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Reviews of Ambassador Suite Hotel 3 stars

Via Longa 16, 38066 Riva del Garda, Italy

#22 of 59 hotels in Riva del Garda

Guests' Choice

Review score

Based on 712 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.4

  • Location

    8.6

  • Facilities

    8.4

  • Staff

    9

  • Value for money

    8.4

  • Free WiFi

    7.6

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Showing 1 - 66

  • Reviewed: 5 June 2018

    10
    Excellent!
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Location is perfect. We were travelling with a toddler and he loved the place also :) staff is very friendly and breakfast was varied and very good. Would definitely visit again :

    Stayed in June 2018

  • Reviewed: 22 May 2018

    9.2
    I recommend strongly this hotel to anyone who would like to visit Riva Del Garda
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 6 nights

    the breakfast could have been better

    The staff and the management of the hotel were great with us. They left no stone unturned to make sure that our stay and our requests were met. They made our stay super

    Stayed in May 2018

  • Reviewed: 21 May 2018

    9.6
    Wonderful place, beautiful landscape, very quiet (and if not...
    • Business trip
    • Group
    • Superior Double or Twin Room
    • Stayed 6 nights

    Doesn´t get a 10/10 because of the morning receptionist. In two situations we asked beforehand (to the afternoon/night staff) if it was ok to do something different than you would normally do (i.e. pay after 10:00, since we had to go somewhere in the morning, although we gave back the room key and left our luggage there), and even though the other staff said it was ok, she kept complaining... Otherwise, all other encounters with the staff were great, they were really nice and helpful!

    Wonderful place, beautiful landscape, very quiet (and if not, it was because of other guests), free bikes, swimming pool,... Fantastic!

    Stayed in May 2018

  • Reviewed: 21 April 2018

    7.9
    A nice hotel slightly outside the centre of Riva Del Garda but overall it met our needs.
    • Leisure trip
    • Family with young children
    • Family Suite Superior
    • Stayed 7 nights
    • Submitted via mobile

    The only negative is that there wasn’t a choice of menu for an evening meal. It was a set menu each night and we only had dinner one night in the hotel. We ate out on the other nights during our stay.

    The staff were friendly and helpful when we wanted to book day trips to Venice and Verona. The children enjoyed the pool, hot tub, trampoline, Xbox and table tennis!

    Stayed in April 2018

  • Reviewed: 18 January 2018

    7.5
    Satisfying stay
    • Business trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights

    Lobby needs renovation. The rooms are very modern and new, but the lobby & restaurant is in the 1980 era....

    Bed was comfortable and well made everyday

    Stayed in January 2018

  • Reviewed: 29 September 2017

    9.2
    Bed very comfortable, parking on site, owner kindness, good...
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night

    No waiters in the breakfast room

    Bed very comfortable, parking on site, owner kindness, good quality breakfast, good room size, and Lift available. Hotel is close to lot of restaurants, pizzerie and ice cream shops. Recommended ! :)

    Stayed in September 2017

  • Reviewed: 28 September 2017

    7.5
    Overall my wife and I enjoyed our stay
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 7 nights

    English speaking television practically non existence.

    Attentiveness of the staff at reception and in dining room. Easy walking distance from shopping and main part of Riva.

    Stayed in September 2017

  • Reviewed: 31 August 2017

    9.6
    Everything was OK, nice room, two balcony, very good...
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Don't know;) maybe little expensive;)

    Everything was OK, nice room, two balcony, very good breakfasts, nice pool and garden and excellent location- quiet but close to the center (15 minutes walk), wine as a welcome drink:)

    Stayed in August 2017

  • Reviewed: 18 August 2017

    9.2
    Great hotel would surely recommend!
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Deluxe room did not have the added value I was expecting, although room was clean and spacious.

    Hotel was excellent perfect for anyone to relax. Great playing areas for kids, even had xbox and playstation! Staff was always very helpful. Breakfast was abbundant and delicious. Great value for money!

    Stayed in August 2017

  • Reviewed: 24 June 2017

    9.2
    Excellent value for money!
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The bar staff struggled to understand us but it was advertised as English speaking staff.

    Excellent value for money! Excellent location & extremely comfortable. Very clean

    Stayed in June 2017

  • Reviewed: 23 May 2017

    10
    Excellent Hotel
    • Leisure trip
    • Group
    • 3 rooms
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    The staff were excellent, very helpful and obliging. Hotel was very comfortable and breakfast was good. Most middle range hotels are a little from the centre so this hotel is quite central, within walking distance from town, about 15 mins walk. It also offered free bicycles to guests.

    Stayed in May 2017

  • Reviewed: 19 May 2017

    10
    Love the place and would return at the drop of a hat.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 11 nights

    Nothing

    A relatively modern, comfortable hotel with brilliant staff and a family feeling. There are hotels closer to the centre of Riva del Garda but this is terrific value and I've been to Riva numerous time so I know.

    Stayed in May 2017

  • Reviewed: 14 October 2016

    10
    Perfect stay for a family
    • Leisure trip
    • Family with young children
    • Family Suite Superior
    • Stayed 4 nights
    • Submitted via mobile

    I was in love with the view to the mountains. Breakfast was good amd the bed was very comfortable and everything was clean. The family room facilities were very comfortable for a stay with a baby

    Stayed in October 2016

  • Reviewed: 13 October 2016

    10
    Value for money
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    A bit old. Location is not close to center but it's a nice 10-15-minutes walk.

    Everything was great - big comfortable room, friendly staff, good breakfast. Would come here again!

    Stayed in September 2016

  • Reviewed: 17 August 2016

    8.8
    A very beautiful holiday with our grandson
    • Leisure trip
    • Family with older children
    • Triple Room
    • Stayed 10 nights

    Internet is good for simple navigation and reading messages, but too slow for more. Location is not at all difficult to access, but do not use formal address for navigation.

    Mountain, lake, fresh air. The pool (1.40 m ), jacuzzi, bicycles, free parking outside or underground, staff. Many children and animals, but no noise does not bother us.

    Stayed in August 2016

  • Reviewed: 8 August 2016

    8.8
    Good value hotel in stunning location
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 11 nights
    • Submitted via mobile

    Mix up over the rooming meant our kids were sleeping on another floor to us. Hotel sorted it asap but not a good start.

    Staff couldnt have been more helpful.

    Stayed in August 2016

  • Reviewed: 15 July 2018

    7.5
    Nice to have free bikes avalible.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Central Air conditioning did cool the room at all.

    Nice to have free bikes avalible.

    Stayed in July 2018

  • Reviewed: 11 July 2018

    10
    Great relaxing few days
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 5 nights
    • Submitted via mobile

    Great breakfast ... really enjoyed pool n whirlpool ... staff were very helpful

    Stayed in July 2018

  • Reviewed: 10 July 2018

    8.3
    Location.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 9 nights
    • Submitted via mobile

    No shade at pool area. There is need for parasols.

    Location.

    Stayed in July 2018

  • Reviewed: 27 May 2018

    10
    Great place to stay
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Availability of food would have been nice, however, I understand this is the business delivery model, so not a criticism.

    The helpful staff

    Stayed in May 2018

  • Reviewed: 18 May 2018

    8.8
    Clean, nice hotel and garden
    • Business trip
    • People with friends
    • Superior Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    There were no sink and mirror in the bathroom and not so good breakfast- a lot of sweets.

    Clean, nice hotel and garden

    Stayed in May 2018

  • Reviewed: 9 May 2018

    5.8
    check out cedo
    • Leisure trip
    • Family with young children
    • Family Suite Superior
    • Stayed 1 night
    • Submitted via mobile

    check out cedo, às 10 hs. antipaticos, longe do centro.

    novo

    Stayed in May 2018

  • Reviewed: 6 April 2018

    9.2
    No refridgerator in the room.
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No refridgerator in the room. One staff member was a bit rude.

    Stayed in April 2018

  • Reviewed: 3 April 2018

    9.2
    We loved our stay in Riva Del Garda
    • Leisure trip
    • Family with young children
    • Family Suite Superior
    • Stayed 11 nights
    • Submitted via mobile

    Great buffet breakfast included. Bike hire also complimentary. Had umbrellas to borrow on rainy days. Big room size

    Stayed in April 2018

  • Reviewed: 6 November 2017

    10
    Good location. Comfortable and affordable.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night

    Everything is good with this hotel. Very family friendly with PS2, PS3, Xbox for kids. Free tea in the afternoon. Rooms were very clean.

    Stayed in November 2017

  • Reviewed: 6 November 2017

    10
    Very good choice for breakfast.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Very good choice for breakfast.

    Stayed in November 2017

  • Reviewed: 24 October 2017

    9.6
    Nothing to complain about, great breakfast, lovely garden...
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night

    Nothing to complain about, great breakfast, lovely garden with the pool, underground garage, clean!

    Stayed in October 2017

  • Reviewed: 11 October 2017

    10
    wonderfull hotel.
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 4 nights

    nothing

    wonderfull hotel.... everything was perfect.... 100%

    Stayed in October 2017

  • Reviewed: 9 October 2017

    9.6
    Good value for money in a very comfortable environment.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Lovely friendly, helpful staff. Great breakfast lots of choice. Room very comfortable and we were given a suite for the same price as a room.

    Stayed in September 2017

  • Reviewed: 31 July 2017

    7.5
    The Breakfast was very good.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 5 nights

    The temprature in the room at nights would have been better if there was a fan (table or standing) in the room.

    The Breakfast was very good.

    Stayed in July 2017

  • Reviewed: 9 July 2017

    10
    Ambassador hotel
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Nothing. We loved the place

    It was spotless The owner was a gentleman and his staff brilliant absolutely beautiful

    Stayed in July 2017

  • Reviewed: 4 June 2017

    9.6
    Very good hotel.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    WiFi could be much better. Had to use mobile Internet instead some times.

    Very good hotel. The room was clean, large and comfortable.

    Stayed in May 2017

  • Reviewed: 1 May 2017

    9.6
    Super staff, very friendly and the room was great and...
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 4 nights

    Super staff, very friendly and the room was great and comfortable!

    Stayed in April 2017

  • Reviewed: 17 April 2017

    8.8
    Value for money hotel within walking distance of everything.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights

    The hotel was within walking distance of everything in Riva. Clean room with a lovely view.

    Stayed in April 2017

  • Reviewed: 11 April 2017

    9.6
    Short stay in Riva del Garda.
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Tea and coffee facilities in the room.

    The restaurant staff were exceptional.Even when very busy the made my porridge for me each morning,.

    Stayed in April 2017

  • Reviewed: 6 January 2017

    8.8
    I recommend..
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Good hotel with nice staff , big comfortable rooms , nice pool area and close to the beach

    Stayed in January 2017

  • Reviewed: 20 November 2016

    8.8
    Loved it from start to finish.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights

    The hotel was lovely and quiet so had a peaceful nights sleep every night the rooms was fabulous very clean would use this hotel again.

    Stayed in October 2016

  • Reviewed: 27 October 2016

    6.7
    Kitchen facility
    • Leisure trip
    • Family with young children
    • Family Suite Superior
    • Stayed 2 nights
    • Submitted via mobile

    Poor Wi-Fi

    Kitchen facility

    Stayed in October 2016

  • Reviewed: 17 September 2016

    9.2
    Overall was really good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Breakfast wasn't great

    Stayed in August 2016

  • Reviewed: 25 August 2016

    8.8
    2016 Holiday
    • Leisure trip
    • Family with older children
    • Standard Double or Twin Room
    • Stayed 10 nights

    breakfast would have been better if more variety on the English breakfast

    Staff really friendly & hotel in good location with good facilities

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 30 April 2016

    7.5
    No parking problems, they even had an indoor parling place.
    • Leisure trip
    • Couple

    No parking problems, they even had an indoor parling place. Breakfast quite acceptable. Old part of Riva del Garda could be reached by foot in twenty minutes.

  • Reviewed: 20 April 2016

    9.6
    Lovely welcoming lobby area and very friendly staff at the...
    • Leisure trip
    • Couple

    Only Wi-Fi was very slow and forced you to re-login few times every hour.

    Lovely welcoming lobby area and very friendly staff at the reception. Hotel is in a very good location with shops and restaurants nearby. Only 5 minutes walk to lovely small port, with any amazing lake view. Our room was very big and clean. We had amazing, beautiful mountain view from our window. Free parking outside hotel. Very good hotel for small money. Very nice place to stay with family.

  • Reviewed: 16 April 2016

    9.6
    Breakfast was excellent, and staff was awesome!
    • Leisure trip
    • Family with young children

    The laundry facilities were rough to get used to, and the shower could have been better, but overall a very nice hotel!

    Breakfast was excellent, and staff was awesome! Location was good and the free bikes were a plus, making it homey.

  • Reviewed: 19 March 2016

    6.7
    Good breakfast, hotel looks nice.
    • Leisure trip
    • Solo traveller

    Wifi is free but very slow. You can here everything in the room, not easy to get a good long sleep. Its a big hotel so i assume it has groups often and groups are loud. At my stay there were people screaming and banging doors til midnight. Woke up around 7 am to the same thing.

    Good breakfast, hotel looks nice.

  • Reviewed: 29 September 2015

    9.6
    The location is perfeft for trips around %he Northern parts...
    • Leisure trip
    • Family with young children

    No coffee/tea facilities in the rooms. No fridge.

    The location is perfeft for trips around %he Northern parts of the laje. The facilities are great. My kids loved the hot tab outside after a busy travelling day. The breakfast is rich and satisfying and the staff is very helpful and super friendly.

  • Reviewed: 13 September 2015

    9.2
    Lovely hotel staff very friendly Bedrooms clean and...
    • Leisure trip
    • Couple

    Lovely hotel staff very friendly Bedrooms clean and breakfast plenty 15 mins walk to centre but great if like a short walk and straight onto a bike track Definately go back !

  • Reviewed: 4 September 2015

    8.8
    Very clean hotel, lots for children, good location.
    • Leisure trip
    • Family with young children

    Breakfast was a bit disappointing more fresh fruit like pineapple kiwi bananas would have been good. Strong smell of bleach near coffee machine was off-putting.

    Very clean hotel, lots for children, good location.great staff and friendly atmosphere

  • Reviewed: 1 September 2015

    10
    The excellent value bar snacks, swimming pool and hot tub,...
    • Leisure trip
    • Family with older children

    The excellent value bar snacks, swimming pool and hot tub, underground parking garage in 30+ degree heat, helpful staff who really do understand and speak English, superb breakfast, easy walk to the waterfront.

  • Reviewed: 30 August 2015

    9.6
    Very helpfull staff, loved the free bikes and the relaxed...
    • Leisure trip
    • Family with older children

    Had to come home

    Very helpfull staff, loved the free bikes and the relaxed feel of the hotel even after Riva suffered from a small earthquake. Will viist again.

  • Reviewed: 28 June 2015

    7.9
    - friendly and helpful staff
    • Leisure trip
    • Family with young children

    - cold water in swimming pool - soft beds - Auto power off when leaving (the inability to recharge phones)

    - friendly and helpful staff - pleasant garden with big trees - Animation program for children (trampoline, bouncy castle, toys, painting, sandpit, jungle gym) - big rooms - very good daily maid service - breakfasts - underground garage

  • Reviewed: 11 April 2015

    6.3
    Location, view from room, room size, gardens, facilities.
    • Leisure trip
    • Family with young children

    Uncomfortable bed, cheap breakfast options & didn't like cleaning trolley being wheeled around with jay cloth & water used to clean tables! Unhygienic! Hideous soundproofing throughout hotel. Our apartment room was far too hot & air con didn't work :(

    Location, view from room, room size, gardens, facilities.

  • Reviewed: 1 May 2016

    9.6
    the staff is great and very helpfull.
    • Leisure trip
    • Family with young children

    nothing

    the staff is great and very helpfull. very nice breakfast (with vegtables!! and a varity of food for kids). comfortable rooms

  • Reviewed: 29 October 2015

    9.2
    good energy breakfast, kitchen in the family room
    • Leisure trip
    • Family with young children

    good energy breakfast, kitchen in the family room

  • Reviewed: 28 October 2015

    10
    The staff were very friendly, the hotel was very clean, the...
    • Leisure trip
    • Family with young children

    The bicycles need an upgrade

    The staff were very friendly, the hotel was very clean, the breakfast espically the pancakes were fantastic

  • Reviewed: 23 October 2015

    9.6
    Nice location.
    • Leisure trip
    • Group

    Nice location. Great view from window.

  • Reviewed: 20 September 2015

    10
    The hotel is perfect , the staff is great , the location is...
    • Leisure trip
    • Couple

    The hotel is perfect , the staff is great , the location is amazing

  • Reviewed: 13 September 2015

    4.5
    Pool / drinks aera / restaurant/ breakfast /...
    • Leisure trip
    • Group

    Deco old tired looking Need a face lift

    Pool / drinks aera / restaurant/ breakfast / staff

  • Reviewed: 10 August 2015

    7.5
    Good.
    • Leisure trip
    • Family with young children

    Some of the hotel bikes were in bad shape. Needs to be renewed.

    Good. All as expected. No surpises. Everything worked.

  • Reviewed: 26 July 2015

    10
    The staff were all so friendly, efficient and helpful.
    • Leisure trip
    • Family with older children

    None

    The staff were all so friendly, efficient and helpful. Room and all areas were spotless.

  • Reviewed: 24 July 2015

    7.9
    small hotel,, with trees for shade by the pool,which was...
    • Leisure trip
    • Solo traveller

    small hotel,, with trees for shade by the pool,which was very pleasant.A nice atmosphere and always a shaded spot in the garden to eat breakfast.

  • Reviewed: 16 July 2015

    8.3
    Staff really helpful, Reception area and garden were very...
    • Leisure trip
    • Couple

    Staff really helpful, Reception area and garden were very relaxing. Bikes for hire but were included in our room rate. Breakfast excellent.

  • Reviewed: 13 July 2015

    8.3
    Quiet location and relaxed atmosphere
    • Leisure trip
    • Couple

    Quiet location and relaxed atmosphere

  • Reviewed: 29 June 2015

    10
    Great location, great family facilities and friendly staff
    • Leisure trip
    • Family with older children

    Great location, great family facilities and friendly staff

  • Reviewed: 24 May 2015

    9.2
    Since is quite far from the city center in case of business...
    • Business trip
    • Couple

    Since is quite far from the city center in case of business trip bicycles should be available free of charge

  • Reviewed: 14 May 2015

    5.8
    food was nice accomidation comfortable scenery nice
    • Leisure trip
    • Family with young children

    Expensive,staff information of faculities around poor,too much travelling to main areas

    food was nice accomidation comfortable scenery nice

  • Reviewed: 2 May 2015

    7.5
    Good breakfast.
    • Leisure trip
    • Family with young children

    Bicycles are not in good shape. Not dirty but not luxury. Location kind of faraway from the lake for this money.

    Good breakfast. Bbq zone.

There are also 22 reviews without text. These impact the overall review score.

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