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Reviews of Lilium Hotel 2 stars

Via Fiume 17, 50123 Florence, Italy

#206 of 384 hotels in Florence

Guests' Choice

Review score

Based on 372 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    7.8

  • Location

    9

  • Facilities

    7.7

  • Staff

    8.2

  • Value for money

    7.9

  • Free WiFi

    8.1

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Showing 1 - 62

  • Reviewed: 25 June 2018

    6.7
    Good location, but, not that value to money.
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 5 nights

    Lack of toilet accessories like toothbrush and tooth paste (should be provided at the level of cost they are charging). Breakfast was ok, but, limited variety. Even with already paid breakfast charges, they were charging extra for tea/coffee.

    Room was ok. Staff were also supportive.

    Stayed in May 2018

  • Reviewed: 14 March 2018

    10
    Perfect!!Impeccable!!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I will tell you all the superlative things , the location, the room size,the bed,ease of reach,staff,linens,internet and what not...I am on a European tour and am coming here after staying in Paris, Switzerland, Venice, Rome...Absolutely no reason to give them less than perfect...The room was a bit cold but the quilt was warm,so nice sound sleep.. the staff was so nice! Cheers!

    Stayed in March 2018

  • Reviewed: 29 January 2018

    8.8
    Perfect short stay hotel
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms near the front could hear alot of street noise which woke me up a few times.

    Room was spacious, clean and modern. The staff was super friendly and helped show us around on a map. Definitely worth it if you are looking to travel to Florence on a strict budget.

    Stayed in January 2018

  • Reviewed: 1 December 2017

    6.3
    Could have been better
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights

    Bathroom was too small and not clean. A person can barely fit inside the shower. The shower walls were not clean and the ceiling had molds

    Room was spacious.

    Stayed in November 2017

  • Reviewed: 4 November 2017

    7.9
    The location of the hotel is great, walking distance to all...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    The location of the hotel is great, walking distance to all the sights and the center. Room was basic but clean, possibly renovated not long ago, however it could've been done much better. Not the coziest possible. They should offer regular flexible shower head with the fixed one. The hotel is actually in the building with several hotels and has a vintage elevator.

    Stayed in October 2017

  • Reviewed: 25 September 2017

    4.2
    Front door keypad malfunctioned during our stay at midnight...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Front door keypad malfunctioned during our stay at midnight and couldn't get in for 20 mins as reception leaves in afternoon.... Also Construction on floor above... very noisy at early in the morning

    Stayed in September 2017

  • Reviewed: 19 May 2017

    6.3
    Close to the railway station
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Although there was humidity(3th of May)the heatig was out of order and the breakfast was poor.The lift was very old.

    the bed was comfortable the room and the bathroom were clean.The hotel is near the train station

    Stayed in May 2017

  • Reviewed: 2 May 2017

    9.2
    Great location!
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom had a bad smell because of the humidity

    Great location!! Really close to the train station. Rooms were big and clean and beds were really comfortable! Breakfast was really good and the stuff was nice and helpful

    Stayed in April 2017

  • Reviewed: 16 April 2017

    6.7
    Much older than the photos make it look
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Hotel is in a shared building and you need to use an intercom on the wall near the door to get reception to let you in the first time. The intercom is pretty high up not good for short people. Elevator is extremely old and will not move if someone didn't shut the door properly when they left it. Bathroom drains didn't work well ended up with water all over the floor and hand basins almost didn't drain.

    Stayed in April 2017

  • Reviewed: 22 February 2017

    8.8
    Excellent value for money.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    Sometimes there was no hot water, but in fairness, profuse apologies were given and immediate action was taken. A bit more variation in the breakfast menu would have been nice, but still great value.

    The location is perfect if you travel to Firenze by train. The room was really spacious with a mini fridge which was convenient. The location is actually really great as we were able to walk to all the major attractions in the city easily. Another plus was that although it's near the busy station, the evenings were really quiet, unlike some places where traders or delivery truck wake you at 6:00am. This is truly great value for money and highly recommended.

    Stayed in February 2017

  • Reviewed: 11 November 2016

    9.6
    Great hotel for such a price.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 6 nights

    Great hotel for such a price. Definitely not two stars, but three. Good breakfast. Great personel. And just a few minutes walk from the Duomo. Enjoyed it a lot. Stayed in November.

    Stayed in November 2016

  • Reviewed: 14 October 2016

    9.2
    Best choice for 1 day stay at Florence
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Staff was a little bit indifferent.

    Good location - near Florence railway station and the old city center. Quite cozy rooms with all needed facilities.

    Stayed in September 2016

  • Reviewed: 13 October 2016

    8.8
    Perfect place to explore the center of Florence by foot.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night

    -

    Perfect place to explore the center of Florence by foot. The breakfast was just awesome: rich and various. Room has all that you may need for a short stay, even a mini bar that you can use as fridge.

    Stayed in September 2016

  • Reviewed: 16 September 2016

    8.8
    Great spot in Florence
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Quite noisy but you get that if you want a central location. Pillows were very flat.

    Great location near train station. Room was big. Nice big bed. Aircon was great. Breakfast had a large selection. Lift for bags.

    Stayed in September 2016

  • Reviewed: 31 August 2016

    9.6
    Good value for money!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The only thing is the bathroom not really comfortable: sink was clogged, and water from the shower spills out on the bathroom floor, creating a pool:)

    Clean room with all facilities needed, convenient location - close to the station and city center, decent breakfast, friendly staff. Overall, very pleasant experince! Highly recommended!

    Stayed in August 2016

  • Reviewed: 21 August 2016

    10
    It's close to the main station and to the city centre.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Small variety of food on breakfast, but still delicious

    It's close to the main station and to the city centre. The staff was very nice. It's situated in nice old building.

    Stayed in August 2016

  • Reviewed: 14 August 2016

    9.2
    Close to the train station.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing special. (the traffic was causing some noise relatively early).

    The location of the hotel was very good for me due to the proximity of the train station. The breakfast menu and facilities were decent. The lift worked fine.

    Stayed in August 2016

  • Reviewed: 31 July 2016

    10
    Great location, close to the train station
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    great location, just a mere 3 minutes walk away from the train station staff were very friendly and helpful in providing recommendations on what the best sights to visit. all the necessary items needed were provided

    Stayed in July 2016

  • Reviewed: 18 June 2018

    10
    Nice location and staff
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nice location and staff

    Stayed in June 2018

  • Reviewed: 11 June 2018

    10
    The people were very nice to me.
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 5 nights

    nothing

    The people were very nice to me. They fixed the shower so it ran hot water.Nothing

    Stayed in May 2018

  • Reviewed: 4 June 2018

    7.5
    ok
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    the elevator wasn´t working and the bathroom are old.

    big and clean room.

    Stayed in May 2018

  • Reviewed: 31 May 2018

    5.4
    extremely poor wifi, the wifi signal is very weak and I...
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 5 nights

    extremely poor wifi, the wifi signal is very weak and I can't connect it at all. even if I have connected it, it can lose very often

    Stayed in May 2018

  • Reviewed: 28 May 2018

    6.7
    Location.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Dark and not well kept entrance to the building. Noise in the street early in the am. No 24 hour reception.

    Location.

    Stayed in May 2018

  • Reviewed: 23 May 2018

    10
    Exquisite
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Liked everything

    Everything

    Stayed in May 2018

  • Reviewed: 22 May 2018

    7.9
    Location, clean
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Location, clean

    Stayed in April 2018

  • Reviewed: 18 May 2018

    8.3
    Good location and friendly staff
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Good location and friendly staff

    Stayed in May 2018

  • Reviewed: 17 May 2018

    8.3
    Good location, helpfull staff and value for money
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Good location, helpfull staff and value for money

    Stayed in May 2018

  • Reviewed: 22 March 2018

    10
    Gorgeous room with a nice balcony
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    My parents enjoyed everything.

    Stayed in March 2018

  • Reviewed: 23 January 2018

    7.5
    Nice place. Very close to the main places which I had to visit. Good staff. Clean room.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The shower didn't have hot water all the time

    Stayed in January 2018

  • Reviewed: 11 January 2018

    7.5
    Cute and warm staff and room.
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Cute and warm staff and room.

    Stayed in January 2018

  • Reviewed: 24 December 2017

    7.9
    De centrale ligging van het station Florence SMN
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    De centrale ligging van het station Florence SMN

    Stayed in December 2017

  • Reviewed: 18 October 2017

    7.9
    So very loud
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    So very loud

    Stayed in October 2017

  • Reviewed: 7 October 2017

    6.3
    Excellent location
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Soundproof of the room..need to improve

    Excellent location

    Stayed in September 2017

  • Reviewed: 3 August 2017

    7.5
    pleasant
    • Leisure trip
    • People with friends
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    location. decent breakfast spread.

    Stayed in August 2017

  • Reviewed: 15 July 2017

    8.3
    Good location and value for money
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights

    Flights from Australia often arrive very late, we need 24/7 reception

    Value for money for their family room, security

    Stayed in July 2017

  • Reviewed: 6 May 2017

    8.3
    Good location and value for money hotel.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Better toiletries would have been good.

    Good location. And large rooms.

    Stayed in May 2017

  • Reviewed: 24 February 2017

    7.9
    The place near main train station
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We stay for 2 night but on second day, our room didn't cleaned and the soap and shampoo did't refilled.

    The place near main train station

    Stayed in February 2017

  • Reviewed: 24 January 2017

    8.3
    Great breakfast, close to the train station and other...
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    Great breakfast, close to the train station and other attractions

    Stayed in December 2016

  • Reviewed: 9 January 2017

    8.8
    Nice.
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nice. First choose if I go to Firenze:)

    Stayed in December 2016

  • Reviewed: 28 December 2016

    7.9
    Overall it was good. Room is spacious and the location is excellent.
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    The shower room is small.

    The room is spacious and clean.

    Stayed in December 2016

  • Reviewed: 30 October 2016

    10
    Had a pleasant surprise!
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The lift was a bit small.

    2 minutes walk from the train station, fantastic room interior, beautiful view outside.

    Stayed in October 2016

  • Reviewed: 29 October 2016

    9.6
    Nice Stay, Nice Breakfast, Nice Staff.
    • Business trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights

    Bottom of the shower curtain was a bit moldy.

    Almost everything except the shower curtain.

    Stayed in October 2016

  • Reviewed: 18 October 2016

    8.8
    Everything else, specially the location & the cordial...
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights

    The window were not sound proof. You may want to improve on this.

    Everything else, specially the location & the cordial staff.

    Stayed in October 2016

  • Reviewed: 13 October 2016

    8.3
    Not bad.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bed smells of sigare in bathroom :(

    Very close to railway station. Able deposits for bags.

    Stayed in October 2016

  • Reviewed: 17 September 2016

    7.5
    Hotel is located a few steps away from Florence Central Station and bus stops.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights

    I didn't like the color of cover sheets, it's too dark and uninviting in my opinion.

    Friendly and helpful staff.

    Stayed in August 2016

  • Reviewed: 7 September 2016

    10
    Excellent breakfast and staff:)
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Shower wasn't good enough

    Excellent breakfast and staff:)

    Stayed in August 2016

  • Reviewed: 1 September 2016

    9.6
    close to railway station.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    breakfast room is a little crowded during peak hour

    close to railway station. helpful staff. the room is extremely clean

    Stayed in August 2016

  • Reviewed: 29 August 2016

    9.6
    Very good location, nice breakfast.
    • Leisure trip
    • Family with older children
    • Double or Twin Room
    • Stayed 4 nights

    Very good location, nice breakfast. The staff are friendly and give useful information.

    Stayed in August 2016

  • Reviewed: 24 August 2016

    8.3
    Good deal!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Shower was a little uncomfortable. Doors didn't close fully.

    Good location (just a 5 minute walk from the station!) and very nice staff!

    Stayed in August 2016

  • Reviewed: 18 August 2016

    10
    Great location, good breakfast with pancakes and fresh...
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    Great location, good breakfast with pancakes and fresh coffee. Friendly and helpful staff!

    Stayed in August 2016

  • Reviewed: 7 August 2016

    7.5
    No parking .
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    No parking . in descriptiom was

    Stayed in August 2016

  • Reviewed: 3 August 2016

    7.5
    The staffs are very nice
    • Leisure trip
    • Family with older children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    A lot of noise in the night, there is one new club near to the hotel, the music didn't stop after midnight

    The staffs are very nice

    Stayed in July 2016

  • Reviewed: 2 August 2016

    10
    The room is awesome.
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night

    The elevator is a bit scary but exciting ;-)

    The room is awesome.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 24 May 2016

    9.2
    Fantastic location with car parking.
    • Leisure trip
    • Couple

    Our shower leaked if head wasn't directly over bath. Not a huge problem just an observation as slippery floor can be dangerous.

    Fantastic location with car parking. Breakfast was adequate, and room was efficient and spacious. Staff helpful.

  • Reviewed: 23 May 2016

    9.2
    The location is excellent and near the main train station.
    • Leisure trip
    • Couple

    None

    The location is excellent and near the main train station. We like the room for the height being larger than usual building and feel spacious. The breakfast is good.

  • Reviewed: 22 May 2016

    7.9
    Location to train station, separate bedroom, large kitchen...
    • Leisure trip
    • Family with older children

    Sofa bed very uncomfortable, very tight shower stall

    Location to train station, separate bedroom, large kitchen table, Biatetti pot in the kitchen 😀. Spacious apartment and beautiful flowers all through property.

  • Reviewed: 2 May 2016

    6.7
    breakfast (pancakes and very friendly waiter), good location...
    • Leisure trip
    • Couple

    noisy street and night club (bad soundproofness of window), not clean shower cubicle.

    breakfast (pancakes and very friendly waiter), good location (close to train and flixbus station), spacy room and nice view, very equipped room.

  • Reviewed: 28 May 2016

    7.9
    Location.
    • Leisure trip
    • Couple

    Lots of Mosquitos.

    Location.

  • Reviewed: 26 March 2016

    9.5
    Really nice location which is near the train station and...
    • Leisure trip
    • Group

    None.

    Really nice location which is near the train station and Duomo,and breakfast.

  • Reviewed: 11 March 2016

    10
    The location is wonderful n really convenient for all.
    • Leisure trip
    • Couple

    In the room I didn't find the towels :-/

    The location is wonderful n really convenient for all. :D fully recommend!!!!

  • Reviewed: 9 March 2016

    9.2
    A very good hotel: clean room, excellent location and a good...
    • Leisure trip
    • Solo traveller

    A little bit too noisy

    A very good hotel: clean room, excellent location and a good breakfast buffet.

  • Reviewed: 8 March 2016

    7.9
    excellent location
    • Leisure trip
    • Couple

    excellent location

There are also 18 reviews without text. These impact the overall review score.

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