Corso Matteotti 56, 48022 Lugo, Italy
#1 of 5 hotels in Lugo
Guests' ChoiceBased on 252 hotel reviews
9.1Cleanliness
9.3
Comfort
9.2
Location
9.2
Facilities
9.1
Staff
9.6
Value for money
9.1
Free WiFi
8.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: January 15, 2024
Kelly
NetherlandsWe've stayed here many times and always find the staff and stay to be excellent.
Stayed in December 2023
Reviewed: January 14, 2024
Juhani
FinlandNice place in the city centre. Very good breakfast for Italy standards. Food in the restaurant is amazing. Hotel has parking, but there is lot of parking at the street. Hotel personnel is very professional and nice.
Stayed in December 2023
Reviewed: January 9, 2024
Joanna
PolandBreakfasts here are little boring and it is better to come earlier that 9am if you want something like scrambled eggs
Very charming hotel in the old mansion, comfortable and clean, in the middle of the city, great place to stay and discover Emilia Romania
Stayed in January 2024
Reviewed: December 26, 2023
Paolo
ItalyBella location
Stayed in December 2023
Reviewed: December 3, 2023
William
Canadaroom too hot for my standard
the food excellent
Stayed in December 2023
Reviewed: November 24, 2023
Ana
CanadaThe seafood pasta at the restaurant could have had a bit less olive oil and other types of seafood, not just clams (:
Exceptional service from the staff. Comfortable bed and clean room. It has a parking lot! Walkable distance to services and the cathedral. At the restaurant, the waiter offered me a great red wine as per my characteristics request.
Stayed in November 2023
Reviewed: November 9, 2023
Gijs
BelgiumThe staff.
Stayed in October 2023
Reviewed: November 1, 2023
Salvo
United Kingdomrestaurant is Devine and staff are great rooms also great plus close to a gym facility where I could train :) amazing
Stayed in October 2023
Reviewed: October 27, 2023
Mark
BelgiumParking was included in the price and then I ended up being charged 10 euros for parking and I didn't notice until after we had left. This was the only negative of an otherwise excellent stay.
Pleasant comfortable and quiet room overlooking the inner courtyard. It had tea and coffee making facilities in the room which we liked and used. The hotel's parking was difficult to find and very tight. However it made staying there possible. And I really appreciated that it was very secure.
Stayed in July 2023
Reviewed: October 25, 2023
Natalie
AustraliaThe off site parking
The hotel was very clean, the staff were friendly helpful.
Stayed in October 2023
Reviewed: October 23, 2023
Kelly
NetherlandsCan’t say enough good things about this hotel. The decor is classy, the staff is friendly and helpful, and the location is great for exploring Lugo on foot. We’ll be back!
Stayed in October 2023
Reviewed: October 16, 2023
Rana
SwitzerlandInternet connection was very week, probably a router not working, but the technician was not available in the evening to solve this out. I was unable to work with emails, TEAMs etc
The restaurant in the hotel is fantastic The staff is super nice
Stayed in October 2023
Reviewed: October 14, 2023
Bridget
United States of AmericaThe property is a bit tired. They need new carpets in the hallways. The chair in our room was pretty stained.
Location to the town was in walking distance. Nice customer service. Good breakfast and a comfortable bar and sitting area.
Stayed in October 2023
Reviewed: October 9, 2023
Daniela
Romaniafor us not a problem but a poor sound insulation if you are a light sleeper
the staff is wonderful very clean good bed good breakfast
Stayed in October 2023
Reviewed: October 6, 2023
Jacqueline
United KingdomThe location was perfect for visiting relatives nearby and for walking around Lugo which was new to us. The reception staff were most helpful particularly on arrival and with advice on checking in at the airport.
Stayed in October 2023
Reviewed: October 2, 2023
Paulus
Germanyno complaints. all was fine
great location andservice, exceptional staff. literature cafe beside, hotel room themes with pictures/art reproductions old and modern very interesting and very inspiring atmosphere.. excellent breakfast, good connection to highway and nice city center with monument for WW1 fighterpilot, worth walking around. recommended!
Stayed in October 2023
Reviewed: September 30, 2023
Alistair
United Kingdomcharacterful hotel in a great town, very friendly staff and an excellent room and breakfast. Sadly didn't get the chance to try the highly rated restaurant
Stayed in September 2023
Reviewed: September 30, 2023
Georgios
BelgiumExcellent quality stylish design
Stayed in September 2023
Reviewed: September 30, 2023
Francesca
SpainVery central location 24h reception Welcoming environment. Comfy bed and well organized room. + A place where Alberto Sordi stayed is a place I want to sleep in!
Stayed in September 2023
Reviewed: September 23, 2023
Bertalia
NetherlandsGreat hotel and very very friendly staff (special thanks to Michaele and the kind ladies who always made sure we felt welcomed and comfortable). Good breakfast with diverse options (both Italian and international), and having diner at the hotel’s restaurant was a very nice experience! Regarding the city, staying in Lugo is a good option to visit not only Bologna but also all of the charming cities in the region. Lugo itself is a cute place.
Stayed in September 2023
Reviewed: September 20, 2023
William
United Kingdomn/A
staff very friendly
Stayed in September 2023
Reviewed: September 16, 2023
Ana
CroatiaWe liked everything, beuatiful hotel with very interesting history, hotel with spul. All stuff very helpful, especially Michele. Grazie!
Stayed in September 2023
Reviewed: September 13, 2023
Fiona
United KingdomLocation perfect for us. Lugo very pretty. Was a mix up and hotel had accidentally cancelled my booking for the first night but they accepted this was their error and found me alternative accommodation. Only issue was they said it was 5 mins walk away but it was like an hour and was unsuitable for me and my two sons to walk there carrying luggage. Also there seems to be a shortage if taxis in Lugo but hotel always helpful in calling me a cab Hotel is beautifully decorated.
Stayed in September 2023
Reviewed: September 6, 2023
Paul
United KingdomCoffee and tea facilities in the room were very limited. Shower cubicle seemed a little small due to the large shower control system.
Great variety of items for continental style breakfast. Friendly staff. Very helpful. Close to centre of Lugo and to the station.
Stayed in September 2023
Alle, Belgium
Vigo di Fassa, Italy
Rome, Italy
Davao City, Philippines
Newtown, UK
Magdeburg, Germany
Dublin, Ireland
Phuket, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content