasty options, and there’s also a bar available. The staff were friendly, helpful, and very knowledgeable. Our room was very comfortable. Normally I don’t like climate control systems because they work too strongly, but here the temperature was perfectly balanced. The bathroom was spotless, and the guest cosmetics were of great quality. Overall, a fantastic combination of quality, location, and price. Highly recommend this hotel!
Stayed in August 2025
Reviewed: August 17, 2025
Sebastian
SwitzerlandIt’s not in the center, it’s still very central though. We liked this but you need to be aware of it (20min walk).
Very stylish, comfortable beds, quiet, all you need!
Stayed in August 2025
Reviewed: August 17, 2025
Chambers
United KingdomGreat stylish boutique hotel. Feels like home from home. Very quiet and relaxed, staff are helpful and friendly and the location overlooking the Arno is wonderful.
Stayed in August 2025
Reviewed: August 1, 2025
Halide
TurkeyNothing everything was perfect
It was place on the very good location. The breakfast was perfect and the stuff was very friendly . The rooms and hotel was recently renovated very new and clean rooms . Love it and will come back again.
Stayed in July 2025
Reviewed: July 29, 2025
Nisha
United StatesWish coffee bar was available or set out by 7 am
We were not able to stay for the breakfast, early flight out. Loved the location and ease of parking on street on Sunday. Staff was super friendly and helpful
Stayed in July 2025
Reviewed: July 23, 2025
Brandon
IrelandThe bathroom had a sewage tinge to it and there was no free water provided, given the pricing it would be expected. However, this is rather minor in the grand scheme of things.
The location was lovely and the service was exceptional. I appreciated the desire to call me about check in and the communication from the staff was excellent. The room was spacious and bathroom was excellent too.
Stayed in July 2025
Reviewed: July 19, 2025
Events
FranceI like everything about the property. Amazing location right at the river,20 min walk from the Doumo. Very comfortable bed,big room,the best breakfast and the stag was very kind. I definitely recommend this property.
Stayed in July 2025
Reviewed: July 19, 2025
Rodrigo
AustraliaNothing, we liked it
The room, the staff and the breakfast were amazing
Stayed in July 2025
Reviewed: July 17, 2025
Juli
AustraliaAs a solo traveller, it felt safe and comfortable. The room was very clean and the staff were amazing.
Stayed in June 2025
Reviewed: July 16, 2025
Lia
United StatesIf I had to pick something - there could have been more places in the bathroom to hang stuff or put your own shampoo etc.
Wonderful hotel and wonderful staff. Very clean, rooms were quite big and quiet, and had blackout curtains which guaranteed a great rest. The beds were also extremely comfortable! The breakfast was delicious and great quality. The staff was really nice, helped us with everything, and had great restaurant recommendations.
Stayed in July 2025
Reviewed: July 14, 2025
Alan
United KingdomNothing really
Location is perfect for sightseeing. Staff v friendly
Stayed in July 2025
Reviewed: July 12, 2025
Macek
AustraliaConveniently located to Florence attractions, nice river view from breakfast room, affable and helpful staff, especially for gluten free breakfast options. Comfortable and quiet room, great after long day of travel. Easy to access after hours
Stayed in June 2025
Reviewed: July 11, 2025
Anna
AustraliaThe location is required to taxi in and out. But it is worth the effort
Everything was top-notch and luxuriously furnished with an architectural touch. I love the design and functionality of the room, bathroom, and overall decor. The staff are amazing and attentive. Breakfast was a fantastic spread in the living room with a view too. Unfortunately, we did not have time to enjoy the roof top... But would definitely return to check it out. BTW, the location is the best Florentine experience being next to the river Arno. It is a very safe area being next to the consulates. We were delighted with Valentina's help in mapping out a plan to maximise our one day stay in this Romantic city. Thanks for the practical help of Giovanni and the generous late check out too.
Stayed in July 2025
Reviewed: July 11, 2025
Lia
United StatesEverything was great.
An amazing hotel, wouldn't stay anywhere else! The staff is so kind and competent, the hotel is so clean and comfortable. The beds and pillows are fantastic. The breakfast is a great selection with something for everyone and more importantly - very high quality. The location is also very good - about 15-20 mins from anywhere, there is light in the rooms and it is quiet. Already planning to return!
Stayed in July 2025
Reviewed: July 7, 2025
Nicole
United StatesIt was a superb place to stay in Florence - a lovely haven and perfect in every way!
Stayed in July 2025
Reviewed: July 4, 2025
Himelo
United KingdomThe property was very clean and the staffs are exceptional.
Stayed in July 2025
Reviewed: July 3, 2025
Amjad
United Arab EmiratesThe air conditioning was weak, so we suffered a lot during our stay because of the hot weather.
Design , cozy , breakfast amazing
Stayed in July 2025
Reviewed: July 3, 2025
Darko
Bosnia and HerzegovinaI have no words to describe the hospitality of this boutique hotel, amazing! So many nice small details in the room each day, from a small mat on each side of the bed before night followed by a small good night card and candies, new towels a few times a day, great scent of the room and the hall. We had a lovely 2 nights here and will be back for sure! A big plus for a reliable valet parking. They conveniently let you park your car in front of the hotel and call guys from the garage to pick it up and drive away to the garage, and when you need it again just let them now 40ish minutes before and the car awaits you in front!
Stayed in July 2025
Reviewed: July 2, 2025
Melika
Bosnia and HerzegovinaThe staff were incredibly kind and welcoming – always ready for a friendly chat and they serve the best Aperol in town! The room was modern, very comfortable and spotlessly clean. The welcome with a chilled rosé was a lovely and thoughtful touch. Highly recommended!
Stayed in July 2025
Reviewed: June 29, 2025
Martin
BelgiumExcellent
Stayed in June 2025
Reviewed: June 26, 2025
Reiko
JapanElegant and nice hotel
Stayed in June 2025
Reviewed: June 22, 2025
Maria
South AfricaThe hotel is located on the 4th floor with views over the Arno river. The room was comfortable and spacious. The breakfast has a large variety of options from continental to cooked breakfasts. This hotel is great value for money and a very convenient and quiet location.
Stayed in June 2025
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content